Compare ARCON vs Splunk

ARCON

Based on 41 reviews.

Splunk

Based on 842 reviews.

Sample Customers

Splunk User Behavior Analytics

8 Securities, AAA Western, AdvancedMD, Amaya, Cerner Corporation, CJ O Shopping, CloudShare, Crossroads Foundation, 7-Eleven Indonesia

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Splunk Enterprise Security

151 reviews

Splunk AppDynamics

40 reviews

Splunk Cloud Platform

49 reviews

Top Industries

Educational Organization

43%

Computer Software Company

13%

Financial Services Firm

Government

Computer Software Company

15%

Financial Services Firm

15%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I get information related to application transactions on a day-to-day basis and manage their capacity augmentation...
Read full review of Splunk AppDynamics »
Anonymous User
Splunk System Engineer at a non-tech company
The typical use case for Splunk Enterprise Security is to meet regulations and requirements for critical...
Read full review of Splunk Enterprise Security »
Abdelmonam LABBOUZ
Splunk Observability Expert
The solution involves observability in general, such as Application Performance Monitoring, and generally addresses...
Read full review of Splunk Observability Cloud »
EdwardShim
General Manager at MOCOMSYS
The use cases for Splunk Real User Monitoring (RUM) are almost the same as Dynatrace, for people who want to do...
Read full review of Splunk Real User Monitoring (RUM) »
Kishore Gorantla
Splunk/SOAR Engineer
My use case for the solution is basically focused on deploying and configuring data related to Splunk, upgrading the...
Read full review of Splunk SOAR »

Review 1 of 5

Customer Service

Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
I have not found any issues in the last four to five years. It's a very smooth and easy setup. I have never got any...
Read full review of Splunk AppDynamics »
Parthiban Santhanakrishnan
Director of Performance Testing at QualiTest Group
There is good support available when needed.
Read full review of Splunk AppDynamics »
Rahul -Jain
SDET ANALYST SENIOR at TSYS
We have to pay a yearly licensing fee for the solution. We can raise concerns or send mail regarding issues or...
Read full review of Splunk AppDynamics »
Rodney Riettie
Software Engineer at a healthcare company
It is great. We have not had any major issues with getting support from Splunk. With our monthly license, there are a...
Read full review of Splunk Observability Cloud »
Eko Kurniawan
IT Operations & Security at Veris
I rate Splunk support eight out of 10. Support was great, and they responded quickly.
Read full review of Splunk Enterprise Security »
Srinivas Prudhivi Reddy
Lead Consultant at Stickman cyber
Technical support is not up to the mark.
Read full review of Splunk Security Essentials »
Vikas Dusa
Cyber Security Trainer and Programmer at Freelancer
The technical support team is good.
Read full review of Splunk Enterprise Security »
Siddharth Rai
Cyber Security Specialist at a tech services company
The SLA for Splunk Cloud support is not satisfactory for a customer. The turnaround time is a bit low. That should be...
Read full review of Splunk Enterprise Security »
JOEL MUNDOH
Splunk Administrator / Architect at MetLife
We have contacted technical support for troubleshooting. No solution or machine is perfect. We had an issue where a...
Read full review of Splunk Enterprise Security »
Oscar Montufar
Operation Manager at Totalplay
We have had positive experiences using customer service and support.
Read full review of Splunk ITSI (IT Service Intelligence) »
Anonymous User
Security Architect at a computer software company
Technical support is good. We purchase premium support services.
Read full review of Splunk Enterprise Security »
Anonymous User
Data Scientists at a government
I have not contacted Splunk's technical support. We have contacted our account manager for issues, and she's been...
Read full review of Splunk Observability Cloud »
MatthewNG
Manager, Enterprise Service at Hang Seng Bank
I have not contacted technical support.
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a university
I've opened a few tickets for different issues with apps, and they have always been responded to fairly quickly. I'd...
Read full review of Splunk SOAR »
Anonymous User
Senior Analyst Production Application Support at a leisure / travel company
When I open a ticket, it is resolved quickly. They are very responsive; very fast to get back to us and very thorough...
Read full review of Splunk AppDynamics »
Anonymous User
Software Engineer at a insurance company
We have pretty good support. It is hard for me to rate them because I don't use their support much. We have a lot of...
Read full review of Splunk Cloud Platform »
Ali Tamimi
Managing Director at Hayyan Horizons
Technical support is average. It's not bad, but it's not excellent either.
Read full review of Splunk User Behavior Analytics »
Anonymous User
Sr. Director Software Development
We have used technical support a couple of times, but it's pretty much self-explanatory, how to actually use it....
Read full review of Splunk AppDynamics »
Anonymous User
Security Engineer at a tech services company
They're good. They're quite good at providing the service for technical engineers as well.
Read full review of Splunk Observability Cloud »
Anonymous User
Cybersecurity Specialist at a manufacturing company
The solution's technical support offered to users could be much more. At times, I get answers related to Splunk from...
Read full review of Splunk Enterprise Security »
SamarPo
Consultant at Sepas Holding | هلدینگ سپاس
I didn't have a good experience with AppDynamics' technical support. Its knowledge base is locked up and unavailable.
Read full review of Splunk AppDynamics »
Michael Kaericher
Senior Consultant at Securian Financial Group
Most of my interaction is with the user community, which is how Splunk wants it. When I need help, that community is...
Read full review of Splunk Enterprise Security »
Anonymous User
Tech Lead Security at a comms service provider
Their sales support and tech support are really bad. They take really long to respond.
Read full review of Splunk Enterprise Security »
Anonymous User
Information Architect at a financial services firm
We have the enterprise level of support. This is one area Splunk could improve upon, since we usually have to follow...
Read full review of Splunk Enterprise Security »
F. Seki
Consultant at a tech consulting company
I rate Splunk Japan's customer service as an eight. Although I generally provide support myself and do not often rely...
Read full review of Splunk Enterprise Platform »
Anonymous User
IT Engineer at a tech company
We use technical support quite a bit. We've got a team of engineers and there are at least five or six of them that...
Read full review of Splunk AppDynamics »
Stanley Kmiec
Principal, Cybersecty and Infra at PNM Resources Inc
We have had some confusion around some of our requests, but I understand. We have to work through and get proper...
Read full review of Splunk Cloud Platform »
Anonymous User
Information Security Manager at a financial services firm
I don't like their support.
Read full review of Splunk User Behavior Analytics »
Gatlin Gates
Security Engineer at By Light Professional IT Services
I have not had to interact with Splunk support. Most of the issues that I ran into can be solved by reaching out to a...
Read full review of Splunk Enterprise Security »
Anonymous User
Manager - Application Operations at a consumer goods company
Technical support is great. We’ve got great resources on that team, both on the delivery side, as well as on the...
Read full review of Splunk AppDynamics »

Review 1 of 30

Technical Support

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