Compare Aurea vs Dell Technologies

Aurea

Based on 12 reviews.

Dell Technologies

Based on 1776 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

15%

Insurance Company

Non Profit

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 9

Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
I rate the technical support an eight out of ten.
Read full review of Dell PowerPath »
Scott Yoshimura
Lead Technical Product Manager at United Services Automobile Association
I would rate support for this solution a three out of ten. Considering how much we use PowerFlex Manager, it can only...
Read full review of Dell PowerFlex »
ErmiasGirma
System and Cloud Deployment Engineer at Safaricom Ethiopia plc
I have had a very positive experience with Dell's technical support. The support team is responsible, provides...
Read full review of Dell Data Protection Advisor »
ClaudioSalgado
IT Architect Consultant at RTFM
I have rated their customer support 8.5 out of 10, though I have not directly interacted with their support before.
Read full review of Dell APEX »
Mina_Magdy
Senior Infrastructure Solutions Architect at Benya systems
This product is backed by very powerful support from Dell. If there are any concerns then they become engaged very...
Read full review of Dell PowerProtect DD (Data Domain) »
Michael Schwarzer
Managing Director at INT/box GmbH
The support for the DDB is about eight out of ten.
Read full review of DD Boost »
Rami Jadallah
Data Center Solution Manager at a computer software company
Technical support for VxRail is rated as eight out of ten.
Read full review of VxRail »
Anonymous User
Infrastructure Engineer at a financial services firm
As I said above, when you call, their support is a little light on the "tech. Sometimes you get the correct people....
Read full review of Dell Unity XT »
Anonymous User
Storage Engineer at a retailer
If I were giving advice to another company looking at Dell PowerStore, I would say that you cannot go wrong with...
Read full review of Dell PowerStore »
Anonymous User
Information Technology Solutions Architect at a comms service provider
We are experiencing some issues with Dell's live-chat support as the support is different based on the support...
Read full review of VxRail »
Wilfried Hotot
Administrateur system at Ministère
I would rate their support a ten out of ten. We used to be with Dell before, and the maintenance response for any...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
CEO at a tech vendor
I do not recall if we needed to use Dell EMC technical support often. We did when we wanted to expand the memory and...
Read full review of Dell PowerEdge Rack Servers »
Ossama Helmy
Telecommunication Department Head at a energy/utilities company
We haven't needed to contact technical support but we use PBX support for our servers. We're waiting to receive...
Read full review of Dell PowerEdge Rack Servers »
Mohamed Diazleal
IT Service Engineer at ROSEN
I've contacted them many times. The overall support is very good with first-class service.
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Pre-Sales Consultant at a computer software company
Technical support is quite good. We find them to be helpful and responsive.
Read full review of Dell PowerProtect DD (Data Domain) »
Matthias Reuter
Team leader operations connectivity at a tech consulting company
Their support is superb. Because of CloudIQ and the proactive approach of Dell, the support for customers is...
Read full review of VxRail »
Anonymous User
IT Manager at a government
The support from Dell for Dell PowerScale (Isilon) is really good. One of the points we appreciate about Dell is...
Read full review of Dell PowerScale (Isilon) »
RESC
Storage Solutions Architect at a manufacturing company
EMC technical support is great when you get the right resource. Like any other support center, they have levels of...
Read full review of VNX [EOL] »
Anonymous User
Territory Manager
I would rate the level of technical support as very good.
Read full review of VNX [EOL] »
Anonymous User
Data Center Architect at Iron Bow Technologies
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Anonymous User
IT Technical Manager at a insurance company
When we have any issues, we receive professional support. We get the optimal level of engineering support we require.
Read full review of Dell Avamar »
Anonymous User
Systems Consultant at a tech services company
Sometimes our customers use tech support but, generally, tech support is in order.
Read full review of Dell Unity XT »
Chris Heuvel
System Engineer at Federal Data Systems
I have worked with customer support before. My impressions of Dell PowerEdge Rack Servers support specifically are...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Project Manager at a financial services firm
My colleague did a firmware upgrade recently and that went well. I would say that was a good experience with tech...
Read full review of Dell Unity XT »
RESC
Storage Solutions Architect at a manufacturing company
The merger between Dell and EMC caused some issues with support tickets not getting assigned properly. The last few...
Read full review of Dell Unity XT »
Paulo Xavier
Sales Manager at LTA-RH Informatica
We've never had to reach out to technical support, not have our clients. We have an SLA, however, we really don't...
Read full review of VxRail »
Anonymous User
Group IT Manager at a mining and metals company
We had a set of faults when we went live with our last set of servers in the middle of the night, Dell assigned an...
Read full review of Dell PowerEdge Rack Servers »
Anonymous User
Senior Systems Administrator at a non-profit
Since the product is not on the front banner of Dell, the support may not be the best. We encountered some issues,...
Read full review of Dell NetWorker »
Cheul Jin-Lee
Consultant at TechData BIMA JSC
The initial support for the second job from PA in Vietnam is highly commendable and competes well. Moreover, my NDA...
Read full review of Dell Unity XT »
SySA43dmin
System Administrator
We have used them, but we need to renew the service.
Read full review of Dell NetWorker »

Review 1 of 30

Technical Support

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