Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

9 reviews

0 reviews

168 reviews

7 reviews

2 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

11%

Manufacturing Company

Comms Service Provider

Computer Software Company

16%

Financial Services Firm

12%

Manufacturing Company

Healthcare Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Amr Hammad
Managing Director at Injaz
Some of my clients are using ABBYY FlexiCapture for formal cognition. For example, it is used for processing Egyptian...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 2

Customer Service

Amr Hammad
Managing Director at Injaz
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Jagadeesh J
Product Lead at redBus
I would rate the technical support a nine out of ten.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Julien Fremeau
IT Solution Manager DMS & Low-Code at a manufacturing company
The technical support was good.
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Review 1 of 30

Christian Pinheiro
Executive Tech Manager at Inter
I rate Automation Anywhere support nine out of 10. The local support in Brazil could improve. While it has gotten...
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Kumar Animesh
Automation Manager at AMEX
They have a support channel where we can raise our concerns. If we cannot understand something or we do not have a...
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Sunilkumar Venugopal
Head of RPA Team at Olam International
The technical support team is pretty quick when we raise any issues.
Read full review of IQ Bot [EOL] »
Srikanth Haridoss
Director of Platform and Hyperautomation Services at a media company
I would rate Automation Anywhere support a seven out of ten. Enhancing the support tiers might be beneficial, and...
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Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
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Ahmad Raza
RPA Developer at a tech services company
I have contacted customer support for Automation Anywhere, and while their responsiveness is good, the reliability is...
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Vernon Dickson
Sr Program Manager at a energy/utilities company
Automation Anywhere support has been very good. We're able to put in tickets and request support, and we'll have a...
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Kelvin Chee Khai Loon
System Developer at PKT Logistics Group Sdn. Bhd.
The customer service is fantastic and they always provide reliable feedback and help.
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Anonymous User
Assistant to GM, IT & Business Transformation Division at a manufacturing company
We do utilize Automation Anywhere’s technical support via our partner. Since Automation Anywhere's Japan office was...
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Punith Venkatesh
Consultant at a tech services company
I would rate the technical support as a six out of ten. They are combining the tech support and forums into one...
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Anonymous User
Solution Architect | RPA at Sutherland Global Services
Technical support is excellent.
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Anonymous User
Software Engineering Manager at a financial services firm
Technical support is good. They need to improve their response to production issues. They need to have knowledgeable...
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Anonymous User
Manager Carrier Operations at a logistics company
We have contacted technical support many times. They are very helpful and very responsive in resolving any issues.
Read full review of IQ Bot [EOL] »
Amirul Arifin
Head of Automation at a tech services company
The technical support team has been prompt and helpful in addressing issues coming out of the platform. There is a...
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Anonymous User
CPA at a tech services company
I've attempted to engage with customer service, but it is difficult and a drawback. For instance, my partner and I...
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Anonymous User
RPA Platform Architect at Accenture
Customer support is excellent and have helped on multiple occasions.Raising a ticket through through partner/support...
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MichaelWilliamson
Automation Lead at University of Melbourne
The technical support in Melbourne, it's great. We have a strong relationship with Andrew Rowlands, who's our...
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RaviMandal
Assistant Manager at Genpact India
I feel day by day there will be an implementation coming up and we will be adding new features. I will look forward...
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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Anonymous User
Senior RPA Developer at a tech services company
The technical support is very good and responsive. They have a help portal that is very clear and easy to use....
Read full review of BotFarm »
Anonymous User
BPM Analyst at a financial services firm
The technical support, from my experience, has been very good. Granted, sometimes there has been a little slowness,...
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Sangameshwar Biradar
Assistant Professor at Gitam
We do resolve some problems ourselves, but if it is difficult then we approach the technical support for Automation...
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reviewer367378
Head of functional & technical architecture - Support functions Information System at a manufacturing company
The technical support was helpful and responsive.
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Anonymous User
Technical Architect at MindTree
Their support in case of any tickets raised is more helpful for us in resolving the issues at the earliest.
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Anonymous User
Infrastructure Manager at a financial services firm
The technical support is very helpful. We have almost 24/7 support. We also have a representative who works closely...
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Bhaskar R
Sr Site Operations Coordinator at a retailer
We have not used technical support for this solution.
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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Anonymous User
GIS Engineer at a tech services company
The technical support is good.
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Manohar-Reddy
Performance & Functional Automation Specialist at a pharma/biotech company
The technical support is good. We have not had any issues.
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Aman_Kumar
Technical Analyst at Tesco India
The technical support team is supporting us well.
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Technical Support

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