Radware DDoS Reviews

We use the solution to detect all incoming and outgoing traffic to our environment and to determine if there are any anomalies or if it is attack-free.

We wanted a way to defend our network from all kinds of attacks, like UDP segmentation attacks, HTTPS requests, syn attacks, etc.

The best feature is the auto mitigation of the DefensePro solution. It automatically begins mitigation in milliseconds when an attack is detected. 

During high-volume attacks, such as those during the Christmas and New Year periods, the solution protected our network perfectly, without any disturbance to our real-time users. It is really reliable. 

We use the SecOps center to manage all the policies being created. All of our devices are managed from that console.

When it comes to user experience, the GUI is outstanding. The CLI interface is also amazing because it gives us a proper set of commands. When there is a small difference in the command, it doesn't transfer, which is absolutely amazing. It somehow neglects any error in the investigation or troubleshooting steps. Using the management to console is the best. It's usable, even for a beginner engineer. Anybody I give it access to can use it without any issues.

I would rate the cloud DDoS management system for analyzing attacks on my organization an 8.5 out of ten. 

The best feature is the auto mitigation. It only takes a split millisecond to begin the mitigation of an attack.

We have seen a lot fewer false positives since implementing this solution. It has reduced the false positives by 25%.

The average amount of time it takes for the solution to detect an incident is around twelve to thirty seconds from the detection to the mitigation.

With Radware DDoS Protection Service, two people are able to manage the resource completely right now. We are able to do the protection. It has cut the resources a lot.

There's room for improvement in customization and integration. It would be better if routers and external firewalls could integrate with the solution. Additionally, when bugs are detected in a version during upgrades, there should be better communication about these bugs. They need to focus more on providing process documents highlighting bugs and their solutions.

Sometimes there is leakage in the network. Attacks go through without getting detected. It's a deployment issue, not a Radware problem. We don't use it to its fullest capacity.

Whenever there is an incident, it sometimes lacks the proper information about the attack, but most of the time, it's really reliable.

We have been using the solution since 2019. It was deployed for our telecommunication partners, and we started managing it in June 2022.

There has been some downtime, which affects the rating. I would rate stability as nine point five.

Scalability is excellent. On a scale of one to ten, it is a ten because we can use it to its maximum capability.

Our technical support is amazing. The expert and three-level tech support we get on the premium package are very thorough and knowledgeable.

Neutral

I have not used any DDoS solution before Radware. Before Radware, this decision was made by higher management and the customer itself.

During the deployment, especially the recent migration to the cloud, it might have taken around five to six months. The upgrade process and the hardware delivery process take time.

We have around 26 data centers, but the digital solution is deployed into our four central sites, through which all the network from the outside network and our internal network is connected.

Whenever you are going to deploy Radware DDoS solution, plan for the next ten years. Consider your company's growth and ensure your deployment can last without needing upgrades. 

On a scale from one to ten, I rate the solution as ten.

Our company is an ISP. We provide DDoS protection services ourselves. We need the technical means to be able to provide such services. We have DefensePro in our facilities through which we provide protection services to our clients.

Radware Defense Pro is an excellent solution for our customers as it works in blind mode. That, and the licensing model, is more attractive for the customer since the license is based on the capacity of clean traffic, not the combined traffic. If an attack is around 30 gigabits, you can still go on with your license of four gigabits due to the clean and legitimate traffic not exceeding four gigabits. 

It's very good at protecting users from DDoS attacks. It's the leader in this domain. 

In our use case, we do not use encryption or decryption. We simply defend against general types of DDoS attacks, like TCP SIM or DNS flood attacks. With Radware, we can defend against many types of attacks.

Radware consists of a so-called security profile. Each profile is just like an engine, and the engines check if that packet is valid or invalid. If it's invalid, it just gets dropped immediately and doesn't go for checking to another engine. But if it's okay, then another engine checks if it belongs to a scanning attack or it's a behavior-based attack. It helps decide whether something is malicious or not.

DefensePro is very effective at detecting attacks in real-time. From our experience, it's quite effective equipment. The main goal during the attack is just to protect the host and the customer's facility. So in this way, it is quite effective. We also have NetScout in our facilities, so we can compare them with each other. 

Our goal is to analyze the attack after attack and try to improve our ability to minimize the false positives. It's helped us.

We've been able to reduce downtime associated with attacks. During an attack, Radware DefensePro drops the malicious traffic. Sometimes it is very effective, and sometimes it is not as effective. However, without this, the very first attack against the customer would just pull everything down. Now that we have this equipment in place providing protection, the customer can continue to work. Maybe the performance would suffer a little bit; however, at least they can continue to work. We have small attacks happening every day against our customers, so having protection is critical. 

The APSolute Vision feature needs improvement. 

I've used the solution for around five years. 

We do have problems with stability when it comes to APSolute Vision. It seems to have been written using Docker and it's quite complicated. We don't know much about the internal infrastructure. Sometimes, it just doesn't let you log in or it displays configuration errors. I'd rate the stability eight out of ten overall. 

We have around 30 end users. However, we do have the solution for our end customers, which are enterprises. 

We haven't had a chance to test the scalability. That said, by design, scalability is built into the design of the solution. You can install multiple DefensePros and they can be controlled and monitored from one single APSolute Vision station. They have switched to a newer platform, and I don't have experience with that controller just yet. My impression is they fixed a lot of issues people found with APSolute Vision when building the new controller. 

Technical support is among the best. If you open a ticket, they respond immediately and they are very helpful. They ask to give control so the support engineer can fix things himself. It's great. 

Positive

I'm also familiar with Arbor. It's another leader in the domain.

We used Jupiter for some time. Radware receives regular updates of threats, however, Jupiter did not have that capability. It worked mainly with behavior-based attacks. Both Radware and Arbor also have behavior-based attack protections and zero-day attacks, plus they both have subscription services and centers of knowledge that periodically send you updates on the latest attacks and on malicious hosts. 

The initial setup was complex. You hear documentation is quite good, however, it's really just a field of knowledge. It's just not enough to understand how to configure things or how to click and choose another profile. 

You need to know the nature of DDoS attacks and many, many intricate things about DDoS attacks to be able to configure the box comprehensively. This is the biggest challenge. It's unlike, for example, if you have to deal with routing equipment. Everything looks straightforward, and everything is predictable. This domain, it's much more complex due to the nature of the sync of the DDoS attack. Even for us, now, five years later, we still don't know everything. The field is very complex. 

There is continuous maintenance needed from our side. We have four people who handle maintenance tasks. 

The product is very expensive, as is Arbor. 

We still have the older model of DefensePro without X. Instead of the cyber controller, we have their older monitoring solution, APSolute Vision. My understanding is that the cyber controller took away some of the deficiencies of APSolute Vision. 

I'd rate the solution nine out of ten. It has some issues, however, Radware alongside Arbor are two of the best solutions. 

We are a data center company. We have our own cloud, and we need to protect this cloud from DDoS attacks. That is why we have subscribed to Cloud DDoS as well as on-premise DDoS from Radware.

The solution is very good at blocking threats in real time.

We are using the management system. Through this management system, we can route the traffic to the scrubbing center. Because the scrubbing center is in India, latency is extremely low, and mitigation is very fast. This is the best part. The management system is initially very difficult because you do not know where to see and what to see. It took us around 5 months to become familiar with the management system. After that, things became crystal clear. The initial five months were difficult.

We get real-time alerts and real-time dashboards for all the issues and threats that keep coming. We can protect ourselves from attacks. Because they are visible on the dashboard, we can mitigate them.

We can mitigate attacks in a few seconds.

We have the SLA for attack detection. We have the SLA for attack mitigation. We proactively get alerts on volumetric attacks. We also have SSL-based attack protection. We have service availability SLA. We are able to provide standalone DDoS services as well as the DDoS solution in statefulness. These are a few of the things. In addition, we have on-demand volumetric mitigation. We always have volumetric mitigation. We have an attack model that is limited to the attack capacity, and we also have another model for unlimited DDoS attack capacity. These are all the basic differentiators and advantages that we are getting by default with this solution.

The false positives were quite high, but we have seen an almost 30% reduction in false positives in the last six months.

If we are under attack, initially, there is a slight impact in terms of user experience, but as the mitigation starts happening, this impact goes away. The user experience improves immediately after the attack is mitigated. So, when an attack happens, the legit users will experience a slight impact, but as soon as mitigation starts happening, this impact is reduced. In a way, the users do not get much impacted because the mitigation is very fast. With other solutions, mitigation is slow, whereas with the Radware DDoS solution, mitigation is very fast, so the impact time is much less.

We have got the highest level of service. We have the ERT premium services. The response time has not at all been an issue for us. We get a very good response.

It takes less than 10 seconds to detect an incident. The average time to mitigate an incident is from 3 seconds to 15 seconds.

Radware's scrubbing center is within India, so their SLAs are very good. Mitigation happens very fast. We do not have the scrubbing centers of other service providers in India, so mitigation happens outside. That is why there is a delay in the mitigation of DDoS attacks with other service providers. In the case of Radware, the scrubbing center is in India. That is the best part.

The most important part is that Radware DDoS integrates seamlessly and provides anomaly identification, real-time notifications, and security against DDoS attacks. It also helps us with multi-layer volumetric attacks. It shields us from global botnet threats. 

We are getting proactive notifications on threats and mitigation. We are getting real-time security updates. We get very comprehensive reporting and analytics and guaranteed performance and SLA. For us, this is very important because if we do not have a guaranteed SLA, the product has no meaning. 

The best part is that Radware DDoS has a scrubbing center within India. Whenever a DDoS attack happens, it is able to route all its traffic through the scrubbing center. This helps in guaranteeing seamless and hassle-free protection against DDoS attacks.

Radware's management is very proactive, but Radware's lower-level staff is not proactive. You need to do a lot of follow-ups. This is one point that they need to improve. If they improve this, they will be world-class because everything else is so good. 

It has been 3.5 years.

We found the system stable. It is an Israeli company. Most of the time, their products are stable.

It is a cloud solution, so it is scalable. The mitigation capacity with Radware is extremely high, so we do not have to worry about that at all.

When there is a problem and you contact their lower-level staff, they take their own sweet time to act. However, if you call their management, the resolution is very fast. Their management is very proactive and alert. In India, we have a relationship with the highest management of Radware, so things happen very fast for us, but this should not be the case. We should not be contacting their management for every issue. We should be only contacting the lower level staff. It is not a scalable model. I would rate their support an 8 out of 10.

Positive

I have used F5, and I have used Akamai. I have also used Arbor. These are the three solutions I have used in my career but not in my current company.

Radware is better. The reason we have gone with it is that we have an excellent product, an excellent management team, and an excellent SLA.

It is a cloud solution, but I also have an on-premise solution, so I have a hybrid solution.

Its deployment was not difficult. If you plan it properly, it is not difficult. It is very easy.

It does not require any maintenance from our side. Sometimes, some patches come in. They deploy those patches. We do not have to do anything.

We had a service provider of Radware called RAH Infotech. They have been there with us.

We had a 2 member team that was responsible along with the partner.

Its pricing is competitive. The licensing model is also very competitive. It is customizable, so there is no issue at all. They have given us whatever we have asked in terms of the pricing model and SLA.

I would rate it a 7 out of 10 for pricing. It is neither very high nor low. It is what is required.

We evaluated other services. Radware management was very approachable. That was one positive point. They helped us with the best solution with the best SLA.

If you are looking for a stable solution, then Radware is an obvious choice.

Overall, I would rate this solution a 9 out of 10.

We are a mobile-based Internet banking organization in Southeast Asia. Our main product is actually, sending money from one place to another place through my application. So we need to be available over the Internet all the time. So if my application goes down, my business will go down. We use Radware DefensePro to protect our on-premises network hardware.

While Radware DefensePro offers protection against DNS attacks and IoT botnets, our limited use of internet-exposed IoT devices on-premises hinders our ability to fully test its capabilities in this context.

Radware DefensePro is capable of detecting attacks in real time. If a scan is detected from outside our network DefensPro will block it immediately. 

Radware DefensePro can defend against Layer 3 and Layer 4 DDoS attacks but it is not capable of protecting against Layer 7 attacks.

Radware DefensePro suffers from a high false positive rate of 25 percent and occasionally blocks legitimate traffic, requiring manual unblocking. Additionally, it has been known to miss some threats.

We have not seen a reduction in downtime associated with attacks by using DefensePro.

Radware DefensePro needs to improve its cloud scrubbing capabilities. We have discontinued their cloud services due to poor performance.

The inability to access local technical support during our business hours poses a significant inconvenience. This necessitates extra devices for continuous operation until we can speak to their support. We would appreciate the availability of a team within our time zone for optimal service.

I am currently using Radware DefensePro. 

I would rate the stability of Radware DefensePro an eight out of ten.

I am dissatisfied with the technical support offered. The lack of a local team available during our business hours presents a significant challenge for our operations.

Neutral

While Radware DefensePro serves us well as the best on-prem solution currently available, its full range of security features falls short of our needs. We believe a hybrid or long-term solution is necessary, and unfortunately, DefensePro is not keeping pace. Hence, we adopted Cloudflare's solution a year and a half ago. However, after three years with their regular product, we discontinued their Discovery Center due to its niche nature and switched to Cloudflare's Discovery solution. Our present challenge lies in the integration issue between our on-prem hardware and Cloudflare. Lacking an on-prem solution themselves, Cloudflare cannot resolve this directly. This incompatibility currently represents our primary obstacle.

The implementation was completed by Radware DefensePro's partner, NHQ. They deployed the solution quickly without any issues.

Radware DefensePro is expensive when considering the issue we have and its limitations.

We pay for an annual license and also for the support service.

I would rate Radware DefensePro a seven out of ten.

Radware DefensePro is one of the best solutions for on-premise protection.

We have a team of four people in my cybersecurity operations team who are responsible for the maintenance of Radware DefensePro.

While Radware DefensePro offers good service availability from a failover perspective, it only covers 90 percent of my DDoS protection needs.

Our web-based services were frequently overloaded by DDoS attacks, causing slow performance, and unavailability, and impacting both our clients and internal users. To address this, we implemented the Radware Cloud DDoS Protection Service to safeguard our internet-facing assets and prevent these attacks from disrupting our services.

Radware has been performing well and blocking threats in real time. We haven't had any incidents requiring clarification or causing service disruptions, and we closely track its performance by monitoring the volume, type, and frequency of attacks. So far, we haven't seen any attacks that would make us question our choice of Radware as our security solution.

Implementing Radware Cloud DDoS Protection Service provided immediate visibility into our network. We detected several attempted attacks soon after activation, but thankfully none were successful. This lack of successful attacks is due to the implemented protection.

Our DDoS protection has been a lifesaver! While we're under near-constant attack, users and clients haven't experienced any slowdowns or outages thanks to the protection. This is a big improvement over the significant disruptions we faced before implementing the solution.

Radware's response time after an attack meets our expectations. They are very responsive and address our questions or concerns almost immediately, which aligns with our service level agreement.

Radware can detect an incident within seconds.

We can mitigate an incident in seconds with Radware.

Radware's service level agreement stands out favorably when compared to its competitors in the industry.

The key strength of Radware's Cloud DDoS Protection Service is its behavior engine, which uses anomaly detection to identify and stop DDoS attacks. Additionally, its flexibility is a major advantage. Since every company's architecture has unique aspects, Radware can adapt to our specific needs, whether it's a particular use case, a slight complication in design or deployment, or any other customization required by our setup. 

Also, during the pilot and testing phase, we received excellent support from Radware. They provided clear explanations and the high level of service we expected. This was crucial because DDoS attacks can strike unexpectedly, and a rapid response is essential. Radware's responsiveness throughout the testing process assured us that we weren't just another customer.

To improve my ability to monitor security events, I would like Radware to strengthen its integration with SIEM for better logging capabilities.

I have been using Radware Cloud DDoS Protection Service for two and a half years.

We have not had any stability issues with the Radware Cloud DDoS Protection Service.

Radware's Cloud DDoS Protection Service's biggest advantage for us is its scalability. Because it's cloud-based, we can easily request more bandwidth or capacity if needed, unlike on-premises solutions where adding more protection would require buying and installing additional hardware, which can be complex and expensive. While we haven't had to scale up yet, the cloud-based model gives us the flexibility to do so easily in the future.

We have contacted the technical support of Radware around six times and they have resolved all of our issues promptly.

Radware doesn't use an automated, convoluted system. We get to speak to a live person fairly quickly.

Positive

I would rate the deployment of Radware Cloud DDoS Protection Service as medium-scale due to routing configuration challenges. These challenges impacted various aspects, including test traffic handling, failover capabilities, and overall network resilience.

The deployment took five weeks and three people to complete.

The implementation was completed in-house.

Radware Cloud DDoS Protection Service offers a strong return on investment. Consider the combined cost of service downtime for employees and clients, reputational damage, and other negative impacts. This outweighs the solution's annual cost. A single hour of downtime can quickly erase the cost of protection, especially when factoring in lost productivity and damaged trust.

Radware's Cloud DDoS Protection Service stands out for its competitive pricing, making it a strong contender in our decision. We believe the value we receive for the cost is superior to what other vendors offer.

When choosing DDoS protection, focus on long-term value, not just upfront cost. While a solution might seem expensive today, its ability to adapt and handle future threats is crucial. Researching options and prioritizing features like flexibility and proactivity ensures your protection keeps pace with the evolving threat landscape. This approach provides peace of mind, knowing your solution can address new attacks and growing traffic demands. Radware Cloud DDoS Protection Service does all this.

After considering three different options, including Radware, we ultimately decided to implement Radware for our needs.

I would rate Radware Cloud DDoS Protection Service nine out of ten.

As the new Director of Information Security with prior experience using Radware's Cloud DDoS Protection Service effectively, I'm advocating for its swift implementation from a product and budgetary standpoint. Having witnessed its value in both high-volume government and financial sectors, I believe these robust DDoS and WAF protections are no longer optional but an absolute necessity for our organization's security posture.

Real-time threat protection is incredibly valuable because malicious actors can now overwhelm web applications with attack requests using just a mobile device. Traditional Layer Three and Four defenses require large bandwidth or botnets, but attackers can now send thousands of requests per second. This makes real-time protection crucial. Unlike manual detection through portals, which can lead to delays and false positives, automated threat protection with high accuracy can make decisions instantly, reducing risks and workload.

The ever-present threat of hackers constantly scanning for vulnerabilities convinced me of the immediate value of Radware's Cloud DDoS Protection Service.

Implementing Web DDoS Protection eliminated the need for manual intervention due to false positives. After an initial learning period where all traffic is analyzed, the system effectively identifies legitimate traffic, significantly reducing the time spent approving or denying connections in the console.

The legitimate users do not even notice when there is an attack thanks to Web DDoS Protection.

Unlike many large companies with slow response times, Radware stands out for its speed. In the critical minutes following a cyberattack, we can reach a Radware expert by phone for immediate assistance. Their platform often automatically blocks the attack, or they'll quickly provide the necessary steps to remediate the situation.

The mean time to detection is between one and five minutes.

The mean time to remediation is within seconds. 

Radware Cloud DDoS Protection Service goes beyond the essential Layer Three and Layer Four protection, which are practically mandatory these days. While basic Layer Three and Four defense is crucial, Layer Seven application DDoS protection is where it shines. This is even more important with the increasing reliance on cloud-based applications.

The most promising feature we're considering implementing is container security. It offers superior protection by blocking threats directly at the container level, eliminating the need for a separate WAF. This means a container can sit in front of our application and handle Web DDoS mitigation, taking the burden off our traditional WAF. This approach has the potential to significantly improve overall security.

The rise of generative AI and machine learning in cyberattacks demands more advanced defense strategies. In this context, I'm interested in how Radware plans to leverage these same technologies to improve its detection and response capabilities.

I have been using the Radware Cloud DDoS Protection Service for five years.

Radware Cloud DDoS Protection Service is stable. We did not notice any latency, lagging, or crashing. 

Radware Cloud DDoS Protection Service is extremely easy to scale. 

Radware's technical support was responsive and provided excellent guidance. Even their Level One support effectively assisted us in resolving our issues, which is uncommon these days.

Positive

The initial deployment was straightforward. Any obstacles were minor.

The deployment took 90 days to complete. While the Radware Cloud DDoS Protection Service was installed quickly, the overall process took time because the system needed to learn our specific network environment, and our team had to learn how to operate and interpret the data it generates.  

As part of the engagement, Radware provided the resources necessary for the implementation and we have plenty of expertise in-house.

While it's challenging to measure the exact return on investment from Radware's Cloud DDoS Protection Service, a successful attack on our company could incur at least five million dollars in damages, making this service a potentially valuable investment in preventing such a costly disruption.

Radware's switch to a pay-as-you-go model last year provides great flexibility. This means we only pay for what we use, allowing us to easily transition to alternative solutions like cloud services without being locked into unnecessary licenses. This approach is both fair and reasonable from a licensing perspective.

I would rate Radware Cloud DDoS Protection Service ten out of ten.

While cheaper DDoS protection might seem attractive upfront, it may not offer the robust defense you need. These solutions may satisfy basic audit requirements but lack the capabilities of industry leaders like Radware. Studies show they struggle to defend against complex attacks. Ultimately, you might end up needing additional tools and personnel, and potentially suffer financial losses due to a successful attack – making the initially cheap option more expensive in the long run.

The Radware Cloud DDoS Protection Service is virtually maintenance-free; we only need to ensure it has the latest updates.

Radware's Cloud DDoS Protection Service is ideal for organizations under frequent DDoS attacks. While there's a learning curve for the platform to identify attack patterns, once it does, automatic blocking ensures minimal downtime within acceptable risk tolerances. Users remain unaffected as the service operates transparently in the background. For IT security teams, this translates to a significant reduction in DDoS workload, freeing them to focus on other security priorities.

One of our customers utilizes Radware DefensePro as their DDoS mitigation solution.

Radware DefensePro plays a vital role in safeguarding our network by protecting us from DDoS threats and attacks. It acts as the first line of defense, meticulously tracking incoming traffic to our website. This traffic is then passed to flow detectors within DefensePro's various defense flows, where it's rigorously checked and mitigated if necessary.

It's important for our compliance and privacy requirements that DefensePro doesn't decrypt our traffic or require we share certificates.

I would rate DefensePro's ability to detect DDoS attacks in real-time a nine out of ten.

DefensePro has reduced the number of false positives by 100 percent.

DefensePro has reduced downtime associated with attacks by 100 percent.

Radware DefensePro's most valuable feature lies in its ability to mitigate non-traffic attacks. This allows for clear visibility into natural packet flow and the packet filters are automatically applied to routers whenever suspicious behavior is detected.

We've been encountering a lack of updates in DefensePro. Currently, we're facing numerous bugs within our data solution. These bugs are impacting the failover process, and we're observing repeated crashes of the Elasticsearch container across various workflows.

There's room for improvement in the clarity of the feedback provided by the command service in the CLI. Specifically, the messages it gives when something happens to Docker containers could be more informative. For example, it might simply state that container states have changed, or it might mention the directory paths where container data is saved, but these messages don't provide enough detail. To access the files, users currently need to navigate through a complex directory structure, which isn't very user-friendly.

There is a need for more informative release notes. The current ones lack detail about what's included in the updates and what fixes have been implemented. This makes it difficult for users to understand the changes and how they might affect the experience.

I have been using Radware DefensePro for six months.

I would rate the stability of Radware DefensePro ten out of ten.

I would rate the scalability of Radware DefensePro nine out of ten.

The technical support is great.

Positive

Radware DefensePro is a bit on the expensive side.

While researching DDoS solutions and looking for the most affordable option, I'd recommend considering Radware DefensePro even though it might not be the cheapest because opting for the absolute cheapest solution can come with a lot of drawbacks. These budget options often have security vulnerabilities and hidden weaknesses that could leave networks more exposed during an attack. DefensePro offers additional features and stronger overall network protection, making it a more secure choice in the long run.

I would rate Radware DefensePro ten out of ten.

We have 226 firewalls and around 78 routers that are all protected by DefensePro.

We are a data center and cloud service provider. We are providing this as a service model to our customers. We are taking services and selling them to our customers. We will continue to provide services in consultation with the Radware team.

Security is the most important benefit. In security services, we need to get proactive information. After implementing Radware DefensePro, we have a dashboard, and we can do proactive detection. It helps us to be reactive as well as proactive to protect the customers.

Radware DefensePro provides a single dashboard for our operations team and the admin team. It is very convenient. All the information is available in a single place.

As a service provider, we are using the Radware SecOps dashboard as per our customer's requirements. It is always customized.

The Radware SecOps dashboard is quite useful. It is generally used by my team. I am not using it directly. My team uses it for day-to-day operations.

The Radware SecOps dashboard is easy to use. The interface is very user-friendly. This is the feedback that I am getting from my team.

Radware DefensePro is very useful for protecting our organization against DDoS threats and attacks. We evaluated it against a lot of its competitors and finalized it. It is definitely useful, and it serves the purpose.

We are serving the BFSI customers. There are also a lot of trading companies. We are able to meet the compliance requirements for the Internet traffic given by the Reserve Bank of India and SEBI.

Radware DefensePro is able to detect attacks in real-time. It does the detection and provides alerts in real-time as well. The action is something we need to take. My team has not reported any false negatives given by Radware DefensePro.

The proactive information and the dashboard of Radware DefensePro definitely give us comfort. It also helps me with online reporting for my customers, which is not in real-time, but whenever a customer asks for a report, we share the report with the customer.

Radware DefensePro has not helped us reduce downtime associated with attacks because we did not have any downtime previously. We have been lucky. The downtime was not there at all, but it is helping to maintain our uptime. We are able to maintain that now.

The dashboard is the best part, and there is also the ease of operations.

As a service provider, we are expecting the multi-tenancy feature on the dashboard and reporting side. It will help share reports with customers in real-time. They can directly see them online. We are working with their team on API integration with our portal. We will be able to achieve that, but it will take some time.

I have been using Radware DefensePro for the last 4 years.

There were a few errors that we observed earlier, but their team was very proactive. During a PoC with one of the customers, we faced a lot of challenges, but their team was very proactive. It is a technology, so there will always be some challenges. We understand that, and any technical person will also understand it. How they are reacting to a situation is much more important and the support that they provide is much more important. I would rate it a 9 out of 10 for stability.

We have not faced any challenges with the service availability of Radware DefensePro. There is a 100% availability.

It is scalable. Currently, we are giving it to small and medium organizations, and not to enterprises, because generally, enterprises have their own dedicated solution, and they have their own management team. We act as a reseller with them, not as a service provider. We have plans to increase its usage.

We have a 24/7 shift, and our SOC team comprises 45 people.

We have not had any bad experiences, but there is always scope for improvement. That is the reason I would rate them a nine out of ten.

Positive

In our environment, we are not using any other vendor. Our team and the Radware team work hand in hand. We have got one more big order. We are jointly working, so there is no question of selling any other solutions. We are partners. The CEO of Radware India is also a good friend of our CEO. There is also a personal connection there. We are not seeing anything where any other product will be involved.

It is deployed on-premises in our environment, but we are selling it as a cloud to the customer.

Its deployment was a little bit complex because we did not have in-house expertise. The Radware team and their partner helped us to deploy it. The next deployment will be easy for us because we understand the technology now. The first time deployment was a little bit tedious for us because we did not have the knowledge of the product. In terms of duration, it took a couple of weeks after delivery.

We have not had many problems after the implementation because we had the support of their team.

There is maintenance from the upgrade point of view. Otherwise, there is no maintenance.

Investment in a security product is like an investment in insurance. It always seems costly, but when you face a problem, you see the value of it. Security services are always like that. Cost is one factor, and security is another major factor. You should know what you are protecting. Putting the cheapest solution may or may not put you in trouble, but when you are in trouble, nobody will be able to save you.

It is expensive. I would rate it a 7 out of 10 for pricing.

I would definitely recommend Radware DefensePro. We are a Radware partner, and we work jointly on any government or non-government RFPs.

We use load balancers and some of the other products from Radware. We use Alteon.

I would rate Radware DefensePro a 9 out of 10. We have not faced any challenges as such. It has protected us and our customers.