Compare Aurea vs Dell Technologies

Aurea

Based on 12 reviews.

Dell Technologies

Based on 1963 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Dell PowerEdge R-Series

179 reviews

Dell Unity XT

13 reviews

Dell PowerStore

116 reviews

Top Industries

Manufacturing Company

11%

Financial Services Firm

10%

Computer Software Company

10%

Insurance Company

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at a tech services company
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at a computer software company

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at a tech services company
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at a tech services company
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 9

Mark Torpy
Data Protection Specialist at a tech vendor
Their technical support is very good.
Read full review of Dell NetWorker »
SamuelOguta
Head IT Infrastructure & Operations at a financial services firm
Technical support is top notch, and incident resolution is quick.
Read full review of Dell VxBlock System »
Isaac Fisher
Chief Financial Officer at a computer software company
We have been satisfied with technical support. They've been helpful and responsive.
Read full review of Dell NetWorker »
Anteneh Asnake
Modern Data Center and Cloud Engineer II at a tech services company
The technical is very good but sometimes it takes them a while to come back with a solution to our issue.
Read full review of Dell RecoverPoint for Virtual Machines »
Samuel Sencion
Supervisor de servicio técnico at a tech services company
My impression is that their technical support is quite good.
Read full review of Dell Avamar »
Jan Cipra
Senior Consultant at a retailer
We are overall satisfied with the customer service provided by their support team. I would rate it eight out of ten.
Read full review of Dell PowerMax »
Alfredo Najera
Director of operations and projects at a tech services company
Their technical support is good. Sometimes, there is a delay in the replacement of the parts, but they are generally...
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Systems Architect at a insurance company
Technical support is average. EMC has no telemetry.
Read full review of Dell XtremIO »
Anonymous User
Senior Information Technology Manager at a retailer
The technical support has been very supportive when we have had to call and ask for their assistance, especially...
Read full review of Dell PowerMax »
Anonymous User
Manager at a manufacturing company
We haven't really had to use technical support. It is pretty much set it up and let it go, like plug and play. I'm...
Read full review of Dell PowerMax »
Mohamed Abdel Salam
Senior Sells at a tech services company
I would rate customer service as nine out of ten.
Read full review of Dell PowerMax »
Anonymous User
Storage Administrator at a retailer
For the most part I would say a solid 8/10. I have had times where I could hear the engineers talk about how they...
Read full review of ViPR [EOL] »
Anonymous User
Service Manager at a educational organization
The support is efficient. We have access to the spare parts catalog, We can diagnose a file and send it to them, and...
Read full review of Dell PowerEdge R-Series »
Imran Sideek
Business Development Manager at a computer software company
The customer service and support are okay.
Read full review of Dell vSAN Ready Nodes »
Anonymous User
Core Cloud System Specialist at a comms service provider
Huge gab of professionalism and experience between the regions, we always need to escalate our issues to get it solved.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Rajsudheer-Dangeti
Sr Private Cloud Engineer at a pharma/biotech company
Technical support is critical for us. Once you contact support, there may be a follow-on of vendors that will pitch...
Read full review of Vblock [EOL] »
Anonymous User
Engineer at a healthcare company
It's been always stable, so we haven't really required much support.
Read full review of Dell PowerMax »
Anonymous User
Solutions Architect at a tech services company
We've used technical support but it wasn't Unity's fault, it was the customer's. The tech support is very good.
Read full review of Dell Unity XT »
Anonymous User
Data Center & IT Infrastructure Administrator at a financial services firm
They have been helpful and knowledgeable.
Read full review of Dell Unity XT »
Todd Grimes
IT Architect at a tech services company
Their support is probably the best I have ever worked with.
Read full review of Dell SC Series »
Anonymous User
IT Manager at a transportation company
Technical support is top-notch. I have talked to them a couple times. They definitely seem to know what they are...
Read full review of Dell Unity XT »
Nick Goodman
Solutions Architect at a tech services company
Regarding Copilot - which is what they called their support, pre-Dell EMC - people have always had nothing but great...
Read full review of Dell SC Series »
Anonymous User
Vice President, Strategic Supply Chain at a tech vendor
My experience with customer service and technical support has been challenging. The reason is that it is difficult to...
Read full review of Dell PowerScale (Isilon) »
Vince Vitro
Sr Solutions Architect at a healthcare company
I'd rate Dell EMC support eight out of 10. It's pretty good. They actively monitor the array, and it dials home to...
Read full review of Dell PowerMax »
Letarik Terefe
Information Technology Division Director at a insurance company
Dell's technical support could be better.
Read full review of Dell XtremIO »
Anonymous User
AGT Infrastructure Operations at a financial services firm
Could be better.
Read full review of Dell SRDF (Symmetrix Remote Data Facility ) [EOL] »
Wa Tar
0 at a consultancy
The tool's support is good.
Read full review of Dell ObjectScale »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
Christopher Rizopoulos
Office Systems Analyst at a government
The solution’s technical support is good.
Read full review of Dell PowerConnect Switches [EOL] »

Review 1 of 30

Technical Support

No Data Available

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