Palo Alto Networks K2-Series Reviews and Pricing

reviewer846642

Network Engineer at a international affairs institute with 1,001-5,000 employees

Mar 20, 2020

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Good availability and technical support, but the price needs to be lowered

Pros and Cons

"The most valuable feature is availability."

"There are a lot of bugs in this solution."

What is most valuable?

The most valuable feature is availability.

What needs improvement?

There are a lot of bugs in this solution.

For how long have I used the solution?

We have been using this solution for three years.

What do I think about the scalability of the solution?

We have approximately 3,000 users and we have no plans to increase our usage at this time.

Buyer's Guide

Palo Alto Networks K2-Series

August 2025

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How are customer service and support?

I am satisfied with the technical support.

Which solution did I use previously and why did I switch?

We are also using Cisco Firewall products.

How was the initial setup?

We have installed many firewalls and continue to do so on an ongoing basis. The biggest one took perhaps three months.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is too high.

What other advice do I have?

This is a product that I would recommend. My advice to anybody who is implementing it is to make sure that you have full control over all of the features that you are using.

Overall, the features are very good but the price is too high.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company does not have a business relationship with this vendor other than being a customer.

reviewer1360608

Security Technical Lead at a tech services company with 11-50 employees

Sep 21, 2022

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Highly scalable with lots of features

Pros and Cons

"K2-Series' best features include its scalability, which is the best on the market."

"Palo Alto releases a lot of bug fixes for their firewalls, which means it's necessary to do frequent upgrades. They should work on decreasing their bugs so that upgrades aren't needed so often."

What is most valuable?

K2-Series' best features include its scalability, which is the best on the market, and its continuous development of new technologies and features.

What needs improvement?

Palo Alto releases a lot of bug fixes for their firewalls, which means it's necessary to do frequent upgrades. They should work on decreasing their bugs so that upgrades aren't needed so often. They also don't always ensure that their upgrades are available for older firewalls.

For how long have I used the solution?

I've been using K2-Series for two to three years.

What do I think about the stability of the solution?

Palo Alto's firewalls are the most stable on the market.

What do I think about the scalability of the solution?

K2-Series is scalable.

How are customer service and support?

Palo Alto offers two different types of support - partner-enabled and direct. The direct support is a bit expensive because it allows customers to open cases directly with Palo Alto techs. In contrast, the partner-enabled support goes to the ticket distributor, which can be time-consuming. In general, it can be hard to get answers from Palo Alto's support.

How was the initial setup?

The initial setup of the firewall was easy and took between five and ten minutes. However, implementing DNS or IoT security or packing working features requires assistance from an integrator or professional service.

What's my experience with pricing, setup cost, and licensing?

If you compare K2-Series' quality with its price, I think it is reasonable.

What other advice do I have?

I would rate K2-Series nine out of ten.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller