Compare Arcserve vs Mimecast

Arcserve

Based on 52 reviews.

Mimecast

Based on 147 reviews.

Overview

Information Not Available

Mimecast is a software as a service company specialising in unified email management and Email filtering. Mimecast was founded in 2003 by Peter Bauer and Neil Murray. It is headquartered in London and maintains offices in Cape Town, Johannesburg, Melbourne, Austin, Dallas, Chicago, San Francisco and Boston. In January, 2010, the company raised $21 million in Series B financing from Index Ventures and Dawn Capital.

Sample Customers

Popular Solutions

Arcserve UDP

1 reviews

Arcserve OneXafe

2 reviews

Arcserve SaaS Backup

0 reviews

Mimecast Insider Risk Management and Data Protection

20 reviews

Mimecast Advanced Email Security

17 reviews

Top Industries

Construction Company

14%

Outsourcing Company

12%

Manufacturing Company

11%

Comms Service Provider

Outsourcing Company

14%

Financial Services Firm

10%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

External Ganesh
Security Engineer at Comcast
My main use case for Mimecast Insider Risk Management and Data Protection is using it as a main tool for insider risk...
Read full review of Mimecast Insider Risk Management and Data Protection »
Avinash Mishra
Manager - EUC at Finthrive
My main use case for Mimecast Advanced Email Security involves addressing the large influx of spam emails that users...
Read full review of Mimecast Advanced Email Security »

Review 1 of 2

Customer Service

Lucas Moura
Full Pre-Sales Analyst at a tech services company
Our support team handles initial issues and connects clients directly with Arcserve support. From what I've heard,...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Viral Shah
Information Technology System Administrator at Civil Aviation Club
I have not used technical support.
Read full review of Arcserve UDP »
TeresitaSabile
Head of Operation and IT at Elgrade Inc
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at Adirondack Technologies, Inc.
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
David_B
Manager, Network at WORKING MEN'S COLLEGE CORPORATION
The support is good. The support personnel may not solve all problems quickly, but they're good at getting back to us.
Read full review of Arcserve UDP »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
The technical support has been very good.
Read full review of StorageCraft ShadowXafe [EOL] »
Munir Thakor
Owner at Silicon Computech Pvt Ltd
The technical support takes time to respond. I believe it is because the team has less resources. However, the...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »

Review 1 of 30

TC2
Manager, Cruise Division at a leisure / travel company
Technical support is good. I haven't had any problems with technical support. Obviously, there is a paid add-on...
Read full review of Mimecast Advanced Email Security »
Edwin Chiwaula
Senior Service Desk Engineer at a comms service provider
I would rate customer support a seven out of ten because support is provided through a third party, and we are...
Read full review of Mimecast Insider Risk Management and Data Protection »
Joseph Makinta
Deputy Director, Ict Security at a government
The customer support is excellent.
Read full review of Mimecast Insider Risk Management and Data Protection »
Prajwal Chougale
SOC L2 Analyst at a tech services company
The customer support has been really great. I used to raise support cases with detailed descriptions and problem...
Read full review of Mimecast Advanced Email Security »
Rodrigo Perez
System Administrator at Abu Dhabi University
The solution's technical support team is very good and very responsive.
Read full review of Mimecast Advanced Email Security »
Uimsingh Uimsingh
Exchange Domain Support at a manufacturing company
Mimecast Insider Risk Management and Data Protection's customer support was good overall, but sometimes we did not...
Read full review of Mimecast Insider Risk Management and Data Protection »
Todd Blake
Senior IT Specialist at a healthcare company
Initially, the support was okay. It's gotten worse as time has gone on.
Read full review of Mimecast Advanced Email Security »
Todd Blake
Senior IT Specialist at a healthcare company
Once the implementation was complete, technical support began to peter off and was lacking.
Read full review of Mimecast Advanced Email Security »
Ashish Dubey
Lead Security Analyst at SecurityHQ
I rate the customer service and support team a ten out of ten. We have only had to contact them once, and they were...
Read full review of Mimecast Advanced Email Security »
Bukhosi Ndlovu
Cyber Security Engineer at a computer software company
Customer support for Mimecast Insider Risk Management and Data Protection is top-tier. I have never had any problems...
Read full review of Mimecast Insider Risk Management and Data Protection »
Gautham-Vakapalli
Cybersecurity Account Manager at a tech services company
My company has technical capabilities with pre-sales staff who handle technical support. I do not rely heavily on...
Read full review of Mimecast Advanced Email Security »
Anonymous User
Student Technology Integration
10/10
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
BIM Manager at a construction company
Customer Service: The purchasing process was very pleasant. All of my questions were answered. There were no...
Read full review of Mimecast Insider Risk Management and Data Protection »
Test Logix
Email Security Engineer at Logic Infosecurity
I would rate my experience with technical support of Mimecast Email Security between seven and eight out of ten for...
Read full review of Mimecast Advanced Email Security »
Anonymous User
End User Technology Manager at a healthcare company
Customer Service: Top notch! Whenever we had questions or needed a bit of guidance, they were spot on with their...
Read full review of Mimecast Insider Risk Management and Data Protection »
Michael Madayag
IT System Administrator
Customer Service: Excellent. Technical Support: Excellent.
Read full review of Mimecast Insider Risk Management and Data Protection »
Deron Turner
Data Center Technician
Customer Service: 9 out of 10. Excellent. Technical Support: excellent
Read full review of Mimecast Insider Risk Management and Data Protection »
Harshitraj Das
technical specialist at a tech vendor
Customer support for Mimecast Insider Risk Management and Data Protection is quite good; they resolve issues...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
IT Manager
I've never had a problem getting a hold of somebody within a few minutes if I had a question.
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Head Of Finance And Administration at a financial services firm
We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have...
Read full review of Mimecast Advanced Email Security »
Anonymous User
Venture Center Senior Associate
Customer Service: Great, I had one support instance that I needed help with, and they got back right away. Technical...
Read full review of Mimecast Insider Risk Management and Data Protection »
Sumit Mhaskar
Regional Manager at a tech services company
We have not contacted technical support. We haven't required any.
Read full review of Mimecast Advanced Email Security »
Daniel Ehrke
Information Security Sepcialist at Transnet
Good 10/10
Read full review of Mimecast Advanced Email Security »
Anonymous User
Senior Manager, Enterprise Systems Management at a consultancy
Customer Service: Very high. The customer support folks we worked with were outstanding! Technical Support: Superb!...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Systems Admin. at a energy/utilities company
Customer Service: Customer service is awesome, They are on top of all questions and are US based. Technical Support:...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Senior System Administrator at a university
Customer Service: Excellent customer service and quick response times. Technical Support: Very good, very knowledgeable.
Read full review of Mimecast Insider Risk Management and Data Protection »
Paul Cottey
Chief Information Officer at a financial services firm
Customer Service: The level of customer service is very high. There is an on-line community if I need technical help,...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Customer Support Analyst II
Customer Service: Very well. They are quick to respond to inquiries. Technical Support: Very well. Responses to...
Read full review of Mimecast Insider Risk Management and Data Protection »
Anonymous User
Senior Security Engineer - Systems Management at a financial services firm
Customer Service: I won't even bother rating them because they are in in a class of their own. Truly a wonderful...
Read full review of Mimecast Insider Risk Management and Data Protection »
MeetPatel
Network Security Engineer at a tech services company
Customer support for Mimecast Insider Risk Management and Data Protection is excellent. I rarely face issues, usually...
Read full review of Mimecast Insider Risk Management and Data Protection »

Review 1 of 30

Technical Support

No Data Available

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