Compare Arcserve vs Axcient

Arcserve

Based on 52 reviews.

Axcient

Based on 1 review.

Sample Customers

Arcserve Cloud Direct

Lion

Axcient x360Recover

Ford Bacon & Davis, Torrance Casting, Northeast Valley Health Corporation, Bartlett Cocke General Contractors, Bruno Gerbino and Soriano, IronEdge Group, The Pennington School, NSK, Datasafe, InPursuit Solutions, Borough of West Chester

Axcient x360Cloud

Microsoft365, Anchor

Popular Solutions

9 reviews

2 reviews

2 reviews

0 reviews

Top Industries

Computer Software Company

15%

Manufacturing Company

10%

Government

Comms Service Provider

Manufacturing Company

15%

Computer Software Company

11%

Construction Company

11%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Sergio Itikawa
Software Solutions Architect at a computer software company
The main use case for this product is that I use a backup repository for persistent data. I use it exclusively for...
Read full review of Arcserve OneXafe »
Sergio Itikawa
Software Solutions Architect at a computer software company
The main use case for this product is to backup repositories and persistent data. I use it for the finance industry...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at a tech services company
I have been using Arcserve Backup for around 10 years.
Read full review of Arcserve Backup »
Hoang Long Nguyen
IT Infrastructure and Architect Specialist at a transportation company
We use it for many different purposes, including SQL, files, and other applications. We are considering a solution to...
Read full review of Arcserve SaaS Backup »
YAYAT HIDAYAT
Technical Project Manager at a tech services company
We use StorageCraft ShadowXafe as a data protection solution.
Read full review of StorageCraft ShadowXafe [EOL] »

Review 1 of 5

Anonymous User
Director of Field Strategy at a tech services company
Typically, most of our customers that have been using this solution have been using it when they need to have some...
Read full review of Axcient x360Recover »

Review 1 of 1

Customer Service

Sergio Itikawa
Software Solutions Architect at a computer software company
I would say they have good people, but the staff in Brazil is very reduced, so we need to talk with foreigners; it...
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at a tech services company
We are satisfied with the solution’s technical support.
Read full review of Arcserve UDP »
Paulo Castro Canlas
System Administrator | Helpdesk Support | Storage and Backup Engineer at a legal firm
The technical support team needs to be faster in their responses. I have raised tickets four to five times about the...
Read full review of Arcserve UDP »
Sergio Itikawa
Software Solutions Architect at a computer software company
I can say that Arcserve support is good, but the staff in Brazil is very reduced, so we need to talk with foreigners....
Read full review of Arcserve OneXafe »
Robert Scheidegger
Owner at a tech company
I have had very little contact with technical support. I tend to work through things myself. When I have had contact...
Read full review of Arcserve UDP »
Rajnish Saxena
Executive Director at a tech services company
Technical support for the solution is slow, but our company can handle it. Users need technical support when some...
Read full review of Arcserve UDP »
TeresitaSabile
Head of Operation and IT at a tech services company
Customer service and support were commendable. We had regular meetings with the provider to discuss performance and...
Read full review of Arcserve UDP »
Jhonata Lessa
Senior Infrastructure Analyst at a non-tech company
Arcserve UDP's support is good and attends cases within two hours. They are the best.
Read full review of Arcserve UDP »
Robert Scheidegger
Owner at a tech company
I've never used the technical support services of the product. I can't say how helpful or responsive they would be....
Read full review of Arcserve UDP »
Viral Shah
Information Technology System Administrator at a aerospace/defense firm
I have not used technical support.
Read full review of Arcserve UDP »
MohammadFahim
IT Specialist at a tech services company
I would rate the technical support of Arcserve Backup as a seven on a scale from one to ten.
Read full review of Arcserve Backup »
Anonymous User
Senior IT Consultant at a tech services company
They're decent.
Read full review of Arcserve UDP »
Anonymous User
Senior System Engineer at a wholesaler/distributor
The best.
Read full review of Arcserve UDP »
Anonymous User
IT Specialist at a tech services company
Bad. They delay completing the analysis of a problem and absence of contouring solution for unresolved problems.
Read full review of Arcserve UDP »
Anonymous User
Systems and Infrastructure Administrator at a retailer
There is a problem now with the support. Formerly, they had a head office in the country we were working in Turkey....
Read full review of Arcserve UDP »
Sidinei Araujo
Network Administrator at a tech services company
The technical support services are good. The team helped me understand the configuration process.
Read full review of Arcserve SaaS Backup »
Tsfaniya Chariker
Systems Administrator at a construction company
We use technical support by a local provider that is very good.
Read full review of Arcserve UDP »
PaulGeorge
Senior Analyst Programmer at a financial services firm
The support is not really so good. Sometimes we have had to find solutions on our own.
Read full review of Arcserve UDP »
Helio Perlman
President at a recreational facilities/services company
Technical support is very fast for the most part.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've worked with customer support and they're quite good.
Read full review of Arcserve UDP »
Tsfaniya Chariker
Systems Administrator at a construction company
I've never had to call technical support, so I can't speak to the service level.
Read full review of Arcserve UDP »
Anonymous User
Cyber Security Architect and Founder at a non-tech company
Eight out of 10, due to the local support offered by local distributors.
Read full review of Arcserve UDP »
Anonymous User
Software Engineer at a tech vendor
Technical support is great.
Read full review of Arcserve UDP »
Anonymous User
Systems Manager at a tech services company
I have not dealt with them, but I know that the person handling the backups has not been super happy with the...
Read full review of Arcserve UDP »
LeanderVan Gorsel
Owner and ICT professional at a tech services company
Their technical support is excellent. They always understand what the problem is.
Read full review of Arcserve UDP »
Anonymous User
Junior Service Desk Operator at a cloud solution provider
Support has been okay.
Read full review of Arcserve Cloud Direct »
Anonymous User
System Engineer at a comms service provider
We received support from the vendor who was technically assisting us, and it was okay, but we could not implement the...
Read full review of Arcserve UDP »
Gustavo Lopes
IT Specialist at a healthcare company
Low. They are available in a few languages and the ones supporting me had a low level of knowledge.
Read full review of Arcserve UDP »
Anonymous User
Executive Engineer at a manufacturing company
Usually, there's no need to log a support ticket. However, in cases where we must log a ticket, the support provided...
Read full review of Arcserve UDP »
Song Thiam Chiok
Director at a consultancy
The technical support is great. When there is an issue, we open a ticket, and the technical support from Singapore or...
Read full review of Arcserve UDP »

Review 1 of 30

Anonymous User
Director of Field Strategy at a tech services company
They're actually really good and they're very responsive. In most cases, you open up a ticket, and within a day, they...
Read full review of Axcient x360Recover »

Review 1 of 1

Technical Support

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