Compare ABBYY vs Automation Anywhere

Automation Anywhere is a developer of robotic process automation software and testing software. The company was established in 2003, as Tethys Solutions, LLC in San Jose, California. The company's flagship product is also called Automation Anywhere. It is available in a Small Business

Sample Customers

ABBYY Vantage

NHS, Carlsberg, DHL, Societe Generale, Citi bank, Deloitte, 3M, Volkswagen, Adidas, PwC Browse through our customer stories.

Automation Anywhere

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics

BotFarm

Cisco, CocaCola Bottlers Japan, Macy's, Whirlpool, Unilever

Popular Solutions

8 reviews

0 reviews

165 reviews

6 reviews

2 reviews

Top Industries

Computer Software Company

14%

Financial Services Firm

12%

Manufacturing Company

Comms Service Provider

Computer Software Company

15%

Financial Services Firm

13%

Manufacturing Company

10%

Performing Arts

Quotes From Member Reviews

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Most Helpful Reviews

Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
I am an IDP expert and have worked with robotic process automation tools and intelligent document processing...
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Anonymous User
Senior System Engineer at Epossible
ABBYY Timeline is a very user-friendly and intuitive tool - even for people who are new to process mining, as the...
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Review 1 of 2

Venkat Sivaprakash
Management Consultant at Accenture
Finance is where it starts in most companies. Other areas are slowly adopting it. In banking, automation is taking...
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Ganesh-Subramanian
Digital Transformation Lead at a tech vendor
Our company uses the solution to collect insurance data and transport it to a specific destination. BotFarm is also...
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reviewer64819354
Director of Global Automation at a tech services company
Our primary use case for IQ Bot is mostly for document processing for our clients.
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Review 1 of 3

Customer Service

Pratheek Shiri
Abbyy Flexicapture Developer at Novigo solutions
Whenever we have issues, we raise a ticket, and we get a response from the support team.
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Nesrin Benhayoun
Steering Manager at OGS
We contracted the technical support and everything was fine with their support.
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Amr Hammad
Managing Director at a computer software company
I rate the support form ABBYY FlexiCapture a four out of five. The support could be more responsive.
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Anshul Bansal
Senior Manager at Deloitte Canada
We have not had to contact customer service and support yet.
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Mauricio Dias
C Data and Documents For Automation at PRTi Digital
They are very good and fast. If you find any vulnerability or there is an issue in scaling this solution, they are...
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Tharun Kp
RPA and ABBYY Developer at DHL
The technical support is helpful. I rate the technical support a seven out of ten.
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Leshmi Giridharan
Data specialist at a mining and metals company
I have not used the support from the vendor.
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Amr Hammad
Managing Director at a computer software company
I provide the first-tier support for clients. However, for ABBYY's support, I would rate them eight out of ten.
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Ambica Gupta
Solution Architect at a manufacturing company
We currently have full technical support from our vendor, a direct partner of ABBYY. Our organization has also...
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RohithPradeep
Developer at a manufacturing company
The support is weak and it is difficult to find answers for day-to-day problems. There is no forum for answers and...
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Kostiantyn Ryzhevskyi
RPA Architect at a non-tech company
The support for this solution tend to respond in a timely fashion. However, more complex issues may mean a delay in...
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Aneesh_Nair
Product Analyst at Mad Street Den Systems Private Limited
We had only one or two technical instances, so I would rate the customer service around seven to eight out of ten.
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AnastasiaIlgova
Solution Architect at Automation COE
Technical support for this solution is mixed. Not all of the consultants from ABBYY are good. For example, we have...
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Sankarlal M
Senior Consultant at a consultancy
The customer support team are knowledgeable and responsive. Their response depends on the license that you hold with...
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Anonymous User
IT Consultant at a financial services firm
I have used tech support, and they've been extremely helpful. There was a part of the solution I couldn't figure out...
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Anonymous User
Senior Manager at a consultancy
I rate ABBYY support 6 out of 10. They respond quickly and provide decent assistance. However, the mode of support...
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Sally Chiu
Senior Product & Project Manager at a tech services company
I would say that the technical support is average.
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Anonymous User
Assistant to CEO and Sale Lead on RPA UiPath Solution at a tech services company
In Thailand, we've had to be the technical support, especially as resellers. So there's not really a lot of technical...
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Anonymous User
Technical Project Manager at a tech services company
The technical support is pretty good. The ABBYY support teams are very good and there is an open community, which is...
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Anonymous User
senior consultant at a tech vendor
Support does not answer tickets in a timely manner but eventually closes questions. For example, I have a few tickets...
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Mohamed Elbagoury
Senior Presales Consultant at Advansys-ESC
The solution's technical support is very supportive.
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Avinash Patil
RPA Developer at a manufacturing company
There is a forum for support but not many people are active. We have a license with them so we will usually receive a...
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Brian Grover
Senior Consultant at Inovoo GmbH
Technical support could be better. once you create a ticket, it takes some time for them to respond, from a partner...
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Anonymous User
Vice President Technology at a tech vendor
We have contacted technical support a few times. For example, we contacted them about documents that included...
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Anonymous User
Digital Service Lab Lead at a transportation company
With the normal ABBYY support, you go to support.abby.com and you raise tickets. The support is almost immediate....
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Priya Zaveri
Automation Tech Resource Lead at Kelly Services, Inc.
I have not contacted technical support.
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Anonymous User
Technical Project Manager at a computer software company
I don't have much experience with them. I only contacted their support team for something related to their training.
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Balsimran Kaur
Senior Software Engineer at a tech services company
My experience with customer service has been really good. I have not contacted them directly, but they do have...
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Anonymous User
Lead of ABBY Implementation Team at a tech services company
I rate ABBYY support nine out of 10. We reach out to them when we have issues that we cannot find solutions to on the...
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Anonymous User
RPA Developer/Consultant at a tech services company
Their tech support was successful. I would give them a nine or a 10 out of 10.
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Review 1 of 30

Vatsal Shah
Project Manager at Nine A Business Connect
Technical support for this solution is quite good and they are very responsive. They also give you a solution very...
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Vatsal Shah
Project Manager at Nine A Business Connect
If we are stuck anywhere, their technical team is always available. We have raised one or two issues with them and...
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Leo Porfirio
RPA Developer at Telefónica
I have used the support from BotFarm. Using their website we open a ticket and we then receive support. I would rate...
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Justin Third
Application Analyst at a healthcare company
I have contacted their support for technical issues with the software as well as personal build support. The response...
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Octavio Medina
Intelligent Automation Engineering Manager at a financial services firm
We migrated to gold support last year, which is excellent. What I appreciate is that you have a technology partner...
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Nadeem Bashir
Technical Analyst at a computer software company
I've never contacted technical support.
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Anonymous User
RPA Consultant & Developer at a tech services company
I rate Automation Anywhere support nine out of ten. We have used support a few times for one of our customers, and...
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Anonymous User
Product Manager
It can be improved. When we have issues or problems with the software, which is not common, that is one area that...
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Anonymous User
Senior Principal Consultant at a computer software company
My team has not been in contact with technical support.
Read full review of BotFarm »
SeenivasaganKannan
RPA Consultant at Intellect Design Arena Ltd
From our technical support, we receive a lot of suggestions. If you do it in this way, it will make your output...
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SagakumarGangipelly
Sr. Software Engineer at Tata Consultancy
IQ Bot's technical support is very helpful, and they respond very quickly.
Read full review of IQ Bot [EOL] »
TusharKant
Automation Developer at Schlumberger
Technical support could be much better with the responses which we get. Also, guys come to our company and help us...
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Anonymous User
President at PAVAJ LLC
Excellent
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ManjunathMothilal
RPA Consultant at ITC Infotech
I have asked many questions of the technical support team. They replied to me with very good answers. When I'm stuck...
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Anonymous User
System Test Engineer at a manufacturing company
Customer Service: I would rate them as 5/10, and only because I have had most of my interaction with technical...
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Matt Rethlake
RPA Business Analyst at Franklin Electric
The technical support is very good. We now have a technician on-hand to assist us with issues, instead of reaching...
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Anonymous User
Principal Analyst at a consumer goods company
The technical support is really good actually. When I submit a ticket, within two or three hours I have an answer. So...
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Anonymous User
Professor at a university
Technical support is easy to access with various communication channels, including emails and personal calls....
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Anonymous User
RPA Developer at a financial services firm
We have used the technical support. I am quite unhappy with the support part. The higher priority tickets are not...
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Anonymous User
Technical Architect at a computer software company
The technical support is good. It is very good, in fact. They're quite reactive. They were able to help us out. So I...
Read full review of IQ Bot [EOL] »
MuhammadAli2
Senior Process Automation Analyst at a computer software company
The support is good. I have faced difficulties with every RPA tool. Automation Anywhere has a good support system but...
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HoussamHammoud
Product Manager at Automation and AI Tools
I would like the technical support to respond quicker to the assigned tickets.
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Anonymous User
Associate System Analyst at NSEiT Limited
AA provides 24/7 support and with the effective ticketing tool, issues are addressed at the earliest.
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Saketha Krishna
RPA Architect at Sage IT
Technical support for this solution is good, but sometimes to takes a long time for them to get back to us. Sometimes...
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Anonymous User
RPA Specialist at Thirdware Solution Ltd.
Supportive but takes longer time to respond.
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Sujay Ghosh
Team Lead at Accenture
I use Automation Anywhere's tech support every day. They are awesome. Whenever I have certain ideas, I always drop...
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Anonymous User
Process Improvement Manager at a comms service provider
Technical support is very good, quick, and effective.
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MohanAgrawal
IT Consultant at ITC Infotech
We are creating bots, as of now, for different areas and use cases that we have. Once, that is completed and pushed...
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Anonymous User
Associate IT Developer at a healthcare company
The support for this solution is quite good.
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Anonymous User
Customer Success Manager at a tech services company
Technical support has been a problem for us. We must follow up after we have submitted a ticket. They are not...
Read full review of IQ Bot [EOL] »

Review 1 of 30

Technical Support

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