Compare ABBYY vs SS&C Blue Prism

ABBYY

Based on 52 reviews.

SS&C Blue Prism

Based on 138 reviews.

Latest Research

Buyer's Guide

ABBYY Vantage vs. Blue Prism

September 2026

Blue Prism vs. ABBYY Vantage

Updated: September 2026

Buyer's Guide

ABBYY Vantage vs. Blue Prism

September 2026

ABBYY Vantage vs. Blue Prism

Updated: September 2026

Buyer's Guide

ABBYY Vantage vs. Blue Prism Cloud

September 2026

ABBYY Vantage vs. Blue Prism Cloud

Updated: September 2026

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Blue Prism

Coca-Cola, Walgreens, American Express, Royal Bank of Canada, Pfizer, Shop Direct, O2, Siemens, Ascension Healthcare, Jaguar Land Rover

Blue Prism Cloud

Cabot Credit Management, Hovis, Utilita

Popular Solutions

3 reviews

0 reviews

6 reviews

2 reviews

Top Industries

Financial Services Firm

12%

Manufacturing Company

10%

Outsourcing Company

Comms Service Provider

Financial Services Firm

14%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

AyanBanerjee
Cloud & AI Architect at a tech vendor
Our use case for Blue Prism Cloud is basically RPA, Remote Process Automation, involving automation agents that we...
Read full review of Blue Prism Cloud »
Tanweer Alam
Technology Architect at Infosys
I primarily use Blue Prism in my organization's process automation after having already assisted in UiPath. Before,...
Read full review of Blue Prism »

Review 1 of 2

Customer Service

Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
Read full review of ABBYY Vantage »
Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
Read full review of ABBYY Vantage »

Review 1 of 30

Bwalya Kasase
Operation Analyst at New Energy Consulting
The technical support team responds to the queries quickly.
Read full review of Blue Prism Cloud »
AyanBanerjee
Cloud & AI Architect at a tech vendor
My experience with the technical support of Blue Prism Cloud is positive; it is quite good overall, and I haven't...
Read full review of Blue Prism Cloud »
Dinesh P
Technical Architect at YASH Technologies
I would rate the technical support by Blue Prism as eight out of ten, with both products being comparable, but Blue...
Read full review of Blue Prism »
Roshan James
Service Delivery Leader - Software Engineering at a insurance company
Blue Prism's support is good at what they do, and they have lots of people available to help. I would rate the...
Read full review of Blue Prism »
Aaron Ingram
Director at Real Capital Solutions
I have only reached out to technical support on one occasion and I felt that it was fine. The community support and...
Read full review of Blue Prism Cloud »
Pavan-Sharma
Senior Consultant at a consultancy
My experience with Blue Prism's technical support has been largely positive, with them being very responsive when...
Read full review of Blue Prism »
Emeka Uchendi
IT Consultant at ITwize Technology Limited
We have found it difficult to receive support from Blue Prism.
Read full review of Blue Prism »
Abhimanyu Thite
Software Engineer at Globant
The value of this product could be greatly improved if we could get satisfactory answers from the technical support....
Read full review of Blue Prism »
Sravan G
Senior Project Manager at Resolve Technology, Inc.
The product's customer support is responsive, but they take a lot of time. My company is in India, while most of the...
Read full review of Blue Prism »
Dinesh P
Technical Architect at YASH Technologies
Technical support is often delayed as it takes four to five days to resolve issues since some people work across...
Read full review of Blue Prism »
Kumar Animesh
Automation Manager at AMEX
The technical support team of Blue Prism Cloud is very good. Sometimes they even let us report issues with our...
Read full review of Blue Prism Cloud »
Anonymous User
Head of Solution Development at a energy/utilities company
Technical support have been very responsive.
Read full review of Blue Prism Cloud »
Ragu Ram
Head of IT and security at HN India
The support is excellent. I rate the stability of Blue Prism Cloud a ten out of ten.
Read full review of Blue Prism Cloud »
Ghaith ABDESSALEM
Enterprise Resources Planning Consultant at ILIADE CONSULTING
I've never used technical support, but I've gotten answers from community forums and blogs.
Read full review of Blue Prism Cloud »
Francisco Javier Mateus Ramos
Technical and ROM Architect at PROA IA
If you have problems in production, they have technical support 24/7. They respond quickly and help you resolve the...
Read full review of Blue Prism »
Anonymous User
Doctoral Researcher at a educational organization
Most of our use cases are back office-based. They usually don't interfere with our day-to-day operations. We tend to...
Read full review of Blue Prism »
Anonymous User
Development Lead For RI DMV Modernization at a tech services company
I never got a chance to contact their technical support.
Read full review of Blue Prism »
Anonymous User
Vice President at a tech services company
The technical support is good. I would rate it eight out of ten.
Read full review of Blue Prism Cloud »
Ketan Puri
Technical Lead at a tech vendor
Support for Blue Prism Cloud is excellent. It's better than the support you get for the standard Blue Prism platform....
Read full review of Blue Prism Cloud »
Anonymous User
RPA Project Manager at a financial services firm
I don't have a lot of experience with technical support. At this time, I cannot say anything good or bad.
Read full review of Blue Prism »
Anonymous User
Bank Employee at a manufacturing company
It is pretty good.
Read full review of Blue Prism »
Anonymous User
Lead RPA at a financial services firm
Most technical issues are handled in-house. There are two teams. One is the configurator or development team. The...
Read full review of Blue Prism »
Mattia Mezzacapo
RPA Engineer at a computer software company
Technical support is quite good although I think not as good as with some other solutions. UiPath, for example, has...
Read full review of Blue Prism »
Anonymous User
Senior Software Engineer at a computer software company
We did require support, but we got it from the website. If you compare it with UiPath and you require support, there...
Read full review of Blue Prism »
Anonymous User
Director, Km & Bpo Innovation at a tech vendor
This product is very easy to maintain, so we haven't had to contact technical support.
Read full review of Blue Prism »
ManagerDir667
Managing Director at a tech vendor
We have not dealt with technical support for this solution.
Read full review of Blue Prism »
Anonymous User
Solutions Architect at a consumer goods company
I have been in contact with technical support many times, and I would say that they are good. It is robust I would...
Read full review of Blue Prism »
MohammedTafazal
Rpa Lead Architect And Manager at a computer software company
We used to contact Blue Prism for license parts and if we need another consultant. Technical support is not as...
Read full review of Blue Prism Cloud »
Anonymous User
Director Of Innovation at Quantum AI
We have been in this for quite a long time. I myself have put in 33 years in the IT industry. Most of the time it...
Read full review of Blue Prism »
Anonymous User
Head of Transformation at a financial services firm
They have a call every three months with me to understand what are my needs at that moment. If they can adjust...
Read full review of Blue Prism »

Review 1 of 30

Technical Support

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