Compare AvePoint vs Nakivo

AvePoint

Based on 20 reviews.

Nakivo

Based on 89 reviews.

Sample Customers

AvePoint Cloud Backup

Swedish Match, Hydro, Mercury IT, Avepoint

Backup and Restore for SharePoint & Microsoft Office 365

Centers of Medicare & Medicaid Services, Bunker Holding Group

NAKIVO Backup for Microsoft 365

Johns Hopkins University, 3M, Fujifilm, University of Arkansas, Marriott, Coca Cola, Radisson Hotels and Resorts, University of Maryland, University of Arizona, Honda, Eiffage

Popular Solutions

AvePoint Cloud Backup

6 reviews

Avepoint FLY

1 reviews

Backup and Restore for SharePoint & Microsoft Office 365

1 reviews

NAKIVO Backup & Replication

10 reviews

Top Industries

Computer Software Company

17%

Manufacturing Company

Financial Services Firm

Retailer

18%

Computer Software Company

Financial Services Firm

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pramodh Maheshwar
IT Systems Engineer - Wintel at a tech vendor

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Anonymous User
Sales Manager at a tech vendor
The primary use case for AvePoint Cloud Backup involves my customers migrating their solutions from on-premises...
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Dave H
Technical Support Specialist at a tech services company
The migration I was involved in with Avepoint FLY was for an oil and gas industry, specifically from a file server to...
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Review 1 of 3

No Data Available

Customer Service

Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We had some challenges with Google backups. The support rewrote the actual agent to improve this. AvePoint's support...
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Richard Banks
Microsoft 365 Product Manager at The Law Society
Technical support is very good. On a scale of 1 to 5, I would give it a 4.
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Hendrik Belitz
Owner at Innovation through understanding
We do not contact AvePoint's support team directly. We receive the support from a reseller. They provide good...
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Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
With other migration tools, the support team used to respond, but they never provided us with any suggestions or...
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Marios Georgiou
Director at Diangle Solutions Limited
Mostly, the support is very knowledgeable, and everything is okay. I rate the technical support an eight out of ten.
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Robert Hedblom
Cloud and Solution Principal Architect at sumNERV Provider AB
We are super happy with the customer service and support.
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Rajakumar Selvaraj
Consultant - Microsoft Solutions at Mannai Corporation QPSC
The solution's technical support was good since they responded very promptly.
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Sungjae Yun
Consultant at SPK
I have not experienced technical support with AvePoint Cloud Backup.
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Bartosz Czerek
Security Administrator at a tech services company
The technical support is okay. The support must work on its speed of response and overall competence.
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Anonymous User
Owner at a tech services company
Technical support is excellent.
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Dave H
Technical Support Specialist at a tech services company
I didn't need to reach out to their support or customer service at any time.
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ManojKumar23
Senior System Administrator at a computer software company
I haven't reached out to technical support. I've mostly done my own research and searched online for answers if I...
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Review 1 of 12

reviewer98625025
System Administrator at KSM Human Resources Ελλάς
Technical support is very helpful.
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Josh Ramirez
IT Manager at Garner Transportation Group, Inc.
From support to account management, there is always someone available to help with either renewals or support of the...
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Mattia Sangiorgio
Sole Director at Abila S.r.l.
The support is fast to reply and kind. They solved our issues.
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Anonymous User
Technical Director at a tech services company
Support is excellent and turnaround time is very good. Nakivo is an exception in this area, in my experience.
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DeepakKumar1
Assistant manager at Fiiitjee Ltd
I have found the technical support to be satisfactory.
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Steve Daniels
ICT Manager at Rossall School
We have only needed to use technical support twice. Once was a user error on our part and the other was a licensing...
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Anonymous User
Manager
If you ever need their support, they will provide you one of the best experiences. Their technical staff know their...
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Anonymous User
Works at a retailer
It has not been the best. I ran into some issues right away and support got on and tried to help me. I ended up...
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Anonymous User
IT Engineer at a comms service provider
Technical support responds very quickly.
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Anonymous User
Works
Technical support for Nakivo is great.
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Anonymous User
IT Manager at Smith Neufeld Jodoin LLP
Their tech support, should you need it on the rare occasion, is second to none! If you have a problem, sending in a...
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Anonymous User
Sviluppatore, Sistemista, DPO at Areadati srl
Basic support included with the standard license answers on business days. They are quite quick and precise in the...
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Anonymous User
Information Technology Manager at MSF Greece - Médecins Sans Frontières Greece
Technical support is always ready to respond always helpful.
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Dustin Park
IT Systems / Security / Communications Administrator at Bennett International Group, LLC
They have great customer support and I can't brag about it enough. We don't need it much because the product works so...
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Anonymous User
System Administrator
Technical support is helpful.
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Philippe S.
Manager at a integrator
Support via the web console is very straightforward and the response time is quick. They are knowledgeable. We have...
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Anonymous User
Mede-eigenaar at Bricad Automatisering
I also have good experiences with Nakivo as a company. The account manager is nice and reaches out to us whenever...
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Philip Sellers
Solutions Engineer at AmWINS Group, Inc.
Very good. It is as simple as sending an email with direct and easy questions/responses, which is received quickly....
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Anonymous User
Web Developer / Designer - Graphic Designer at Onebron Digital Agency
NAKIVO support is one of the best that we have worked with.
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Anonymous User
Works
I've been extremely impressed with customer service and support. They are always there when you need them.
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Aleksejs Vasilevskis
Leading IT Engineer at a media company
The support has always been very good. We are quite happy with the level of service we get.
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Anonymous User
Systems Engineer at SRC
Support is top-notch. They are very diligent and helpful.
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Anonymous User
Membro at IT-Group
Generally, I don't have issues with Nakivo. The sales department is very responsive to every request and they reply...
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Anonymous User
Works at a tech services company
The sales representatives are nice; we didn't need technical support.
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Anonymous User
IT infrastructure manager at Indicom eDocument Care Srl
All our requests were dealt with within one hour of opening.
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Will Sand
Sysadmin at ALL THINGS MEDIA, LLC
Technical support offers fast knowledgeable response.
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Ismael Dambros
Director de Tecnologia at itbrasil
The technical support for the solution is good.
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EnginÖzşahin
Founder at Turkish Everhub Bilişim Technology LTD. ŞTİ.
Technical support is very good.
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reviewer2526333
IT Manager at BWT Robotics (Aquatron Robotic Technology LTD)
I did not need customer service.
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Anonymous User
Managing Director at Daedalus Computing Limited
Nakivo support has been very flexible and responsive.
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Review 1 of 30

Technical Support

No Data Available

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