Compare Arista vs LogicMonitor

Arista

Based on 108 reviews.

LogicMonitor

Based on 39 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Unomaly

ESL VasakronanTurtle Entertainment

Popular Solutions

Arista Networks Platform

13 reviews

4 reviews

1 reviews

13 reviews

1 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Comms Service Provider

Manufacturing Company

Computer Software Company

11%

Manufacturing Company

11%

Financial Services Firm

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Dibyendu Das
Director at a tech company
Our use cases for Arista Networks Platform are extremely agile, such as in command control centers in smart cities...
Read full review of Arista Networks Platform »
Gary-Downey
Director of Information Technology at a consultancy
I just get on and monitor the interfaces, the networking, and the basics of it for this product.
Read full review of Untangle NG Firewall »
Nimit Puvar
A VP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »
Denis Malinovtsev
Chief Technology Officer at ictbit
I work as a consultant and integrator, using Arista Networks platform in my customers' networks. I deal with switches...
Read full review of Arista Campus LAN Switches »
Anonymous User
systems engineer at a computer software company
My main use case for Arista Edge Threat Management NG Firewall is as a perimeter firewall. I use it as a perimeter...
Read full review of Arista Edge Threat Management NG Firewall »

Review 1 of 5

Anshuman Thakur
Site Reliability Engineer at a comms service provider
My main use case with LogicMonitor is monitoring the health of our EC2 instances and applications, such as my...
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
The primary use cases for Unomaly involve all kinds of things. It's a rate anomaly, error anomaly, it could be...
Read full review of Unomaly »

Review 1 of 2

Customer Service

Fagbejule Uduwafemir
Network Engineer at Castlenet Consulting Limited
I have not reached out to customer support for Arista Networks Platform. However, I had the opportunity of talking to...
Read full review of Arista Networks Platform »
Jason Best
Data center network architect at Cloudwire
The technical support was always very good. When I was working with them, they'd just recently been integrated into...
Read full review of Big Switch Networks »
Momodou Jarju
Co-Founder & CTO at 2M Corp
Customer service and support are not very helpful. I rate them a three out of ten.
Read full review of Untangle NG Firewall »
RicardoDias
Network and Programming Specialist at Twentytwo Integration
Unfortunately, I don't have tech support because the whole license doesn't include tech support. However, it's been...
Read full review of Untangle NG Firewall »
Moshiur-Rahman Khan
CEO at IOPoint.com
Support is good. You just need to notify them. They will instantly get back to you.
Read full review of Arista Campus LAN Switches »
Gary-Downey
Director of Information Technology at a consultancy
I've used them maybe once for support. They got back to me pretty quickly, the response time was fast, and they're...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
It has good assistance, especially with license management, but not that technical.
Read full review of Application Control »
Bona Chhith
Principal Network Architect at a consultancy
Their technical support is very good, and I rate them an eight out of ten.
Read full review of Arista Networks Platform »
Richard Weiner
President at Digital Information LLC
Their technical support has been excellent. When I first got the solution, I didn't know much about it, and they...
Read full review of Untangle NG Firewall »
Abdallah Samir
Senior Network Engineer at a computer software company
The technical support team for this solution are very good and respond to our queries quickly.
Read full review of Arista Networks Platform »
Sumanth Myneni
Architect at PepsiCo
The technical support is good from the Arista Networks Platform. However, we are waiting on a response back from them...
Read full review of Arista Networks Platform »
Tareq Elqadah
Regional Sales Manager at Cyber Knight Technologies FZ LLC
Arista has excellent tech support distributed around the world.
Read full review of Arista Networks Platform »
Dibyendu Das
Director at a tech company
Arista Networks Platform always provides very critical technical support. They always expect the tier one and the...
Read full review of Arista Networks Platform »
Dibyendu Das
Director at a tech company
Generally, Arista's technical support is prompt. There can be delays but they're not bad. When we go back to them,...
Read full review of Arista Networks Platform »
Nitesh Saxena
IT Manager at Avyaan Management
Our company does not require technical support.
Read full review of Arista Edge Threat Management NG Firewall »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Application Control »
Anonymous User
Consultant at a computer software company
I have never contacted the technical support for the solution.
Read full review of Arista Networks Platform »
Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
VIJAY PANDEY
Network Architect at a tech services company
I find the technical support from Arista to be quite responsive. I would rate the support from Arista as a 7 or 7.5...
Read full review of Arista Networks Platform »
Anonymous User
Senior Network Engineer at a tech services company
While technical support is good, they could still improve upon their services.
Read full review of Mojo Networks »
Evert Le Roux
Business Owner at Anyshape
The technical support is very good. With all the licenses, they give you free 24-hour support. If the system gives an...
Read full review of Untangle NG Firewall »
Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
Read full review of Untangle NG Firewall »
Barry Arendt
Owner at ThinkEzIT
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
The nice thing about technical support from Arista is you don't have to go through multiple levels of check-ups where...
Read full review of Arista Networks Platform »
Anonymous User
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
Read full review of Untangle NG Firewall »
Seth Hink
Senior Network Engineer II at Mercury General Corporation
They've been really good. I actually enjoy them a lot more than Cisco. I would rate them a nine or ten out of ten....
Read full review of Arista Networks Platform »
Eric Etherington
Chief Information Security Officer at Dolby Laboratories
The technical support has been surprisingly good. With most companies, they do a good job of getting you through the...
Read full review of Arista NDR »
Anonymous User
Director of Projects and IT at a healthcare company
Awake was recently purchased by Arista, so they are part of the bigger company now. That may give them an opportunity...
Read full review of Arista NDR »
Anonymous User
systems engineer at a computer software company
I have not interacted with customer support for Arista Edge Threat Management NG Firewall.
Read full review of Arista Edge Threat Management NG Firewall »
Victor Odoyo
Director at Kisii County Government
The local technical support does not understand the product very well. It's very hard to find a technical support...
Read full review of Untangle NG Firewall »

Review 1 of 30

Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Sanchit Makkar
Soc For Ddi at a tech consulting company
There have been no issues so far to report to customer support. However, based on what has been heard, the support...
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
SantoshDevara
Senior Cloud Architect at Wissen infotech
Technical support is obviously good in LogicMonitor.
Read full review of LogicMonitor »
Sanchit Makkar
Soc For Ddi at a tech consulting company
Customer support is excellent. The issues we identified in our environment were handled properly by the TAC staff.
Read full review of LogicMonitor »
Anshuman Thakur
Site Reliability Engineer at a comms service provider
The customer support is very reliable. I can send emails to them and they will reply within 24 hours. It has been...
Read full review of LogicMonitor »
John Knopick
Observability Engineer at Universal Music Group
Overall, customer support has room for improvement because reaching someone can be difficult at times. We need to be...
Read full review of LogicMonitor »
Maxwell Miya
IT Infrastructure Engineer at Ethical Trade SErvices Africa
Customer support is on point and very well trained. I have interacted with their support team and had a good experience.
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Anonymous User
Consulting Head at a outsourcing company
I have contacted their technical support quite often, and they are good.
Read full review of Unomaly »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Anonymous User
Technical Lead: Enterprise Monitoring at a retailer
Customer support is good, but escalations within customer support are not so good.
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
RobertVergeer
Network Administrator at i-level automatisering
I sometimes communicate with LogicMonitor's technical support. For example, a few years ago, we wanted to monitor a...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Anonymous User
Network Adminitrator at a retailer
Customer support is very good, providing instant help and assistance for any user problems and guidance for...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Anonymous User
Sr. Compliance Analyst at a computer software company
LogicMonitor customer support is good. I advise getting a demo and working with the customer support because I think...
Read full review of LogicMonitor »
Anonymous User
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »

Review 1 of 30

Technical Support

No Data Available

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