Compare Astound vs Freshworks

Astound

Based on 13 reviews.

Freshworks

Based on 97 reviews.

Sample Customers

Astound Hosted Voice

Citi Open Tournament

Freshcaller

Untappd, Travix,The Dutch label Shop,Blyss, Loupen

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Freshdesk

15 reviews

Freshservice

11 reviews

Freshsales

3 reviews

Top Industries

Marketing Services Firm

18%

Construction Company

16%

Manufacturing Company

University

Construction Company

12%

Manufacturing Company

Financial Services Firm

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Joey Pineda
Executive Pastor at Grace Community Fellowship
We're a church, and we use the WiFi primarily for laptops and our offices. We don't have an onsite server, so...
Read full review of Astound Managed SD-WAN »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »
Paul Grumbein
General Manager at a educational organization
Our company was looking to reduce the large initial expense of purchasing a new phone system through another company,...
Read full review of Astound Hosted Voice »

Review 1 of 3

Manojkumar Reddy
Associate Technology Consultant at a tech vendor
Freshsales is our CRM tool and CRM platform. Whenever we want to sell a product to a customer or when they inquire on...
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Our entire employee base is supported by Freshteam. We register all our employees and their candidates inside the...
Read full review of Freshteam »
Raja Farrar
IT Service Delivery Manager at Symposiam
My main use case for Freshservice is for IT support, ITSM management, and asset management. For instance, I use...
Read full review of Freshservice »

Review 1 of 3

Customer Service

CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
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Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor at Grace Community Fellowship
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Mazen Fares
IT Manager at Piramal Critical Care, Inc.
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »
Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
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Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
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Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
Lori Hyatt
Accounting Manager at Evergreen Exhibition
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Mikey K.
Staff Pastor - Student and Creative Arts director at The Lifehouse Church
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
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Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
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Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
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Review 1 of 13

Zeeshan Ali
General Dentist at a healthcare company
Customer support for Freshdesk Omni was good. They helped significantly during the initial setup and addressed the...
Read full review of Freshdesk Omni »
Zeeshan Ali
General Dentist at a healthcare company
Customer support for FreshChat is quite good and very responsive to problems or issues that arise while setting up or...
Read full review of FreshChat »
HeshamFouad
Quality and Technical Support Department Manager at dsquares
We have made use of the training academy and the technical support team from Freshdesk. Both have been very good...
Read full review of Freshdesk »
Tim Guilder
Head of Production Technology at ITV
The customer support has always been very engaged and they're good at communicating. I appreciate that they let us...
Read full review of Freshservice »
ElvisHenriquez
Senior Services Manager at NextCom Systems Inc
Technical support is excellent. It's one of the best support providers I've ever worked with.
Read full review of Freshdesk »
Ehwsf Duhsf
Senior Executive ICT at Avarna
For maintenance and support, we have a dedicated team. In case we require support, it is assigned to someone who is...
Read full review of Freshdesk »
Eslam Adel
Senior IT Service Delivery Specialist at Toshiba elaraby egypt
Until last June, I was contacting them, but we recently had two visits from the FreshWorks team. They offered to...
Read full review of Freshservice »
Salman Naeem
Assistant Manager at a tech vendor
The customer service and support are very friendly and respond fast. Overall, it is good.
Read full review of Freshdesk »
Parth Sudra
Solutions Architect at SHI India
My experience with the customer support team of Freshdesk rates five out of 10. They are not too supportive, but I...
Read full review of Freshdesk »
Amit Lavi
VP Customer Success at Secret Double Octopus
The technical support from Freshdesk is great, they are responsive.
Read full review of Freshdesk »
Sonu Thomas
Operations Manager at Cognitive Global
The support must be faster.
Read full review of Freshsales »
JoseQuintero1
Senior Services Manager at a tech services company
Covid took a toll on the support we have received from the Freshworks team with most of their support teams based in...
Read full review of Freshteam »
GeorgeMartin
Director and Owner at Innovo Limited
I've contacted customer support on multiple occasions and there are two main considerations; response time, and...
Read full review of Freshservice »
ParthSudra
Solutions Architect at Locuz Enterprise Solutions Ltd
My approach to customer service depends on the customer experience feedback I receive. I use a prepared checklist to...
Read full review of Freshdesk Omni »
Swamy Nanjundaiah
VP - Technology and Solutions at Ninth Dimension IT Solutions (P) Ltd
We have not needed to contact technical support, as Freshdesk has met our needs efficiently.
Read full review of Freshdesk »
Anonymous User
Presales Engineer at a tech services company
Freshservice support is very reactive and helpful when we have a question or issue. Technical support is totally free...
Read full review of Freshservice »
Anonymous User
Senior Technical Analyst at a computer software company
I've only reached out to Freshdesk support a few times, and they've always been responsive and helpful.
Read full review of Freshdesk »
Ashok R
Technical support manager at a tech vendor
The customer support has been good. Initially, we contacted them frequently, but now it is rarely needed. We would...
Read full review of Freshservice »
Anonymous User
IT Project Team Leader
We've used support in the past and have gotten good feedback and assistance. We are happy with the level of support.
Read full review of Freshservice »
Cesar Quiroz
CIO at Grupo Kasto
Technical support has been very good. Their response times are very fast - faster than other competitors. We haven't...
Read full review of Freshservice »
Anonymous User
Lecturer at a university
Customer Service: 8/10 Technical Support: 8/10
Read full review of Freshdesk »
Anonymous User
Business Systems Analyst at a transportation company
We literally have weekly meetings with them, and for the last two years, we've had some hit-and-miss experiences. The...
Read full review of Freshservice »
Anonymous User
Operations Manager at Instant Travel
We had one issue that we had to escalate to the technical support. It crashed and we had to have their help to fix...
Read full review of Freshdesk »
Emmanuel Manios
Lead Enterprise Support Technician at a retailer
I've only used them a couple of times. However, in every case that they've helped me out with, they've been very...
Read full review of Freshservice »
Anonymous User
Sr. Manager, Tmt Business Consulting (Focused On B2 B Tech Product Cos.) at a security firm
Freshsales' technical support is really good. I want to verify that the support team knew we were doing a POC for...
Read full review of Freshsales »
Anonymous User
Head of IT Services at a financial services firm
Technical support is good. I give them 7/10.
Read full review of Freshservice »
Ashakir Akbar
SAP-Program Manager at Axium Packaging
Technical support is good and super fast.
Read full review of Freshdesk »
Riendi Aziz P
Head Advisor Infrastructure Cloud Architect at Adrienutech
My interactions with Freshdesk's technical support indicate they are good and responsive, according to my team's...
Read full review of Freshdesk »
Srini Konakanchi
Vice President at Sysnet Global Technologies
The technical capabilities of the support team are good. However, they rely heavily on their partners to fill their...
Read full review of Freshdesk »
Line WillumsenSolem
Development Manager at Horizon Software
I haven’t contacted technical support myself, but I've heard that it is good.
Read full review of Freshdesk »

Review 1 of 30

Technical Support

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