Compare Astound vs Dell Technologies

Astound

Based on 13 reviews.

Dell Technologies

Based on 1960 reviews.

Sample Customers

Popular Solutions

Astound Hosted Voice

0 reviews

Astound Managed SD-WAN

0 reviews

Grande Enterprise Voice Services [EOL]

0 reviews

Dell PowerEdge R-Series

177 reviews

Dell Unity XT

13 reviews

Dell PowerStore

115 reviews

Top Industries

No Data Available

Computer Software Company

13%

Manufacturing Company

11%

Financial Services Firm

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mikey K.
Staff Pastor - Student and Creative Arts director at a non-profit
We're a church, a nonprofit, and we use it for everyday office work, for video uploading and downloading, live...
Read full review of Astound Managed SD-WAN »
Anonymous User
IT Manager
We use it for voice over IP. For day-to-day use we have a mix of interoffice and outside office calls. We use it a...
Read full review of Astound Hosted Voice »
Lori Hyatt
Accounting Manager at a media company
We use it for phone services. We replaced our regular phone carrier with the VoIP.
Read full review of Grande Enterprise Voice Services [EOL] »

Review 1 of 3

Branko Cirovic
Storage Engineer at a outsourcing company
Dell PowerProtect Data Domain's main use case is backup, integrating with Veeam, NetWorker, and other backup...
Read full review of Dell PowerProtect Data Domain »
Tom van Mil
Systems Administrator at a tech services company
My role in using or managing Dell PowerEdge R-Series involves having a cluster for all our customers who need a...
Read full review of Dell PowerEdge R-Series »
MayankChauhan
Lead Consultant - Cloud & Infrastructure Services at a computer software company
We use Dell PowerMax for very IO-intensive databases. These are OLTP databases with a lot of real-time transactions...
Read full review of Dell PowerMax »
Anonymous User
Vmware Windows Senior Engineer at a manufacturing company
My role in using or managing Dell PowerStore is that of a system engineer. The size of my company is approximately...
Read full review of Dell PowerStore »
Bill Engelmeyer
Systems Engineer at a aerospace/defense firm
Our use case with Dell PowerScale (Isilon) is that we do large data storage for that platform. That's probably the...
Read full review of Dell PowerScale (Isilon) »

Review 1 of 5

Customer Service

Lori Hyatt
Accounting Manager at a media company
The technical support people are great. They're very responsive, and any time I've had to call, which is...
Read full review of Grande Enterprise Voice Services [EOL] »
Bracey Fuenzalida
IT Director at a university
RCN tech support is solid. We call them, there is a response. If we have to email somebody, there is generally a...
Read full review of Astound Hosted Voice »
Anonymous User
IT Manager
I would rate technical support at nine out of ten. They get back to me pretty quickly. I've had issues with the...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a legal firm
Support is fantastic. I love that it's US-based and within local markets. That's something I really do appreciate. I...
Read full review of Astound Hosted Voice »
Joey Pineda
Executive Pastor
I would rate technical support a ten out of ten. They were onsite within two hours and verified everything on our...
Read full review of Astound Managed SD-WAN »
Anonymous User
Director of IT at a healthcare company
Customer support, for me, has been outstanding. If I have to talk with the support guys, my questions are answered...
Read full review of Astound Hosted Voice »
Paul Grumbein
General Manager at a educational organization
Technical support has been good. Any problems that have occurred have been resolved. In terms of the solution’s NOC...
Read full review of Astound Hosted Voice »
Anonymous User
Office Manager at a non-profit
From the perspective of placing work orders, support is really good. The business services Tier 2, for the simple...
Read full review of Astound Hosted Voice »
Mazen Fares
IT Manager at a pharma/biotech company
If there is an issue, I call or email customer service and they're quick to respond. Their technical support is...
Read full review of Astound Hosted Voice »
Mikey K.
Staff Pastor - Student and Creative Arts director at a non-profit
We haven't really had to use their technical support yet, other than to figure out a couple of things initially. It...
Read full review of Astound Managed SD-WAN »
Chris Cruz
Network Administrator at a healthcare company
I deal with tech support 100 percent. No one else from our company does. You get to know these people on a first name...
Read full review of Astound Hosted Voice »
CFO9009a
CFO at a tech services company
Technical support has been very good. They're here within an hour if we have an issue. It's very helpful that it is...
Read full review of Astound Hosted Voice »
Anonymous User
Finance Manager at a legal firm
We have called them for help They've been very supportive. The support and the people at RCN are very easy to work...
Read full review of Astound Hosted Voice »

Review 1 of 13

Farhan SadikAkil
Solutions Architect at a tech consulting company
The tool's tech support is very helpful. For level one support, we have Dell-certified engineers in our own...
Read full review of Dell Data Protection Advisor »
Arsalan Orayedh
Service Delivery Engineer at a aerospace/defense firm
Support, especially from the Middle East region, is very bad. Sometimes support is good, but it's usually bad.
Read full review of Dell NetWorker »
AhmedAlwahashi
GTM Intelligent Infrastructure Data Center Manager at Dimension Data Middle East at a tech services company
DD Boost's technical support could be better.
Read full review of DD Boost »
Tayo Olubanke
Managing Director at a media company
The solution's technical support services are at a moderate level.
Read full review of Dell XtremIO »
Mike Feider
Founder at a tech services company
I have not been in contact with their support as we have not experienced any problems.
Read full review of Dell Enterprise Laptops »
SigfridCecillon
Owner at a construction company
The customer service and support are good.
Read full review of Dell PowerVault »
Iñigo Loiarte
Director at a financial services firm
I would rate technical support at eight out of ten.
Read full review of Dell Unity XT »
Vivek Jaiswal
Manager IT at a manufacturing company
Whenever we require support, we get it promptly and properly.
Read full review of Dell Avamar »
Naresh Ochani
Director at a tech services company
My clients have been satisfied with the support from Dell PowerScale (Isilon).
Read full review of Dell PowerScale (Isilon) »
Abdul Rehman Abid
Manager Enterprise Solutions at a tech services company
The technical support from the Dell EqualLogic PS series is excellent.
Read full review of Dell EqualLogic PS series »
ManuelIglesias
Solutions Architect at a media company
Technical support is very nice. I think it's the best support that I have tested because I have some other solutions...
Read full review of VxRail »
CleytonCandido
Senior Technical Pre-Sales at a computer software company
Dell's post-sales support is very strong and good. I trust in Dell's post-sales support. I would rate them a ten out...
Read full review of Dell PowerStore »
Anonymous User
Pre-Sales Architect at a tech services company
I think that Dell EMC is one of the best technical support services in Ukraine. I am satisfied with the technical...
Read full review of Dell SC Series »
Anonymous User
Senior SAN Engineer
Customer Service: Data Domains customer support is very good. We have always received prompt responses to anything we...
Read full review of Dell PowerProtect Data Domain »
Anonymous User
Senior Systems Engineer - Storage Resource Management at a tech services company
The technical support is very good.
Read full review of Dell VPLEX »
Anonymous User
System Administrator at a non-tech company
The technical support is very good. They answered any question I had and gave me information if I needed it. I was...
Read full review of Dell PowerEdge VRTX [EOL] »
Anonymous User
Senior Systems Technician at a government
The support for Dell PowerEdge servers is magnificent.
Read full review of Dell PowerEdge R-Series »
Anonymous User
Infrastructure Manager at a tech services company
They are good.
Read full review of Dell PowerEdge C- Series »
VPtech67
Vice President - Head of Technology at a financial services firm
We have an agreement. It's a critical mission service where the SLA says they have to recover the service within four...
Read full review of Dell PowerFlex »
Anonymous User
Storage System Engineer at a retailer
It depends on the topic you submit regarding Dell support. I have not had any problems with Dell PowerStore, but...
Read full review of Dell PowerStore »
Fabrice Valerio
Adj Directeur at a financial services firm
Their support needs improvement. Delivery times are quite substantial, and customer service is very important to us....
Read full review of Dell PowerEdge R-Series »
Anonymous User
Senior System Administrator at a healthcare company
I don't have much experience with them, but they are a little bit slow in responding to the cases. In Saudi Arabia,...
Read full review of Dell VxBlock System »
Anonymous User
Senior System Engineer at a healthcare company
My experience with customer service and support for Dell PowerMax is always very good; it's about the same as before....
Read full review of Dell PowerMax »
Mazen Jamal Eddine
Pre-Sale Engineer
The level of service depends on the type of support with Dell PowerScale (Isilon). If discussing support through...
Read full review of Dell PowerScale (Isilon) »
DhanyswarJagroop
System Administrator at a construction company
The customer service is good. We do a lot of remote work, so we sometimes contact them from sites to assist in making...
Read full review of Dell PowerEdge R-Series »
Saleh Al Harthy
Head of IT at a financial services firm
Our experience with technical support was different before we got the most recent box. We are facing challenges. We...
Read full review of Dell PowerMax »
Anonymous User
Data Center Architect at a tech services company
Our customers have only had to use technical support for replacing drives and things like that. When they do, they...
Read full review of Dell Unity XT »
Feisal Anooar
VP Global Markets, Global Head of Storage at a financial services firm
I was very impressed with the support overall. They understand customer service. They have never made me wait for...
Read full review of Dell PowerMax »
Anonymous User
IT Manager
Excellent, Copilot (support for Compellent) is excellent.
Read full review of Dell SC Series »
Anonymous User
Administrador sistema at a maritime company
Their support is brilliant.
Read full review of Dell PowerEdge R-Series »

Review 1 of 30

Technical Support

No Data Available

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