Compare Arista vs LogicMonitor

Arista

Based on 96 reviews.

LogicMonitor

Based on 26 reviews.

Overview

Arista Networks is a computer networking company headquartered in Santa Clara, California, USA. The company designs and sells multilayer network switches to deliver software-defined networking solutions for large datacenter, cloud computing, high-performance computing and high-frequency trading environments. Arista's products include an array of 10s switch. Arista's own Linux-based network operating system, EOS, runs on all Arista products.

Information Not Available

Sample Customers

Arista Data ANalyZer

IG Group, CBC Radio Canada, Fixed Mobiles Telecom, LivePerson, Samsung SDS

LogicMonitor

Kayak, Zendesk, Ted Baker, Trulia, Sophos, iVision, TekLinks, Siemens

Unomaly

ESL VasakronanTurtle Entertainment

Popular Solutions

Arista Networks Platform

10 reviews

Untangle NG Firewall

6 reviews

Mojo Networks

1 reviews

LogicMonitor

3 reviews

Top Industries

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

16%

Financial Services Firm

11%

Manufacturing Company

10%

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MatthewSmith3
Service Delivery Manager at CasCom
I use it at all of our client locations as a gateway security appliance. It's great and very secure. It has intrusion...
Read full review of Untangle NG Firewall »
MarekSzafrański
Senior Core Network Engineer at Eurofins
In general, the product works fine and is efficient. It was mainly used by someone else in my company, and I just...
Read full review of Arista Campus LAN Switches »
Nitesh Saxena
IT Manager at Avyaan Management
I use the solution in my company and I know that it is a software firewall and not a hardware firewall.
Read full review of Arista Edge Threat Management NG Firewall »
Moshiur Rahman Khan
CEO/Consultant at CIL
We are using Arista Networks Platform for operations like switching, routing, and monitoring in our network systems.
Read full review of Arista Networks Platform »
Nimit Puvar
AVP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
We are using the same products. We implement CloudVision, but have not implemented the security portion of that.
Read full review of CloudVision »

Review 1 of 5

Henry-Steinhauer
Systems Engineer at LifePoint Health
We are a network of hospitals using the solution to monitor our network devices and all of the interfaces connected...
Read full review of LogicMonitor »

Review 1 of 1

Customer Service

SureshSingh
Project Manager at a tech vendor
We've reached out to technical support in the past and have been satisfied with their level of service. They're very...
Read full review of Mojo Networks »
Nitesh Saxena
IT Manager at Avyaan Management
Our company does not require technical support.
Read full review of Arista Edge Threat Management NG Firewall »
Tareq Elqadah
Regional Sales Manager at Cyber Knight Technologies FZ LLC
Arista has excellent tech support distributed around the world.
Read full review of Arista Networks Platform »
Robert Wambani
CTO at JabJabGroup
The technical support is excellent.
Read full review of Mojo Networks »
Bona Chhith
Principal Network Architect at a consultancy
Their technical support is very good, and I rate them an eight out of ten.
Read full review of Arista Networks Platform »
MatthewSmith3
Service Delivery Manager at CasCom
I would rate customer service as seven to eight out of ten. They're pretty good and responsive, knowing their product...
Read full review of Untangle NG Firewall »
Josh Evans
CEO at DragonTech IT Services, Inc
I would really like phone support for emergencies. I'm not sure if there is one. I don't think I've ever had to...
Read full review of Untangle NG Firewall »
Momodou Jarju
Co-Founder & CTO at 2M Corp
It has good assistance, especially with license management, but not that technical.
Read full review of Application Control »
Milton Montoya
Mr at MMP Computer Services
Arista's tech support is impressive. They typically respond in less than two hours with effective solutions. The only...
Read full review of Arista Networks Platform »
Kristofer-Laxdal
Director of Information Security at a computer software company
One of the nice things about Awake is they are nimble. One of the requests that I put in October for feature...
Read full review of Arista NDR »
Anonymous User
Head of Information Security at a pharma/biotech company
Technical support has been good. The good news is that we haven't had to utilize their technical support too much,...
Read full review of Arista NDR »
Nimit Puvar
AVP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
I am not the right person to evaluate the tech support, but according to my team’s feedback, we receive extended...
Read full review of Arista Networks Platform »
Barry Arendt
Owner at ThinkEzIT
Their technical support is of top quality.
Read full review of Application Control »
Anonymous User
Operations Director at a tech services company
The technical support is very good.
Read full review of Arista Campus LAN Switches »
Balakrishna Medikonda
Director at eSupport Solutions
We have not had a problem for the past couple of years so we have not been in contact with technical support.
Read full review of Untangle NG Firewall »
RajeevArora
Managing Director at Orsusindia pvt ltd
We never had many issues, and whenever we had issues, their support was good enough to give us good feedback. They...
Read full review of Untangle NG Firewall »
Anonymous User
Owner (Senior Systems Engineer) at 3Kay Solutions
I initially had difficulty getting device license to appear in command center and had to log a support call. The...
Read full review of Untangle NG Firewall »
Nimit Puvar
AVP Enterprise Sales at Ashtech Infotech (India) Pvt.Ltd.
For Indian customers, the service is very good because they have their headquarters in Bangalore, and they provide...
Read full review of CloudVision »
Anonymous User
Director Of Technology
Their tech support is amazing. Not a chat. It's not that we put in a Help Desk ticket, it's more that we're on the...
Read full review of Mojo Networks »
John Chesson
Chief Security Officer
Usually, when I have an issue where I don't understand what I'm seeing, they're pretty responsive in trying to work...
Read full review of Arista NDR »
Anonymous User
Director of Projects and IT at a healthcare company
Awake was recently purchased by Arista, so they are part of the bigger company now. That may give them an opportunity...
Read full review of Arista NDR »
Anonymous User
Product Manager at a tech services company
Customer Service: Good Technical Support: Good
Read full review of Arista Campus LAN Switches »
AlanTran
Director of Technical Services at CTM
Their support is second to none. I love their support. They are very proactive, they always resolve issues, there's...
Read full review of Mojo Networks »
Didan Esa Fabel Aji Purbawasesa
System Engineer at VTI
Arista Networks Platform's technical support is very effective.
Read full review of Arista Networks Platform »
Barry Arendt
Owner at ThinkEzIT
The solution provides really good technical support.
Read full review of Untangle NG Firewall »
Mayuresh Bhagwat
Founder, Director at Tres Infosol Pvt. Ltd.
Technical support is lightning-fast. They are helpful and responsive. We are satisfied with the level of support on...
Read full review of Arista Campus LAN Switches »
Barry Arendt
Owner at ThinkEzIT
The technical support is wonderful. They are all US-based out of Colorado. When you need help, you are not talking to...
Read full review of Untangle NG Firewall »
FedericoVillanueva
Founding Partner - Technology Director at VSN LATAM
We contacted them for technical support only once, and the issue was resolved in less than two hours. Their support...
Read full review of Untangle NG Firewall »
Anonymous User
Systems Engineer at a tech services company
The support experience has been positive so far. Although we haven't directly engaged with the technical support...
Read full review of Arista NDR »
David Landers
Founder & Chief Architect at a tech services company
Technical support is great and responsive. I have had all our cases addressed very quickly. I think the support is...
Read full review of Mojo Networks »

Review 1 of 30

Henry-Steinhauer
Systems Engineer at LifePoint Health
I rate LogicMonitor support nine out of 10. They have a button on all of the webpages that says "Contact Support," so...
Read full review of LogicMonitor »
Henry-Steinhauer
Systems Engineer at LifePoint Health
Technical support for LogicMonitor was very helpful. On a scale of one to five, with one being the worst and five...
Read full review of LogicMonitor »
Emad Ul Haq
Network & Telco Lead at a energy/utilities company
The response time for support needs to be better. They're pretty fast in responding, but there are many areas they...
Read full review of LogicMonitor »
Vinil Vijayan
Senior Architect at a tech services company
Technical support is very good. They are knowledgeable and helpful.
Read full review of LogicMonitor »
Yashodhan Atre
Account Architect at Aussie Broadband
It's very good. They were there when we required some assistance from LogicMonitor. I personally dealt with those...
Read full review of LogicMonitor »
Manish Bansod
Assistant Manager at a construction company
The technical support is very good. But the only thing is that if you have some issues with the particular script...
Read full review of LogicMonitor »
VinilVijayan
Senior Architect at Marlabs Inc.
The customer support experience with LogicMonitor varied depending on the location. The support was good for US...
Read full review of LogicMonitor »
Paul Dinapoli
Sr. Systems Engineer, Infrastructure at NWEA
Their support is fantastic. The support is always super friendly and helpful. From the dashboard, you click support....
Read full review of LogicMonitor »
SrOpsEngineer
Senior Operations Engineer at a computer software company
We leverage their tech support quite a bit. They have a chat and a phone feature. For the most part, we leverage...
Read full review of LogicMonitor »
Anonymous User
Enterprise Account Executive at a computer software company
They offer various support levels to clients, allowing them to choose the level of service they prefer. Typically,...
Read full review of LogicMonitor »
Daniel Gavin
Network Architect at Envision IT
We have only had to engage with technical support on a handful of occasions over the last four years. Thankfully, the...
Read full review of LogicMonitor »
AdamGleeson
Pre-Sales Technical Consultant at a tech services company
I've never actually used their technical support, but I know that our guys have, and they've always been able to fix...
Read full review of LogicMonitor »
Douglas Hoover
IT Systems Engineer at a manufacturing company
I'd rate the technical support pretty highly. The few times that we have had to put in a ticket for support, they...
Read full review of LogicMonitor »
Arthur Tsakissiris
Director at TerreCom Pty Ltd
We've had excellent support, both tech support and account support.
Read full review of LogicMonitor »
Subbarao Punnamaraju
IT Operations Manager at a university
We have evolved and have kept on making changes, as per the requirement of the customers and one good thing about...
Read full review of LogicMonitor »
Anonymous User
Principal IT Consultant at a tech services company
I haven't used LogicMonitor's technical support. Every time that I need to validate or make some changes in a...
Read full review of LogicMonitor »
Philip Reeve
Technical Director - Cloud Services at HARBOR SOLUTIONS LIMITED
The technical support is brilliant. You get different types of tech support people at different companies, and...
Read full review of LogicMonitor »
reviewer22233380
Teamlead at a tech services company
They're really fast. I can chat with an engineer. It's not a bot; there is a real engineer. They help me with the...
Read full review of LogicMonitor »
Anonymous User
Systems Engineer at a tech vendor
The technical support has been pretty good. I haven't had to leverage it, but some of the people I work around have...
Read full review of LogicMonitor »
Anonymous User
Director at a tech services company
Technical support is good.
Read full review of LogicMonitor »
ManishArora
Vice President at Bypass Network Services
The support is very good. We are happy with the kind of attention that we get from our customer service manager (CSM).
Read full review of LogicMonitor »
William Guertin
Senior Systems Engineer at Accruent
Their technical support is very good. When we have an issue, they are usually knowledgeable enough to handle it. If...
Read full review of LogicMonitor »
Valentine Christofis
Technical Service Delivery Manager at Sparx Solutions
The tech support has been great. For any query that I have, I have been able to talk to a resource quite quickly. In...
Read full review of LogicMonitor »
Anonymous User
Head of IT Operations at a computer software company
The great thing about LogicMonitor is that you have the inbuilt chat within the platform. You're getting through to...
Read full review of LogicMonitor »
Jason Fant
Solutions Engineer at Black Box Network Services
Their support is fantastic. They're always there to answer your questions and they're very knowledgeable.
Read full review of LogicMonitor »

Review 1 of 25

Technical Support

No Data Available

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