Compare Amazon Web Services (AWS) vs Rubrik

Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.

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Sample Customers

AWS Elastic Disaster Recovery

Agio, Cloud Nation, Limelight Networks

AWS Backup

TransferWise

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

22 reviews

27 reviews

24 reviews

25 reviews

6 reviews

Top Industries

Financial Services Firm

15%

Computer Software Company

14%

Educational Organization

Manufacturing Company

Computer Software Company

12%

Financial Services Firm

11%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Kevin-Davis
Global CTO AWS Business Group at Eviden
For the most part, I use it when I'm doing large-scale migrations where the customer has multiple terabytes of data...
Read full review of AWS Snowball »
Charles Powell
Advisory Board Member at AllmaGen, Inc.
We have a fairly extensive use case library that includes everything from document and report generation on the...
Read full review of Amazon Bedrock »
Nivas Srinivasan
Principal Consultant at a retailer
I am using this solution for ETL programming, which involves extraction, transformation, and loading. We have a data...
Read full review of AWS Glue »
Uma Tulasi
DevOps Engineer at Huntington Bank
I have worked with AWS CodeCommit at both Huntington and Walgreens, where I managed their cloud infrastructures using...
Read full review of AWS CodeCommit »
Avinash Gawali
Delivery Head Data Engineering at BAGIC
We are using AWS Database Migration Service for our data migration from our RDS, Oracle database from on-prem or...
Read full review of AWS Database Migration Service »

Review 1 of 5

Boomchi Kumar
Director at Trace3
We use Rubrik Go for cloud databases and overall cyber resiliency.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 2

Customer Service

Harvinder Singh Bhogal
Principal Architect at Visionet Systems Inc.
The paid technical support is responsive but the free support is bad.
Read full review of Amazon EC2 »
Syed Zakaulla
Project Manager at Softway
Amazon S3 customer support is good. The support team sometimes waives the technical consultation fee, unlike...
Read full review of Amazon S3 »
Faisal Umer
Senior DevOps Engineer at a tech services company
We receive good support from Amazon OpenSearch Service. You encounter difficulties resolving issues. They are...
Read full review of Amazon OpenSearch Service »
Jenitha Rashmi P
Senior Project Lead at Intellect Design Arena
We can schedule a direct call with the support team.
Read full review of Amazon SageMaker »
Gonçalo Lopes
Project Manager at Galp Energia
SAP tech support could be better. There is a need for more responsiveness. Opening issues sometimes takes a...
Read full review of SAP S4HANA on AWS »
Reyan LAIFA
AWS Cloud and DevOps Consultant | Solutions Architect at Devoteam Management Consulting
The support is generally responsive and provides helpful information. However, when we had specific technical...
Read full review of Amazon Elastic Container Service »
Hisham Ismail
Director of Operations of Support / co CEO at Snag Free
Based on my experience with SAP support, I can say that it has simply improved. Seriously, I rate the support a six...
Read full review of SAP S4HANA on AWS »
FABIO NAGAO
Chief Technology Officer at Looplex SA
The support from AWS is incredible. They often invite us to meetings to showcase new solutions. We have a very good...
Read full review of Amazon Elastic Container Service »
Joseph Adaji
DevOps Engineer at Stellar Tech
I've not interacted with AWS technical support, however, I have aided my colleagues in navigating specific setups and...
Read full review of Amazon S3 »
Manikandan-R
Senior Project Manager at Synopsys Inc
The support is great. We connected with the team for some incidents. The support persons helped us understand the...
Read full review of AWS Shield »
Diksha Hirole
Data Engineer at BlazeClan Technologies
AWS' technical support responds within an hour on email.
Read full review of AWS Glue »
Cuneyt Gurses
Solution Architect, DevOps Engineer at sonne technology
We have not needed technical support.
Read full review of Amazon EKS »
Mohd Farhan
AWS Cloud Solution Developer | DevOps | SpringBoot | Android/iOS at a computer software company
The technical support is very responsive due to the prime-level support package. They quickly reply to any concerns...
Read full review of Amazon Elastic Load Balancing »
Mati Cohen
Head of Algorithms at Stealth Startup
I would rate Amazon's tech support team a nine out of ten, with one being bad and one being excellent.
Read full review of Amazon EC2 »
Anonymous User
Senior Solutions Architect at a wholesaler/distributor
We have found the technical support for this product to be pretty good.
Read full review of Amazon S3 »
Genius Wunna
Team member
The technical support team is good.
Read full review of Amazon S3 »
Anonymous User
Architect at a financial services firm
I have been involved in support and would initially rate it as a ten. However, due to staff changes, the service...
Read full review of Amazon Route 53 »
Anonymous User
Solution Architect at a comms service provider
Never used the support. I got all the information from the documentation.
Read full review of Amazon DynamoDB »
Bryan Wei
Director of Platform and Information Security at Brace Software
Personally I haven't used their support yet. I cannot give more info. I've only been at the company for three months...
Read full review of Amazon AWS »
Anonymous User
Software Engineer at a tech services company
The customer support is exceptional. I was having some problems with deploying the server and had to contact support....
Read full review of Amazon AWS »
PankajUrmaliya
Lead Data Scientist at a tech services company
We did not need to contact technical support because the documentation is good and we have in-house expertise.
Read full review of Amazon SageMaker »
FengWang
Senior Software Engineer at a recreational facilities/services company
I found the technical support and customer service from Amazon for MSK to be excellent. They were very knowledgeable...
Read full review of Amazon MSK »
Anonymous User
Software Engineer at a computer software company
I've found the technical support to be pretty decent overall. You do need to give them some time, however, largely we...
Read full review of Amazon AWS »
Akinola McLean
Chapter Lead - Data and Infrastructure (Head of Department) at a media company
The technical support could be improved. They tend to send you back to the documentation.
Read full review of Amazon Kinesis »
Balaji T
Manager Project Management at a computer software company
I personally have not contacted technical support. We contact our own center of excellence team, who would then...
Read full review of Amazon AWS »
Alexey Nadenenko
Solution Architect at EPAM Systems
I didn't face any scenarios that required extensive support. Amazon EC2 Auto Scaling's support is good.
Read full review of Amazon EC2 Auto Scaling »
CT Yong
CEO at Data Click Solutions
The technical support is good.
Read full review of SAP Business One on AWS »
Mustapha Afaynou
Cloud Data Engineer at jems groupe
Technical support has been good and has handled any issues. I rate technical support an eight out of ten.
Read full review of AWS Glue »
Mirza Mujtaba Baig
Lead AWS Data Engineer at Fission Labs
The technical support is available 24/7. We have to submit tickets, and they are usually proactive in addressing...
Read full review of Amazon EMR »
Ozgur Ekinci
Enterprise Solutions Executive (AWS Certified Solutions Architect) at a tech services company
I haven't used technical support. I haven't yet had a need to. Therefore, I can't discuss anything in regards to...
Read full review of Amazon AWS »

Review 1 of 30

Phanindar Ada
Technical Architect at YASH Technologies
The solution's technical support is really great and good support.
Read full review of Rubrik »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Srinivas-R
General Manager - IT Infrastructure / Security at The Himalaya Drug Company
The technical support is good. We have good contact, all the issues are resolved on time.
Read full review of Rubrik »
Boomchi Kumar
Director at Trace3
The solution’s technical support is very good.
Read full review of Rubrik Go »
Burak Ustun, M.S.
Senior Engineer, System & Networking
10 out of 10.
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
The support from Rubrik is excellent. They do support tunnels on the back end, and you can simply email support and...
Read full review of Rubrik »
Azam Abdoelbasier
SQL Server and MongoDB DBA at KVK
We contacted the technical support team for some technical questions, and the experience was very positive. They...
Read full review of Rubrik »
David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
Read full review of Rubrik »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »
Anonymous User
Domain Specialist infrastructure& platforms
The tech support is extremely helpful.
Read full review of Rubrik »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
SANTHAKUMAR Govindan
Senior Manager at a manufacturing company
The technical support is generally good. While their knowledge is good, I find there is a bit too much dependency on...
Read full review of Rubrik »
Anonymous User
Director of Technical Services at a healthcare company
I rate Rubrik support a five out of five.
Read full review of Rubrik »
Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
HarishKumar6
Senior System Engineer at Goya Foods
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
Read full review of Rubrik »
Chadd Blanchard
System Administrator at a manufacturing company
The vendor has world-class support, and some of the best support we have for our solutions. Rubrik support has been...
Read full review of Rubrik »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
Read full review of Rubrik »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
Mischa Donker
Cloud and Virtualisation Specialist at VodafoneZiggo
All of the Rubrik engineers know everything about their products.
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
The implementation process is straightforward with simple clicks, cluster implementation, discovery, and adding...
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
Read full review of Rubrik »
Anonymous User
Cloud Solutions Architect at Clouditalia Telecomunicazioni
The level of technical support is very high in terms of the availability, skills and low time to solve issues.
Read full review of Rubrik »
Dileep Thakur
Senior Manager (Backup & Restore) at Pnb housing
We submit a support request and promptly receive an email from the annual support team. Overall, I find the support...
Read full review of Rubrik »
Anonymous User
Solutions Architect at a insurance company
When updates are needed everything is done through the support. When we need to upgrade we call the support, open a...
Read full review of Rubrik »
Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
Read full review of Rubrik »

Review 1 of 30

Technical Support

No Data Available

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