Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1727 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

12 reviews

OpenText Data Protector

7 reviews

OpenText Enterprise Security Manager

9 reviews

Top Industries

Computer Software Company

18%

Educational Organization

16%

Financial Services Firm

Government

Financial Services Firm

17%

Computer Software Company

12%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
Jyoti Ranjan Behera
Performance Test Analyst at Sensata Technologies
In my daily use case for OpenText LoadRunner Cloud, I am using the LRE version R2 2023, utilizing four load...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of OpenText Static Application Security Testing »

Review 1 of 5

Customer Service

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

VARUNKUMAR
Mgr Value Chain Integration/EDI at a non-tech company
Technical support isn't the greatest. The transparency is less than you sometimes need. They do not understand what...
Read full review of OpenText Trading Grid »
Islam Bayraktar
Co-Founder and Director of Services at Continuous Software at a tech services company
There are two types of customer support that can be availed directly or indirectly for OpenText Project and Portfolio...
Read full review of OpenText Project and Portfolio Management »
Victor Horescu
Owner at iQST
Technical support is good. On a scale of one to ten, I would give them eight. For simple questions, they are quite...
Read full review of OpenText AccuRev »
GeorgNauerz
Managing Partner at Georg Nauerz Consulting
The solution's technical support team is responsible and helpful, but in our company, we don't require much help in...
Read full review of OpenText Software Delivery Management »
Jesper Halden
Product and System manager at Tietoevry
We are happy with them. We have weekly meetings with the PAM.
Read full review of OpenText Software Delivery Management »
Anonymous User
Cyber Security Team Leader at a tech services company
Technical support for this solution has been very helpful.
Read full review of ArcSight Analytics »
Anonymous User
SOC Engineer at a transportation company
Technical support is average.
Read full review of ArcSight Analytics »
Sam Gabriel
Technical Architect at Thermal Vision
When it comes to technical support, their responses can be slow, taking up to a month for issue resolution. I would...
Read full review of OpenText Documentum Content Management »
Anonymous User
Test Automation Specialist
Technical support is quite good, but sometimes it depends on who you’re dealing with. Sometimes you have bad luck and...
Read full review of OpenText Application Quality Management »
Anonymous User
Ops Risk Lead at a tech services company
I would rate tech support at six out of 10.
Read full review of OpenText Dynamic Application Security Testing »
Anonymous User
Consultant I at a tech services company
I personally have never had to deal with customer service or technical support. We have an administrator assigned to...
Read full review of OpenText Functional Testing »
Anonymous User
Principal Technical Support Engineer at a computer software company
Our technical team mostly deals with support. I don’t deal with them directly. As for the contract and as for the...
Read full review of OpenText 360 for SharePoint »
Alexandr Logach
Independant IT Consultant
Customer Service: Customer service is quite good. Technical Support: Technical support is excellent.
Read full review of OpenText Solution Business Manager »
KimberlyGoodman
Consultant at a tech services company
Technical support so far has been great. I've found that we can tell them about an issue, and they're usually back to...
Read full review of OpenText Application Quality Management »
Anonymous User
network engineer at a manufacturing company
Their support is not as good as it used to be. I would rate them a four out of five.
Read full review of OpenText GroupWise »
Anonymous User
Security Information Manager at a tech services company
Their customer support is very good. I sometimes need it, and I get the answer quickly. They are very helpful.
Read full review of OpenText Core Application Security »
Anonymous User
Information Technology Infrastructure Specialist at a financial services firm
My experience with support has been wonderful. With any technical issue you can get 24/7 Microsoft support, because...
Read full review of OpenText 360 for SharePoint »
Mike Smithson
ALM platform architect at a transportation company
I've worked with the SaaS team and Micro Focus R&D on many aspects for initial setup, bridges, and complex...
Read full review of OpenText Software Delivery Management »
Mathieu TESSON
Responsable supervision at a tech services company
We've been in contact with technical support, and we find it to be unreliable. They always ask the same questions and...
Read full review of OpenText AI Operations Management »
Anonymous User
QA Manager at a tech services company
We are not actually concerned with the technical support of the LoadRunner. We get support for the LoadRunner through...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Senior Manager Assurance Quality, Tests, and Environnements at a financial services firm
It's good but we need to manage exactly what we need from them. Sometimes on the business side it's not clear enough....
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Mamta Jha
Co-Founder at TechScalable
Till now, we have not raised any tickets. If we are stuck with something, we just google and find out. We use their...
Read full review of OpenText Core Application Security »
Anonymous User
BI and Reporting Platform Teams and Tech leader at a computer software company
8/10
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
BI Architect / Software Engineer at a tech services company
We've never had to contact them.
Read full review of OpenText Analytics Database (Vertica) »
Anonymous User
Experienced Executive Assistant at a transportation company
Support is decent. We worked with a consultant who was helpful and knowledgable.
Read full review of OpenText Vibe »
Anonymous User
Performance Test Line manager at a tech vendor
For the Micro Focus LoadRunner Professional is not possible for them to provide us with a resolution because there is...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Consultant at a tech vendor
They used to have good technical support. However, the company got acquired, and the support only got worse. I've...
Read full review of ArcSight Analytics »
Anonymous User
Sr. Manager - IT Systems at a transportation company
The level of support is lacking. They need to step up the level of service they offer. We aren't 100% satisfied. They...
Read full review of OpenText Data Protector »
Anonymous User
QA Manager at a financial services firm
Customer Service: The Customer Service is good, the sales guys are not overly aggressive to sell, as the product does...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Build, Release and Deployment Integrator at a healthcare company
Customer Service: Excellent. Our original pre-sales technical contact is now in a different position within the sales...
Read full review of OpenText AccuRev »

Review 1 of 30

Technical Support

No Data Available

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