Compare Amazon Web Services (AWS) vs Rubrik

Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.

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Sample Customers

AWS Elastic Disaster Recovery

Agio, Cloud Nation, Limelight Networks

AWS Backup

TransferWise

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

7 reviews

55 reviews

19 reviews

8 reviews

2 reviews

Rubrik NAS Cloud Direct

2 reviews

Top Industries

Financial Services Firm

12%

Outsourcing Company

Manufacturing Company

Comms Service Provider

Financial Services Firm

11%

Manufacturing Company

Outsourcing Company

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

RituRaj
SDE 2 at Virtusa
AWS App Studio is used for building internal business applications and automating workflows quickly without requiring...
Read full review of AWS App Studio »
Mahesh Dash
DevOps Consultant at US Contract | Freelancer
In my current project, I am handling a US customer who is completely focused on working with LLM and security. Their...
Read full review of Amazon EKS »
Harsh Shrivastava
Senior Software Engineer at Thomson Reuters
AWS CodeDeploy is a deployment service that automates application deployments to various compute services. My main...
Read full review of AWS CodeDeploy »
Jayakrishna Amm
Associate Manager at a manufacturing company
I mainly use SAP S4HANA on AWS for the entire accounting process, starting from the GL process, P2P procure-to-pay,...
Read full review of SAP S4HANA on AWS »
Anonymous User
Data Engineer at a tech vendor
My main use case for Amazon S3 is to store company data, and I have worked on it extensively. Currently, I am working...
Read full review of Amazon S3 »

Review 1 of 5

Neelash Nair
Principle Tech Architect at Unisys
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Anonymous User
Senior Technical Support Engineer at a tech services company
We have been working with Rubrik product, the cloud backup solution, implemented with the storage space direct. That...
Read full review of Rubrik »

Review 1 of 3

Customer Service

Jatin Sehrawat
Cloud Engineer at a tech services company
The technical support my company receives from AWS is based on the tickets that we have open with them. Compared to...
Read full review of AWS Systems Manager »
Hemant Paralkar
Lead Consultant at Saama
The technical support from AWS is excellent. I would rate it nine out of ten.
Read full review of Amazon SageMaker »
Abhishek Malviya
Lead Software Engineer at Zenoti
There is a lot of documentation available that can help users learn the solution and troubleshoot. On multiple...
Read full review of Amazon QuickSight »
Karthic Mohan
Cloud Solution Architect at Cloudzant
The partner program support is very good.
Read full review of AWS Glue »
Parveen Garg
Subject Matter Expert at Bureau veritas
The solution provides very good technical support.
Read full review of AWS Backup »
HarshalJethwa
Cloud Operations Engineer at a tech vendor
The customer support for AWS Elastic Disaster Recovery is good, as they provide support based on priority, which I...
Read full review of AWS Elastic Disaster Recovery »
Muhammad Umer Saleem
Senior Software Engineer at Invozone
I rate the technical support an eight out of ten.
Read full review of Amazon EBS (Elastic Block Store) »
Ajay Chouksey
Head of Data & ML Engineering at a financial services firm
We did require technical support recently, but it was related to Lambda rather than the API Gateway. We were facing...
Read full review of Amazon API Gateway »
Jingo Yokota
Senior Manager at Deloitte
SAP S4HANA on AWS, but in general, the response from SAP is not great unless you pay for extra services.
Read full review of SAP S4HANA on AWS »
Shady Mogawer
IT Manager at Arabian Cement Company
We have never contacted the support since we have a partner organization for that. The support is mainly for...
Read full review of AWS Compute Optimizer »
Surjit Choudhury
Consultancy at Ebenezer International School
I don't have experience with technical support since we work on a development project. I have not directly worked...
Read full review of Amazon OpenSearch Service »
Iaan Roux
Solutions Architect at a tech services company
The documentation is very good so we've never had to reach out to the SQS technical support team. There's a very rich...
Read full review of Amazon SQS »
Ashish Makasare
Cloud Engineer at Offshore IT Mitra
I have interacted with technical support through emails and ticket management systems like Jira. That said, there is...
Read full review of AWS Fargate »
Nehemias Isai Alvarado Juarez
Sr. Full Stack and Cloud Engineer at WaterBear Gear Europe
Customer service and support have been satisfactory, although there is room for improvement.
Read full review of AWS Amplify »
Anonymous User
Graduate Analytics Consultant at a tech services company
The technical support was pretty responsive. Some of the things required access to Amazon, instances like a higher...
Read full review of Amazon Fraud Detector »
Anonymous User
Senior Solutions Architect at a wholesaler/distributor
We have found the technical support for this product to be pretty good.
Read full review of Amazon S3 »
Anonymous User
Application Development Specialist - Technical Architect at a consultancy
I do not have experience contacting Amazon's technical support.
Read full review of Amazon EKS »
Anonymous User
Assistant Manager at a tech vendor
I never interacted with the technical support and customer service of AWS Lambda because I never needed it.
Read full review of AWS Lambda »
Anonymous User
BI Architect & Developer (contract) at a retailer
Technical support always met my expectations.
Read full review of Amazon Redshift »
Alexander Gomez
Lead Developer at Virtual Restaurant Solutions
I rarely needed to contact their support team. I primarily relied on Google for solutions. There were perhaps one or...
Read full review of Amazon Elastic Container Service »
Anonymous User
AWS Freelance Instructor at a educational organization
I have not had to escalate any issues to EBS technical support.
Read full review of Amazon EBS (Elastic Block Store) »
reviewer982651
Electrical engineer at a tech vendor
The free support from Amazon has been helpful for us in dealing with billing issues, although we rarely need...
Read full review of AWS Elastic Beanstalk »
Nouman Khan
Senior Solutions Specialist (Network & Security) at Ooredoo Qatar
Technical support is okay.
Read full review of Amazon AWS »
HASAN MITHAWALA
Software Developer at ECFY Consulting Private Limited
The customer support for Amazon AWS CloudSearch is something we only contacted AWS support a couple of times, mostly...
Read full review of Amazon AWS CloudSearch »
Alvaro Quiroga Toledo
Senior Solutions Architect at DBSolution
AWS has very good support for this, and that's why my customers choose AWS for deploying their resources in the cloud.
Read full review of AWS Database Migration Service »
Hariharan Manikumar
Consultant | AWS Cloud & Cloud Security at a tech services company
We have a dedicated TAM in case we have any queries and we are in touch with them on a weekly basis. We work with AWS...
Read full review of AWS Secrets Manager »
Anonymous User
Big Data Specialist at a media company
Customer Service: Not consistent. Sometimes great, sometimes poor. Technical Support: Not consistent. Sometimes...
Read full review of Amazon EMR »
Renato Viana Gomes Nazário
Solution Architect at a financial services firm
We receive support from AWS, and when needed, they always attend to us.
Read full review of Amazon MQ »
Vinod Kumar
Senior Devops Specialist at a recruiting/HR firm
Currently, I'd say AWS Security Hub technical support is good.
Read full review of AWS Security Hub »
Anonymous User
System Analyst and Team Lead at a tech services company
We get our first-line support from our in-house support, and they deal with Amazon support.
Read full review of Amazon AWS »

Review 1 of 30

Linga Raja
Data Backup & Recovery Administrator at LTM
From one to ten, I rate technical support for Rubrik NAS Cloud Direct as nine.
Read full review of Rubrik NAS Cloud Direct »
GopalSetia
Pre Sales Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
JoseRodriguez6
Services Manager at TCO Latam
While the technical support services are generally effective, there have been instances where we needed to escalate...
Read full review of Rubrik Go »
Ovadya Rachamim
Storage & Data Protection Team Leader at TeraSky
Rubrik's technical support is excellent. They handle issues efficiently, and if escalation is needed, they manage it...
Read full review of Rubrik »
AmarpreetSingh
Technical Architect at a tech vendor
On a scale from one to ten, I would rate the technical support of Rubrik Go a nine. They are very fast to respond and...
Read full review of Rubrik Go »
Boomchi Kumar
Director at Trace3
Rubrik customer support is excellent.
Read full review of Rubrik »
Allan Skeels
General Manager at Australian Payments Plus
My experience with customer service and support was very good. They were available to help with both deployment and...
Read full review of Rubrik »
Anonymous User
Systems Architect at a tech services company
The technical support is fantastic. You can look at the published reviews; they're right at the top, from a...
Read full review of Rubrik »
Anonymous User
Senior Technical Support Engineer at a tech services company
They are quite responsive, and their solution part is quick delivering. Case handling is very short. That was a good...
Read full review of Rubrik »
Lee Apps
Cloud Services Manager at Tecala Group
Our experience with technical support has been really good. Feature requests are predominantly what we're asking for,...
Read full review of Rubrik »
Blake
Sr Systems Engineer at a manufacturing company
The technical support is excellent. I would rate technical support 10 out of 10. I work with them on an almost daily...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
They are very impressive. Their support is good, and they are cooperative.
Read full review of Rubrik »
Anonymous User
Assistant Vice President at a financial services firm
I have found Rubrik's technical support to be extremely knowledgeable and easily accessible.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
Anonymous User
Solutions Architect at a tech services company
Support is good now that they are done restructuring.
Read full review of Rubrik »
Anonymous User
Director of Technology at a financial services firm
Our experience with technical support has been great. We had a couple of questions in the beginning, so we interacted...
Read full review of Rubrik »
HarishKumar6
Senior System Engineer at Goya Foods
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
We've had support from Rubrik, we opened a couple of requests. It was a really fast response and they solved the...
Read full review of Rubrik »
Anonymous User
CTO at a tech services company
The solution's technical support is good, and they answer quickly and efficiently. However, to improve the support,...
Read full review of Rubrik Go »
Anonymous User
Head of IT Infrastructure at a university
Five star rating: Calls are picked up and managed through constant communication to ensure a speedy resolution.
Read full review of Rubrik »
Anonymous User
IT Manager at a manufacturing company
We have dealt with technical support in the past. In fact, we have three open cases right now. They've been pretty...
Read full review of Rubrik »
Anonymous User
Vice President Information Technology at a tech services company
We faced no significant challenges while integrating Rubrik with our IT infrastructure. Their support team was...
Read full review of Rubrik »
Matthew Vallandingham
Systems Administrator at Churchill Downs
We have had training sessions. We used customer support once, and they resolved the issue immediately.
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The support will immediately take care of your concern as soon as a case is logged.
Read full review of Rubrik Go »
Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
Read full review of Rubrik »
Anonymous User
Senior Systems Manager at a construction company
Rubrik's tech support is amazing, which is yet another differentiator with this solution.
Read full review of Rubrik »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »
Jewemars Christian Riano
Service Delivery Consultant at a tech services company
In terms of escalating tickets or bugs, they are very quick in terms of their support system.
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »

Review 1 of 30

Technical Support

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