Compare Agiloft vs IDERA

Agiloft

Based on 17 reviews.

IDERA

Based on 95 reviews.

Overview

Information Not Available

Idera Software is a computer software provider, headquartered in Houston, Texas and founded in 2004. Idera is a Microsoft Gold Certified Partner. In June, 2010 Idera Software acquired iDevFactory. Idera has won several awards for fast growing technology company.

Sample Customers

Popular Solutions

Agiloft Contract Lifecycle Managment (CLM)

9 reviews

Agiloft Service Desk Suite

0 reviews

Agiloft ITSM ITIL Service Desk Suite

0 reviews

IDERA ER/Studio

4 reviews

TestRail

4 reviews

IDERA SQL Diagnostic Manager for SQL Server

0 reviews

Top Industries

Outsourcing Company

19%

Construction Company

12%

Manufacturing Company

10%

Comms Service Provider

Outsourcing Company

12%

Financial Services Firm

11%

Construction Company

10%

Comms Service Provider

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

AlvaroCamargo
Professor - General Management and Project Management at a government
Agiloft is a solution that has a business process management engine. You can implement business process management in...
Read full review of Agiloft Workflow and BPM »
Anonymous User
Sales and Marketing

Read full review of Agiloft Service Desk Suite »

Review 1 of 2

ChristineAnderssen
Release and Test Manager at a consultancy
I'm running an agile release train and we use TestRail for agile testing, mostly for manual testing, to keep track of...
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
We're using IDERA Uptime Infrastructure Monitor for infrastructure monitoring, particularly for monitoring devices,...
Read full review of IDERA Uptime Infrastructure Monitor »
Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
Some use the solution as a day-to-day tool for querying databases to have information.
Read full review of Aqua Data Studio »
Anonymous User
Data Architect at a financial services firm
I work in the finance industry, and the use cases for this product are very similar to what I mentioned previously...
Read full review of IDERA ER/Studio »
Anonymous User
Database Administrator at a insurance company
Auditing. We mainly use it to follow up on changes to the individual databases. We audit exactly what the database...
Read full review of IDERA SQL Compliance Manager »

Review 1 of 5

Customer Service

Anonymous User
Lab Manager
My experience with customer support for Agiloft Contract Lifecycle Managment (CLM) was good.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Patrick Farrell
Business Analyst at Project HOME
Customer Service: Customer service is excellent; ticket and phone support, prompt responses. Depending on your...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Director, Contracts at a non-profit
My experience with customer support for Agiloft Contract Lifecycle Management (CLM) was not the best. When we were...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Manager Of Global Procurement at a tech vendor
Customer support for Agiloft Contract Lifecycle Management (CLM) is good because they provide 24/7 customer support....
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Matt Gibson
Project Executive at GT Services LLC
Agiloft has a great support team to help the process along. They are affordable, friendly, and knowledgeable. The...
Read full review of Agiloft Service Desk Suite »
Anonymous User
Contract Administrator at a non-tech company
Customer Service: Customer service is excellent. Technical Support: Technical support is excellent.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Harihar Jobanputra
Director, IT Business Partner - G&A Systems at Crinetics Pharmaceuticals
We had engaged the professional services of Agiloft Contract Lifecycle Management (CLM) for our project and hypercare...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Lead IT Manager at a tech services company
The Agiloft staff are all first rate and extremely responsive. This is one of the best if not the best companies to...
Read full review of Agiloft ITSM ITIL Service Desk Suite »
Anonymous User
VP partnerships at a tech vendor
The majority of the support Agiloft offers customers is based in the US. They could improve their European footprint...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Sales and Marketing
Customer Service: Excellent. They provide free support for 30 days for free software! Seriously. Technical Support:...
Read full review of Agiloft Service Desk Suite »
Anonymous User
Legal Operations at a media company
The customer support for Agiloft Contract Lifecycle Managment (CLM) is great.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Snehasish Mondal
Senior Software Developer at a tech vendor
The customer support for Agiloft is represented by a couple of experienced individuals who assist us, though their...
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Rayza Vieira Dantas
Senior Contracts Manager at a construction company
My experience with customer support has been positive.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
Anonymous User
Systems Analyst at a tech vendor
Customer Service: Customer service is very good. Technical Support: Technical support is excellent.
Read full review of Agiloft Contract Lifecycle Managment (CLM) »
AlvaroCamargo
Professor - General Management and Project Management at a government
Technical support is good. It works very well. Any kinds of questions you have they will answer. They have very good...
Read full review of Agiloft Workflow and BPM »

Review 1 of 15

Jaime Caballero
Tech Support Analyst at Cibernética, S.A.
I haven't had many cases with technical support, mostly just a few related to licensing. For example, during the...
Read full review of Aqua Data Studio »
Aaron Cutshall
Enterprise Data Architect & Senior Manager at Health First Inc.
The solution's technical support is good. Sometimes, getting the support team to respond takes time.
Read full review of IDERA ER/Studio »
Deepan M
Senior DevOps Engineer at a computer software company
We have not needed to contact the technical support team.
Read full review of TestRail »
Khurram Jamil Khan
Head of SQA, Project Manager at Vroozi
The technical support must be improved. There is a lot of to and fro before our issues get resolved.
Read full review of TestRail »
Nafiu Garba
Special Assistant to the Governor ICT COO at a tech services company
Before my organization subscribed to IDERA Uptime Infrastructure Monitor, it had issues with the support, but after...
Read full review of IDERA Uptime Infrastructure Monitor »
Anonymous User
Database Architect at a healthcare company
Customer Service: Customer service is very good but they're a west coast company and we're on the east coast and I...
Read full review of IDERA ER/Studio »
Anonymous User
Database Developer at a financial services firm
The only thing I had an issue with was licensing, and the support was very good. They replied very quickly and it was...
Read full review of IDERA ER/Studio »
Anonymous User
Principal Data Architect at a tech company
Customer Service: I've not had to use it in a while. Technical Support: I've not had to use it in a while.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not used IDERA ER_Studio's support enough to give a good rating on a scale of one to ten. I have only used...
Read full review of IDERA ER/Studio »
Anonymous User
Database Designer at a manufacturing company
Tech support has been good. I have no complaints about it. We haven't needed to use tech support in quite a while....
Read full review of IDERA ER/Studio »
Anonymous User
Senior Systems Administrator at a hospitality company
Customer Service: 5 stars! Excellent. Technical Support: 5 stars! Excellent.
Read full review of IDERA Uptime Infrastructure Monitor »
Jamie Vasser
IT Specialist at a government
Tech support is a sticking point with me. I am really disappointed in the tech support. We pay for the Platinum...
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a computer software company
We bought premium support and so far it is good. The normal technical support is okay; I would not rate it too high....
Read full review of IDERA ER/Studio »
Anonymous User
Quality Assurance Manager at a financial services firm
I have not contacted technical support.
Read full review of TestRail »
Anonymous User
Database Architect at a insurance company
Good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Database Administrator at a government
I don't think I've ever used their tech support.
Read full review of IDERA SQL Compliance Manager »
reviewer3261598
Works at a energy/utilities company
I cannot comment on customer service as we haven't purchased the tool yet and are still in the evaluation process.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Manager, Data Operations at a consumer goods company
Our experience with technical support has been good.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Administrador de Dados at a non-tech company
Very good. When we need, they respond to us quickly.
Read full review of IDERA ER/Studio »
Anonymous User
Data Architect at a financial services firm
I have not been in contact with technical support.
Read full review of IDERA ER/Studio »
Anonymous User
Senior DBA Lead at a government
I would evaluate tech support as "fair." It has declined over recent years. It's not what it once was.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Anonymous User
Senior DBA
Tech support has been okay, not that great, but they made sure that we got what we were looking for.
Read full review of IDERA SQL Diagnostic Manager for SQL Server »
Jean-Luc Mercier
Managing Partner at DXC Technology
There is plenty of documentation available online for assistance, making it straightforward to address any issues.
Read full review of IDERA ER/Studio »
Anonymous User
Senior Software Quality Assurance Engineer
I was not the point person.
Read full review of TestRail »
Anonymous User
Business Intelligence Analyst DBA at a government
Customer Service: 9/10. Technical Support: 9/10.
Read full review of IDERA ER/Studio »
Anonymous User
Software Engineer in Research & Development at a tech consulting company
Very good.
Read full review of TestRail »
Anonymous User
Database Administrator at a healthcare company
Tech support is pretty good. They resolve issues right away, I usually don't have to wait too long.
Read full review of IDERA ER/Studio »
Anonymous User
IT Infrastructure Team Lead
Customer Service: I'd give them four stars. Technical Support: I'd give them four stars.
Read full review of IDERA Uptime Cloud Monitor [EOL] »
Anonymous User
DBA at a consultancy
Tech support hasn't been as good lately as it was in the past. It is down to "average."
Read full review of IDERA ER/Studio »
Mariya Salamatova
Senior Business Intelligence Developer at a construction company
Overall, technical support is okay. It's fast and usually, within four or five hours, I get a reply.
Read full review of IDERA ER/Studio »

Review 1 of 30

Technical Support

No Data Available

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