Compare Alteryx vs SMA Technologies

Alteryx

Based on 115 reviews.

SMA Technologies

Based on 70 reviews.

Latest Research

Buyer's Guide

Alteryx vs. KNIME Business Hub

September 2025

KNIME Business Hub vs. Alteryx

Updated: September 2025

Sample Customers

Alteryx

AnalyticsIq Inc., belk, BloominBrands Inc., Cardinalhealth, Cineplex, Dairy Queen

Popular Solutions

Alteryx

13 reviews

Alteryx Designer

15 reviews

Alteryx Designer Cloud

0 reviews

OpCon

9 reviews

VisualCron

1 reviews

Top Industries

Financial Services Firm

22%

Manufacturing Company

10%

Computer Software Company

Healthcare Company

Computer Software Company

47%

Financial Services Firm

14%

Manufacturing Company

Government

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Theresa McLaughlin
Senior Capacity Planner at a financial services firm
I used it every day for most of my day, developing different applications and ECLs, and I loved it. My background is...
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Anonymous User
Chief Automation Officer at a tech services company
The solution is mainly for bringing in a large amount of data. For example, let's say you have a retailer and they...
Read full review of Alteryx Designer Cloud »

Review 1 of 2

No Data Available

Customer Service

Ajay Nayak
Senior Data Engineer at Baxter International Inc.
I am satisfied with customer support because whenever we face any issues, we can connect to them to get information,...
Read full review of Alteryx Designer »
BeatkaSpence
Data Analyst at Data Management Consulting
Alteryx customer service was great. They gave me a trial version, and the client company bought licenses. The...
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Theresa McLaughlin
Senior Capacity Planner at a financial services firm
They recently moved to a different support model. Initially, when we came to the product, the support was pretty...
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FabioDoro
Sales Manager at Kinyit
The technical support team is good; responses are usually received within a day.
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Ricardo Espinosa L.
D&A and Genexus Manager at a consultancy
I haven't used their support, but the documentation is good enough.
Read full review of Alteryx »
Snehaa-Selvakumaran
DevOps Lead at a energy/utilities company
I have not directly contacted Alteryx Designer's technical support team before. However, I have engaged with the...
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Ayinde Hammed
BI Developer at Cndro LLC
I have not used the support. There is a helpful online community where we can search for answers to our questions.
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AltanAtabarut
Solution Consulting, Growth, Analytics at Akinon
Customer Service: Customer service is pretty responsive, based on the UK and US time zones. Technical Support:...
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Rithik Rai
Associate 3 at Goa Institute of Management
The product's technical support team reaches us in case of any issues. They contact us for surveys and feedback as...
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Anonymous User
Co-Founder at a computer software company
The technical support is very supportive.
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Anonymous User
Associate Managing Director at a financial services firm
We have a great relationship with technical support. They are helpful and responsive, and they have a great community.
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Anonymous User
Associate Solutions Analyst at a healthcare company
I haven’t had to use technical support, as far as actually speaking to people, but I have used Alteryx Community to...
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Bo432
Director at a consultancy
I would rate the tech support a 7.5 out of 10. They do not necessarily provide lots of hands on support themselves,...
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Anonymous User
Manager, Transformation & Hyperautomation at a real estate/law firm
Technical support is quite powerful. I believe you must know how to take advantage of it, but I believe they have the...
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Anonymous User
Billigence VP for Europe at a tech services company
* There is a very good and supported community. * Reasonable reaction time for the support.
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AnshumanSingh
Vice President --Analytics & Digital Transformation at Polestar Solutions & Services India Pvt Ltd
I rate the technical support an eight out of ten.
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Anonymous User
Data Analyst at a tech services company
The technical support is good. They have a strong community that is helpful.
Read full review of Alteryx Designer »
Anonymous User
Senior Consultant at a consultancy
I haven't received any support from Alteryx, so I can't speak much about their technical support. I didn't need to...
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Anonymous User
Senior Manager, Data Science and AI / ML Manager at a tech vendor
Alteryx support is good. I rate the support from Alteryx a four out of five.
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Anonymous User
Director, Innovation & Analytics at a tech services company
Team members have contacted technical support for troubleshooting purposes. The technical support is sufficient.
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Anonymous User
Assistant Manager at a retailer
During COVID, they had on-call engineers for very good technical support. I would like to have that support again...
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Anonymous User
Data Analytics Engineer at a tech services company
Technical support is okay and could be better. Sometimes, it takes about two to five days to hear an answer from the...
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Rushabh-Shah
Manager - Analytics at Bigtree Entertainment Pvt Ltd (Bookmyshow)
The technical support is great. There's a very good community that surrounds the solution. However, you can also...
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Fabio Doro
Technical Director at a tech services company
Support is very good. They even go beyond what is expected of the basic support for the product itself. Often we see...
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Anonymous User
Software Engineer at a computer software company
I have not contacted Alteryx customer service or technical support as I have been able to find solutions through...
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Alberto Guisande
Director at Decision Science
It is one of the most complete and great customer service that I experienced with a software company/ecosystem. The...
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Anonymous User
Manager II - Data Analytics & Automation at a financial services firm
We haven't needed to engage with Alteryx Designer's technical support yet. We're at an early stage of implementation...
Read full review of Alteryx Designer »
ArqumKhalid
Business Intelligence & Data Analyst at a non-tech company
The technical support is very good.
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Anonymous User
Solutions Sales and Design at a tech services company
I have not contacted Technical Support. I have a team of Alteryx experts, so we don't rely on other support.
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Anonymous User
Solutions Engineer at a computer software company
I have not used support very much in the past. However, during the one or two cases when we had to use the support,...
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Review 1 of 30

Jose Rivera Hernandez
Senior VP of Technology at Triangle Credit Union
I had to contact them a few times. Their support is excellent. Every time I got on the phone, they found the issue...
Read full review of OpCon »
Sourav-Dutta
Technical Lead - Database Administrator at SMART ENERGY SYSTEMS LLC
I rate VisualCron support eight out of 10. I contacted the support team once because we faced some issues connecting...
Read full review of VisualCron »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
Anonymous User
Senior System Automation Analyst at a financial services firm
We don't need to use technical support very often, but to begin with, it was really good. I have noticed lately that...
Read full review of OpCon »
MartinTargett
Consultant and Contractor at NYSDOT
Technical support has been excellent. We had two people from SMA who were part of the project to do the conversion....
Read full review of OpCon »
EdwardWatson
Sr. System Programmer at a insurance company
I'm very pleased and impressed with SMA's technical support for OpCon. They're responsive and they've done a very...
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
Jean-MarieLEBORGNE
Engineer at CONSEIL DÃPARTEMENTAL 83
I have been pleased with the support that we can get from the European partners. I think they are very good. All the...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at SAN ANTONIO FEDERAL CREDIT UNION
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
Senior Administrator OpCon at a financial services firm
Unfortunately, we can no longer reach their technical support by phone. They now only assist through email or their...
Read full review of OpCon »
Anonymous User
Product Owner Insight & Analytics Platform at Otto (GmbH & Co KG)
Those guys are amazing. Their support answers quickly. Michael and Henrik are always friendly and competent. I love...
Read full review of VisualCron »
Anonymous User
Works at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
CharlesMcClain
Application Support Analyst II at a manufacturing company
SMA is great at replying to inquiries. Their support is great.
Read full review of OpCon »
Anonymous User
Sr. IT ERP Specialist at a pharma/biotech company
I've very rarely had to reach out to support, but the response time and resolution was very quick in the few...
Read full review of VisualCron »
Anonymous User
Sr. Systems Programmer at a financial services firm
I have used SMA's technical support on occasion, both for issues that have arisen and for general support to help to...
Read full review of OpCon »
FRACISCO LIZARRALDE
Works at Procedata
The technical support is good.
Read full review of OpCon »
Mike Taylor.
Principal Systems Engineer at a financial services firm
The customer service has always been excellent, and we recently added managed services to our contract, allowing...
Read full review of OpCon »
Anonymous User
IT Application Project Manager at a non-profit
The technical support team for VisualCron was knowledgeable and up-to-date, but the response time was slow. You only...
Read full review of VisualCron »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
Anonymous User
Information Systems Architect at Cornerstone Bank
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
Anonymous User
IT Manager at a financial services firm
The technical support is a bit weak, but they are changing it. I'm waiting to see how things will be solved.
Read full review of VisualCron »
Anonymous User
Data Management Services at a financial services firm
Technical support is excellent.
Read full review of OpCon »
Anonymous User
Senior Sitecore Developer at XCentium
Support is AAA+, fast, and very detailed.
Read full review of VisualCron »
Janice Scott
Former Associate Dean of Enterprise Systems at PASCO HERNANDO STATE COLLEGE
Their customer service is really good. If we have any issues we can email them or we can call for support and they're...
Read full review of OpCon »
Syed Ali Shabaz
Software Development Consultant at a comms service provider
Technical support for VisualCron is excellent, as the team quickly responds via email. If there's an urgent issue and...
Read full review of VisualCron »
PhilippeLLORET
Manager Applications Operation Group at Groupama Supports et Services
A really big change for us was that SMA has French support in Europe. That's a big advantage for us because we are...
Read full review of OpCon »
Anonymous User
Director of Core Application Services at a financial services firm
Their support is excellent. It's one of the best I've worked with, for an automation tool, in my career. They'll pick...
Read full review of OpCon »

Review 1 of 30

Technical Support

No Data Available

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