Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

4 reviews

0 reviews

147 reviews

3 reviews

1 reviews

Top Industries

Financial Services Firm

13%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

Financial Services Firm

16%

Construction Company

12%

Manufacturing Company

11%

Computer Software Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Pj Stevens
Digital Advertising Manager at a tech vendor
Our large scanning department receives documents from a variety of sources, including clients, suppliers, and others....
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 4

Customer Service

Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Review 1 of 30

Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
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Jaleel Shaik
Lead developer at McKarthy Labs
I rate Automation Anywhere support 10 out of 10.
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Nilesh Pundkar
IVR Developer at Orange
I would rate the technical support as an eight out of ten.
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Bharath Kumar.
Director of Data Engineering and Automation at a tech vendor
Technical support is decent. We were previously on a lower level of service support but realized we needed better...
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Priya Batish
Group Manager at a tech services company
I don't interact with the people from Automation Anywhere.
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Nelson F. Guerrero
Senior Manager & Principal Automation Architect, AI + Automation at a manufacturing company
I would rate their technical support an eight out of ten. There is some room for improvement. A lot of that depends...
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Anonymous User
BI & Analytics Consultant at Deloitte
Very good.
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Reviewer7845234
COO at a venture capital & private equity firm
I wasn't entirely satisfied with Automation Anywhere's support. Cultural differences between them and UiPath or DDI...
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Dhaneel Shanthpure
Founder and CEO at Digigro
Technical support needs to be worked on as the turnaround time can be around a week, even though we are just using...
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Katherine Herbel
RPA Lead at a financial services firm
The technical support is not great. We have had issues where they close our tickets when we don't respond to their...
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Anonymous User
Lead Engineer at a financial services firm
The technical support team has been with me from the beginning of my journey with Automation Anywhere. I was not a...
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Anil S.
Technical Architect at a consumer goods company
I haven't dealt with Automation Anywhere's technical support.
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Anonymous User
Senior Group Manager at a financial services firm
I have not had a lot of experience with their technical support.
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Anonymous User
Technical Consultant at PT. Mitra Integrasi Informatika
We have not yet tried to contact technical support.
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Anonymous User
Delivery Manager (RPA : Robotics Process Automation) & Automation Architect at Accenture
Technical support is good.
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Anonymous User
Team Manager at Capgemini
They are always up to mark and ready to help out when in need.
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RaviMandal
Assistant Manager at Genpact India
I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward...
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Keiichi Stevens
RPA Developer at FedEx
The customer support is great. We currently have platinum support and they're available any time we need them. I...
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George-Bennett
VP Business Development at Ampliforce
It is good.
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Sunil Ranka
Founder at Predikly
Technical support is pretty good. They are reachable and they've been able to solve the problems.
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Derrick Aiine
Information Technology Manager at Benchmac Safety Services Ugand
My experience with communicating with the technical support of Automation Anywhere has been very positive. We had a...
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MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
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MuhammadAli2
Senior Process Automation Analyst at a computer software company
The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but...
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Anonymous User
Manager, Business Process Integration at a manufacturing company
I have take basic courses at Automation Anywhere University, because I an not actually a programmer. I just needed to...
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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Srihari Hari
Solutions Architect at Emids
The technical support from Automation Anywhere is good. I worked with the Automation Anywhere platform for a long...
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GovardhananDevendran
Technical Analyst at a computer software company
We had some day-to-day issues with BotFarm, so we contacted technical support, and they provided solutions. On a...
Read full review of BotFarm »
Anonymous User
Vice president at a financial services firm
The technical support team is an excellent resource. We are a long-standing partner of Automation Anywhere in our...
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Anonymous User
IT Project Lead at a financial services firm
We have been pleased with the technical support. Their response times, capabilities, and patience when working with...
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Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Review 1 of 30

Technical Support

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