Compare ARCON vs OpenText

ARCON

Based on 41 reviews.

OpenText

Based on 1727 reviews.

Overview

Information Not Available

US$ $1,624. million OpenText software applications manage content or unstructured data for most types of governance, efficiency and monetization requirements in large companies, government agencies and professional service firms. OpenText solutions are aimed at addressing information management requirements, including the management of large volumes of content, compliance with regulatory requirements, and mobile and online experience management.

Sample Customers

ARCON Privileged Access Management

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

ARCON Privileged Access Management SaaS

RAK Bank, AXIS Bank, Reliance Capital, Kotak Life Insurance, MTS

OpenText Behavioral Signals

Accuvant, Splunk Inc., NuTech, Box, rSolutions, Voodoo Technology Limited

OpenText Core Endpoint Protection

Mytech Partners

Carbonite Endpoint

Population Council, Diamond Foods

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

OpenText Application Quality Management

12 reviews

OpenText Data Protector

7 reviews

OpenText Enterprise Security Manager

9 reviews

Top Industries

Educational Organization

25%

Computer Software Company

16%

Financial Services Firm

Government

Financial Services Firm

16%

Computer Software Company

12%

Manufacturing Company

11%

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Gyanesh Rahatekar
Back office at Reliance Industries Ltd
We are using OpenText SiteScope for custom monitoring related to end-user requirements, such as keyword monitoring on...
Read full review of OpenText SiteScope »
Jyoti Ranjan Behera
Performance Test Analyst at Sensata Technologies
In my daily use case for OpenText LoadRunner Cloud, I am using the LRE version R2 2023, utilizing four load...
Read full review of OpenText Core Performance Engineering (LoadRunner Cloud) »
Sasikumar Balachandran
Senior BI Lead at Cognizant
I have 5 years of experience in the Microsoft ecosystem, which includes IBM Cognos and ClickView dashboards. In my...
Read full review of OpenText 360 for SharePoint »
Mohammed Shoaib Abdulla
Sr. Cybersecurity Consultant IT/OT at EJADA
We do work for multiple SIEM solutions such as Splunk, QRadar, LogRhythm. My team and I mostly work on ArcSight...
Read full review of ArcSight Logger »
Dristi Kurre
Lead Information Security Analyst at a financial services firm
Our main use cases for Fortify Static Code Analyzer typically involve trying to figure out the critical...
Read full review of OpenText Static Application Security Testing »

Review 1 of 5

Customer Service

ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
S Azeem
Senior Technology Manager at a outsourcing company
Technical support is good. I rate the technical support an eight out of ten.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Consultant at a financial services firm
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7....
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Paresh-Makwana
Director at a tech services company
Technical support is nice, it's done from India 24/7 so it's not an issue. We have level three of support one we have...
Read full review of ARCON Secure Compliance Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Manager
The support is prompt and readily available.
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Farhad Hussain
Senior Consultant (e-Governance) Leveraging ICT for Growth, Employment and Governance at Bangladesh Computer Council
Good.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anonymous User
Head of Information Security & Risk Assurance at a financial services firm
There are no issues in terms of support for this product. Whenever we have had an issue, we raise a tech support...
Read full review of ARCON Privileged Access Management »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Anonymous User
Manager (Systems) at a financial services firm
I would rate it eight out of 10, mainly when we ask about regular technical issues. We do a certain hardening of...
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Omkar Sawant
Sr. Manager at a manufacturing company
LoadRunner Professional's technical support is really good - they respond promptly and give super support. They also...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
AbhishekMishra
Technical Lead Project Individual Contributor at DXC
ArcSight's technical support hasn't been as good as it was in the past. I don't find it to be very good. My queries...
Read full review of OpenText Enterprise Security Manager »
Anonymous User
Manager at a consultancy
More people seem to know how to use Performance Center, so we don't need as much help with it, but it is a more...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Project Manager at a tech services company
Customer Service: Commercially speaking, the customer service was a total nightmare at the very beginning. I hope...
Read full review of Agile Manager [EOL] »
Rakesh Kanojia
Senior Technical Pre-Sales Consultant / Project Manager (BSM) at a computer software company
The customer service response is good.
Read full review of OpenText AI Operations Management »
Anonymous User
Project Analyst at a financial services firm
Their support is good, but sometimes, they take a bit longer. For high severity incidents, they should properly...
Read full review of OpenText Core Application Security »
Anonymous User
QA Lead at a tech services company
Support is nice, quick, and responsive.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Change Manager at a tech services company
Customer Service: AverageTechnical Support: Average
Read full review of OpenText Documentum Content Management »
Anonymous User
IaaS Manager
I'm not involved in the technical support that much.
Read full review of OpenText AI Operations Management »
Rune Midtvedt
Senior Consultant at a computer software company
It is not usually me who calls tech support but I got the impression that the team is quite pleased with it. Usually,...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
Infrastructure Team Lead at a tech services company
I would say on a scale of one to five, it's three and a half. I think the product was premature. The time to...
Read full review of AppPulse Suite [EOL] »
Anonymous User
Information Security Lead Consultant & Application Security Specialist at a energy/utilities company
Customer Service: Customer service is excellent. Technical Support: The technical support is very good.
Read full review of OpenText Core Application Security »
Anonymous User
QA Manager at a individual & family service
Our experience with the HPE support was not great. We have not used Micro Focus yet. Based on that, we switch to a...
Read full review of OpenText Application Quality Management »
Yasir Amin
Sr. Solution Architect, Project Manager at a financial services firm
I rate Micro Focus support as six out of 10. There has been some turnover in their support team. They are still...
Read full review of OpenText Real User Monitoring »
Anonymous User
QA Manager at a financial services firm
Customer Service: The Customer Service is good, the sales guys are not overly aggressive to sell, as the product does...
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Manager application development at a healthcare company
I'm not thrilled. I feel like I get the runaround and I have to explain the issue five different times. First to the...
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Senior Manager at a computer software company
Technical support is fine.
Read full review of OpenText Professional Performance Engineering (LoadRunner Professional) »
Anonymous User
Managing Director Benelux at a tech services company
A seven out of 10.
Read full review of OpenText Project and Portfolio Management »
Anonymous User
Director of Information Technology at a tech consulting company
Technical support isn't top-notch, but it's not bad. It's just average. They take a while to resolve issues.
Read full review of OpenText Core Application Security »
Anonymous User
Application Specialist at a government
Support has improved over the years, and the online forum and support content resolves most of the issues I cannot...
Read full review of OpenText Content Manager »
RajaRao
Associate at Tech Mahindra Limited
In OpenText, I have worked with various types of clients. Some clients have platinum customer status, and some have...
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Varun Srinivasa Murthy
IT Solutions Analyst at a manufacturing company
Technical Support is great and always responsive to solve the issues.
Read full review of OpenText Application Quality Management »
Anonymous User
Technical Specialist in Laboratory at a consultancy
We have our own people and if they can't help us, we are automatically connected to the technical team from Vibe. But...
Read full review of OpenText Vibe »
Anonymous User
IT Security Operations Manager at a recruiting/HR firm
I'd rate technical support a 7/10.
Read full review of ArcSight Logger »
Anonymous User
Software QA Lead at a healthcare company
Our biggest issue was in the switch over from HP Inc. to HPE. I think we had some trouble getting in touch with...
Read full review of OpenText Functional Testing for Developers »
Kishore Kandula
Practice Head - Automation at a computer software company
OpenText technical support is prompt. They will try to get you a proper solution to your inquiry.
Read full review of OpenText Functional Testing »
Anonymous User
Test Engineer at a transportation company
I haven’t needed to use technical support.
Read full review of OpenText Enterprise Performance Engineering (LoadRunner Enterprise) »
Anonymous User
IT Quality Assurance Analyst at a energy/utilities company
HPE’s technical support services are fair but leave a lot to be desired. An alternative to the direct HPE offering...
Read full review of OpenText Application Quality Management »
Anonymous User
Sr. QA Engineer at a retailer
Customer Service: 6/10 Technical Support: 8/10
Read full review of OpenText Functional Testing »
Anonymous User
Infrastructure Architect at a comms service provider
The technical support was pretty good from HPE; better than usual. They're not bad. It was more on the development...
Read full review of OpenText Data Protector »

Review 1 of 30

Technical Support

No Data Available

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