Compare Aurea vs Dell Technologies

Aurea

Based on 12 reviews.

Dell Technologies

Based on 1849 reviews.

Sample Customers

Moogsoft

RetailNext

Dell CloudIQ

North Carolina State University

Popular Solutions

Aurea CX Messenger

0 reviews

Actional

0 reviews

AMS AlertFind

0 reviews

Dell PowerEdge R-Series

149 reviews

Dell Unity XT

15 reviews

VxRail

30 reviews

Top Industries

Computer Software Company

11%

Financial Services Firm

10%

Insurance Company

10%

Manufacturing Company

Computer Software Company

14%

Manufacturing Company

10%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Radhey Rajput
Sr. IT Analyst at NCR Corporation
It's very good and lightweight. But, it does not provide web service communication. But it is excellent for internal...
Read full review of Aurea CX Messenger »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services

Read full review of AMS AlertFind »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor

Read full review of Aurea CX Process »
Anonymous User
QA Expert at a tech company

Read full review of Actional »

Review 1 of 4

Ravi Ramananda
Assistant VP, Information Technology at a insurance company
We are using Dell PowerEdge R-Series for multiple applications, majorly for virtualization solutions. We are using...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at Infosys
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
KuldeepSingh4
Technical Solution Architect at a tech vendor
I am dedicated to Cisco and work with multiple products as a consultant from one of the managed service providers....
Read full review of Dell vSAN Ready Nodes »
Jimmy Herrera
Subgerente De Planificación E Implementación TI at a financial services firm
Our use case for Dell PowerStore involves a cluster with VMware, where we have all open systems, Windows and Linux,...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at Unisity LLC
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Radhey Rajput
Sr. IT Analyst at NCR Corporation
The customer service and support team is good.
Read full review of Aurea CX Messenger »
Anonymous User
Enterprise Architect at a government
We've been in touch with technical support in the past. Their service is okay. We're satisfied with the level of...
Read full review of Aurea CX Messenger »
Anonymous User
ENK lead Developer (Java) at a energy/utilities company
Technical support is not so good lately. Aouali Park was the best partner ever, but later the Indian support was just...
Read full review of Aurea CX Messenger »
Luis Alarcon
SOA Developer Solution at Xtensible Solutions
They are good. There are some times where there is a bug that is taking some time to figure out, but in the end they...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of a nine out of 10. Technical Support: I would give...
Read full review of Actional »
Hardik Chavda
Savvion (BPM) J2EE Developer at a tech vendor
8.75 out of 10 (as I am not aware of any more efficient product than this).
Read full review of Aurea CX Process »
Anonymous User
IT Analyst at a tech services company
The current support model is excellent. I hope they continue the same going forward.
Read full review of Aurea CX Messenger »
Mayra Cifuentes
Integration Engineer Leader at a retailer
The support is very useful and we have called every month with them for following up on the cases that we have in...
Read full review of Aurea CX Messenger »
Anonymous User
Consultant at a comms service provider
Customer Service: I would give customer service a rating of an eight out of 10. Technical Support: I would give...
Read full review of Aurea CX Messenger »

Review 1 of 9

GeorgeKaravitis
Owner at DIGITAL HORIZON
I have not used the support from Dell Unity XT.
Read full review of Dell Unity XT »
AnjaneyaVara Prasad
Solution Architect at a tech vendor
I would rate the technical support a nine out of ten since they offer good support. They assist with fixing bugs or...
Read full review of Dell PowerProtect DD (Data Domain) »
Enrique-Rodriguez
Lead Converged Infrastructure Engineer at a insurance company
VxRail's support is excellent. I would give them a nine out of ten.
Read full review of VxRail »
Triet Pham
Information Technology Technician at Lac Viet Computing
The support for PowerProtect DD is satisfactory. I have dedicated support from Dell for Vietnam, and they are...
Read full review of Dell PowerProtect DD (Data Domain) »
Darshan Kolambkar
Sr Technical Architect at a financial services firm
They have very experienced guys, and we have exchanged information with the offices in Singapore and Europe. I would...
Read full review of Dell PowerProtect DD (Data Domain) »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge R-Series »
Cheul Jin-Lee
Consultant at TechData BIMA JSC
Dell support is robust, with geographically distributed branches and partner support. When issues arise, their global...
Read full review of Dell RecoverPoint »
Anonymous User
System Administrator at a computer software company
Customer Service: Customer service does respond on time. Technical Support: Technical support is good.
Read full review of VNX [EOL] »
Anonymous User
EMC Storage & Backup Implementation Specialist at a tech vendor
Support wise, it's very stable. The support is 100% good. Support is the key for Dell EMC.
Read full review of Dell SC Series »
Lorna Liu
Product Manager at a comms service provider
Dell has a very poor support channel in Taiwan. They sell the models directly to our enterprise customers. They don't...
Read full review of Dell ObjectScale »
Andi Subali
Data center sales at PT Sapta Tunas Teknologi
So far, the technical support for Dell ECS has been good.
Read full review of Dell ObjectScale »
Anonymous User
Professor at a university
I haven't used Dell's technical support much. Usually, when I have a problem, we search online for a solution....
Read full review of Dell PowerEdge R-Series »
Melvin Thomas
Senior Systems Engineer at Prosperity Bank
I would like it to be a little bit easier to contact support. We can contact support, but we have to go through a...
Read full review of Dell Unity XT »
Amine Koulali Idrissi
Senior Infrastructure Consultant at FORUM INTERNATIONAL
The technical support was slightly impolite in my experience.
Read full review of Dell NetWorker »
Amjed Antari
Pre-Sales Manager at a tech services company
Technical support rates at a seven out of ten, primarily due to response time rather than knowledge. Issues arise...
Read full review of Dell PowerStore »
Anonymous User
Head Of IT at a financial services firm
Dell EMC is actually one of the strategic vendors we work with, so they have quite a big presence at our bank. We...
Read full review of Dell Unity XT »
Anonymous User
New Technologies Director at a tech services company
Technical support is good.
Read full review of Dell Unity XT »
Anonymous User
Director, Solution Architecture at a tech company
There is a lot of room for improvement on the support side, because of the response time. I'm giving the customer...
Read full review of Dell Unity XT »
Mohammad Salman
Manager of Customer Services at a educational organization
The technical support was good, especially for upgrading, which we did four times. It was straightforward and easy.
Read full review of Dell XtremIO »
Mario Gonzalo
Arquitecto infraestructura
Their support is very good. It has always been the best.
Read full review of Dell PowerStore »
Cezary Majewski
Network Infrastructure Administrator at PCC Intermodal
We've reached out to technical support, and we've had a good experience. Dell offers very good support.
Read full review of Dell PowerConnect Switches [EOL] »
Mohammed Farooqui
Platform and Backup Support Senior Manager at a financial services firm
We have never contacted technical support for issues but the local Dell team in the Middle East is extremely...
Read full review of Dell PowerFlex »
Anonymous User
Vice President at a financial services firm
I would rate the technical support a 10/10.
Read full review of VNX [EOL] »
Freddy Vergara
Director of Maritime Geoinformation at ARMADA DEL ECUADOR
Ecuador is a small market, so we do not have much access to local tech support. There are a lot of local commercial...
Read full review of VxRail »
RamaswamyK
M. I. S. Manager at Ruby Mills Ltd
Technical support has been brilliant. They have supported us for several years, but it's now out of support because...
Read full review of Dell PowerEdge R-Series »
Carlos Pineda Sánchez
Infrastructure and Helpdesk Leader for Mexico, Chile and Colombia at a consultancy
The technical support team takes time to respond.
Read full review of Dell PowerProtect DD (Data Domain) »
Paul Croteau
Senior Solution Architect at Rackspace
Our relationship with Dell EMC is fantastic. We have very smart storage engineers, and they in turn work with Dell...
Read full review of Dell PowerMax »
Anonymous User
Senior System Administrator at a healthcare company
I don't have much experience with them, but they are a little bit slow in responding to the cases. In Saudi Arabia,...
Read full review of Dell VxBlock System »
Anonymous User
Senior Systems Engineer at a non-profit
We've had great support from the Dell EMC team. I would rate their Copilot support the best that we have seen in the...
Read full review of Dell SC Series »
BatjargalByambasuren
VP of Digital Technology and Innovation
They have superior customer support compared to Supermicro, which does not cater to enterprise-level needs.
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Technical Support

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