Compare Arcserve vs Axcient

Arcserve

Based on 52 reviews.

Axcient

Based on 1 review.

Sample Customers

Arcserve Cloud Direct

Lion

Axcient x360Recover

Ford Bacon & Davis, Torrance Casting, Northeast Valley Health Corporation, Bartlett Cocke General Contractors, Bruno Gerbino and Soriano, IronEdge Group, The Pennington School, NSK, Datasafe, InPursuit Solutions, Borough of West Chester

Axcient x360Cloud

Microsoft365, Anchor

Popular Solutions

1 reviews

2 reviews

1 reviews

0 reviews

Top Industries

Construction Company

15%

Outsourcing Company

13%

Manufacturing Company

Comms Service Provider

Construction Company

18%

Manufacturing Company

15%

Comms Service Provider

11%

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Anonymous User
Director of Field Strategy at a tech services company
Typically, most of our customers that have been using this solution have been using it when they need to have some...
Read full review of Axcient x360Recover »

Review 1 of 1

Customer Service

Robert-Nilsson
Business Development Manager at Gignos
The technical support of the product wasn't good because they blocked our customers' time. I rate the technical...
Read full review of Arcserve UDP »
Amila Abeysinghe
Information Technology Specialist at ARC ONE (PVT) LTD
Contacting Arcserve's technical support depends on a user's situation. Two years ago, I saw that when Arcserve's...
Read full review of Arcserve UDP »
Presalesman67
Presales & Projects Manager at a tech services company
Technical support for this solution is very good.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at Futuresoft Solutions Pvt. Ltd.
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at Canlas Law Group, APLC
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at SPEData
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
SANJAY HASIJA
Founder at FIELDFEET CONSULTING
Customers have given a good rating for support. We have not had any problems so far.
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at Aerorsys Infotech Pvt. Ltd.
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
I don't communicate with support directly. It is handled by my colleague.
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at SPEData
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
MukundKambli
Lead Solutions Architect at Team Computers
The technical support is excellent.
Read full review of Arcserve UDP »
Manuel Alves
owner at Extrabite - Sistemas Informáticos, Lda
We have not had issues that we needed to contact support.
Read full review of Arcserve UDP »
Hoang Long Nguyen
IT Infrastructure And Architect Specialist at Cmit
Customer service is very simple and maintains well with us, but they are very slow when resolving critical problems.
Read full review of Arcserve SaaS Backup »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
LeanderVan Gorsel
Owner and ICT professional at InventX BV
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
SantoshJumani
Presales Consultant at IAA
I would rate technical support at nine on a scale from one to ten. They have provided me with workarounds and...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at Dat Hung Co Ltd
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Anonymous User
Founder/CEO at a tech services company
The technical support was horrible. That's why we switched. We've been drifting away from StorageCraft for a long...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
Darshil Sanghvi
Consultant at a media company
The customer support has been responsive to the issues we were facing, such as bandwidth usage. They have been very...
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Helio Perlman
President at NaRede365
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »

Review 1 of 30

Anonymous User
Director of Field Strategy at a tech services company
They're actually really good and they're very responsive. In most cases, you open up a ticket, and within a day, they...
Read full review of Axcient x360Recover »

Review 1 of 1

Technical Support

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