Compare Aurea vs Sparx Systems

Aurea

Based on 12 reviews.

Sparx Systems

Based on 107 reviews.

Sample Customers

Aurea CX Process

Air France-KLM, Proximus, Barratt Developments, Heathrow, HomeServe, Paypal, Freedom Mortgage

Sparx Systems Enterprise Architect

OmniLink

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Sparx Systems Enterprise Architect

2 reviews

Sparx Prolaborate

0 reviews

Sparx Pro Cloud Server

0 reviews

Top Industries

Construction Company

17%

Outsourcing Company

13%

Comms Service Provider

10%

Financial Services Firm

14%

Outsourcing Company

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
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Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

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Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Kim Dijkstra
Technical manager at Koninklijke Bam Groep N.v.
We use the product primarily for model-based engineering.
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Review 1 of 1

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
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Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
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Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
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Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
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Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
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Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
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Review 1 of 9

Sastry Dhara
President/CEO at dhara consulting group, inc
Their support is good.
Read full review of Sparx Prolaborate »
Riaz-Ahmed
FileMaker Developer, Agile Software Quality Analyst, Consultant, Trainer & UML / BPMN Modeller at ICONIX
It is hard to access those people. You can get in touch only through email. The same problem is there with Visual...
Read full review of Sparx Systems Enterprise Architect »
Chandan Konuri
Enterprise Architect - Integrations at BCA
I'm satisfied with the technical support for Sparx Systems Enterprise Architect.
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Anonymous User
Solutions and Integration Architect at a consultancy
I personally have not used any of the customer service offered as I have been able to resolve most of my problem via...
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Piotr Olechno
IT Project Leader at Bank Millennium SA
In general, we don't need support since we have an internal team in our company that maintains the queries related to...
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Anonymous User
IS Analyst at a government
Very good. Any submitted question is quickly answered. The Help Online and white papers, webinars, and user groups...
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Anonymous User
Practice Leader Architecture / Methodologist at Swift Fox Strategies Inc.
My personal experience is that Enterprise Architect has a large user community that shares well. As well the direct...
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Anonymous User
CEO at a tech company
Customer Service: Customer service is very good. We've been obtaining offers fast. However, it looks like we need to...
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Anonymous User
Consultant
Customer Service: Very good. Technical Support: Very good although there is no phone support.
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Anonymous User
Chief Architect for Order to Cash & Usage at a comms service provider
Customer service has been good whenever I contacted them.
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IvanSchotsmans
Principal at Mire Consulting
I rate the technical support of Sparx Systems Enterprise Architect a four out of five.
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Anonymous User
Senior Solutions Architect at a consultancy
Excellent.
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Anonymous User
Infrastructure Expert at a computer software company
Customer Service: Never had the need to contact them directly. Technical Support: Never had the need to contact them...
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Anonymous User
Solution Architect at a tech services company
I have not used Sparx support yet, but I have e-mailed BEASI support a lot and they have got a fairly good response...
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Anonymous User
INLINE Technologies at a consultancy
Good.
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Luke Zhao
consultant at Government of Saskatchewan
Sparx support isn't very responsive.
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Anonymous User
Data Architect at a financial services firm
I would rate technical support as OK. The forum was great. The actual support was only so-so.
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Anonymous User
VP, Senior Business Analyst at a consultancy
Customer Service: 10 out of 10. Emails were answered and phone calls as well. Technical Support: Didn't use much,...
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Anonymous User
Enterprise Architecture Consultant at a consultancy
Customer Service: I never interacted with Customer Service.. So that speaks to stability and usability. Technical...
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Michael Roytman, MBA Global Management
Senior Enterprise Architect at a individual & family service
Customer Service: I did not need to use the actual customer service as there are a few books published by EA experts,...
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Marc Lampron
Conseiller principal en architecture d’entreprise et de solution at Cronomagic Canada
Almost never have to go through customer service/technical support but, the few times I needed it, they were very...
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MichaelSukachev
Sr. Enterprise Architect at a tech services company
I would rate the level of technical support as "not bad". But I did not need to use technical support too much.
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Anonymous User
Consultant at a tech services company
Customer Service: Sparx Systems provides tools and web/email-based support for licensed users. They are responsive,...
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Carmen Monje
Solutions Architect at a government
I contacted technical support for assistance with configuring the server. I believe their help is useful but there is...
Read full review of Sparx Pro Cloud Server »
Mbuso Khanyile
Cvo at a tech services company
I am satisfied with the technical support. I have not encountered any problems, so I think that it is one hundred...
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John Lamb
Director Enterprise Architecture at Stanley Black & Decker, Inc.
Customer service / technical support is via email only so is constrained to 24 hour turnaround. Otherwise good...
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Igor Malik
Senior Solutions Architect Lead at a wholesaler/distributor
I didn't use their tech support much.
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AllanKowalski
Enterprise Architect at a tech services company
Though only available by e-mail they really know their stuff and respond very quickly.
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Anonymous User
Owner at a marketing services firm
They're amazing. They're a great company. All my interactions with them have been outstanding. So, they're good.
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Anonymous User
Senior Architect (Project) at a energy/utilities company
Customer Service: We had no issues and questions were answered satisfactorily. Technical Support: We had no issues.
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Review 1 of 30

Technical Support

No Data Available

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