Compare Aurea vs Dynatrace

Aurea

Based on 12 reviews.

Dynatrace

Based on 350 reviews.

Latest Research

Buyer's Guide

Actional vs. Dynatrace

April 2025

Dynatrace vs. Actional

Updated: April 2025

Buyer's Guide

Actional vs. Dynatrace

April 2025

Actional vs. Dynatrace

Updated: April 2025

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

1 reviews

0 reviews

0 reviews

10 reviews

0 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

16%

Insurance Company

Real Estate/Law Firm

Educational Organization

41%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Anonymous User
QA Expert at a tech company

Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »

Review 1 of 4

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »

Review 1 of 9

Gregor Liddell
Dynatrace Technical Consultant at Mediro ICT
Technical support is very good and very responsive. We're quite satisfied with the level of service on offer.
Read full review of Dynatrace »
DermotCasey
Principal Technology Consultant at Vodafone
I haven't had to deal with them too much. I would rate it as average. It has been good enough, but I haven't had too...
Read full review of Dynatrace »
KapilK
Senior Manager, Technical Architect Performance at Duck Creek Technologies
While designing the business dashboard, I encountered various bugs that impacted my work. There were many tickets and...
Read full review of Dynatrace »
IlkkaM
Managing Director
I have contacted technical support. Unfortunately, it took quite a while. The technical support could be faster.
Read full review of Dynatrace »
Anonymous User
Director Of Integration And Performance at a media company
From what I've seen, they're very knowledgeable and easy to work with.
Read full review of Dynatrace »
Anonymous User
IT Systems Admin at a insurance company
Tech support is great. You're able to get through the levels pretty fast, so it has been pretty good.
Read full review of Dynatrace »
Anonymous User
Senior Engineer at a financial services firm
I haven't had to use technical support, personally; I can't speak for anyone else at the organization.
Read full review of Dynatrace »
Anonymous User
Monitoring Observability Specialist at a financial services firm
The solution's technical support is extremely good. If in our company, we are stuck with something, Dynatrace's...
Read full review of Dynatrace »
Anonymous User
IT Manager at a financial services firm
I have a very good team who are very good at this, so from my perspective, I would say is Dynatrace is one of the few...
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
APM Platform Architect at a transportation company
Technical support is really great, and they're very quick. If they cannot fix it, they're very good about escalating...
Read full review of Dynatrace »
Krishnan Swaminathan
Chief Delivery & Wellness Officer at Bahwan CyberTek
Technical support is fine. We have not had any issues.
Read full review of Dynatrace »
Chris Green
Technical Lead at Royal Caribbean Cruises
If we needed technical support, we usually call our account team to help us figure out where the errors are, whether...
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Anonymous User
Specialist at a tech services company
Very good support.
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Anonymous User
Integration Architect at a financial services firm
The technical support is good.
Read full review of Dynatrace »
Anonymous User
Performance Engineer at NAIC
They have a very active community.
Read full review of Dynatrace »
Anonymous User
Works at a financial services firm
I use Dynatrace technical support on a daily basis. They have a live chat within the tool and that comes for free...
Read full review of Dynatrace »
Anonymous User
Systems Administrator III at a retailer
Customer Service: It's great. Technical Support: I haven't had to use it a lot.
Read full review of Dynatrace »
A.Sousa
CTO at Marketware
Support is just great. Part of it is public, so everyone can check it out. Dynatrace direct support is even better,...
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Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
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James Cousins
IT Delivery Manager at a program development consultancy
The team used tech support during the original implementation to make sure that it was going well. And it went very...
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Anonymous User
Sr. Technical Consultant at a computer software company
The solution offers pretty good training modules, documentation, and community platforms. We're quite satisfied with...
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Anonymous User
Solution Architect at a financial services firm
We use the Dynatrace University, plus some of the guidance solutions. Generally these guys are quite experienced and...
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Anonymous User
Chief Executive Officer at a comms service provider
I cannot provide specific details about their technical support as I am not in charge of that aspect.
Read full review of Dynatrace »
Anonymous User
Performance Engineer at a outsourcing company
Tech support is slow. Going from the dev department back to the front-end customer service, then back to the dev....
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Anonymous User
System Integrator
We have not needed tech support.
Read full review of Dynatrace »
Anonymous User
Manager of DevOps at a hospitality company
The technical support is excellent.
Read full review of Dynatrace »
Olive Kusumbara
Consultant at a tech services company
Technical support is good. They provide a webchat that responds almost immediately. In terms of ticketing, with a...
Read full review of Dynatrace »
Anonymous User
Associate Consultant at a computer software company
We have worked with their technical support team on a couple of specific areas, and I would rate them a four out of...
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Anonymous User
Solutions director at a tech services company
We had several calls to their support organization, but we have had a very good response from them. Even the Mission...
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Review 1 of 30

Technical Support

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