Compare ARCON vs SAP

ARCON

Based on 41 reviews.

SAP

Based on 1577 reviews.

Sample Customers

SAP BusinessObjects GRC

INEOS Melamines GmbH, Banco Galicia

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

SAP S/4HANA

63 reviews

SAP BusinessObjects Business Intelligence Platform

13 reviews

SAP ERP

17 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Government

Manufacturing Company

13%

Computer Software Company

10%

Financial Services Firm

Retailer

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Kopparapu Venkatesh Prasad
Engineer at a tech vendor
SAP PowerDesigner is a tool that helps us create our database and monitor our data to reduce redundancy. I will...
Read full review of SAP PowerDesigner »
Deepak Madhavan
Delivery Head- IT Shared Services at a manufacturing company
I manage an SAP Central competence, and we are working on multiple S/4HANA implementations. Our Webex begins with...
Read full review of SAP S/4HANA »
Ramesh Pampana
Manager, SAP Practice at a computer software company
With SAP S/4HANA Cloud, we are doing migrations, spin-offs, starboards, and implementations. We are doing end-to-end...
Read full review of SAP S/4HANA Cloud »
Achmad Dimyati
IT Service Management Team Lead at a financial services firm
From my experience with SAP ERP, it is being used for many things. I started from a manufacturing company where it...
Read full review of SAP ERP »
PawanDihiye
Manager at Adidas
The use cases for SAP Signavio Process Intelligence vary depending on the industry, and recently, I have worked on a...
Read full review of SAP Signavio Process Intelligence »

Review 1 of 5

Customer Service

HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Vasu Narasimha
Founder & CEO at BluTech Talent Plus LLP
SAP engineering support is top notch. However, client support for maintenance is though the SAP partner ecosystem...
Read full review of SAP HCM »
Anshuman Bansal
Head - SAP & Digital Transformation at a financial services firm
The support is very good.
Read full review of SAP S/4HANA »
Prashan Thilakawardena
SAP MM Consultant at Applexus Technologies Inc.
The customer service and support are fast. SAP addressed my tickets quite quickly.
Read full review of SAP S/4HANA »
Harish Golla
SAP Consultant at Quadricit
I rate the support of SAP Business One a seven out of ten.
Read full review of SAP Business One »
R Parthipan
System Architect at marudham software solutions
When seeking assistance, we typically prefer to hold an annual company support conference. When requesting support,...
Read full review of SAP S/4HANA »
Kalam Basha Angadi
SAP Solution Architect at a tech services company
We have found that the support for this solution is a little inconsistent, particularly with the regular introduction...
Read full review of SAP HANA »
Ankit Bhagat
Management Consultant at PwC
The solution's support is good. However, they take time to understand the issue.
Read full review of SAP Commerce Cloud »
AhmedHaridy
Managing Director at Emkan
The solution's support is very good.
Read full review of SAP Single Sign-On »
ChristopherOrilogbon
Solution Consultant SAP MM/QM & HCM SuccessFactors at C2G
If we had any issues that we were unable to resolve, we can always receive support from SAP. We raise an incident...
Read full review of SAP SuccessFactors »
Sumeet Zalpuri
Data engineer at ASR Nederland N.V.
I have used the SAP BusinessObjects Business Intelligence Platform’s tech support, which has lately improved a lot.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Abhijit Misra
Director at a tech vendor
SAP has good support, and it rates eight out of ten.
Read full review of SAP Marketing Cloud »
Rahasia Rommel
Country Human Resource Manager at PT. Grobest Indomakmur
I rate the technical support a nine out of ten.
Read full review of SAP SuccessFactors »
Umair Hassan
Database Administrator at Systems Limited
We provided support to our clients and we did not resolve ourselves we did not go to the vendor for an answer we...
Read full review of SAP HANA »
Anonymous User
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company
Technical support is 10/10.
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Senior Manager at a computer software company
The technical support is okay but we sometimes struggle to get the responses in a timely manner. It's generally okay,...
Read full review of SAP Master Data Governance »
Anonymous User
Business System Analyst at a tech services company
Good support is available via consultants.
Read full review of SAP Data Services »
Anonymous User
Practice Head at ERP Logic
We have, on occasion, contacted SAP for some of the issues we've had and they then forward it to the technical...
Read full review of SAP Analytics Cloud »
Chaiwat Savatdichaipruk
Managing Director at a construction company
Technical support is very good.
Read full review of SAP Business One »
Anonymous User
Consultant at a tech services company
Customer Service: GoodTechnical Support: Good
Read full review of SAP BusinessObjects Business Intelligence Platform »
GB432
Manager of Architecture/Design at a government
In my experience, the level of technical support is not good. They are, however, able to resolve issues in a timely...
Read full review of SAP Crystal Reports »
A K 18
Director of Infrastructure at a university
Customer service is poor. SAP uses a ticket-based support system, which takes weeks to resolve basic licensing...
Read full review of SAP Cloud Platform »
Nam Doan
Java Software Engineer at a tech services company
Technical support is fast. Whenever we have a problem, I contact levels 1 or 2 and they are timely.
Read full review of SAP ERP »
Anonymous User
Senior Consultant at a computer software company
I would rate my experience with technical support a four out of five.
Read full review of SAP Cloud Platform »
Anonymous User
Deputy Manager
I have opened tickets with technical support. They've been good. Sometimes they take a while to respond.
Read full review of SAP BW4HANA »
Anonymous User
Business Objects Admin/Developer at a healthcare company
Customer Service: In a word, bad. Account reps constantly change and it’s impossible to find out who your current rep...
Read full review of SAP BusinessObjects Business Intelligence Platform »
Anonymous User
Lead Consultant at a computer software company
I do not have experience with SAP technical support.
Read full review of SAP S/4HANA »
Rahul Lamba
Senior Functional Consultant at Cognitus Consulting
We had a good experience with technical support. They know what they're doing and the response time was good.
Read full review of SAP S/4HANA »
Ankur-Ashok
Senior Manager - Retail Sales
Technical support is pretty strong. Even when there's an administrative issue, there is prompt involvement from SAP.
Read full review of SAP SuccessFactors Learning »
Rivka Alexander
Content Specialist at PeerSpot
I rate the technical support as ten out of ten because there is often a need for continuous technical support....
Read full review of SAP Cloud Platform »
Tim Schweikardt
System Analyst Lead at a pharma/biotech company
We've used technical support. SAP's ticket system takes some time before you really get a developer who can help you,...
Read full review of SAP Identity Management »

Review 1 of 30

Technical Support

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