Compare ARCON vs Splunk

ARCON

Based on 41 reviews.

Splunk

Based on 1068 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Splunk Enterprise Security

140 reviews

Splunk AppDynamics

38 reviews

Splunk Cloud Platform

49 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Outsourcing Company

Manufacturing Company

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Sathis-Kumar
Senior Manager at Bank of America
Splunk Enterprise Security is mainly used for enterprise defense like cybersecurity threat detection. We have SOAR...
Read full review of Splunk Enterprise Security »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I am Purnambica Kolavennu and I have been working for the past two to three years with the Agriculture Skills Council...
Read full review of Splunk Observability Cloud »
Purnambica Kolavennu
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
We are currently using Splunk AppDynamics for AI automation enhancement in the agriculture ecosystem. In our...
Read full review of Splunk AppDynamics »
Anonymous User
Partner Account Manager at a wholesaler/distributor
Splunk Cloud Platform is my main use case, which we sell to our channel partners within the channel community that...
Read full review of Splunk Cloud Platform »
Shiboo Suren
Manager cybersecurity at Hexion Inc.
I work with Splunk SOAR as well. We mostly use it for phishing-related use cases, brute force-related use cases, and...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Jay-Panchal
Information Security Analyst at a healthcare company
I rate Splunk support eight out of 10.
Read full review of Splunk SOAR »
Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I have not found any issues in the last four to five years. It's a very smooth and easy setup. I have never got any...
Read full review of Splunk AppDynamics »
Phanikumar Madiraju
Senior consultant specialist-ITID at a financial services firm
The solution's technical support is good. I rate the technical support a nine out of ten.
Read full review of Splunk AppDynamics »
Devin Zayas
SIEM engineer at Broadcom Inc.
Their support is great. I've never had any issues with them.
Read full review of Splunk Enterprise Security »
Pulkit Thakur
Data Engineering Sr Analyst at Accenture
I would rate the solution’s support around seven to eight.
Read full review of Splunk SOAR »
AnupChapalgaonkar
Cloud Solution Architect at Tech Mahindra Limited
Customer service and support are satisfactory. I would rate the support at eight, meaning there's some room for...
Read full review of Splunk User Behavior Analytics »
Aaron Hodge
Security delivery manager at a tech vendor
We have had good success with customer support. We haven't had any issues contacting them and getting problems resolved.
Read full review of Splunk Enterprise Security »
Salma Shahin
Senior Engineer at Sony India Software Centre
In my current company, I have seen the tickets getting resolved soon. In my previous company, which was a startup, a...
Read full review of Splunk Enterprise Security »
R Nandasana
Senior Information Technology Security Consultant at Mideast Data Systems
Technical support was very good and very helpful. Whenever we have a problem, we raise a case and the support team...
Read full review of Splunk SOAR »
PraveenSande
Senior Splunk Engineer (L3) at Wipro Limited
I contacted technical support for Splunk ITSI (IT Service Intelligence). I have worked on both areas, on-premises and...
Read full review of Splunk Enterprise Security »
Sreeni Mamidipaka
IT Security Mgr at a legal firm
I would evaluate customer service and technical support as very responsible. Anytime that we have issues or...
Read full review of Splunk Enterprise Security »
Dennis Mohn
Business Development Manager at Axians Germany
I evaluate customer service and technical support from Splunk as perfect. I'm very confident in what the partner SEs...
Read full review of Splunk Enterprise Security »
Shashank Gahoi.
Security Architect at a tech vendor
I have never contacted technical support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Manu Subbaiah
Director, Cyber Security Strategy, Implementations & Operations at a consultancy
To be very fair, I have not been directly exposed to Splunk's support team since I deal with our company's clients. I...
Read full review of Splunk Enterprise Security »
Rodney Riettie
Software Engineer at a healthcare company
It is great. We have not had any major issues with getting support from Splunk. With our monthly license, there are a...
Read full review of Splunk Observability Cloud »
Shrinkhala Singh
Senior Manager at Agriculture Skill Council of India
I would rate customer support for Splunk Observability Cloud a perfect ten out of ten. Their team is available...
Read full review of Splunk Observability Cloud »
Anonymous User
Systems Engineer
Customer Service: Their response times are really good and they're knowledge about the product.Technical Support:...
Read full review of Splunk AppDynamics »
Anonymous User
Chief Technology Officer at a computer software company
Techccial support is 10/10. See a case study from my previous company here:...
Read full review of Splunk AppDynamics »
Anonymous User
IT Consultant at a outsourcing company
With the streamlining, it's a lot easier for the end customers. They've noticed a quicker turnaround for low-level...
Read full review of Splunk Enterprise Security »
Anonymous User
Owner at a reseller
Over the past ten years that we have been selling Splunk products, they have been in constant contact for support. I...
Read full review of Splunk Cloud Platform »
Anonymous User
Business Intelligence Developer at Arizona State University
Support is quick and competent.
Read full review of Splunk Enterprise Security »
Anonymous User
IT Security Operations Manager at a retailer
The solution's technical support is not perfect. My company has dealt with situations where we had to wait for a...
Read full review of Splunk Incident Intelligence [EOL] »
Anonymous User
Automation Specialist, Analytics at a computer software company
I'd say I am happy with the technical support, not elated. They provide great support, but sometimes they don't have...
Read full review of Splunk Enterprise Security »
Anonymous User
Project architect at a computer software company
Technical support is great.
Read full review of Splunk AppDynamics »
Anonymous User
Application Development Mansger at Garmin
We have opened very, very few tickets; low numbers. We've been satisfied with technical support.
Read full review of Splunk AppDynamics »
Anjani Kumar
System Engineer at NetScout Systems
We used to support a few times and our experience was good. I would rate the support from Splunk a four out of five.
Read full review of Splunk Enterprise Security »
Alexandru Adamovici.
Head of Cloud at a consultancy
I got great support from them every time. I would rate them a ten out of ten.
Read full review of Splunk Cloud Platform »
Anonymous User
Engineering Manager at a manufacturing company
We do deal with technical support on an ongoing basis. They can definitely do better from a technical point of view....
Read full review of Splunk Enterprise Security »
Anonymous User
SOAR PS Consultant at a tech vendor
The technical support team prioritizes all the tickets based on their criticality. They genuinely provide end-to-end...
Read full review of Splunk SOAR »
Anonymous User
Works at a insurance company
I have contacted their technical support, and they are pretty good for the most part. There have been a few times...
Read full review of Splunk Enterprise Security »

Review 1 of 30

Technical Support

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