Compare Aurea vs Dynatrace

Aurea

Based on 12 reviews.

Dynatrace

Based on 354 reviews.

Latest Research

Buyer's Guide

Actional vs. Dynatrace

September 2025

Dynatrace vs. Actional

Updated: September 2025

Buyer's Guide

Actional vs. Dynatrace

September 2025

Actional vs. Dynatrace

Updated: September 2025

Sample Customers

Actional

Proximus, Air France-KLM, Barratt Developments, Freedom Mortgage

Dynatrace

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express

Popular Solutions

0 reviews

0 reviews

0 reviews

12 reviews

0 reviews

Top Industries

Computer Software Company

10%

Financial Services Firm

10%

Insurance Company

10%

Manufacturing Company

Financial Services Firm

23%

Computer Software Company

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Anand_Kumar
Enterprise Architect at DXC Technology
There are three major things that I look for. The first is that it is undoubtedly tier one, as per Gartner. This...
Read full review of Dynatrace »

Review 1 of 1

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »

Review 1 of 9

Anand_Kumar
Enterprise Architect at DXC Technology
Their support system is good. I would rate them at 9.5 out of ten. People generally don't pursue it since it's a...
Read full review of Dynatrace »
Anonymous User
Sr. IT Manager eCommerce Operations at a retailer
Customer Service: Great relationship. They respond quick and are readily available to help. Technical Support: They...
Read full review of Dynatrace »
Anonymous User
Software Systems Analyst at a manufacturing company
We really need assistance directly from Dynatrace. We don't have a technically strong person internally to support...
Read full review of Dynatrace »
Anonymous User
Senior Manager APM Team at a financial services firm
I wouldn't say we need to call them that often, the solution does not require a lot of hand-holding from that...
Read full review of Dynatrace »
Anonymous User
Consultant at Infosys Technologies Ltd
Whenever I reach out to technical support, they are helping us. There's no point at which I would say they're not...
Read full review of Dynatrace »
Anonymous User
Senior Specialist at a logistics company
I have not contacted any customer solution or support. Since we are still on the warranty period, we have still...
Read full review of Dynatrace »
Anonymous User
Operations Manager
I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted...
Read full review of Dynatrace »
Anonymous User
Senior Director at a financial services firm
As our adoption was in its infancy, we had the physical Dynatrace guardians, local from local areas, if you will, in...
Read full review of Dynatrace »
Anonymous User
Senior System Engineer at a tech services company
Customer Service: I would rate customer service very good. Technical Support: I would rate technical support very good.
Read full review of Dynatrace »
Anonymous User
Technical Manager at a tech services company
Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are...
Read full review of Dynatrace »
Anonymous User
Software Developer at The Travelers Companies, Inc.
I have not called tech support, but we do have a guardian. I know that one of our performance engineers actively...
Read full review of Dynatrace »
Anonymous User
IT Analyst Senior at a financial services firm
I personally have not used tech support, but we have other people on the team that do engage with the vendor more...
Read full review of Dynatrace »
Ruan Van Staden
Academic Application Support at a university
Every now and again, we contact technical because we have a few questions and they are very responsive and helpful....
Read full review of Dynatrace »
Anonymous User
Senior Software Engineer at a tech company
For some reason, we wanted to create a report about what is the maximum used end point or the maximum called end...
Read full review of Dynatrace »
Anonymous User
ECOM Engineer at a retailer
We just submit a ticket, and it will probably take them one day. That's sufficient for us, for now. The resolution...
Read full review of Dynatrace »
Kevin McNall
Director, Digital Projects and Practices at Rack Room Shoes
Technical support has been great. The first line of defense is their chat through the UI, which is really simple....
Read full review of Dynatrace »
AndreCosta
Data Engineer Manager at Creditas
The technical support is quite good. There is also very good documentation on the solution if you need it. Overall,...
Read full review of Dynatrace »
Anonymous User
Senior Developer at a logistics company
I am more from the development team. We have a monitoring team, which is actually supporting Dynatrace with the help...
Read full review of Dynatrace »
Anonymous User
Application Manager at a logistics company
Technical support is well-skilled and competitive.
Read full review of Dynatrace »
Anonymous User
IT Specialist at a government
I would give Dynatrace's technical support a 100% rating. I feel like whenever I call or send an email that I get the...
Read full review of Dynatrace »
Anonymous User
Manager Of Digital Resiliency and APM at Royal Bank of Canada
The technical support has been fantastic, even getting right up to third-level support and getting changes overnight....
Read full review of Dynatrace »
Anonymous User
Assistant Manager at a tech services company
It's high.
Read full review of Dynatrace »
Anonymous User
Software Engineer at a pharma/biotech company
I have definitely had to use technical support. The technical support team, customer service team, and Dynatrace...
Read full review of Dynatrace »
Alex Bielecki
Cloud Practice Specialist at a tech services company
I am a partner, so I know people in technical support who I can contact.
Read full review of Dynatrace »
Aadinath Tikone
System Administrator at a manufacturing company
The technical support from Dynatrace is excellent. Recently, we had an issue, and the support team resolved it within...
Read full review of Dynatrace »
Bacha Khoperia
Senior System Administrator at Public Service Development Agency
We never had a problem, and we never had to create a case with Dynatrace. The company from which we buy this product...
Read full review of Dynatrace »
Cristiane Machado
Head Of Product Development at Stefanini SCALA
I haven't really dealt with technical support. However, our tech team is quite capable of handling any issues should...
Read full review of Dynatrace »
Anonymous User
VP at a financial services firm
We had to use technical support before, primarily in the areas of adding additional features to the product. For...
Read full review of Dynatrace »
Anonymous User
Lead Performance Engineer at a retailer
We have used support quite extensively. We have had many very imperative tickets with them, and they are very...
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Anonymous User
Middleware Engineer at a insurance company
Support is pretty good overall. Occasionally, you will get that support person who is not real responsive. However,...
Read full review of Dynatrace »

Review 1 of 30

Technical Support

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