Compare ARCON vs BMC

ARCON

Based on 41 reviews.

BMC

Based on 239 reviews.

Overview

Information Not Available

BMC Software, Inc. is an American company specializing in business service management software. Headquartered in Houston, Texas, BMC develops, markets and sells software used for multiple functions, including IT service management, data center automation, performance management, virtualization lifecycle management and cloud computing management. The name "BMC" is taken from the surnames of its three founders Scott Boulette, John Moores, and Dan Cloer.

Sample Customers

Popular Solutions

ARCON Privileged Access Management

10 reviews

ARCON Secure Compliance Management

0 reviews

ARCON Privileged Access Management SaaS

0 reviews

Control-M

29 reviews

BMC Remedy [EOL]

23 reviews

BMC Control-M Managed File Transfer

6 reviews

Top Industries

Computer Software Company

18%

Financial Services Firm

Government

Manufacturing Company

Financial Services Firm

24%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We use this solution for password encryption and remote access. We are customers of ARCON.
Read full review of ARCON Secure Compliance Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
We use the solution to manage identities that include human identities, machine identities, digital identities, and...
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company

Read full review of ARCON User Behaviour Analytics »

Review 1 of 3

Mark_Francome
Senior System Specialist at a financial services firm
Over the years, I have worked with various firms to install and configure this system. The primary use case is...
Read full review of Control-M »
Brian Westerman
Director of R&D at Syzygy Inc.
We use the solution clone test files.
Read full review of BMC AMI DevX »
Anonymous User
Solutions Consultant at a consultancy
Mostly, customers need to perform file transfers, which is a main use case for many customers. Many customers I...
Read full review of BMC Control-M Managed File Transfer »
Abdullah_Smadi
Business Unit Manager at Magnoos Information Systems
My primary use case for Remedyforce is for clients who do not have a requirement on the CMDB (Configuration...
Read full review of BMC Remedyforce [EOL] »
Anonymous User
IT Analyst at a tech vendor
We primarily use the solution to deal with problems in the production environment.
Read full review of BMC AMI Strobe »

Review 1 of 5

Customer Service

Md. Shahriar Hussain
Information Security Analyst at Banglalink
The support is very bad. This is an area that needs improvement.
Read full review of ARCON Privileged Access Management »
SarojMohapatra
Zonal Credit Head at ICICIBANK Ltd
We have our own internal support.
Read full review of ARCON Secure Compliance Management »
HailuDinku
Senior Network System Engineer at a tech services company
Currently, I'm in constant communication with them. They are professional, helpful, and highly experienced.
Read full review of ARCON Privileged Access Management »
PRAVINKHISMATRAO
Assistant Vice President at Metropolitan Stock Exchange of India Ltd.
The technical support is excellent. I would rate it ten out of ten.
Read full review of ARCON Privileged Access Management »
Harsh Soni
Cyber Security Engineer at Rah Infotech Pvt Ltd
Customer service is available 24 hours a day, 7 days a week.
Read full review of ARCON Privileged Access Management »
ArjitYadav
SME for Cybersecurity at Locuz Enterprise Solutions Ltd
It's not very satisfactory. We've found it difficult to get timely responses and resolutions. We don't always get...
Read full review of ARCON Privileged Access Management »
Ashok Kumar Biswas
System Engineer (Cybersecurity) at Omgea Exim Ltd
We directly contact and raise the ticket to the support team.
Read full review of ARCON Privileged Access Management »
Kunal Patil
Assistant Manager at Axis Bank
I did use technical support but I was disappointed.
Read full review of ARCON Privileged Access Management »
AMISHHASAN
Head - IT Infrastructure at Honda Cars India
We use third-party support.
Read full review of ARCON Privileged Access Management »
Deepagowri Murali
Cyberark and Unix Administrator at Wipro Limited
When I have a script-related issue, I get delayed responses from technical support.
Read full review of ARCON Privileged Access Management »
SANJAI GBOSCO
Enterprise Technology Head at MANTRA TECHNOLOGIES
The support for ARCON ARSIM is very good.
Read full review of ARCON Secure Compliance Management »
Anonymous User
IAM Senior Specialist at a computer software company
The solution's technical support team was good.
Read full review of ARCON Privileged Access Management »
Bert-Noah
Head Of Business Development at Empower IT Solutions
There were issues in routing the call to the support but it is resolved now.
Read full review of ARCON Privileged Access Management SaaS »
Paresh Makwana
Director at a tech services company
I work with their support team, and the support is very good. It is remote support 24/7, so it's like a three-level...
Read full review of ARCON User Behaviour Analytics »
Anumod Kaimal
Senior Officer- Information Security at a insurance company
Tech support is quite good. They have been right there to help me out. Their support details are good.
Read full review of ARCON Privileged Access Management »
Sanjeet Kumar Bhuyan
Security Consultant and Cybersecurity Support at a tech services company
Five out of five. No doubt they are good.
Read full review of ARCON Privileged Access Management »
Anonymous User
Head IT-Security at a financial services firm
We had a little different model altogether. We had their resource on site for our support. We used to talk to the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Project Manager at a healthcare company
We contacted technical support once or twice in the implementation stage because there was an issue with the database...
Read full review of ARCON Privileged Access Management »
Anonymous User
Chief Manager at a financial services firm
Technical support is good, whenever we have issues they will resolve the issue, so the support is good.
Read full review of ARCON Privileged Access Management »
Daleep Singhal
System and DBA at a energy/utilities company
The technical support for ARCON Privileged Access Management is also rated nine out of ten.
Read full review of ARCON Privileged Access Management »
Praveen Yadav
Information Security Professional at a energy/utilities company
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Read full review of ARCON Privileged Access Management »
Anonymous User
Systems Engineer at a tech services company
They need to improve on technical support, because ARCON has become a critical application. They should provide...
Read full review of ARCON Privileged Access Management »
Anonymous User
Data Entry Specialist at a financial services firm
We've made contact with the technical support team on multiple occasions. We even reached out about increasing the...
Read full review of ARCON Privileged Access Management »
Anonymous User
Windows System Engineer
Good. They are fine. They respond quickly whenever I put a ticket. Almost all the tickets I've created, I've gotten a...
Read full review of ARCON Privileged Access Management »
Rajesh Gurikar
Manager, RPA at a financial services firm
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get...
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Infrastructure Management at a financial services firm
We've had problems along the way but they were not major. The product support team has been very good. There was an...
Read full review of ARCON Privileged Access Management »
Anonymous User
Analyst at a manufacturing company
As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk...
Read full review of ARCON Privileged Access Management »
Anonymous User
Portfolio Manager at a tech services company
I would rate tech support about five or six out of 10.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT and Infosec Professional
We have not had any issue with support. Support personnel are available whenever support is required.
Read full review of ARCON Privileged Access Management »
Anonymous User
IT Security Mananger
Tech support is very good.
Read full review of ARCON Privileged Access Management »

Review 1 of 30

Raouf Magdy
Fintech Analytics Lead at a tech vendor
I would rate the technical support for Control-M a nine.
Read full review of Control-M »
Ujjwal Sachdeva
Data scientist at Advarisk
I never had direct communication with technical support because solutions are available on the web. We didn't have a...
Read full review of Control-M »
Balabrahmam Chakka
Integration Administrator at Sainsbury's Supermarkets Ltd
We are getting good help from them. When I use Support Central, I can also see tickets that have been created by my...
Read full review of Control-M »
Vivek Katakam
Data Solution engineering specialist at Telstra
The technical support from Control-M is good; I normally never ask the Control-M team for help as it hasn't gotten...
Read full review of Control-M »
Aishwarya Deshpande
BMC Consultant at Vyom Labs
The communication from the support is very helpful. I rate the support from BMC Control-M Managed File Transfer a...
Read full review of BMC Control-M Managed File Transfer »
ArbenKlaiqi
Business analyst at a financial services firm
Since the organization I worked for had a very good cooperation with BMC and we had a premium support, I found their...
Read full review of BMC Remedy [EOL] »
Amos Babatunde Jayesimi
Officer IT data processing at Stanbic Bank Ghana, Ltd.
We had no reason to contact technical support since it was easy for us to manage any issues related to the solution.
Read full review of BMC Remedy [EOL] »
TeamLdr34546
Team Lead at a transportation company
Comtrol-M technical support is done through a local agent. We are in Israel, so the agent in Israel is the one giving...
Read full review of Control-M »
Anonymous User
Head of IT Procurement at a renewables & environment company
Technical support is excellent. We called them two times in a year and there was a reply within 30 minutes, so that's...
Read full review of Control-M »
Anonymous User
Computer Production Support Tech at a government
The response time could be faster when you need a person to answer your questions. There are situations where...
Read full review of Control-M »
David Temperley
Consultant at Temperley Research Ltd
Technical support has been very good. We are satisfied with the level of support.
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Manager at a manufacturing company
We've been in touch with technical support and the team is awesome. They are very good to work with. We've been quite...
Read full review of BMC Remedyforce [EOL] »
FrankHuang1
Manager at Galaxy Software Services
I would rate the technical support a 10.
Read full review of Control-M »
Anonymous User
Mainframe Architect at a financial services firm
We haven't had to call support for this solution more than once. We do have lots of experience with Compuware....
Read full review of BMC AMI DevX »
Anonymous User
Software Engineer at a computer software company
I've been working in the production environment for more than 11 years, but we created a high priority ticket for BMC...
Read full review of BMC Control-M Managed File Transfer »
Anonymous User
Senior Technical Consultant at a tech services company
The technical support is good. I've used them many times for technical issues. So far, their support has been good...
Read full review of Control-M »
Anonymous User
Works at a comms service provider
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Control-M »
Sid Roy
Vice President - Operations & Client Support at Scicom Infrastructure Services
Customer Service: Currently, the service levels offered by BMC for this solution are very poor. Prior to 2012, the...
Read full review of BMC TrueSight App Visibility Manager [EOL] »
Steve Duco
IT Operations Specialist at a retailer
I've never used Control-M before, prior to being here and all I had to use were the help guides from the web, as well...
Read full review of Control-M »
Anonymous User
Assistant Director at a financial services firm
I find technical support to be knowledgeable and willing to provide assistance for any and all queries.
Read full review of Control-M »
Anonymous User
IT Operations Specialist
We only use our partner's support.
Read full review of Control-M »
Anonymous User
Technical Support at a tech vendor
Customer Service: I would give customer service a rating of 8/10. Technical Support: I would give technical support a...
Read full review of Control-M »
Clarence Snayers
Country Manager at Hatfield Christian Church
When incidents are escalated, they resolve them efficiently. For critical-level incidents, engineers come back and...
Read full review of BMC Remedy [EOL] »
Anonymous User
Operations Specialist at a hospitality company
Customer Service: Customer support is good. The support site, searching, and accessing knowledge modules, and...
Read full review of Control-M »
Anonymous User
Integration Consultant at a tech services company
Technical support is the best among the biggest software delivery houses.
Read full review of Control-M »
Anonymous User
Business Service Management Architect at a tech consulting company
Customer Service: Customer service is the best. Technical Support: Technical support is the best.
Read full review of Control-M »
Anonymous User
Technical Lead at a tech services company
Technical support is very good.
Read full review of Control-M »
Anonymous User
Control-M Analyst at a retailer
The technical support is great. On their website, they have a knowledge base, where a lot of times, I find the answer...
Read full review of Control-M »
Anonymous User
Sr Operations Analyst at a insurance company
Technical support is very good. They're very helpful. The only downside is getting their attention and fixing a...
Read full review of Control-M »
Anonymous User
Master Scheduler at a tech company
The level of support from BMC has been very good.
Read full review of Control-M »

Review 1 of 30

Technical Support

No Data Available

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