Compare ABBYY vs Fortra

Aldergrove Financial Group, Preferred Health Professionals, Mindbeam Technologies, First Credit Union in British Columbia, Vestcom International, Prime Liberty Benefits, University of Tampa, CNLBancshares, World Precision Instruments, BJ's Restaurants, Globe Pequot Press, Accudata Technologies, Norton Healthcare, Pacific Toxicology Laboratories

Popular Solutions

ABBYY Vantage

25 reviews

ABBYY Timeline

1 reviews

Fortra's JAMS

20 reviews

Fortra's GoAnywhere MFT

10 reviews

Fortra's Automate

10 reviews

Top Industries

Computer Software Company

15%

Financial Services Firm

14%

Comms Service Provider

12%

Manufacturing Company

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Vice President Technology at a tech vendor
Our most common use case is sales order and invoice processing. The solution is used for this processing very, very...
Read full review of ABBYY Vantage »
Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
Read full review of ABBYY Timeline »

Review 1 of 2

Brando Diego
System Engineer at Notable Frontier Sdn Bhd

Read full review of Fortra's Vera »
Rob Grafrath
VP, Enterprise Systems at Capio
Our primary use case is for file automation: detecting the presence of files, moving files from one system to...
Read full review of Fortra's JAMS »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
My use case for Tripwire Enterprise is configuration monitoring and regulatory purposes for the NERC CIP standards....
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Security Architect at a comms service provider
We primarily use the solution for the managed detection and response capabilities.
Read full review of Digital Guardian Endpoint Detection and Response Service [EOL] »
Owen Nunez
Security Engineer at Protego Trust Bank
I used to sell the solution and use it for certain companies. We had a use case for on-premise and deployment options...
Read full review of Digital Guardian »

Review 1 of 5

Customer Service

Jagadeesh J
Product Lead at redBus
I would rate the technical support a nine out of ten.
Read full review of ABBYY Vantage »
Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
Read full review of ABBYY Vantage »
Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
Read full review of ABBYY Vantage »
Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
Read full review of ABBYY Vantage »
Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
Read full review of ABBYY Vantage »
Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
Read full review of ABBYY Vantage »
Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
Read full review of ABBYY Vantage »
Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
Read full review of ABBYY Vantage »
Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
Read full review of ABBYY Vantage »
Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
Read full review of ABBYY Vantage »
Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
Read full review of ABBYY Vantage »
Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
Read full review of ABBYY Vantage »
Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
Read full review of ABBYY Vantage »
Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
Read full review of ABBYY Vantage »
Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
Read full review of ABBYY Vantage »
Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
Read full review of ABBYY Vantage »
Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
Read full review of ABBYY Vantage »
Bharadwaj Gali
Staff Engineer at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
Read full review of ABBYY Vantage »
Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
Read full review of ABBYY Vantage »

Review 1 of 30

BahatiAsher Faith
Software Developer at Appnomu Business Services
Their support is excellent. You can raise a support ticket, and within four hours, you'll have a response. Because...
Read full review of Fortra's Automate »
Akinwale Sekiteri
Managing Partner at Teksphere Global Services Limited
Initially, I had concerns about its technical support due to the time zone difference with the US-based team,...
Read full review of Fortra's Globalscape Managed File Transfer »
Sandeep Jopat
Cyber Security Researcher at a engineering company
Digital Guardian's customer service and support are characterized by a dedicated global team that operates on a 24/7...
Read full review of Digital Guardian »
MehboobQureshi
Practice Manager at Saapatech
The technical support is very bad. Support has to be drastically improved.
Read full review of Digital Guardian »
Watchara Manusnanta
Product Manager at Tech Titan Distribution Co., Ltd.
I have not used the support.
Read full review of Digital Guardian »
Sumit Mundik
Application Development Senior Analyst at Accenture
We troubleshoot errors ourselves so have not needed technical support.
Read full review of Fortra's Globalscape Managed File Transfer »
Jack Frano
Principal at Adaptive Growth, Inc
Technical support is terrific.
Read full review of Fortra's Automate »
Andrew Draus
Data Automation Engineer at a financial services firm
The technical support is very good. They are responsive and work through issues with me. I called them two or three...
Read full review of Fortra's Automate »
Anonymous User
Systems Administrator at a local government
Their technical support has been great. I've contacted them during business hours as well as after business hours...
Read full review of Fortra's Globalscape Managed File Transfer »
Brendan McMahon
IT Analyst at a computer software company
Their technical support is excellent. They're a straight-up 10 out of 10; really good. I've only ever contacted them...
Read full review of Fortra's JAMS »
Anonymous User
Product Manager - RPA at a security firm
Technical support is very good and very prompt. They have a chatbot for partners and clients. Anybody who goes to the...
Read full review of Fortra's Automate »
Anonymous User
Senior Technical Engineer at a tech vendor
Their technical support is nice. I am satisfied with them.
Read full review of Fortra's Tripwire Enterprise »
Omayra Marchany
Chief Administrative Officer at rpa total centroamerica
Technical support is a bit of an issue. We have our technical support team from Argentina. We can't even speak the...
Read full review of Fortra's Automate »
Anonymous User
Senior Cybersecurity Analyst at a energy/utilities company
The technical support for Tripwire Enterprise is above average, so it's a seven out of ten. Support used to be...
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
IT Manager at a transportation company
I've contacted customer support several times to restore licensing after rebuilding our server and recovering the...
Read full review of Fortra's Automate »
Brian Davidson
VP/Core System Support Manager at a financial services firm
Their tech support is pretty good in responding to us and in helping us to work through any issues that might crop...
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Consultant at a manufacturing company
I've contacted them. They were very helpful. I'd rate them a ten out of ten.
Read full review of Fortra's Automate »
Anonymous User
Director of IT Operations at a financial services firm
I had an amazing experience with the technical support team. The team members respond right away. They answer the...
Read full review of Fortra's JAMS »
Vinayak Hariharan
Robotic Process Automation Developer at Bulwark Technologies L.L.C.
The tech support from the vendor side has been excellent. We can submit a support ticket and we will receive a...
Read full review of Fortra's Automate »
Anonymous User
Vulnerability and Security Configuration Resource at a transportation company
Technical support was hardly required for IP360.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Application Development Manager at a government
The tech support is pretty good, and the team members are knowledgeable for the most part; I rate them eight out of ten.
Read full review of Fortra's GoAnywhere MFT »
Anonymous User
Senior Manager at a consultancy
So far, I am really happy with the technical support. The delay is between one and two days. In all of our requests...
Read full review of Fortra's Automate »
Garth Ries
CTO at a financial services firm
JAMS support is as near to perfect as we can get, so I would rate them a nine out of ten. They are the best support...
Read full review of Fortra's JAMS »
Anonymous User
General Manager at a tech services company
Their support needs improvement. We have a partner, but we are not receiving a quick response. I do not know if the...
Read full review of Fortra's GoAnywhere MFT »
Jay Triche
Senior Developer/Analyst at Lamps Plus
The technical support has been fine. It has been useful each time we've reached out to them, unless we find a little...
Read full review of Fortra's GoAnywhere MFT »
Sue Penick
Director of IS at Bennington Marine, LLC
Technical support has been very helpful and that was particularly true when I hired a new programmer.
Read full review of Fortra's JAMS »
Anonymous User
Consultant at a financial services firm
Technical support could be better.
Read full review of Fortra's Tripwire Enterprise »
Anonymous User
Senior IT Security Analyst at a retailer
Tripwire’s technical support has always been excellent.
Read full review of Fortra Tripwire IP360 »
Anonymous User
Sr Analyst at a manufacturing company
Customer support was the best part of JAMS. When we needed instant help, especially when something in production...
Read full review of Fortra's JAMS »
Brian K Hoskins
Manager of Technical Services
The technical support has been excellent. They have always responded promptly and in a timely manner. We have never...
Read full review of Fortra's JAMS »

Review 1 of 30

Technical Support

No Data Available

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