Compare Aurea vs Dell Technologies

Aurea

Based on 12 reviews.

Dell Technologies

Based on 2044 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Dell PowerEdge R-Series

140 reviews

Dell Unity XT

13 reviews

Dell PowerStore

129 reviews

Top Industries

Construction Company

20%

Manufacturing Company

Financial Services Firm

Computer Software Company

11%

Manufacturing Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Branko Cirovic
Storage Engineer at Comtrade Group
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at Lico Innovations B.v.
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
Vanga Sainithinreddy
Product Developer at a tech vendor
I use Dell Business Laptops for daily office work such as development tasks, virtual meetings, documentation, and...
Read full review of Dell Business Laptops »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »

Review 1 of 9

Olumuyiwa Ojo
Enterprise Infrastructure Engineer at Tenece Professional services
I'd rate the solution nine out of ten.
Read full review of Dell Avamar »
Dragan Knezevic
Senior Presales System Engineer at OBLAK tehnologije
Dell's technical support is at a very high level, though it's not quite as good for organizations outside of Europe.
Read full review of Dell Unity XT »
Ozgur Fakir
Senior Technology Consultant at GlassHouse
In my company, we handle the technical support on our side. We are an insured company for Dell also. We have about...
Read full review of Dell PowerProtect Data Domain »
Palatla Srikanth
Lead Solution Architect at Avineon India Private Limited
For technical support, I would rate it about eight.
Read full review of Dell PowerEdge XE-Series »
Gillian Switalski
Chief Executive at Infrared Kinetics
The Dell support has been amazing. We have been supported fully, and Dell provides us access to upgrades and supports...
Read full review of Dell OptiPlex Desktop Computers [EOL] »
Peter Dannefalk
Recovery Specialist at Conapto
I rate Dell support nine out of 10. We have not needed much support from Dell since the solution has been working well.
Read full review of Dell PowerStore »
Mina_Magdy
Senior Infrastructure Solutions Architect at Benya systems
This product is backed by very powerful support from Dell. If there are any concerns then they become engaged very...
Read full review of Dell PowerProtect Data Domain »
RafaelGamaluis
Architect Engineer, IT INFRASTRUCTURES Project Manager at Vilavi
I rate customer service nine out of ten. The support is technically very good. Sometimes, they take a long time to...
Read full review of DD Boost »
Jerome Edwards
Ops Specialist: System Engineer Backup at BCX
I contacted the customer service and support team and found that they were great with ECS. However, when it came to...
Read full review of Dell ObjectScale »
Lysias Albert Singbo
Senior Systems Engineer at AfDB
Dell NetWorkers’ technical support services need improvement.
Read full review of Dell NetWorker »
Pranav Telang
Lead Architect at a comms service provider
I would rate Dell's customer service or technical support highly because I was part of Dell EMC in Johannesburg from...
Read full review of Dell PowerStore »
CyrilleDarmon
CTO at NISKO TECH
I rate Dell customer service 10 out of 10. We had a problem implementing the RAID system on a rack. The Dell RAID...
Read full review of Dell PowerEdge R-Series »
Sufyan Khan
Head of Sales and Operations at New Horizon Computers
The support services Dell is providing are excellent.
Read full review of Dell PowerProtect Data Domain »
Brijesh Pillai
Regional Manager - Enterprise Sales at Noventiq
The technical support for the solution has been satisfactory. I rate the technical support a seven out of ten.
Read full review of Dell RecoverPoint for Virtual Machines »
Anonymous User
System Administrator at a media company
Technical support tends to give conflicting advice on how to configure the product.
Read full review of Dell PowerConnect Switches [EOL] »
Anonymous User
Member of the Board at a tech services company
We are generally satisfied with the technical support from Dell.
Read full review of Dell CloudBoost »
Anonymous User
Systems Engineer at a energy/utilities company
The technical support is horrible. It took a week for them to get back to us on what caused the outage. Also, there...
Read full review of Dell XtremIO »
Anonymous User
Principal Architect - Virtual, Storage and Networking infrastructure at a tech services company
Technical support is 10/10.
Read full review of Dell PowerEdge MX- Series »
Jasdevjuneja
Works
Dell support for Dell PowerMax is exceptional, rating a perfect 10 out of 10. The support team is highly capable and...
Read full review of Dell PowerMax »
Anonymous User
Systems Administrator at a computer software company
I presume that the product's technical support works since I haven't heard anything bad about them.
Read full review of Dell ObjectScale »
Anonymous User
Manager, Storage and Virtualization Infrastructure at a financial services firm
The technical support is pretty good with EMC.
Read full review of Dell PowerPath »
Anonymous User
Data center Manager at a financial services firm
Their technical support can be improved because, sometimes, when you report an issue, it takes a while for them to...
Read full review of Dell VxBlock System »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The technical support was slightly impolite in my experience.
Read full review of Dell NetWorker »
Anonymous User
IT Officer - Hardare & Software
Technical support is excellent, but somewhat slow in the African region.
Read full review of VNX [EOL] »
BenoitQuenet
Senior Consultant at a tech services company
The support is good.
Read full review of Dell SC Series »
FreddyGonzalez
Virtualization Engineer, SME at DAWSON
I have been in contact with technical support and they are excellent. I would rate them a nine out of ten on support...
Read full review of VxRail »
Anonymous User
Head of DevOps at a recreational facilities/services company
Dell Enterprise Desktops and Laptops customer service and technical support are very good.
Read full review of Dell Business Laptops »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Customer support for Dell Business Laptops is really good and reliable, earning a nine out of ten rating for how we...
Read full review of Dell Business Laptops »
Christian Kessler
Teamleiter IT at a manufacturing company
On a scale of one to ten for support, since it is mixed and there is an American system, a seven sounds fair. In...
Read full review of Dell PowerEdge R-Series »
Anonymous User
Governor at a government
Over the years, we have been in touch with technical support for upgrades to firmware and other maintenance issues....
Read full review of Dell VPLEX »

Review 1 of 30

Technical Support

No Data Available

We monitor all reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.