Compare Appian vs Nintex

Appian

Based on 63 reviews.

Nintex

Based on 77 reviews.

Latest Research

Buyer's Guide

Appian vs. Nintex Process Platform

April 2025

Nintex Process Platform vs. Appian

Updated: April 2025

Buyer's Guide

Appian vs. Nintex Process Platform

April 2025

Appian vs. Nintex Process Platform

Updated: April 2025

Overview

Appian Technology, Inc,, formerly ZyMOS Corporation, was a semiconductor manufacturing company located in Sunnyvale, California. It mainly designed and produced VGA integrated circuits. ZyMOS was founded in 1978 and changed its name to Appian Technology Inc. on November 1, 1990. On 1987 ZyMOS introduced a POACH 82x3x multifunction peripheral series, a virtually first chipset for cloning IBM AT. Intel soon licensed this chipset to support Intel 80286 sales.

Information Not Available

Sample Customers

Appian

Hansard Global plc, Punch Taverns, Pirelli, Crawford & Company, EDP Renewables, Queensland Government Department of State Development, Infrastructure and Planning (, Bank of Tennessee

Appian RPA

empark, talan, liverpool, ayesa, aeromexico, teknei

Nintex Process Platform

SEA Corp, Omnicom Group, Verizon, STIHL

Nintex RPA

Amazon, Audi, Chevron, Toyota, Uber, Walmart

Popular Solutions

Appian

10 reviews

Appian RPA

1 reviews

Nintex Process Platform

11 reviews

Nintex RPA

8 reviews

Nintex eSign

1 reviews

Top Industries

Educational Organization

27%

Financial Services Firm

16%

Computer Software Company

10%

Government

Computer Software Company

19%

Financial Services Firm

16%

Government

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

MikahSellers
Partner at a non-tech company
We were automating customer experience workflows for the contact center, including systems like CRM, service desk...
Read full review of Appian RPA »
Raed Mustafa
Technology Leader of Appian at a retailer
I mostly use Appian for internal applications in the firm.
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Review 1 of 2

Damilola Adeleye
Business Automation Developer at Polaris Bank Nigeria Plc
We primarily use K2 in conjunction with Kaltura within Teams. We use Kaltura for expenses, email cases, cash...
Read full review of Nintex Process Platform »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
So as a medical facility, we offer services such as dental, optometry, and behavioral health. To make the...
Read full review of Nintex eSign »
Adam Staude
Manager, Application Support at a retailer
We use it to automate a lot of data entry or do manipulation in regards to our ERP system. We are still pretty new...
Read full review of Nintex RPA »

Review 1 of 3

Customer Service

Somnath-Ghosh
Solution Architect and LowCode Practice Lead at a tech services company
Technical support is very good. As a partner, we receive very good support from Appian.
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Devashish Mishra
Client Partner at Peristent Systems
We provide support to some of our customers. However, some of my customers have not had satisfactory support. We have...
Read full review of Appian »
Mason Turvey
Robotic Process Automation Engineer at a logistics company
I did not go through tech support too often, but when we reached out to more of a technical account managing team,...
Read full review of Appian »
SajeevNair
Chief technology officer at Conneqt Digital
Appian's technical support could improve, especially their response turnaround.
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Srimanta Pandit
Senior Consultant at Protiviti consulting
The technical support is not excellent, but it is good.
Read full review of Appian »
RAVIRANJAN
Project Manager at Telus Digital
Technical support is helpful. Their SLA is very good. IIf your system, your cloud, is down, which normally does not...
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Blagoj Trajkovski
Enterprise Integration Business Manager at IWConnect
We can resolve many issues with the help of their community and documentation or in-house trial and error.
Read full review of Appian »
MikahSellers
Partner at a non-tech company
The customer service was easy to work with and they were pretty prompt. Most clients had top tier service agreements,...
Read full review of Appian RPA »
VijayS1
Head of digital transformation at Maantic
Technical support with Appian is good, however there is room for improvement.
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Vladimir Vasilev
Digital Lead at Baker Tilly
Techncial su[port is excelelnt. It's one of the best companies offering support right now.
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Anonymous User
CTO Digital Division at a computer software company
Technical support is great. Every service request is answered within the hour. It's very, very exceptional.
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Anonymous User
Enterprise Architect at a computer software company
Appian has good support.
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Anonymous User
Head of Publishing Solutions at a media company
According to my understanding, the technical support team is quite impressive. It's fine; there's no need to improve...
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Gregg Lipson
Senior Business Analyst at a university
Poor. Very helpful at times and willing to go above and beyond, but very expensive, so overall poor.
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David Dommisse
Application Architect at a financial services firm
Pi and P2 issues get responses within a couple of minutes. Support is very responsive.
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Anonymous User
Head of Digital Solutions, Head of Appian Department, Digital Transformation Director at a tech services company
The technical support for Appian was just expanded to support multiple regions.
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Raed Mustafa
Technology Leader of Appian at a retailer
The technical support is generally good. Though I have had some issues in the past, overall, I consider it effective.
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Bikash Gupta
Associate Consultant at a financial services firm
Appian has a community where I can put my questions. I haven't had a chance to contact the support team directly.
Read full review of Appian »
Anonymous User
BPM Developer at a wholesaler/distributor
We've had good support from the Appian team. They have a good support model and are easy to reach.
Read full review of Appian »
Anonymous User
Manager Software Projects at a computer software company
Currently, we don't have much of a need for technical support. I personally have never been in touch with them. I...
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Anonymous User
Project Manager and Technical Leader at Exus
Technical support is considered good, and various levels of support can be selected.
Read full review of Appian »
Randy Dillon
Digital Transformation Architect/Consultant at a tech services company
Technical support is usually pretty good for the easier problems. Really complex issues tend to take too long to...
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Paul Parisi
Enterprise Architect at Mobiliser
Customer Service: Average, although a small responsive team Appian has been fast growing stretching their ability to...
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Vanessa-Blazquez
Advanced App Engineering Sr Manager at a tech services company
I have had no concerns with customer service.
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Anonymous User
Practice Leader - Digital Process Automation at a computer software company
I would rate the technical support of Appian about a seven out of ten because there is definitely room for...
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Anonymous User
 IT senior consultant
Their technical support is good. There is a community which will, for the most part, answer problems. But if you have...
Read full review of Appian »
Tarek Hasan
CIO at a consultancy
I don't have any experience with it personally, but our team that practices on Appian uses the technical support very...
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Anonymous User
Regional Sales Director at a tech services company
I have not had any reason to call tech support, but my peers that I've talked with, who have interfaced with tech...
Read full review of Appian »
Abubakar AL Seed
IT Senior General Manager at Abdul Latif Jameel
I'd say that the technical support is good.
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Anonymous User
Team Lead
Excellent.
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Review 1 of 30

Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The technical support provided by Nintex is very helpful, which I rate as nine out of ten.
Read full review of Nintex Process Platform »
Haris Qureshi
Enterprise Architect at Mercurial Minds
The technical support is good if you need to build something. The community is very active and helpful.
Read full review of Nintex Process Platform »
KrishnaMurthy3
Practice Director - Microsoft & Opensource at GyanSys Inc.
We contacted the technical support team a couple of times last year. I rate the technical support a ten out of ten.
Read full review of Nintex Process Platform »
JonathanNg
Global Automation Lead - Customer Operations at a energy/utilities company
The customer service and support are quite good. I'm quite happy with it. We are happy with the support we get.
Read full review of Nintex RPA »
Fitry Ericha
Presales Solutions Consultant at Mitra Sistematika Global
The support from Nintex is very good. I would rate it as nine out of ten.
Read full review of Nintex RPA »
Bavaji PShaik
Intelligent Automation Program Manager at a manufacturing company
The support provided by Kryon, along with the learning academy and online forums, has been quite responsive.
Read full review of Nintex RPA »
KariemShawky
Director of IT Operation at Credit Guarantee Company
The customer support team could offer faster assistance. It would help if they had a local team in Egypt to assist.
Read full review of Nintex Process Platform »
Vitor Medeiros
National Sales Director at a tech vendor
The quality needs improvement.
Read full review of Nintex Process Platform »
Satya Singh
Human Resource Executive at MetLife
The customer service and support are very knowledgeable. We haven't had many issues, and the ones we have had have...
Read full review of Nintex Process Platform »
Rajesh Hegde
Vice President International Business at conneqt
We've received good support from Kryon.
Read full review of Nintex RPA »
Todd Blake
Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC
I rate the technical support an eight out of ten. Nintex AssureSign's technical support is good but slow.
Read full review of Nintex eSign »
Steven Berg
SharePoint Administrator at LTCG
I've dealt with technical support in the past. They could be better. They aren't as responsive or knowledgeable as...
Read full review of Nintex Process Platform »
Reviewer46830
Senior Systems Analyst RPA at a hospitality company
Overall, the customer support is fairly good. There have been some times where we have had to go through explaining...
Read full review of Nintex RPA »
JoelStrassburg
Director of Process Engineering at a healthcare company
Tech support is great. They've been really good and very responsive. We submit our tickets via our portal. We feel...
Read full review of Nintex RPA »
Justin Kruse
Operations Consultant at LTCG
Kryon's technical support is very good. They made some core changes that have improved the solution over the last two...
Read full review of Nintex RPA »
Anonymous User
Manager at a energy/utilities company
I am satisfied with the customer service and support.
Read full review of Nintex Process Platform »
GururajSubbarao
Director - Market Leader at a tech services company
Technical support is there in some of the regions. In APAC it is good. One or two years back, it was not there....
Read full review of Nintex RPA »
Anonymous User
RPA Developer at a outsourcing company
The customer service is pretty good. The only problem is availability. Because of our high transaction volume, we...
Read full review of Nintex RPA »
TARIQ ISLAM
Principal Consultant at pure method
Their support is excellent.
Read full review of Nintex Process Platform »
Saiyed Shahab Ahmed
Chief Digitalization Executive at a energy/utilities company
The technical support is good.
Read full review of Nintex Process Platform »
Obaida Aqel
Senior Sharepoint Developer at Zak Solutions for Computer Systems
Technical support is great to work with.
Read full review of Nintex Process Platform »
Shadab Beg
System Development Analyst at Saudi Electricity Company
Initially, when we bought the licenses, we communicated often with them. After the expiry of one year of the support...
Read full review of Nintex Process Platform »
Anonymous User
BI and Data Warehouse Developer at a financial services firm
Technical support is very good. They answer fast and they know what they're doing. We have had a very good experience...
Read full review of Nintex RPA »
Yaniv Straus
Delivery Manager at Delek
I'm working with the technical support on a few issues. For the issue with the certificate, I sent them a case and...
Read full review of Nintex RPA »
Ram Chenna
Enterprise Architect at a consultancy
Good customer support in terms of help desk, and support for fixing product issues.
Read full review of Nintex Process Platform »
Moreshwar Marne
Technical Architect at a manufacturing company
I would rate their technical support a four out of ten. We never get the right solutions. Most of the time we get...
Read full review of Nintex Process Platform »
Einat Tal
OCIO at mimun yashir ltd
We, ourselves have not used Kryon's customer support. Maybe our third-party uses it on behalf of us. I don't know.
Read full review of Nintex RPA »
Anonymous User
Senior Solutions Consultant at a tech services company
Nintex technical support is not great. On a scale of one to 10 they are a three. They are slow to respond, and you...
Read full review of Nintex Process Platform »
Prekshi Arya
Senior Consultant Specialist at HSBC India
I never contacted Nintex Workflow's support team.
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Anonymous User
Technology Unit Manager at a tech services company
We've dealt with customer service in the past and they were satisfactory. They are very good and very easy to work...
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Review 1 of 30

Technical Support

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