Compare Automation Anywhere vs SS&C Blue Prism

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

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Sample Customers

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

141 reviews

3 reviews

2 reviews

7 reviews

7 reviews

Top Industries

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Marketing Services Firm

Financial Services Firm

18%

Manufacturing Company

Computer Software Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Rajneesh Prajapati
Senior Rpa Consultant at Accely Consulting
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Jahar Sil
Executive Director at a tech services company
We are implementing SAP process automation in various segments such as manufacturing and accounting. This includes...
Read full review of IQ Bot [EOL] »

Review 1 of 4

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Pavan-Sharma
Senior Consultant at a consultancy
In terms of use cases for Blue Prism, I worked on financial, BFSI use cases, specifically in banking and financial...
Read full review of Blue Prism »

Review 1 of 2

Customer Service

Suraj_Singh
Robotic Process Automation Consultant at Accely Consulting
There was a time when the technical support was not able to provide an exact solution for my query.
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PrashantGupta1
A VP Intelligent Automation at IDFC FIRST Bank
My experience with the technical support of Automation Anywhere is great. Whatever issues we encounter are resolved...
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Kishor Namburu
Head Of Information Technology at SAISOFT
I rate Automation Anywhere support eight out of ten. We get support from local partners. It's good.
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Jack Strenkowski
Automation Manager at a manufacturing company
On a scale of one to ten, I would rank their technical support group a nine.
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Aliu Balogun
Head, Digital Business and Innovation (BSc/MSc Computer Science, CISA) at ActivEdge
Automation Anywhere (AA) has very good technical support.
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Anonymous User
Software Engineer at The Travelers Companies, Inc.
I have not personally had to call much, I'm not part of the team that would do that, but they've been fairly...
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Anonymous User
RPA Developer at Silver Touch Technologies Ltd.
Automation Anywhere has a superb support team. They are prompt in responding to queries based on urgency. If I log a...
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Anonymous User
Manager Technical Solutions Architect at a energy/utilities company
We are in partnership with Automation Anywhere, and they are providing us good support. We haven't faced any...
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Anonymous User
Chatbot Developer at Infosys Technologies Ltd
Technical Support provided almost all the solutions we had.
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Jeffery Gant
IT Business Partner at Lyondell Basel Industries
The technical support could be better, especially with their responds. They always caring through with their timing...
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Anonymous User
Senior Principal Consultant at a computer software company
My team has not been in contact with technical support.
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Anonymous User
Team Manager at Capgemini
They are always up to mark and ready to help out when in need.
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Amrutabandhu Choudhury
RPA Consultant at a tech services company
Technical support is ok. They have fixed our problems when they come up. But, the problem returns, so the tool needs...
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Anonymous User
President & CEO at a tech services company
I have used the support and once you have the right channels, they are very straightforward.
Read full review of IQ Bot [EOL] »
Anonymous User
RPA Developer at Verizon Communications
I have faced some of the problems with the Automation Anywhere tool. The technical support is quick and very...
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Guruprasad Belle
AVP at a computer software company
Support wise, I think the company is doing great. When we hired support staff to help us with the installation the...
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot [EOL] »
DB Prabhu
Consultant at a tech consulting company
We are not very happy with their technical support. Their support should be improved.
Read full review of BotFarm »
Dimitris Papageorgiou
Partner at Ernst & Young
I think the technical support team is very responsive. This is probably one of the differentiators that Automation...
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Logeshbabu Jothy
Head Transformer at FLSmidth
I would rate Automation Anywhere as one of the best in the world when it comes to customer service. I've had the...
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Anonymous User
Associate Director - Projects at Cognizant
The support team is good in helping with queries and issues that had held up the automation.
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Srihari Hari
Solutions Architect at Emids
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long...
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Farid Karmadi
Site Operations Coordinator at a retailer
We have not contacted the technical support because we have not had issues. My manager works our customer success...
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Anonymous User
Enterprise Manager of Automation at Envision Healthcare
Customer service and tech support have always been responsive, knowledgeable and quick with a solution.
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Ram Tej Jaidam
Senior Machine Learning Engineer at Flash.co
While I have not needed to reach out for support much. I did interact with their technical support during the...
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Anonymous User
BI & Analytics Consultant at Deloitte
Very good.
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Prateek Kapoor
Global Intelligent Automation & Transformation Leader at a tech company
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although...
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Kalpesh Parikh
Vice President - Finance at a computer software company
Customer service is good. Our internal COE provides support, and if needed, Automation Anywhere engineers are...
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Alexandre Dusseault
Technical Lead at a financial services firm
The person who is working on our architecture is not always available.
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Review 1 of 30

Birabrata Senapati
Lead Engineer at HCL Technologies
Blue Prism Cloud's technical support is good, as they contacted us immediately to resolve our issue.
Read full review of Blue Prism Cloud »
Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Somasundaram N.
Managing Director at Finixel Technologies Private Limited
Technical support has a local team, but they have not been very supportive. We manage our technical support through...
Read full review of Blue Prism »
WayneFillis
Robotic Process Automation Manager at South African Reserve Bank
Blue Prism, as a company, provides excellent support. However, I dislike the necessity to purchase support calls...
Read full review of Blue Prism »
PARTH DAVE
RPA Developer at Canadian Pacific Railway
Support is not bad, but it is time-consuming at times.
Read full review of Blue Prism Cloud »
Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
Read full review of Blue Prism »
DavidBiden
Managing Director of Automation at Foundry4
Their technical support is quite good.
Read full review of Blue Prism »
Anonymous User
Specialist-Configurator at a tech services company
Technical support wasn't great. On a scale of 1 to 5, I would give it a 3.
Read full review of Blue Prism »
Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
Read full review of Blue Prism »
Pranay Lingala
RPA Architect at a tech services company
We don't interact with their technical support. I work in an environment where we implement use cases and give them...
Read full review of Blue Prism »
Anonymous User
Executive Director at a tech services company
We've used technical support from Blue Prism in the past and we've been satisfied with the level of service they've...
Read full review of Blue Prism Cloud »
Anonymous User
Manager Operational Excellence and Robotics at a manufacturing company
I have never contacted technical support. I am more on the business side of things or a profit analyst.
Read full review of Blue Prism Cloud »
Andrew_Wright
Executive Manager: Shared and Support Services at a outsourcing company
We have had to contact technical support from time to time, and they are responsive. We've always received feedback...
Read full review of Blue Prism »
Anonymous User
Director at a tech vendor
We didn’t have to contact technical support as we worked closely with an integrator. They handled everything for us.
Read full review of Blue Prism Cloud »
Anonymous User
RPA Practice Head at a tech services company
The technical support is average.
Read full review of Blue Prism Cloud »
Anonymous User
Senior SAP Analyst at a energy/utilities company
Technical support is okay. They're quite responsive. That said, in terms of support, we do have our own technical...
Read full review of Blue Prism »
OscarLópez
DevOps Specialist at a insurance company
I once raised a query regarding the user bucket issues.
Read full review of Blue Prism »
Anonymous User
RPA/IA Solution Architect at a tech services company
It was quite good.
Read full review of Blue Prism »
Anonymous User
Senior SAP Analyst at a energy/utilities company
We have never contacted the tech support team since we have our own internal technical team.
Read full review of Blue Prism »
Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
Read full review of Blue Prism »
Anonymous User
Partner Technology Consulting at a financial services firm
The support that Blue Prism offers is very good. I rate the support from Blue Prism a four out of five.
Read full review of Blue Prism »
Anonymous User
Head of Delivery at a tech services company
I have not personally had to contact technical support, but I know my colleagues have. We do deploy the product for...
Read full review of Blue Prism Cloud »
N Rajarajan
Project Manager at a tech consulting company
Technical support is okay. It's good as long as you are signed into a maintenance agreement and you're paying. Our...
Read full review of Blue Prism Cloud »
Anonymous User
GRC Analyst at a marketing services firm
We probably haven't gone through their standard support channels, but we reach out to our contact there when needed,...
Read full review of Blue Prism »
Anonymous User
RPA Developer at a tech services company
Their technical support is not that reliable. They are quite slow, and their response is not that proactive for our...
Read full review of Blue Prism »
Lalit Tole
Research Analyst at a financial services firm
We have not had a need to contact technical support at this point.
Read full review of Blue Prism Cloud »
Anonymous User
Assistant Vice President at Barclays Capital
There have been a few complex issues, where we followed up with the support team. One example of that was the Chrome...
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Anonymous User
Director at a consultancy
I have not reached out to technical support, but my teammate has.
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Ravi Kiran Vadigineni
Solution Architect at Stellantis
I rate the technical support for Blue Prism Cloud at six.
Read full review of Blue Prism Cloud »

Review 1 of 30

Technical Support

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