Compare Amazon Web Services (AWS) vs Rubrik

Amazon Web Services, a collection of remote computing services, also called web services, make up a cloud-computing platform offered by Amazon.com. These services operate from 11 geographical regions across the world. The most central and well-known of these services arguably include Amazon Elastic Compute Cloud and Amazon S3. Amazon markets these products as a service to provide large computing-capacity more quickly and more cheaply than a client company building an actual physical server farm.

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Sample Customers

AWS Elastic Disaster Recovery

Agio, Cloud Nation, Limelight Networks

AWS Backup

TransferWise

Rubrik

Driscoll's, Red Hawk Casino, Davies Ward Phillips & Vineberg LLP, Wabash National, Chateau Ste. Michelle Wine Estates, Galliker Transport & Logistics

Igneous DataProtect

Allen Institute Altius Institute for Biomedical Sciences Bardel Entertainment OpSec PAIGE.ai

Rubrik Go

Public Consulting Group

Popular Solutions

8 reviews

58 reviews

20 reviews

14 reviews

6 reviews

Rubrik Data Security Posture

1 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Comms Service Provider

Financial Services Firm

12%

Computer Software Company

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Mahesh Dash
DevOps Consultant at US Contract | Freelancer
In my current project, I am handling a US customer who is completely focused on working with LLM and security. Their...
Read full review of Amazon EKS »
SAURAB K GANGURDE
Senior AWS Consultant at Quantum Integrators
My primary use case for Amazon Linux is hosting production-grade applications and microservices running on EC2, EKS,...
Read full review of Amazon Linux »
Ciro Baldim Guerra
Sr Analytics Engineer at Itau Unibanco S.A.
We use AWS Lake Formation extensively. As a user, I operate through a consumer account where I utilize Athena, Glue...
Read full review of AWS Lake Formation »
SumitMundik
Lead Admin Systems at a financial services firm
When attempting to access Windows UNC paths from MoveIt, it will request user ID and access. For instance, if...
Read full review of AWS Identity and Access Management »
BaqirSajjad
AWS Architect at Corvit Networks
Use cases for Amazon EC2 that I work with involve many projects such as making virtual machines, and as per the...
Read full review of Amazon EC2 »

Review 1 of 5

Neelash Nair
Principle Tech Architect at Unisys
I have been working with Rubrik Data Security Posture since 2016-2017. I have been working with Rubrik Data Security...
Read full review of Rubrik Data Security Posture »
AmarpreetSingh
Technical Architect at a tech vendor
I am using Rubrik Go mostly for VM backups and SaaS backups.
Read full review of Rubrik Go »
Kammara Bheemanna
Information Technology Specialist at LIGHTHOUSE DOCUMENT TECHNOLOGIES, INC
I tested out 12 use cases for infrastructure and DB prospects. One important use case involves retrieving data when a...
Read full review of Rubrik »

Review 1 of 3

Customer Service

Shaamil Ashraff
Architect - Database Administration at Mitra Innovation
The solution's technical support is good and robust. When my company faced some CPU- utilization-related issues,...
Read full review of Amazon RDS on Outposts »
Deva Rugved
Software Engineer at INSTITUTE OF AERONAUTICAL ENGINEERING
Support and documentation from AWS are very strong, with extensively available official documentation, and AWS...
Read full review of Amazon EKS »
MuhammadAzhar Khan
Senior DevOps Engineer at Alibaba Group
Some of my customers have used EBS support, and they told me it's good and really effective.
Read full review of Amazon EBS (Elastic Block Store) »
Roberto Costa
Senior Data & AI Engineer at Imprint
The customer support team from Amazon is really good. They are always great.
Read full review of Amazon SQS »
Alex Kabugo
System Engineer at Wipro Limited
Sometimes the support is a little bit complicated. When it comes to support, since you can access it via one AZ, it...
Read full review of Amazon EBS (Elastic Block Store) »
RamaChandra Rao Vadranam
AWS Developer at a insurance company
Customer support is rated six out of ten due to knowledge-related aspects.
Read full review of Amazon CloudFront »
Nawaz Ali Shah
AWS Consultant at Virtual University
The AWS customer support is very cooperative, fast to reply, and solutions-oriented. They are highly recommended.
Read full review of Amazon EBS (Elastic Block Store) »
Arhum Naeem
Cloud AWS Fellow at Bytewise Limited
The support team of Amazon is excellent. I found them to be very good.
Read full review of Amazon SageMaker »
Aditya Mehta
Director at AM Equipment & Services Private Limited
Since we are the system integrators, we don't reach out to support. It is our customers who raise the support. They...
Read full review of AWS Backup »
Sushil Pandey
Data Engineer at Tiger Analytics
If you drop a message, the solution's technical support will definitely reply. My company only uses support for some...
Read full review of Amazon Timestream »
Udhay Prakash Pethakamsetty
Data Engineer Manager at Capgemini
The technical support team is good enough. Whenever we raise a request, we get the preliminary documentation or a...
Read full review of AWS CodeBuild »
Ramu (Ram) Anagani
System Engineer at a tech vendor
I've contacted the AWS support team many times. If I don't get an answer or if I'm having an issue with AWS I connect...
Read full review of Amazon Lex »
Subhdip Rakshit
Sr. DevOps & Cloud Manager at Applied Solar Technologies India Pvt. Ltd.
I have the 45 dollar support pack for Amazon EC2 Auto Scaling. With this support package, if there are any issues or...
Read full review of Amazon EC2 Auto Scaling »
Noel Perez
Cloud specialist at Outplex
AWS Support team is awesome.
Read full review of Amazon Connect »
Anonymous User
Chief Technology Officer at a financial services firm
There are so many references that I can refer to, and their technical support is great.
Read full review of Amazon AWS »
Anonymous User
Consultant / Sr. Manager at a consultancy
In terms of support, it's good - it's a market leader. Most of the issues are documented, so you really don't need...
Read full review of Amazon AWS CloudSearch »
Muhammad Qasim Yasin
Cloud Engineer at Xgrid, Inc.
My company contacted some premium partners and technicians of Amazon Kinesis and found the technical support good,...
Read full review of Amazon Kinesis »
Ajwat Hassan
Company Director at HYMH
AWS support is normally good. Depends on your contract agreement with them. But normally, it's good.
Read full review of AWS Security Hub »
Anonymous User
Senior Engineer, Big-Data/Data-Warehousing at a manufacturing company
Customer Service: I think the customer services is adequate. Technical Support: The level of technical support is good.
Read full review of Amazon Redshift »
Anonymous User
Cloud Architect, Oracle ACE, Oracle DBA at Pythian
The tech support is good and prompt.
Read full review of Amazon AWS »
Nikos Ellinas
IT Systems Administrator at a tech services company
Amazon is really hard to contact. Technically, I have not needed their support. On one occasion, we missed emails...
Read full review of Amazon Virtual Private Cloud »
Rahul Rukhaiyar
Senior technical manager at a recreational facilities/services company
Based on my experience, Amazon technical support rates as a seven.
Read full review of Amazon Elastic Load Balancing »
Anonymous User
Seasonal Lecturer at a university
There isn't much support available. We had an issue and when we tried to get support, they made it clear that they...
Read full review of Amazon QuickSight »
Ashish Diwan
Senior Web Developer at freelancer
If we have any issues, we can contact Amazon support.
Read full review of SAP S4HANA on AWS »
Mohan
Director at TraCoGo Inc
I have not been in contact with technical support. They have good documentation and we consult it when we have a...
Read full review of Amazon EC2 Auto Scaling »
AJ Chauhan
EMEA Sales Engineer- System Integrators & Service Providers at a computer software company
They provide good technical support.
Read full review of AWS Security Hub »
Anonymous User
Technical Solutions Engineer at a leisure / travel company
I have not had any issues with customer service.
Read full review of Amazon EKS »
Anonymous User
CEO at a healthcare company
We did not require any support. Most of the stuff in the cloud is anyways self-serve.
Read full review of AWS Lambda »
Anonymous User
IT Auditor & Compliance Officer at a tech vendor
I am satisfied with the technical support.
Read full review of AWS Lambda »
Vinamra Singhai
Principal Engineer at a tech services company
I am not satisfied with AWS technical support. It is a long story. Two years back I contacted support because their...
Read full review of AWS WAF »

Review 1 of 30

GopalSetia
Pre Sales Solution Architect at a tech vendor
I still need to get feedback on Rubrik's support. I think that regarding the feedback, we never faced many issues on...
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
The technical support is wonderful. Very cooperative and informative.
Read full review of Rubrik Go »
Matthew Gill
Senior Network System Engineer at a insurance company
While this might not count as a "tool," the support methodology with Rubrik is really interesting. When we need to do...
Read full review of Rubrik »
Anonymous User
Consultant at a government
Technical support was pretty good. They were excellent.
Read full review of Rubrik »
Anonymous User
Computer Operations Specialist at a retailer
The solution's technical support team is very responsive and proactive.
Read full review of Rubrik »
Ibrahim Hasan
Sales Manager at Beta Information Technology
Customer service and support for Rubrik are rated an eight out of ten, indicating a good level of responsiveness and...
Read full review of Rubrik »
Anonymous User
Sr. Systems Engineer at a tech services company
Customer Service: Very good, almost a 10 out of 10. They are among the very best vendors we've worked with. Technical...
Read full review of Rubrik »
Ronald Chan
Head Of Solutions Consulting at Vsceptre
I have been dealing with Rubrik Go as well. I can share some high-level information about Rubrik, but it may not be...
Read full review of Rubrik Go »
Burak Ustun, M.S.
Senior Engineer, System & Networking at a manufacturing company
10 out of 10.
Read full review of Rubrik »
Don Rhodes
Associate Director of Infrastructure and Services at a university
Tech support has been fantastic. They will bend over backward to help get solutions. The biggest thing that we use...
Read full review of Rubrik »
Anonymous User
Systems Engineer
Customer Service: A 10 out of 10. Technical Support: A 10 out of 10.
Read full review of Rubrik »
Anonymous User
Lead Storage and Backup Engineer at a computer software company
The technical support in India is excellent; they are quick to respond and resolve issues.
Read full review of Rubrik »
Anonymous User
Sr Storage Administrator at a insurance company
Technical support is pretty good. You can reach out to a support agent and have someone talking to you that you can...
Read full review of Rubrik »
Anonymous User
Sr. Cloud Systems Engineer at a computer software company
I would rate their technical support at least a nine out of ten. The support is very good. Nobody's perfect but it's...
Read full review of Rubrik »
Anonymous User
Solutions Engineer at a tech services company
The technical support is good, it's a free call home feature. If it's an urgent issue they will upgrade you to...
Read full review of Rubrik Go »
Anonymous User
Enterprise Solutions Architect at a tech vendor
We have not had a need to contact technical support.
Read full review of Rubrik Go »
Anonymous User
Account Manager at a tech services company
Excellent and speedy, too.
Read full review of Rubrik »
Shaik-Burhan
System Engineer at Tahaluf
The technical support is okay. We do not face many problems. We solve all our issues.
Read full review of Rubrik »
Specialist2403
Infrastructure Specialist at a comms service provider
We have contacted technical support a couple of times and they are good. They are very responsive. Technically, they...
Read full review of Rubrik Go »
David-Simpson
Software Administrator at a university
We have been very pleased every time that we have had to contact their support. Their support has been really good.
Read full review of Rubrik »
Maan Othman
Senior System Engineer at a comms service provider
They are very impressive. Their support is good, and they are cooperative.
Read full review of Rubrik »
Anonymous User
Paralegal at a legal firm
In the event of any issues or questions, the support is top-notch. We rarely need to use support, but when they are...
Read full review of Rubrik »
HarishKumar6
Senior System Engineer at Goya Foods
Rubrik provides excellent customer service and technical support. I would rate their customer service a nine out of ten.
Read full review of Rubrik »
Nathan Monk
Managing Consultant at a consultancy
Rubrik’s technical support has been phenomenal! They are extremely quick to respond and 99% of the time, they are...
Read full review of Rubrik »
Frederic Lhoest
Senior Technology Architect at PCCW GLOBAL
Customer support is very efficient. It is very similar to Nutanix, in my opinion.
Read full review of Rubrik »
Anonymous User
Network Specialist, Information Technology at a university
Support is very friendly, easy to work with, and showed great expertise in the product.
Read full review of Rubrik »
Sheldon Mollineau
Senior system Engineer at Thomas Jefferson University Hospital
When you sign a contract with them, support is a part of the package. Their tech support was very knowledgeable. They...
Read full review of Rubrik »
BurhanShakil
Systems Engineer at Harvard University
Rubrik support is amazing. When we are involved in upgrades we always open a ticket and there is a tech person joined...
Read full review of Rubrik »
Edward Poll
Head of IT Infrastructure at Cranfield University
We used the support services a couple of times early on, because we were quite early adopters. They were fantastic....
Read full review of Rubrik »
Anonymous User
Ecosystem Solution Architect Lead for UK, Ireland, Arfica at a consultancy
The times I've worked with them, the customer service and support were just a little bit slow, but they're still very...
Read full review of Rubrik »

Review 1 of 30

Technical Support

No Data Available

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