Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Automation Anywhere Document Automation

Eletrobras, Osaic, Jemena, KPMG

Popular Solutions

3 reviews

0 reviews

152 reviews

2 reviews

1 reviews

Top Industries

Financial Services Firm

11%

Computer Software Company

10%

Manufacturing Company

Outsourcing Company

18%

Financial Services Firm

11%

Comms Service Provider

10%

Manufacturing Company

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Anonymous User
Senior Manager at a consultancy
We use ABBYY to extract data from PDF documents or images in any format. We process a lot of tax forms and support...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Mufaddal Mufaddal
In A Company at EPUS
Our main use case for AI Agent Studio involves managing our technical back end as well as the customer-facing front...
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Krupesh Shah
Account Director at a tech vendor
The main use case for Automation Anywhere AI Agent in the organizations I work with is bank reconciliation and PO...
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Anonymous User
Senior Rpa Consultant at a computer software company
I use it in my client project to extract data and communicate it for business purposes. I summarize the data, and...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
Read full review of IQ Bot [EOL] »

Review 1 of 5

Customer Service

Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
When you reach technical support for some idea of writitng simple scripts, they want you to speak to professional...
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Shiwali Shukla
IDP consultant at WNS
We did try to reach out to them for some of the challenges. They wanted us to take some proper services consulting,...
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Jagadeesh J
Software Engineer at a tech services company
I would rate the technical support a nine out of ten.
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Andrew Doman
Senior Manager at Wipro Limited
The technical support is good. They solve problems relatively quickly.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Saamir Hussain
RPA Consultant at a financial services firm
If I send a query, they do reply. If it is a proper query with screenshots, they give you a solution very quickly. If...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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AhmedSoliman2
Senior RPA Consultant at a tech services company
I've been in contact with several people from ABBYY and their support staff. They're very helpful.
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
Sr. RPA Applications Engineer at a tech services company
Once in a while, when we have any questions, we reach out to ABBYY. They were okay, and they were able to help me.
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Review 1 of 30

Douglas Long
Innovation & Automation Solutions Director, Healthcare at a tech consulting company
We've received great support from Automation Anywhere. We've developed some new innovative solutions with them...
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Rajnish Mishra
Senior RPA Developer at CognitBotz Solutions
Automation Anywhere has good support features.
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Ebin_Abraham
Data Engineer at Baker Hughes
The customer support team is excellent; if there is a technical issue we cannot solve, we create a ticket, and they...
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Raheel Irshad Khan
Rpa Solution Architect at MPC Cloud Consulting Pvt Ltd
I did not get a chance to work in the production environment, but for my personal grooming, I requested help a couple...
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Kishor Namburu
Head Of Information Technology at SAISOFT
I rate Automation Anywhere support eight out of ten. We get support from local partners. It's good.
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Gangadhar Wali
Founder and COO at InVibes
We don't get any kind of technical support or training for IQ Bot. There's a total lack of communication from them.
Read full review of IQ Bot [EOL] »
Marina Maged
Developer at RSA Global
I rate Automation Anywhere seven out of 10 for support. We had a customer service rep who was supposed to help us...
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KhaledMostafa
Regional Service Delivery Manager - Intelligent Automation at a tech services company
Customer support is very fast and helpful. They have all the information needed, and even if they do not have the...
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German Campos
Pre-Sales Manager (Peruvian Branch) at Global hitss
Their technical support is fine. We don't have any problem with the support of Automation Anywhere.
Read full review of IQ Bot [EOL] »
Venkat Sivaprakash
Management Consultant at Accenture
They are highly responsive to customer needs. I would rate their service as nine out of ten.
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Cathlina Roberts
IT Automation Manager at GM Financial
On a scale of one to ten, I would rate my experience with the support of Automation Anywhere a ten. They are very...
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Sunilkumar Venugopal
Head of RPA Team at Olam International
Tech support is one of its primary features, far better than the other RPA tools. We have been able to fix some big...
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Marc Mueller
Business Automation Specialist at RICOH Deutschland GmbH
I would rate their support an eight out of ten.
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Vikas-Jaiswal
Senior RPA Team Leader at a tech services company
Technical support is quite good, offering silver, gold, and diamond levels depending on the license. I have had...
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Ravi Kanala
Senior Rpa Consultant at a financial services firm
The customer support provided by Automation Anywhere is excellent. I would rate the customer support a 10 on a scale...
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Sachin Chitranshi
Senior Consultant at a financial services firm
We have never had to use the technical support as we were able to work with and implement the product. We act as...
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Anonymous User
Sr. Software Engineer at Saggezza
I have experience with their technical support. There was a time when we had issues with understanding a...
Read full review of IQ Bot [EOL] »
ShripadMhaddalkar
Director of Operations at XLNC Technologies
I have been receiving good technical support them, and hence I'm sitting on the sidelines. This is because if I...
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Anonymous User
Robotic Process Automation Manager at Imerys
The technical support is good. You create ticket on the website, then hear back from someone. I do wish they were a...
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Abdallah Ramadan
Engineer at a tech services company
I rate Automation Anywhere support eight out of 10.
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Anonymous User
Technical Architect Associate Manager at Sprint Nextel
They have pretty decent customer service support. I had reached out a couple of times and I found them decent and...
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MuhammadAli2
Senior Process Automation Analyst at a computer software company
I compare all other RPA tools to UiPath, which has excellent support—I'd rate it ten out of ten. In contrast, I'd...
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Anonymous User
Sr. Manager at Tata Consultancy Services
Technical support for this solution is good, and they have provided us with resolutions to our problems. We are...
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ApurvaBoradia
CEO at Nine A Business Connect
I have worked with their technical support. I would rate them quite well. It is improving day by day. From the...
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Anonymous User
Developer at a manufacturing company
We have 24/7 support. We usually talk to the representative and get a lot of information. We share our knowledge. One...
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Keiichi Stevens
RPA Developer at FedEx
The customer support is great. We currently have platinum support and they're available any time we need them. I...
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Prateek Kapoor
Global Intelligent Automation & Transformation Leader at a tech company
Automation Anywhere has a very nice support team, and it's just a call away. You don't have to log tickets, although...
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Anonymous User
Lead Engineer at a financial services firm
The technical support team has been with me from the beginning of my journey with Automation Anywhere. I was not a...
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AminPatel
Freelancer at a consultancy
I contacted their technical support. Their L1 support is just normal, and you can get that information on Google or...
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Reginald Christian
Head IT Operations and Infrastructure at a consultancy
The response from the technical support is really good. I just met the account manager and he was thrilled to see me.
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Review 1 of 30

Technical Support

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