Compare Automation Anywhere vs SS&C Blue Prism

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

152 reviews

2 reviews

1 reviews

6 reviews

4 reviews

Top Industries

Outsourcing Company

18%

Financial Services Firm

11%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

14%

Outsourcing Company

12%

Construction Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
Read full review of AI Agent Studio »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Tanweer Alam
Technology Architect at Infosys
I primarily use Blue Prism in my organization's process automation after having already assisted in UiPath. Before,...
Read full review of Blue Prism »

Review 1 of 2

Customer Service

Raphael Haroun Ikyagh
Network Administrator at Letshego
I would rate this solution 8 out of 10. I'm happy with the features I've used so far.
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Bharathidasan Dhanapani
General Manager at LifeCell international Pvt.Ltd
After the execution, we need to have service and support. Sometimes, there is a lag in the support. We are running...
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Vernon Dickson
Sr Program Manager at a energy/utilities company
Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a...
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Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support is difficult to reach and obtain a resolution.
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German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
Read full review of IQ Bot [EOL] »
Padmakumar Chendrani
Sr RPA Developer at GBM
I evaluate their technical support as the best in the industry. However, there have been instances of delays in...
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Prasanth Penuboina
Architect at Cognizant Technologies
So far, we have not raised any support tickets with Automation Anywhere customer support, but I strongly believe they...
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German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
We are yet to use technical support.
Read full review of IQ Bot [EOL] »
Achresh Mittal
Automation & Gen AI Lead at a manufacturing company
Customer service and support from Automation Anywhere have been quite good for us as a Gold partner; we benefit from...
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Ganesh Bhat
Ai & Automation Lead Technical Architect at Novatio
My evaluation of customer service and technical support is very positive. There was a time when I would have rated it...
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Srikanth Haridoss
Director of Platform and Hyperautomation Services at a media company
I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and...
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MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
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Anonymous User
Technical Consultant at Metrodata Electronics Tbk PT
The support from the AA team was very helpful when I encountered issues that I couldn't solve on my own. The ability...
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Navinkumar Sadasivam
Quality Analyst at a computer software company
Automation Anywhere team is ready to support us if we encounter any issues. We recently encountered some issues in...
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
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Anonymous User
GIS Engineer at a tech services company
The technical support is good.
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Nayeem Mohammed
Program Manager - IA at Proven Consult
The technical support is very good. Typically we go to our partners and they are able to easily assist us. We're...
Read full review of BotFarm »
Anonymous User
VP Corporate Finance Systems at a financial services firm
The technical support is very good. We are very happy with them. It takes them time, but they do get results.
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Sharath Ganta
Lead at Aligned Automation
The technical support is good. We directly reach out to the AA guys by raising a ticket, and they also have a forum...
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Elavarasan P
IT Developer at Vvolve management consultants
Till now, I have not connected with any support member for any issues.
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Mohan Negi
Senior Consultant at PricewaterhouseCoopers
We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response...
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Anonymous User
Senior Manager IT Department / Corporate IT Planning at a tech vendor
Currently, we are getting it through a vendor from who we purchased a license. So, when we have questions, we contact...
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Anonymous User
Technical Consultant at a computer software company
Their technical support is good. I get very quick support whenever I face an issue. I raise a ticket, and the...
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Suneel Sharma
CRO at Skyzhot.com
They help support our large number of clients. So far, they have been okay. Going forward, we will require a lot more...
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Harish Bennalli
Oracle DBA at a financial services firm
The technical support is good. They are knowledgeable and don't waste much of our time. They are quick in resolving...
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Deepinka Singh
Developer at a manufacturing company
Technical support from Automation Anywhere is great. I have written to Automation Anywhere support many times and...
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Anonymous User
Head Of Sales at a tech vendor
I've never used technical support.
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Anonymous User
Senior RPA Developer at a tech services company
Last year I faced a problem and, subsequently, raised a ticket. The support team is great and they helped me to...
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Anonymous User
Process Architect at a media company
The technical support has been helpful from what I've used. Initially, when we were exploring solutions and using...
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Review 1 of 30

Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
Read full review of Blue Prism »
Gul Ansari
Solution Architect-Intelligent Automation at Kone Oyj
The product’s support is managed by our partners 24/7. In case we encounter any issues, the partner takes the...
Read full review of Blue Prism »
Aaron Ingram
Director at Real Capital Solutions
I have only reached out to technical support on one occasion and I felt that it was fine. The community support and...
Read full review of Blue Prism Cloud »
Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
Read full review of Blue Prism »
Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
Read full review of Blue Prism »
Zameer Shaik
RPA Lead at Aithinkers
In the beginning, when we were working with Blue Prism version 5, there were some issues after installing the latest...
Read full review of Blue Prism »
Bantu Kumar
Senior Technical Director at Globant
I work very closely with the support team and their professional services teams, and I think that Blue Prism provides...
Read full review of Blue Prism »
WayneFillis
Robotic Process Automation Manager at South African Reserve Bank
Blue Prism, as a company, provides excellent support. However, I dislike the necessity to purchase support calls...
Read full review of Blue Prism »
Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I would rate the technical support a ten out of ten.
Read full review of Blue Prism »
Anonymous User
Senior Program Manager at a tech services company
We have not seen any problems with technical support. Extended support and training are available.
Read full review of Blue Prism Cloud »
Vijay Moorthy
Senior Business Analyst and Consultant at a computer software company
I don't have any direct experience with them. My solution architect used to handle that. I haven't seen many...
Read full review of Blue Prism »
Giovana Reis
Senior Planning and Control Analyst at a translation and localization position
The support is great for Blue Prism when you are implementing the solution. However, since it is a new solution there...
Read full review of Blue Prism »
Anonymous User
Senior Consultant at Tobania
I haven't had any issues with technical support. From the UiPath side, they're not really responsive when we ask...
Read full review of Blue Prism Cloud »
Amar Yelne
RPA Developer at Wonderbot
The support from Blue Prism is very good.
Read full review of Blue Prism »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
Read full review of Blue Prism »
Anonymous User
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
Read full review of Blue Prism »
Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
Read full review of Blue Prism Cloud »
DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
Read full review of Blue Prism »
Anonymous User
Head of Process automation at a financial services firm
We have had problems with the solution, but between our vendor and the Blue Prism technical support, we have managed...
Read full review of Blue Prism »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at ILIADE CONSULTING
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Jayveer Mandora
Lead RPA Developer at eclair Group
I would rate the technical support a five out of ten. Sometimes we have problems because we understand the technical...
Read full review of Blue Prism »
Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
Read full review of Blue Prism »
Anonymous User
Senior IT Architekt at a tech services company
I'm not sure if our contractor has many tasks to handle with the vendor itself. During the software evaluation, we...
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Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
Read full review of Blue Prism Cloud »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
Read full review of Blue Prism Cloud »
Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
Read full review of Blue Prism »
Gowtham Thotapalli
Solutions Architect at ValueMomentum
The only contact we had with technical support was during our initial setup. It was a minor issue that was solved...
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ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
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Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
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Review 1 of 30

Technical Support

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