Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1765 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

5 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

3 reviews

OpenText Enterprise Security Manager

5 reviews

Top Industries

Computer Software Company

Financial Services Firm

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Aphiwat Leetavorn.
CTO at Marco Technology
I rate the technical support a five out of ten.
Read full review of OpenText Application Quality Management »
Robertino Catalin Ionescu
Department Manager of Testing Automation Centre at a energy/utilities company
I have contacted the support a few times over the years of using the solution. The support could improve by having...
Read full review of OpenText Application Quality Management »
Aphiwat Leetavorn.
CTO at Marco Technology
We contacted support as per the SLA, and it is not quite good.
Read full review of OpenText Project and Portfolio Management »
Huong Vuong
Sap Fico Consultant at Avient Corporation
I have not contacted customer support yet.
Read full review of OpenText Application Quality Management »
Ludovik DOPIERALA
Manager, Service Line at ARTEMYS INVEST
We are satisfied. We had the answer, we have some contact, so the guys are nice. So, we are very satisfied with this.
Read full review of OpenText Migrate »
Wabotlhe Tau
Senior Manager Application Support at SASSA
We needed some assistance from technical support and the response was satisfactory.
Read full review of OpenText Process Automation »
Robbie Spencer
Manager at Syntergy
For support, when we open a ticket, we get assigned logs. We need to wait a week or two for a response.
Read full review of OpenText Content Management »
Mukesh Giri
Senior Solution Architect at Freeport LNG Development, L.P.
The maintenance support offered for the solution should be improved. I would rate the tech support a seven out of...
Read full review of OpenText Content Management »
Anonymous User
Research & Development Engineer at a insurance company
The support for UFT is not good. When we send email to forums or support, we may get a response, and maybe we won't....
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Project Manager at a financial services firm
I have no experience with technical support.
Read full review of OpenText Solutions Business Manager »
Anonymous User
Systems Engineer at a pharma/biotech company
Customer Service: I rate them 4/5. I cannot fault their customer service. Luckily, our customer service team is in...
Read full review of OpenText Data Protector »
Anonymous User
Business Analyst & Data Analyst at a financial services firm
Customer Service: 10/10. Technical Support: 10/10.
Read full review of Agile Manager [EOL] »
Anonymous User
Security DevOps Engineer at a legal firm
The technical support is adequate, but I did experience a frustrating issue once. They could benefit from a dedicated...
Read full review of OpenText Static Application Security Testing »
Anonymous User
System and Network Administrator at a financial services firm
Their Help Desk/Support is uneven. Sometimes, it takes a long time to talk to someone. Not all technicians know their...
Read full review of EVault [EOL] »
Anonymous User
Sr. Performance Engineer at a retailer
It's on and off at times, depends on what tech guy you are working with. Some of them I find very technical strong...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Tony Rigby
CTO for Microsoft & Infrastructure Platforms at Amey
We use technical support all the time. We have parent technical support people from HPE working on our account and...
Read full review of OpenText Cloud Service Automation »
Anonymous User
Sr. Manager Business Operations Protection at a consumer goods company
I have not worked with their technical support.
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Senior Presales Engineer at a tech company
It's been a long time since I needed to use tech support. Normally, as a consultant, I am the tech support, so I...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Consultant at a construction company
We have an external colleague, who is part of an activation company. He helps us use this solution. We are satisfied...
Read full review of OpenText Operations Orchestration »
Anonymous User
IT Operations Engineer at a tech services company
Customer Service: They provide excellent service every time I have a question. Technical Support: Excellent.
Read full review of OpenText Core Endpoint Protection »
Anonymous User
Performance lead at a healthcare company
I have used tech support. Not recently, not in the last 12 or 18 months, but yes, I've used tech support. They're...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Cyber Security Team Leader at a tech services company
Technical support for this solution has been very helpful.
Read full review of ArcSight Analytics »
Anonymous User
Junior Software Developer at Council For Scientific And Industrial Research (Csir) (ZA)
I would give the technical support team a 4 out of 10 rating. Micro Focus is neither user-friendly nor...
Read full review of OpenText Vibe »
Anonymous User
Managed Performance Test Consultant at a tech consulting company
The company I work for provides Performance Center support. Orasi has won several awards for their HP support. I use...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Senior Test Engineer at a tech services company
We did actually contact the technical support for an issue once. The support was actually quite good. But, honestly,...
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Subject Matter Expert at a insurance company
Technical support is not that great. We really need to push to get HPE support to provide a resolution for technical...
Read full review of OpenText Application Quality Management »
Anonymous User
Technical Learning And Development Director at a comms service provider
Technical support is good.
Read full review of Micro Focus OpenView [EOL] »
Ira Mayer
Senior SW Quality Manager at a tech services company
I don't work with the support of the Quality Center. I haven't had a lot of contact with Micro Focus to know what...
Read full review of OpenText Application Quality Management »
Anonymous User
Test Automation Specialist
Quite good, though sometimes it depends on who you’re dealing with. Sometimes you have bad luck and get a guy who...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Senior QA Manager at a retailer
So on technical support, now this is where it gets a little tricky because I purchased this through a reseller. So my...
Read full review of OpenText Service Virtualization »

Review 1 of 30

Technical Support

No Data Available

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