Compare Aurea vs Dell Technologies

Aurea

Based on 12 reviews.

Dell Technologies

Based on 1775 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Dell PowerEdge Rack Servers

130 reviews

Dell Unity XT

17 reviews

VxRail

30 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

15%

Insurance Company

Non Profit

Computer Software Company

14%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
VP IT Operations at a computer software company
We use Dell PowerEdge Rack Servers primarily in a virtualized environment for our company. Our company performs all...
Read full review of Dell PowerEdge Rack Servers »
Kuldeep Bh
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »

Review 1 of 9

Vaidyanathan Swaminathan
Co-Founder at Tech RIdge Solutions
Dell's technical support is not that good. The support team takes a long time to respond, and there are challenges...
Read full review of VxRail »
Jan Budina
Head of Systems Department at VERTIX s.r.o.
I would describe the customer service of Dell PowerEdge VRTX with just one word: brilliant.
Read full review of Dell PowerEdge VRTX »
TawfikOUKICHA
Cloud and Data Center Consultant at MUNISYS
While I don't deal with technical support, the feedback from our deployment team is that they are pretty good.
Read full review of Dell Avamar »
Mohsin-Raza
Manager Data Center & Services at a financial services firm
We do not have any experience with customer service and support because we have not faced any issues with the solution.
Read full review of Dell CloudIQ »
MirziyodMirsaatov
CEO at Top-IT Solutions Ltd
It's ok because we have our own support and our own distributors for the vendor's part.
Read full review of Dell PowerProtect DD (Data Domain) »
Saurabh_Kumar
Information Technology Security Engineer at DXC Technology
The support is amazing if we get premium Dell support. The support is very good, especially in the South Central...
Read full review of VxRail »
ValereFEUGWANG
Information System Consultant at CFAO Technologies
Proactive.
Read full review of Dell PowerMax »
Dragan Lazic
Information Technology Manager at The Gateway Engineers, Inc.
I would rate the support for this solution a seven out of ten. This is due to the fact that there is sometimes a...
Read full review of Dell PowerEdge Rack Servers »
Johan Hulten
Senior Storage Engineer at Proact
Sometimes, the support team throws me around before I talk to the right person. However, the situation has been much...
Read full review of Dell PowerScale (Isilon) »
Anonymous User
IT Infrastructure and Operations Manager at a comms service provider
We get great local support, and have always had positive experiences when speaking to Dell and using their products.
Read full review of Dell PowerEdge Rack Servers »
Eldad Ohana
System Administrator at Haaretz
If I had any issues at the beginning, it was dealt with in the presence of the integrator, and he fixed it. I have...
Read full review of Dell PowerStore »
Anonymous User
Sr. Tech Lead
Customer Service: 3.5/5 Technical Support: 3/5
Read full review of Dell Avamar »
Anonymous User
Director of Infrastructure Services at a tech services company
Technical support was pretty good. However, the Dell/EMC merger has been challenging across the board.
Read full review of Dell Unity XT »
Anonymous User
Vice President Product Management & Strategy at a tech vendor
They've been dynamite. I would rate them a ten out of ten.
Read full review of Dell PowerEdge Rack Servers »
AsemHamamdi
Senior Data Center Admin at Paltel
The solution has excellent technical support.
Read full review of Dell PowerProtect DD (Data Domain) »
Jody Harrison
Director at a university
The solution’s technical support is pretty good. Sometimes, you have to go back and forth with the technical support...
Read full review of Dell PowerStore »
Anonymous User
IT Manager at a consultancy
Before you can get support for Dell EMC Unity XT and other Dell EMC products, you have to spend time looking for the...
Read full review of Dell Unity XT »
Anonymous User
Product Manager at a tech vendor
Technical support is typically very good. The only issue is, where our products are located. it's hard to get...
Read full review of Dell Unity XT »
Cela
Solutions Architect at a financial services firm
Seven out of 10.
Read full review of Dell XtremIO »
Anonymous User
Manager Storage And Back Up at a manufacturing company
We had a licensing issue to do with encryption but, other than that, we have not had to use tech support. It took a...
Read full review of Dell Unity XT »
Auke Van Der Linden
Web Design, IT & Organization of Art Events at Fluor Corporation
The customer service for this solution is very good. I would rate it an eight out of ten.
Read full review of Dell PowerEdge Rack Servers »
KareemEzzat
Cyber Security Analyst at Petrotrade
For any phase-one issues, I would first go to the integrator. I can escalate straight to the vendor if I need to. So...
Read full review of VxRail »
Anonymous User
Manager Private Cloud Solutions at ufone
I rarely contact Dell EMC technical support. But when I do, they are very good, very responsive. They get back to you...
Read full review of Dell Avamar »
Anonymous User
Sr Solution Architect - Enterprise Storage and Virtualization at a computer software company
I don't deal with them. I am more on the presales and delivery side. I'm sure there are challenges around that, but...
Read full review of VxRail »
Anonymous User
Virtualization Manager at a tech services company
Technical support is good.
Read full review of Dell SC Series »
Imran Sideek
Business Development Manager at a computer software company
The customer service and support are okay.
Read full review of Dell vSAN Ready Nodes »
Dacio Ferreira
System Administrator at Tigs
Sometimes, we have to wait for a long time for the support.
Read full review of Dell PowerEdge VRTX »
Vladimir Kupershmidt
Sr. System Administrator at a tech services company
The technical support from the Dell EqualLogic PS series is excellent.
Read full review of Dell EqualLogic PS series »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell Unity XT »
Anonymous User
Senior Systems Administrator at a non-profit
Since the product is not on the front banner of Dell, the support may not be the best. We encountered some issues,...
Read full review of Dell NetWorker »

Review 1 of 30

Technical Support

No Data Available

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