Compare Aurea vs Dell Technologies

Aurea

Based on 12 reviews.

Dell Technologies

Based on 1780 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Dell PowerEdge Rack Servers

131 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

15%

Insurance Company

Non Profit

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

10%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 9

MinaMagdy1
Senior System Engineer at a tech vendor
Dell has 24/7 support for hardware replacement. In most regions, Dell EMC uses partners to deliver support. The...
Read full review of Dell PowerVault »
MarcGaethofs
ICT manager at Thys Bouwprojecten
The technical support is fairly good. The team has certified and trained engineers. We contact them if we have an...
Read full review of Dell PowerEdge FX »
Michael Wenn
CEO / Co-Founder at Aiops ltd
I would have earlier rated the solution's technical support a four out of ten. However, since it's owned by Dell now,...
Read full review of Moogsoft »
Tayo Olubanke
Managing Director at GCET
The solution's technical support services are at a moderate level.
Read full review of Dell XtremIO »
Daniel Sjoberg
IT Project Manager at a computer software company
There wasn't a need for my company to engage much with the technical support offered by the product.
Read full review of Dell PowerEdge FX »
Saleh Khalid
college student at Imam University
Technical support from Dell is rated at six out of ten. Even with high-severity tickets, the response time is slower...
Read full review of Dell vSAN Ready Nodes »
Naveen Radhwani
Head IT at a outsourcing company
Customer service and support are excellent. I would rate them ten out of ten.
Read full review of Dell PowerMax »
StanislawTrajewski
IT Director at SANHA Polska
The solution's customer service is excellent.
Read full review of Dell PowerStore »
Anonymous User
Administreator at a retailer
The support from a Dell perspective had been a challenge for a long time in our environment. The support has not been...
Read full review of Dell Avamar »
Anonymous User
Head of IT Division at a financial services firm
I rate Dell support eight out of 10. While we are generally satisfied with their service, we'd like more connections...
Read full review of Dell PowerEdge Rack Servers »
David Devlin
Works at Government of Nova Scotia
The solution's service and technical support are excellent. I would rate them a ten out of ten.
Read full review of Dell PowerScale (Isilon) »
Uanderson Oliveirea
IT Infrastructure Manager at Companhia de Saneamento Ambiental do Distrito Federal
I would rate Dell's technical support or customer service a 10.
Read full review of Dell PowerStore »
EMANUEL CORDEIRO
IT Manager at CIALNE
I have not been in contact with technical support.
Read full review of VxRail »
Anonymous User
Solution Architect at a tech services company
Tech support has taken a downturn since the acquisition, and that's not just for the Unity. The skill, the people,...
Read full review of Dell Unity XT »
SteveBauer
Senior IT Business Analyst at a pharma/biotech company
In most situations, tech support works really well. If there are technical logs that they can diagnose and actually...
Read full review of Dell Unity XT »
Letarik Terefe
Information Technology Division Director at Ethiopian Roads Administration
We haven't contacted technical support recently. We want it decommissioned right now.
Read full review of Dell Avamar »
Anonymous User
Backup Administrator at a financial services firm
Customer Service: Excellent, when there is a new firmware update, EMC will call me to do the upgrade without even...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Sr. Systems Analyst
Customer Service: With replication manager, EMC support is pretty good, it seems to be a small team of knowledgeable...
Read full review of Dell AppSync »
Anonymous User
IT Engineer
I think I called once, when I deployed the first box myself, to validate whether the setup was correct. And also with...
Read full review of Dell Unity XT »
FirasFtirich
Infrastructure & Cloud Pre-Sales Engineer at BITS
The customer service and support team is good. The support is good, considering their response time and availability...
Read full review of Dell PowerEdge XE Servers »
Anonymous User
Data Centre and HCI Solutions Lead at a tech services company
I don't interact with their technical support.
Read full review of VxRail »
Mikael Hellström
IT Manager at Regional Health Services
Customer service is absolutely satisfying, rating at least nine out of ten, as they have managed previous issues well.
Read full review of Dell PowerScale (Isilon) »
Anonymous User
Storage Specialist at a tech services company
EMC technical support is great. With support, chat works well to talk with someone about any kind of problem. The...
Read full review of Dell Unity XT »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »
Shehan Attapattu
head of presales at a tech services company
Their technical support was actually good. In the POC environment, we needed some help, and they supported us with that.
Read full review of DD Boost »
Manar Helal
Senior Engineer at ENPPI
I am very satisfied with the customer support.
Read full review of VxRail »
Anonymous User
Administrative at a university
Technical support is okay, however, they only offer service in English. If you don't speak English, or English is not...
Read full review of Dell NetWorker »
Anonymous User
IT Operations Manager
The support was excellent. When there are alerts, they would get them and they would be on it right away, and they...
Read full review of Dell EqualLogic PS series »
Anonymous User
Information Systems and IT Manager at Chiyoda Almana Engineering LLC
We have not had any trouble with technical support. Sometimes we do not fully understand our problem, then people...
Read full review of DD Boost »
Anonymous User
G. Manager- Technical Services
I have been in contact with technical support and the experience was good.
Read full review of Dell XtremIO »

Review 1 of 30

Technical Support

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