What is our primary use case?
Trellix Email Security's main use case is to protect our users from phishing emails and any type of unknown or spam emails. We are protecting our users from spam emails and unknown links, and we have integrated Trellix Email Security with our emails. We have protected our email security with our endpoint security, which is also Trellix. We are using TI-reputation for our email security system, and it is working fine.
A specific example of how Trellix Email Security helped protect our users from phishing or spam emails occurred when, on weekends, users received multiple spam emails. Trellix protected us by recognizing the spam links, scanning them with anti-malware engines, and then quarantining the emails for our users. A notification is also sent to users if they know the sender, allowing them to request the admin to release the email. Multiple users requested us to analyze the email sender, and we found that this sender was a spam source using a phishing campaign against our company. Trellix protected us from that spam campaign, and I appreciate this.
One of our use cases for Trellix Email Security is to protect users from spam emails. If any user accidentally receives a spam email and clicks on a link within the email body, Trellix scans the link with anti-malware and sandboxing. If the link is safe, users will be able to access it. If the link is deemed malicious or unknown, Trellix blocks it for all users.
How has it helped my organization?
Trellix Email Security has positively impacted our organization by being a very impactful and powerful tool. It reduces the number of threats that users received before the implementation of Trellix. The threats have significantly decreased, and it helps users analyze standard emails and phishing campaigns. Trellix Email Security provides a very user-friendly environment, which is great.
The impact of Trellix Email Security is very good. The reporting shows that we have reviewed multiple times, and above 90% of threats have been blocked by Trellix Email Security monthly. This reporting indicates that Trellix Email Security has helped protect us from cyberattacks.
What is most valuable?
The best features of Trellix Email Security are the integration, the reputation system, and the administration console. The central control console that we access for email security is the same console we use for our endpoint management and endpoint security features like antivirus. This is a main use case that helps administrators manage operational work, which is why we are using it.
The integration with Trellix Email Security and the central administration console simplifies our daily work significantly. The dashboard of Trellix Email Security is very good, and the reporting features aid us in analyzing threat events. The graphical representation is clear, which is a key aspect of our use case.
What needs improvement?
To improve Trellix Email Security, I think the dashboard details could be enhanced. It would be more efficient if the Trellix team could differentiate between multiple email security engines within our dashboard and integrate threat analysis with the email security engine. This would assist administrators in reviewing and protecting our organization better.
Almost all features are already in place in Trellix Email Security. Enhancing the reporting administration dashboard could add value.
For how long have I used the solution?
I have been using Trellix Email Security for three years.
What do I think about the stability of the solution?
Trellix Email Security is stable. We have not experienced any downtime or issues. Since we manage it on-premises, we have not encountered any downtime. Everything is working fine, and the administration of Trellix Email Security is very user-friendly.
What do I think about the scalability of the solution?
Trellix Email Security can handle growth as our organization expands. We have invested in multiple cybersecurity solutions, and Trellix Email Security is one of them. Recently, we have expanded our budget on email security and other security tools.
How are customer service and support?
The customer support for Trellix Email Security is very efficient and timely responsive.
Which solution did I use previously and why did I switch?
Before Trellix Email Security, we used Proofpoint email security.
What was our ROI?
We do not rely on a return on investment for Trellix Email Security. Our primary focus is protecting our users from threats and ensuring security. We operate under government regulations, which is why we do not prioritize ROI.
What's my experience with pricing, setup cost, and licensing?
The setup cost of Trellix Email Security is almost none, but the licensing is per user, and it has competitive pricing compared to other email security engines such as Trend Micro and Proofpoint.
What other advice do I have?
My advice to others looking into using Trellix Email Security is to evaluate and test it against their current solutions. I believe it will prove to be very efficient and enhance their company's security.
I do not have any additional thoughts about Trellix Email Security as I consider it a recommended product. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.