Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1740 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

11 reviews

OpenText Data Protector

6 reviews

OpenText Enterprise Security Manager

9 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Government

Manufacturing Company

Financial Services Firm

15%

Computer Software Company

11%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
ArnabPaul
Cyber Security Consultant at a tech vendor
I am currently working with several tools. For Fortify, I use SCA and WebInspect. Apart from that, I use Burp Suite...
Read full review of OpenText Dynamic Application Security Testing »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of OpenText Static Application Security Testing »

Review 1 of 5

Customer Service

AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Rick Cassel
Owner at R. A. Cassel & Associates
I haven't had to use their tech support in years. I wouldn't know how helpful or responsive they are.
Read full review of OpenText Core Endpoint Protection »
Volodymyr Bondarchuk
Senior System Engineer at Novell
Service support was very helpful in fixing problems with the solution.
Read full review of OpenText AI Operations Management »
George_Thomas
Unit Head, Enterprise Application at a financial services firm
OpenText provides very good support, which I would rate a nine out of ten.
Read full review of OpenText Process Automation »
Bala Raju
Application Development Team Lead at Accenture
There were a couple of issues that we resolved with the help of the support center. But, it is really difficult to...
Read full review of OpenText Content Management »
Mirit Goldring-Boymshtain
Delivery Manager at We R Tech
You can refer to the knowledge base of the use cases shared by the customers in the product's community.
Read full review of OpenText Network Node Manager »
Anonymous User
Performance Tester/QA at a tech services company
Customer Service: 7 out of 10Technical Support: 5 out of 10
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Framework Architect and Test Automation Specialist at a government
I didn't find them to be exceptionally good. They are very slow, and for every problem, they want you to raise a...
Read full review of OpenText Functional Testing for Developers »
Anonymous User
General Manager Strategic Programs at a tech services company
Technical support is good, I guess. We are not having trouble so far. But when we did want to get help or support, we...
Read full review of OpenText Network Node Manager »
Ivana Buljan
Product Development Manager at a comms service provider
I used tech support once. It took a while to solve the issue, but it was solved.
Read full review of OpenText Application Quality Management »
Anonymous User
Senior Automation Engineer
Technical support was not very good. We do reach out, but often they're unable to help. Customer support was similar.
Read full review of OpenText Functional Testing for Developers »
Anonymous User
Delivery Consultant - Security Solutions
Eight out of 10.
Read full review of OpenText Enterprise Security Manager »
Yasir Amin
Sr. Solution Architect, Project Manager at a financial services firm
I rate Micro Focus support as six out of 10. There has been some turnover in their support team. They are still...
Read full review of OpenText Real User Monitoring »
Anonymous User
QA Tester at a comms service provider
Customer Service: It's 5/10 as our own resources were more useful at solving issues. Technical Support: It's 5/10 -...
Read full review of OpenText Application Quality Management »
Anonymous User
Corporate IT Manager at a media company
HP moved the support and, with it, any faith of any resolution to most tickets. It takes days to get something solved...
Read full review of OpenText Data Protector »
Anonymous User
Senior Director Infrasructure Services at a tech services company
I haven't had to use it very often but when I have it's adequate.
Read full review of OpenText Service Manager [EOL] »
Srinivasa Chamarty
Project Manager at a tech services company
A nine out of 10.
Read full review of OpenText Application Quality Management »
Anonymous User
Technical Sales at a tech services company
Technical support is something we're not so happy with.
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Anonymous User
Ops Risk Lead at a tech services company
I would rate tech support at six out of 10.
Read full review of OpenText Dynamic Application Security Testing »
SylvainMaertchik
Education Director at ID Integrated Data SA
We do not have too many technical problems, and we are satisfied with the support.
Read full review of OpenText Access Manager with Managed Services »
Anonymous User
Systems Monitoring Engineer at America First Credit Union
Excellent. We have an HPE partner for our support. If it's something that they can't answer they ask HPE for the...
Read full review of Micro Focus Service Anywhere [EOL] »
Anonymous User
Director at a healthcare company
The solution's technical support is okay and not outstanding.
Read full review of OpenText Core Application Security »
Anonymous User
Test Automation Specialist
Technical support is quite good, but sometimes it depends on who you’re dealing with. Sometimes you have bad luck and...
Read full review of OpenText Application Quality Management »
Anonymous User
Managing Director Benelux at a tech services company
A seven out of 10.
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Director of Performance Testing at a healthcare company
Getting support sometimes is a struggle, and it takes a long time to get cases resolved. The support could be improved.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Head Of Information Security at a tech services company
Technical support is not good because they respond slowly and the documentation is not clear. You cannot directly...
Read full review of Fortify Software Security Center »
Sl832Arc321
Solution Architect / Manager Software Engineer at a financial services firm
Technical support is average.
Read full review of OpenText Documentum Content Management »
Mirza Hussain
Engineer at Agilent Technologies, Inc.
I would rate technical support for OpenText Functional Testing around seven to eight on a scale from one to ten.
Read full review of OpenText Functional Testing »
Anonymous User
DXC Technology at a manufacturing company
The technical support depends on the kind of support you're purchasing from Micro Focus, whether standard or premium....
Read full review of OpenText Network Operations Management »
Anonymous User
Business Development Specialist at a computer software company
We handle first level support for our customers, the vendor will handle anything harder. Their support gas been great...
Read full review of Fortify Application Defender »
Anonymous User
Software Engineer at a comms service provider
Customer Service: It's good, 8/10. Technical Support: It's good, 8/10.
Read full review of OpenText Application Quality Management »

Review 1 of 30

Technical Support

No Data Available

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