Avaya vs Verint

Unbiased reviews from our professional community. A complete perspective on vendors based on user input.
Avaya
Based on 16 reviews.
Verint
Based on 1 review.
Overview
Avaya Inc. is an American multinational technology company headquartered in Santa Clara, California that provides multi-channel business communication solutions for customer & team engagement. Avaya currently services more than 95% of the Fortune 500 organizations- Asia Pacific; Caribbean, Latin America; Europe, Middle East & Africa; Middle East & Africa and United States and Canada. In 1995, the company that would become Avaya was a part of Lucent Technologies. Before that it had been a part of AT&T.
Verint Systems is a Melville, New York-based analytics company which was founded in 2002. The company sells software and hardware products for security, surveillance, and business intelligence. In 1999, Comverse Infosys was combined with another division of Comverse focused on security and the communications interception market. In 2001, Verint expanded into video security by combining with Loronix Information Systems, Inc., which had been previously acquired by Comverse.
Sample Customers
Avaya Workforce Engagement
Delta Community Credit Union, Think Direct Marketing Group, Tata Business Support Services
Verint Open CCaaS
Albelli, Carphone Warehouse, Conrad Electronic Benelux, Sears, Cheshire West and Chester Council, Tilburg University, North Ayrshire Council, Falkirk Council, City of San Francisco, City of Minneapolis
Verint IVR and Voice Self-Service
New York Life, Elavon, Technology Services Industry Association, VSP Vision Care, Tinker Federal Credit Union, St. James School in Stratford
Popular Solutions
Top Industries
Educational Organization
14%
Comms Service Provider
13%
Computer Software Company
11%
Financial Services Firm
9%
Financial Services Firm
21%
Healthcare Company
10%
Government
10%
Computer Software Company
8%
Quotes From Member Reviews
We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
Most Helpful Reviews
Customer Service
Review 1 of 1
Technical Support
No Data Available
No Data Available
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