Compare Arista vs Rapid7

Arista

Based on 113 reviews.

Rapid7

Based on 219 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

NetFort LANGuardian

City of Armadale, NCG Group, King Faisal Hospital

Popular Solutions

Arista Networks Platform

11 reviews

3 reviews

0 reviews

7 reviews

3 reviews

21 reviews

Top Industries

Outsourcing Company

12%

Construction Company

11%

Comms Service Provider

10%

Financial Services Firm

Manufacturing Company

10%

Financial Services Firm

Comms Service Provider

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dibyendu Das
Director at a tech company
Our use cases for Arista Networks Platform are extremely agile, such as in command control centers in smart cities...
Read full review of Arista Networks Platform »
TarunKumar11
Global Leadership Council at a tech company
I think largely this is used by small and medium enterprises, and mid-market organizations is where I've actually...
Read full review of Arista Edge Threat Management NG Firewall »
NimitPuvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »
Panagiotis Kontaxis
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
My usual use cases for Untangle NG Firewall are just like a firewall and router. The main purpose is for firewall...
Read full review of Untangle NG Firewall »
Denis Malinovtsev
Chief Technology Officer at ictbit
I work as a consultant and integrator, using Arista Networks platform in my customers' networks. I deal with switches...
Read full review of Arista Campus LAN Switches »

Review 1 of 5

Brandi Lea
Regional Information Security Analyst, Lead at a healthcare company
My main use case for Rapid7 is onboarding all new applications both built in house and third party acquired, where I...
Read full review of Rapid7 InsightAppSec »
Ehsan Khaleel
Manager SOC at PTCL
I can describe many use cases for Rapid7 MDR, as there are multiple times when a person's PC gets compromised. There...
Read full review of Rapid7 MDR »
Prajwal Chougale
SOC L2 Analyst at a tech services company
Rapid7 InsightIDR serves as our SIEM solution where all kinds of activity, including network logs, endpoint logs,...
Read full review of Rapid7 InsightIDR »
Anonymous User
Manager at a financial services firm
Rapid7 InsightVM's primary use case for us is to check the vulnerability and the exposure of our internal system....
Read full review of Rapid7 InsightVM »
reviewer5848142
Security Systems Engineer at a tech vendor
Rapid7 InsightConnect is usually used for integrations. There are tons of different integrations we use, such as...
Read full review of Rapid7 InsightConnect »

Review 1 of 5

Customer Service

AnkurKumar
Consultant at HCL Technologies
On a scale from one to five, I would give technical support a three.
Read full review of Arista Networks Platform »
Abdallah Samir
Senior Network Engineer at a computer software company
The technical support team for this solution are very good and respond to our queries quickly.
Read full review of Arista Networks Platform »
Matt @ CasCom
Service Delivery Manager at CasCom
I would rate customer service as seven to eight out of ten. They're pretty good and responsive, knowing their product...
Read full review of Untangle NG Firewall »
Robert Wambani
CTO at JabJabGroup
The technical support is quite good. The support staff are quite efficient. Another thing to consider is that once...
Read full review of Mojo Networks »
NimitPuvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
If I were to rate the support from zero to ten points, I would give it nine point five.
Read full review of Arista Networks Platform »
Andre Lourens
Technical at Gemini Networks

Read full review of Application Control »
AtulKumar6
Network lead at SDGC
The tool's support is very knowledgeable and customer-friendly.
Read full review of Arista Campus LAN Switches »
Gary-Downey
Director of Information Technology at a consultancy
I've used them maybe once for support. They got back to me pretty quickly, the response time was fast, and they're...
Read full review of Untangle NG Firewall »
Dibyendu Das
Director at a tech company
Arista Networks Platform always provides very critical technical support. They always expect the tier one and the...
Read full review of Arista Networks Platform »
MarekSzafrański
Senior Core Network Engineer at Freelancer
The solution's technical support was fast since if a support ticket was opened, then the support process was carried...
Read full review of Arista Campus LAN Switches »
Dibyendu Das
Director at a tech company
Generally, Arista's technical support is prompt. There can be delays but they're not bad. When we go back to them,...
Read full review of Arista Networks Platform »
NimitPuvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
I am not the right person to evaluate the tech support, but according to my team’s feedback, we receive extended...
Read full review of Arista Networks Platform »
Sumanth Myneni
Architect at PepsiCo
The technical support is good from the Arista Networks Platform. However, we are waiting on a response back from them...
Read full review of Arista Networks Platform »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
Technical support is one of the best that you could come across. There is no need for improvement with technical...
Read full review of Mojo Networks »
Anonymous User
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
Read full review of Untangle NG Firewall »
Jeff Nduva Nduva
Technical Operations Manager at COSEKE
In terms of customer support, so far I've not needed to contact them because I've not had any issues with the solution.
Read full review of Untangle NG Firewall »
Panagiotis Kontaxis
Information Technology System Administrator at Ίδρυμα Ευγενίδου / Eugenides Foundation
I do not often communicate with technical support of Untangle. I use official documentation, guides, or manuals for...
Read full review of Untangle NG Firewall »
MangingDirectr67
Managing Director at a non-profit
We never had to use technical support. We had engineers in-house who could keep it running without needing external...
Read full review of Untangle NG Firewall »
AlanTran
Director of Technical Services at CTM
Their support is second to none. I love their support. They are very proactive, they always resolve issues, there's...
Read full review of Mojo Networks »
Naveen B
Network Engineer at Convergent Wireless Communications
The major advantage of technical support is they're pretty good in terms of the response time taken to inquiries....
Read full review of Mojo Networks »
Anonymous User
Head of Technical at a tech services company
Technical support has been very good. They're quite helpful and responsive. We're satisfied with the level of support...
Read full review of Arista Networks Platform »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
The nice thing about technical support from Arista is you don't have to go through multiple levels of check-ups where...
Read full review of Arista Networks Platform »
Anonymous User
Director of IT at a legal firm
The technical support is pretty good.
Read full review of Mojo Networks »
Anonymous User
IT Specialist at a energy/utilities company
We have a team to maintain the infrastructure and a support agreement with Arista in case of any issues. They respond...
Read full review of Arista Networks Platform »
Anonymous User
Senior Systems Engineer at WealthCounsel, LLC
Their technical support has been very good. Any time I've had questions or issues, they've been quite responsive.
Read full review of Arista NDR »
VIJAY PANDEY
Network Architect at neev limited
The support is helpful, though they do have delays. However, their engineers are skilled and provide good support...
Read full review of Arista Edge Threat Management NG Firewall »
Victor Odoyo
Director at Kisii County Government
The local technical support does not understand the product very well. It's very hard to find a technical support...
Read full review of Untangle NG Firewall »
Aaron Adjeisawh
Network and systems Engineer at a healthcare company
Arista Networks Platform's customer support is very responsive and excellent.
Read full review of Arista Networks Platform »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Application Control »
Anonymous User
Supervisor at a consultancy
My experience with Arista Edge Threat Management NG Firewall's customer support has been very good as the response...
Read full review of Arista Edge Threat Management NG Firewall »

Review 1 of 30

JensWolf
Systems Administrator at a consultancy
I would rate Rapid7 technical support as definitely a 10, because whenever we have had any problems, it is really...
Read full review of Rapid7 MDR »
Prateek Rao
PARTNER & MANAGING DIRECTOR at a financial services firm
Customer support and the SOC are both top-notch and quite responsive. They respond within minutes, especially for...
Read full review of Rapid7 MDR »
ITHIHAS MANDAVA
Security Engineer at valuelabs LLP
On a scale of 1 to 10 for support, I rate Rapid7 MDR a 10. The support I receive is exceptional; when I raise cases...
Read full review of Rapid7 MDR »
Anusha Sadasivani
Enterprise Security Architect at a energy/utilities company
Their support could be better. I would rate them a three out of five.
Read full review of Rapid7 InsightVM »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
Rapid7's technical support is highly responsive and helpful. I would rate them as a nine out of ten.
Read full review of Rapid7 InsightVM »
KimeangSuon
Pre-Sale Consultant at Yip In Tsoi Co., LTD.
I have contacted Rapid7 support but not for InsightIDR. It is with for another product of theirs. I think their...
Read full review of Rapid7 InsightIDR »
Andrei Bigdan
Executive Manager at B2B-Solutions LLC
I rate the support from Rapid7 AppSpider an eight out of ten.
Read full review of Rapid7 AppSpider »
Emmanuel Dasho
Cyber Security Engineer | Network/Security at GCET
Regarding Rapid7's support team, I must say that their response time is not as quick as I would prefer. While they do...
Read full review of Rapid7 MDR »
Agustinus DWIJOKO
Network & Security Engineer at PT. Centrin Online Prima
Customer service has been quite good.
Read full review of Rapid7 AppSpider »
Gerard Konan
Founder & CEO at AGILLY
Rapid7 InsightIDR's technical support is reactive and supportive. However, they only speak English. Our native...
Read full review of Rapid7 InsightIDR »
Krzysztof Witko
IT Security Engineer at a financial services firm
Technical support has been very helpful and responsive. We are satisfied with their level of support.
Read full review of Rapid7 InsightAppSec »
Midhun Kumar
Head of Infrastructure at Pearl Data Direct
The support for InsightConnect and InsightAppSec is very good. However, I am not very satisfied with the InsightIDR...
Read full review of Rapid7 InsightConnect »
Anonymous User
Information Security Senior Expert (Founding member, African Cybersecurity Center) at a financial services firm
The technical support for this solution is responsive.
Read full review of Rapid7 AppSpider »
FurqanLatif
Senior Manager - Pre-Sales at Trillium Information Security Systems
I cannot comment specifically regarding the support part because I have never needed Rapid7 support for the InsightVM...
Read full review of Rapid7 InsightVM »
Anonymous User
Enterprise ICT Security Architect at a tech services company
The technical support is very nice. They are good and they listen to the customers, which is very important in my...
Read full review of Rapid7 InsightVM »
Gerald Naude
Security Engineer at a computer software company
I haven't used tech support. I've done all my troubleshooting online, it offers thorough explanations.
Read full review of Rapid7 InsightVM »
Danny_Hermanus
IT Manager at Hermanus Investments, LLC
I rate the technical support an eight out of ten. Sometimes when I submit a case to Rapid7's support team, it takes...
Read full review of Rapid7 InsightVM »
Anonymous User
Information Security and Governance Lead Engineer at a comms service provider
The tech support was not as robust as our prior experience with Cisco. With Cisco, we had immediate response.
Read full review of Rapid7 Metasploit »
Anonymous User
Information Security Officer at a tech services company
Good. I mainly asked for some tech support when I was in the testing phase. I don't really know how to assess it. I...
Read full review of Rapid7 InsightOps »
Hiroshi Watanabe
Marketing Expert at J's communication
Technical support is good, and I would rate it eight out of ten.
Read full review of Rapid7 AppSpider »
Hiroshi Watanabe
Marketing Expert at J's communication
In the past, the support offered for the product was good. Unfortunately, over a period of time, the support offered...
Read full review of Rapid7 InsightVM »
Anonymous User
Director of Information Technology at a government
I never actually got in touch with technical support. I wouldn't be able to speak t their level of service.
Read full review of Rapid7 InsightVM »
Hiroshi Watanabe
Marketing Expert at J's communication
Support is slow. I'm not satisfied with the support so far.
Read full review of Rapid7 InsightIDR »
RussellBurrows
Senior IT Security Specialist at KNIPPERX INC.
The nice thing about MDR is that we have a number to call. If there's something major or risky, we have a telephone...
Read full review of Rapid7 MDR »
Kjell Morkeng
Head of Cyber security analysis at DNV Poland Sp. z o.o.
Rapid7's technical support is brilliant, responsive, and professional.
Read full review of Rapid7 InsightVM »
Anonymous User
Service Delivery Manager at a security firm
Technical support has been accurate.
Read full review of Rapid7 InsightVM »
Anonymous User
Manager at a financial services firm
The technical support is good, however, there can be improvements in response time and support levels.
Read full review of Rapid7 InsightAppSec »
Anonymous User
Principal security consultant at a computer software company
We have not been in contact with technical support.
Read full review of Rapid7 Metasploit »
Enrique Santiatiagogo
Owner at Sidif Del Caribe Corporation
Their technical support is very good.
Read full review of Rapid7 InsightVM »
Fazil BasheerSyed
Technical Team Lead at Quester
I have not had any issues with Rapid7 InsightOps for the need to contact support.
Read full review of Rapid7 InsightOps »

Review 1 of 30

Technical Support

No Data Available

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