Compare Alteryx vs SMA Technologies

Alteryx

Based on 66 reviews.

SMA Technologies

Based on 49 reviews.

Latest Research

KNIME vs. Alteryx

Updated: November 2022

Sample Customers

Alteryx

AnalyticsIq Inc., belk, BloominBrands Inc., Cardinalhealth, Cineplex, Dairy Queen

Popular Solutions

Alteryx

30 reviews

Alteryx Designer

9 reviews

OpCon

16 reviews

Top Industries

Financial Services Firm

17%

Computer Software Company

14%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

28%

Computer Software Company

15%

Insurance Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Analytics Manager at a tech services company
As a consultancy, we sell projects on Alteryx. I've done projects based on data integration, data preparation, and...
Read full review of Alteryx Designer »
Anonymous User
President
At the time, I used the solution for data preparation and data handling, which is cleaning the data and then working...
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Review 1 of 2

Anonymous User
Director of Core Application Services at a financial services firm
We use it to run our core system, Corelation KeyStone, as well as all of our batch processing and file movement,...
Read full review of OpCon »

Review 1 of 1

Customer Service

Allan Kirszberg
Coordenador Financeiro at Icatu
Technical support is good.
Read full review of Alteryx »
AmitJain
Deputy Manager at Keppel
I did not contact the technical support at Alteryx directly. When we initially got the license, they had us talk to...
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Rushabh-Shah
Manager - Analytics at Bigtree Entertainment Pvt Ltd (Bookmyshow)
The technical support is great. There's a very good community that surrounds the solution. However, you can also...
Read full review of Alteryx »
Theresa McLaughlin
Senior Capacity Planner at a financial services firm
They recently moved to a different support model. Initially, when we came to the product, the support was pretty...
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BeatkaSpence
Data Analyst at Data Management Consulting
Alteryx customer service was great. They gave me a trial version, and the client company bought licenses. The...
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ArqumKhalid
Business Intelligence & Data Analyst at a non-tech company
The technical support is very good.
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LeandroSodré
Data Governance Analyst at Data Meaning, Inc.
I have not contacted technical support. I called my colleagues for assistance.
Read full review of Alteryx Designer »
Vivek Vaibhav
Manager at Bain & Company
I believe their technical support is pretty great. I mostly use the Alteryx community, which is really helpful. It is...
Read full review of Alteryx »
JaimeDiaz
Master Data Senior Business Process Manager at a tech services company
I've not personally used technical support, however, we have a person on our team who is more of an expert on all of...
Read full review of Alteryx »
Fabio Doro
Technical Director at a tech services company
Support is very good. They even go beyond what is expected of the basic support for the product itself. Often we see...
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AltanAtabarut
Founding Partner at Altdata Analytics
Customer Service: Customer service is pretty responsive, based on the UK and US time zones. Technical Support:...
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Oriana Escobar
Director of Analytics at Computing Resources
We never needed technical support.
Read full review of Alteryx Designer »
Anonymous User
Manager at a computer software company
Alteryx Designer's technical support tend to avoid questions related to integrations.
Read full review of Alteryx Designer »
Anonymous User
Solutions Engineer at a computer software company
I have not used support very much in the past. However, during the one or two cases when we had to use the support,...
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Anonymous User
Data Analytics Engineer at a tech services company
Technical support is okay and could be better. Sometimes, it takes about two to five days to hear an answer from the...
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Anonymous User
Manager at a manufacturing company
I have had contact with technical support in license related things, but it's more community based where you can...
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Anonymous User
QA Validation at a pharma/biotech company
Technical support is very good. They get high marks. I would rate them a ten out of ten.
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Anonymous User
Solutions Consultant at a tech services company
The technical support has been very good. I'd rate it ten out of ten. We're quite satisfied with the level of service...
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Anonymous User
Global People Analytics & Metrics Analyst at a manufacturing company
I would rate tech support five out of five. The team is willing to work with you and help with any difficulties.
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Anonymous User
Consultant at a computer software company
I've only had one contact with technical support and they were very responsive.
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Anonymous User
Senior Manager, Data Science and AI / ML Manager at a tech vendor
Alteryx support is good. I rate the support from Alteryx a four out of five.
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Anonymous User
Practice Head, Analytics at a tech services company
The technical support from Alteryx is good. I rate the support from Alteryx a four out of five.
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Anonymous User
Senior Data Architect, Total Rewards Analytics and Insights at a retailer
We don't deal with technical support often. We typically have had other people to do that for us within our...
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Anonymous User
Business Intelligence Consultant at a computer software company
Technical support is 8/10: * Active community * Quick response from client service * International partners to help...
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Anonymous User
Consultant at a manufacturing company
I would rate the technical support of Alteryx a six out of ten. Recently the support has been facing attrition...
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Richard Fox
Director, Digital Experience & Media at Qdoba Restaurant Corporation
Grazitti Interactive is very responsive and very helpful.
Read full review of Alteryx »
HisyamSuhaimi
Data Analytics Consultant at a tech vendor
Their technical support is good.
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Anonymous User
President
I haven't needed technical support, but they seem to be very available to talk. The people that I spoke to in Alteryx...
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Anonymous User
Solutions Sales and Design at a tech services company
I have not contacted Technical Support. I have a team of Alteryx experts, so we don't rely on other support.
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Anonymous User
Analytics Manager at a tech services company
The solution is very stable, so we don't use technical support a lot. When we had to use it, it was very good. We're...
Read full review of Alteryx Designer »

Review 1 of 30

Anonymous User
Manager of Remote Services at Dow Chemical Employees Credit Union
SMA's technical support is excellent. They've always helped us out.
Read full review of OpCon »
Anonymous User
IT Manager at Pioneer Federal Credit Union
Technical support is the best! They always prioritize the urgency of our issue, with the impact it has to our...
Read full review of OpCon »
Rani Jackson
Manager, Computer Operations at a financial services firm
We will start with Symitar and sometimes Symitar will refer us back to SMA. They work really well together and we're...
Read full review of OpCon »
ArturoRivera
IT Manager Business Solutions Delivery at CBC Federal Credit Union
When we had the log problems they weren't very helpful on that. It felt that it wasn't a very helpful solution. From...
Read full review of OpCon »
Nicolas VERNOUX
EMEA Datacenter & Network Operations Manager at a wholesaler/distributor
We have a very good relationship with them. We have known them now for a lot of years and they always reply to our...
Read full review of OpCon »
ElizabethTinajero
IT Operations Systems Analyst Lead at Credit Human Federal Credit Union
The technical support staff is knowledgeable about their product. We have had a turnaround time of less than four...
Read full review of OpCon »
JoeRocco
Operations Manager at a construction company
Technical support is awesome every time I call. Now, when I call I'm asking more, "Hey, can I do this?" and they'll...
Read full review of OpCon »
RonBroaddus
Systems Director at a financial services firm
We have had really good results from the technical support. Every time we needed anything, they have been right...
Read full review of OpCon »
Krystle Brown
Director of IT at Navigator Credit Union
I'd rate SMA support an eight out of 10. We haven't had to contact them much aside from FICS integration and support....
Read full review of OpCon »
TobyFinnegan
Director of IT at Frontwave Credit Union
The technical support is very high in terms of quality and response. I have open up maybe four or five tickets over...
Read full review of OpCon »
Anonymous User
AVP IT Operations at a financial services firm
SMA's technical support for this solution is excellent. They are responsive, they are knowledgeable, and they've...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
Technical support has been great. They've come up with solutions and they're very timely. They seem to be good people...
Read full review of OpCon »
Anonymous User
Senior Core Systems Specialist at a financial services firm
They are absolutely fantastic. Since I've been the primary administrator, I've worked with OpCon support multiple...
Read full review of OpCon »
Anonymous User
System Administrator at a financial services firm
Their technical support is very good. I called them more in the beginning when we were doing the implementation, but...
Read full review of OpCon »
Anonymous User
AVP of IT at a financial services firm
Tech support was excellent. It has since degraded in quality noticeably as the best techs were moved to automation as...
Read full review of OpCon »
Anonymous User
Vice President of Information Technology at a financial services firm
I would rate the technical support very high. They know their product very well. OpCon also knows our industry and is...
Read full review of OpCon »
Anonymous User
System Analyst at a financial services firm
They are average for technical support. I still have to do my own research on some things.
Read full review of OpCon »
EdwardWatson
Systems Programmer at a insurance company
Thus far, we have only had a few minor issues but the vendor's responses were quick - as were their solutions. We...
Read full review of OpCon »
Anonymous User
VP IT at a financial services firm
The support is good. When we run into issues, we can rely on SMA to walk us through how to correct any problems or do...
Read full review of OpCon »
Anonymous User
User at a government
Technical support is excellent. We felt that we were treated like family, not a number. They are very competent.
Read full review of OpCon »
Anonymous User
TitleSystem Administrator at a financial services firm
You will often find that you speak to the same people over and over again so you develop a rapport. Everyone is...
Read full review of OpCon »
Anonymous User
Data Management Services at a financial services firm
Technical support is excellent.
Read full review of OpCon »
Anonymous User
Information Systems Architect at Cornerstone Bank
Usually, this is a positive experience, however, occasionally I feel like we're getting the run-around or being...
Read full review of OpCon »
ScottPortwood
AVP Operations at Dickinson Financial Corp.
The technical support is good. They will work with us and get issues resolved pretty quickly.
Read full review of OpCon »
Anonymous User
IS Operations Manager at a financial services firm
Technical support is really good.
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Adam-Watts
Unisys Infrastructure Support Specialist at a financial services firm
The technical support is very good. I think we have a designated person who we contact if we ever have any sort of...
Read full review of OpCon »
Anonymous User
Operations Analyst - Primary OpCon at a financial services firm
Their support is good. They will spend as much time with you as you need. E.g., If you need help setting something...
Read full review of OpCon »
Anonymous User
Systems Developer at a financial services firm
The technical support is always excellent. Having a network which can help you troubleshoot and build the best...
Read full review of OpCon »
CarynWright
Senior Analyst at iQ Credit Union
SMA's technical support is great. They've been very helpful. What has been a little difficult because is the time...
Read full review of OpCon »
Anonymous User
National Monitoring, Capacity and Availability at a government
The tech support has been excellent. They're the best that I've dealt with in 25 years of supporting software. We've...
Read full review of OpCon »

Review 1 of 30

Technical Support

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