Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

7 reviews

0 reviews

152 reviews

4 reviews

2 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Comms Service Provider

Manufacturing Company

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aneesh_Nair
Product Analyst at a computer software company
I am an IDP expert and have worked with robotic process automation tools and intelligent document processing...
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Anonymous User
Senior System Engineer at a tech services company
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at a tech vendor
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
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KalpeshParikh
Co Founder at a media company
The primary use cases predominantly involve banking, including check validation, fraud management, and anti-money...
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Review 1 of 4

Customer Service

Andrew Doman
Senior Manager at a tech vendor
The technical support is good. They solve problems relatively quickly.
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Mauricio Dias
C Data and Documents For Automation at a tech services company
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Aneesh_Nair
Product Analyst at a computer software company
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Tharun Kp
RPA and ABBYY Developer at a logistics company
The technical support is helpful. I rate the technical support a seven out of ten.
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Pratheek Shiri
Abbyy Flexicapture Developer at a computer software company
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Mauricio Dias
C Data and Documents For Automation at a tech services company
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Shiwali Shukla
IDP consultant at a outsourcing company
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
Senior Manager at a financial services firm
In general, the ABBYY support is pretty good. They are very responsive and try to resolve any issues.
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Brian Grover
Senior Consultant at a tech services company
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Priya Zaveri
Automation Tech Resource Lead at a recruiting/HR firm
I have not contacted technical support.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Review 1 of 30

Amahl Williams
Hyperautomation Transformation & Strategy at a tech services company
I rate Automation Anywhere eight out of 10. It's on par with competitors, especially if you get the enterprise...
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Sunilkumar Venugopal
Head of RPA Team at a manufacturing company
The product has a very good support team. We have not had any major challenges with them.
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Jayamahavarshini S
Software Engineer Intern at a university
Their support is very useful. If any doubts arise, they clear them and provide training. We get good service from...
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Aliu Balogun
Head, Digital Business and Innovation (BSc/MSc Computer Science, CISA) at a tech company
Automation Anywhere (AA) has very good technical support.
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Octavio Medina
Intelligent Automation Engineering Manager at a financial services firm
We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner...
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PrashantSharma5
RPA Consultant at a tech services company
I contacted technical support once when I had issues with the OCR and document automation part. I reached out for...
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Zaid Chougle
Technical Lead at a computer software company
We had a lot of questions during our initial phase. For non-fatal issues, such as development problems related to...
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Jack Strenkowski
Automation Manager at a manufacturing company
On a scale of one to ten, I would rank their technical support group a nine.
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SandeepVerma
Manager-Service Delivery at a computer software company
I rate IQ Bot support nine out of 10. You might have technical difficulties requiring some tweaking or minor issues...
Read full review of IQ Bot [EOL] »
SHUBHAMKUMAR
Manager at a tech services company
The technical support is structured based on the sensitivity of the ticket. I have created many tickets on the...
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Gurvinder Singh Dhaliwal
Director at a tech services company
We used the technical support once. The dashboards were not working. However, it was more due to resources on our...
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Islam Fathy
Senior RPA Developer at a computer software company
Their support is good.
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Anonymous User
VP Software Engineering at a tech services company
I haven't had a chance to interact with technical support yet. The community support is good.
Read full review of BotFarm »
Anonymous User
RPA Developer at a consultancy
I have only used customer support once, but the support team member I spoke with was very friendly, knowledgeable,...
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Prasanth Selvaraj
Application Manager / Product Manager at a tech vendor
The technical support team is knowledgeable and efficient, readily guiding users toward automated solutions. While...
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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IshanDutta
RPA Specialist at a consultancy
We provide our own support and do not depend on Automation Anywhere's support.
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Anonymous User
RPA Specialist at a tech services company
Supportive but takes longer time to respond.
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Anonymous User
Project Manager -Learning and Development at a computer software company
Technical support is very good, and we are getting what we require. Initially, it wasn't that great at the start of...
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Sankarlal M
Senior Consultant at a consultancy
The technical support team was very good to work with, as they were knowledgeable and provided good explanations....
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Anonymous User
Sr. Software Engineer at a computer software company
I have experience with their technical support. There was a time when we had issues with understanding a...
Read full review of IQ Bot [EOL] »
Anonymous User
IT Director at a tech services company
I haven't heard any complaints from the team about technical support. I haven't interacted directly with the...
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Anonymous User
Process Architect at a media company
The technical support has been helpful from what I've used. Initially, when we were exploring solutions and using...
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Anonymous User
Automation Lead at a computer software company
We do reach out to Automation Anywhere technical support and it definitely helps.
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Anonymous User
Head of Sales at a tech services company
I've never used technical support.
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Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
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Anonymous User
Advisory Council Member at a tech services company
A lot of the technical support is done by my teams. I do not have great visibility. As far as what my team has told...
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Vinay Sridhar
IT Team Lead at a manufacturing company
The technical support is good. They are responsive to any questions that we have.
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Jian Chen
Systems Engineer at a insurance company
The technical support is good.
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Anonymous User
Business Transformation Manager at a maritime company
Their technical support is good. Any issues that we've raised, they've gotten right back to us and helped come up...
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Review 1 of 30

Technical Support

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