Compare Automation Anywhere vs SS&C Blue Prism

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Information Not Available

Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

154 reviews

2 reviews

1 reviews

6 reviews

2 reviews

Top Industries

Outsourcing Company

17%

Comms Service Provider

12%

Financial Services Firm

11%

Manufacturing Company

10%

Financial Services Firm

14%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Tanweer Alam
Technology Architect at Infosys
I primarily use Blue Prism in my organization's process automation after having already assisted in UiPath. Before,...
Read full review of Blue Prism »

Review 1 of 2

Customer Service

Shaik Tharim
IT Solutions Professional at GulfNet Solutions at GulfNet Solutions Company Limited
I'm not sure if I have ever actually contacted technical support. I can't recall dealing with them directly, and...
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SHUBHAMKUMAR
Manager at a tech services company
The technical support is structured based on the sensitivity of the ticket. I have created many tickets on the...
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Ronaldo Firmo
Automation COE Manager at a mining and metals company
AA Technical support has been contacted for different reasons, including validation of bot developments. In all...
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Bhaskar R
Sr Site Operations Coordinator at a retailer
We have not used technical support for this solution.
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Ajay Jeyaraman
Advisory at a financial services firm
The technical support needs to do a better job of triaging tickets and updating critical people at companies.
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Anonymous User
Operations Leader at a financial services firm
We mostly use our own technical support. When we do escalate issues to Automation Anywhere, we have a good...
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Anonymous User
Lead Engineer at a financial services firm
AA's technical support can vary - most of the time, it's good, but sometimes it's tough to get your issue addressed.
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Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
Read full review of IQ Bot [EOL] »
Morris Kibirie
Procurement Specialist at Cleanshelf Supermarkets Limited
I do use the Automation Co-pilot. Co-pilot makes work easier, and the time required to do work is really reduced,...
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Anonymous User
Digital Technologies Manager at a energy/utilities company
It is very easy to contact them and receive support from them.
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Anonymous User
Chief IT Architect at a consultancy
I have seen that the South American support is not as good as it should be. I would recommend them offering onsite...
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Anonymous User
Principal Analyst at a consumer goods company
The technical support has been really good. Honestly, it is very good. We have been getting good support from the...
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SanjeevKumar7
Senior RPA Developer at a financial services firm
Their support team is very good.
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IshanDutta
RPA Specialist at a consultancy
We provide our own support and do not depend on Automation Anywhere's support.
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Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
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Mudhukrishna Lalapet
RPA Developer at InnoWise
Automation Anywhere has a great technical support team. We had a situation where the bot needed to deal with...
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Anonymous User
Associate Systems Analyst at NSEiT Limited
Technical support has been good so far. They have a separate portal for assistance. We have raised a few tickets, and...
Read full review of BotFarm »
Anonymous User
Associate Director, Healthcare Technology Solutions at a consultancy
The technical support is inconsistent. It seems like every time we call, there's someone who has only been with...
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Anonymous User
ICT Manager at a transportation company
The technical support is good. The few times I called them they were able to promptly address my issues.
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Anonymous User
Senior Account Executive at a manufacturing company
We have raised multiple tickets with Automation Anywhere, but we were not able to find a proper solution from them. I...
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Logasri N
Professor at JP College of Engineering
There are many FAQs, personal calls, and community forums available. Technical support can be easily obtained through...
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Anonymous User
Group Manager at WNS Global Services
The customer service is excellent. Since we have a dedicated AA account manager for WNS, in case of any urgent issue...
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Cogan Masemola
Co-Founder at Nerd4Ctrl Technology
The customer service is straightforward, and the support process is efficient. Issues are addressed through logged...
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Martin Janečka
CEO at Innovation Anywhere
Knowledge-wise, they are great, but sometimes, the timing and the communication with the support can be a little bit...
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SAURABH_DUBEY
Senior Software Engineer at Accenture
I would rate the customer service a ten out of ten, as they provided excellent support, and in a short timeframe....
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Anonymous User
Associate Director, Dev Ops at a tech vendor
I have not had to contact technical support personally, as we managed to handle most things independently. Although...
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Steve Colaco
Partner at aibotz
The company has good support. When they're called on, they definitely help.
Read full review of IQ Bot [EOL] »
Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
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Joel Samuel
Manager at a comms service provider
I've contacted and escalated to the technical support team for this solution multiple times. I would rate them 3.5...
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Review 1 of 30

Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
Read full review of Blue Prism »
Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
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Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
Read full review of Blue Prism »
Kumar Animesh
Automation Manager at AMEX
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
Srikanth RB
BA Manager at a tech vendor
Technical support is good. they are helpful and responsive. From my understanding, the team never had issues in terms...
Read full review of Blue Prism »
Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
Read full review of Blue Prism »
Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
Read full review of Blue Prism Cloud »
Anonymous User
Robotic Process and Test Automation Consultant at OFGEM
We did not contact technical support while evaluating this solution.
Read full review of Blue Prism Cloud »
Anonymous User
Senior Manager , Digital Transformation, Strategy & Transformation at a insurance company
Blue Prism provides us with the technical support we need. They even have a monthly catch-up with our team and we are...
Read full review of Blue Prism »
N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
Read full review of Blue Prism Cloud »
Rao Parathnandh
Senior Specialist at a comms service provider
I'm sorry to say their technical support is very bad. The technical support, the client support, the academic...
Read full review of Blue Prism »
MehakTalwar
Project Manager at a transportation company
There is a partner who is doing the automation for us, and they contact the technical support. We don't have any...
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Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
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Sergey Zlobich
Department Chief at IBA Group
We have never needed assistance from technical support.
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Anonymous User
Vice President at a tech services company
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »
Nancy_Sachdeva
Process Automation Lead at a energy/utilities company
Blue Prism's technical support is really good. If you raise a ticket you get an answer within 24 hours, and we have...
Read full review of Blue Prism »
Ravi Kiran Vadigineni
Solution Architect at Stellantis
I rate the technical support for Blue Prism Cloud at six.
Read full review of Blue Prism Cloud »
Anonymous User
Business Head at a consumer goods company
Our clients seem to be happy with the technical support. I haven't heard any complaints.
Read full review of Blue Prism »
Anonymous User
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Anonymous User
RPA Solution Architect - Lead Developer Individual Contributor at a tech services company
Technical support is very good. They respond quickly.
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at ILIADE CONSULTING
I've never used technical support, but I've gotten answers from community forums and blogs.
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Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
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Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
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Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
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MohammedTafazal
Rpa Lead Architect And Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
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Anonymous User
Manager Finance at a tech services company
We have not contacted technical support. We haven't had the need to.
Read full review of Blue Prism »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
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Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
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Anonymous User
Manager, Information Technology Automation Delivery at a manufacturing company
They're good. We didn't find any issues.
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Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
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Review 1 of 30

Technical Support

No Data Available

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