Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1770 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

3 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

7 reviews

OpenText Data Protector

2 reviews

OpenText Enterprise Security Manager

6 reviews

Top Industries

Construction Company

10%

Financial Services Firm

10%

Outsourcing Company

10%

Manufacturing Company

Financial Services Firm

13%

Construction Company

10%

Manufacturing Company

Outsourcing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Himanshu_Tyagi
Lead Cybersecurity at TBO
I have been working with AWS cloud for the past six to seven years, and in my current role, I am working on AWS...
Read full review of OpenText Core Application Security »
Alejandro Stromer
Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL
We are partners of OpenText Content Management in the area of content management and in another area of SAP...
Read full review of OpenText Content Management »
Jitendrak Naik
consultant at tcs
We primarily focus on integration of data from different source systems to warehouse loading. OpenText Analytics...
Read full review of OpenText Analytics Database (Vertica) »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »

Review 1 of 5

Customer Service

Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Ioannis Panagiotou
Commercial Director at LeanIT Limited
In the past, my company had contacted the solution's technical support, and we received a pretty good response. The...
Read full review of OpenText Service Management (SMAX) »
Nagendra Nekkala.
Senior Manager Ict & Innovations at Bangalore International Airport Limited
The solution’s technical support is slow.
Read full review of OpenText Security Log Analytics »
Kibeom Kim
General Manager at Inexion Co.
The solution's technical support was very helpful. I rate the technical support an eight out of ten.
Read full review of OpenText Dynamic Application Security Testing »
Victor Horescu
Owner at iQST
I've only used technical support for very serious/difficult problems, slower responses are normal in these situations.
Read full review of OpenText Software Delivery Management »
Anonymous User
IT manager at a pharma/biotech company
Customer Service: Top-of-the-line; the busy community as well. Technical Support: Top-of-the-line; the busy community...
Read full review of OpenText Core Endpoint Protection »
Karthik PS
Senior Manager Technical Operations at NeuStar
I have not used technical support but I have some good feedback.
Read full review of Fortify Application Defender »
Anonymous User
Network admin/security at a government
Customer Service: It’s as scalable as my pocket is – limited to my budget. Technical Support: As mentioned this needs...
Read full review of OpenText Data Protector »
Anonymous User
Test Engineer at a tech company
Really the weak link of this otherwise so good product. Technical support lacks efficiency and all they do is to move...
Read full review of OpenText Business Processing Testing »
Anonymous User
Database Admin at a tech services company
Customer Service: 8 Technical Support: 8/10
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
QA at a healthcare company
Customer Service: Good. Technical Support: Good.
Read full review of OpenText Application Quality Management »
Anonymous User
Head - Testing Centre of Excellence at NIIT Technologies Limited
The technical support is not as great as we expected them to be. The one or two times we have connected with them,...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
IT Manager of Operations at a healthcare company
A seven out of 10.
Read full review of OpenText Application Quality Management »
Anonymous User
PM at a energy/utilities company
Technical support could be much better and work much faster. Typically, is taking some time so solve tickets. If...
Read full review of OpenText Network Node Manager »
Anonymous User
Senior Manager - Projects at a energy/utilities company
I haven’t used technical support, but my team has. I don't know about their experience with them, but if they were...
Read full review of OpenText Application Quality Management »
Matthew Steeves
Enterprise Monitoring
Tech support, I’m going to say, is very good. It can be painful, but I don’t think that’s different from the normal...
Read full review of Micro Focus OpenView [EOL] »
Anonymous User
System Engineer at a tech services company
Technical support is 9/10. They provide great service.
Read full review of OpenText Service Virtualization »
Anonymous User
Build, Release and Deployment Integrator at a healthcare company
Customer Service: Excellent. Our original pre-sales technical contact is now in a different position within the sales...
Read full review of OpenText AccuRev »
Bill Lim
System Engineer at Tarch
I rate Micro Focus support six out of 10. In the past, I contacted Micro Focus support frequently, but most of my...
Read full review of OpenText Data Protector »
Anonymous User
QA Lead at a tech consulting company
It needs improvement.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Engineer at a tech services company
HPE provides excellent technical support. The process is lengthy and time- consuming, but the quality is excellent.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Systems Administrator Staff / E4J
Customer Service: Customer service is good, not great. Usually when we need some level of assistance, hold times are...
Read full review of OpenText Data Protector »
Anonymous User
Senior Information Security Analyst – GRC at a transportation company
We are not satisfied with the support.
Read full review of ArcSight Logger »
Anonymous User
Professional: Storage Administration at a tech services company
Customer Service: Customer service is great. Technical Support: Technical support is great.
Read full review of OpenText Data Protector »
Anonymous User
Performance Engineer
Most of my experience is in the early days of Mercury, they were brilliant. They were really good and helped resolve...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Senior Manager Assurance Quality, Tests, and Environnements at a financial services firm
It's good but we need to manage exactly what we need from them. Sometimes on the business side it's not clear enough....
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Poonam Jain
Head of Testing Services at a tech services company
We have a separate in-house team that deals with technical support.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
ICT Engineer at T-Systems
The quality of the support depends on the type of support. We have multiple kinds of support. Either our customers...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Manager of Operational Excellence at a energy/utilities company
We don’t have that many problems, but when we do have one, as long as we escalate effectively, it gets resolved in a...
Read full review of OpenText Service Manager [EOL] »
Anonymous User
Enterprise DevOps Leader, Program Manager at a media company
We hardly have incidents. There hasn't been much activity as compared to UFT. We will see how it goes in the future.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Chief Technology Officer at DoITWise
Technical support is definitely good. When I have contacted them, I had my cases solved on time.
Read full review of OpenText ZENworks Configuration Management »

Review 1 of 30

Technical Support

No Data Available

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