Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

3 reviews

0 reviews

158 reviews

3 reviews

1 reviews

Top Industries

Financial Services Firm

12%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

14%

Financial Services Firm

13%

Construction Company

12%

Manufacturing Company

10%

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
Read full review of BotFarm »
reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
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Review 1 of 4

Customer Service

Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Review 1 of 30

Marco Aurelio BALDOCEDA PORRAS
Tech Leader RPA Individual Contributor at Interbank
I rate the technical support a four out of ten.
Read full review of IQ Bot [EOL] »
Hilal Paray.
Pre-sale Director at Omnyx International
The technical support services are good, although there can be occasional delays due to connectivity issues. Overall,...
Read full review of IQ Bot [EOL] »
Binil Babu
Senior Ia Developer And Release Manager at Nagarro
My experience with deployment has been very smooth so far. I have not encountered many issues, and whenever we deploy...
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Prasanth Selvaraj
Application Manager / Product Manager at a tech vendor
I rate the technical support for Automation Anywhere as nine. I am totally satisfied with the response time and quality.
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Vitor Paulo Correia
Project Manager at ELETROBRAS
We have Gold Service with Automation Anywhere. Support has been a big advantage for us. We have many assets and 8,000...
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Jayamahavarshini S
Software Engineer Intern at a university
Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from...
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Ahmad Raza
RPA Developer at a tech services company
I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is...
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Vernon Dickson
Sr Program Manager at a energy/utilities company
Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a...
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Bonnie Dallum
Global Intelligent Automation COE Lead at Cargill
We've had really good support with Automation Anywhere. We have weekly tech meetings with Automation Anywhere. I also...
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Neethushree S
QA in RPA at Merck Group
The customer service and support team is really good. We faced many challenges in certain scenarios, and even with...
Read full review of IQ Bot [EOL] »
Saurabh Soni
Manager at a financial services firm
I have used the technical support a lot of times. It has improved a lot. The response time has been very good. We...
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Mohan Negi
Senior Consultant at PricewaterhouseCoopers
We contact Automation Anywhere's technical support via email. I would like the support to be faster. Their response...
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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Anonymous User
Senior Software Engineer at Athena Global Technologies Ltd
Their technical support is the best. I always find the best solutions in the customer portal.
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Anonymous User
Customer Success Manager at a tech services company
Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not...
Read full review of IQ Bot [EOL] »
Vignesh
CTO at a consultancy
Technical support is really good. When we have had issues, they have been able to help us. They gave us several...
Read full review of BotFarm »
Anonymous User
Senior Testing Consultant at dhdigital
The technical support is very good. Whenever we raise any ticket with the support team, they respond immediately. Our...
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Anonymous User
Manager, Administrator of Strategy Team at a computer software company
We are getting technical support as a consulting service. Automation Anywhere Japan is doing the technical part of...
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Anonymous User
Consultant at Zs
If we have issues, the Automation Anywhere team is always available to support us, as there are account managers and...
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Prateek Kapoor
Global Intelligent Automation & Transformation Leader at a tech company
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although...
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Apshana A
Professor at a university
It has good technical support, but the response quality and availability depend on your subscription plan. They offer...
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Anonymous User
Configuration Specialist at a energy/utilities company
The technical support is good. They try to get back to us within one to two days. Once they do respond, everything is...
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Mark Teddy
IT Team Leader at PLANET DIGITAL TECHNOLOGIES
I have never contacted the technical support or customer support of Automation Anywhere because when I visit the FAQs...
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Anonymous User
Team Lead at Tata Communications Ltd
Technical Support is always available and they help from scratch, trying to resolve each query.
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Anonymous User
Developer at Tata Consultancy Services
Product support for our customers needs improvement. They should increase the support personnel.
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Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
Anonymous User
Technical Lead at a manufacturing company
The technical support is good. Whenever we have issues with the product, the support team gets back to us normally...
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Luis Romero
CIO at Binary Technologies Inc
The technical support is great. The Automation Anywhere University is very good. I liked the courses and the videos,...
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Anonymous User
Senior Associate, IT at a financial services firm
Automation Anywhere technical support has been great. Some of their partner support is less than to be desired.
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Kaushik-Mukherjee
Project Manager at ANZ Banking Group
The support that we receive from Automation Anywhere is really good. We have specific customer success managers as a...
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Review 1 of 30

Technical Support

No Data Available

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