The most valuable features are the ease of using it to create scripts and the broad number of technologies supported, including apps, SAP, and everything on the web.
IT Test Lead at a tech services company with 10,001+ employees
We use it to create scripts. It supports a range of technologies, including SAP.
What is most valuable?
How has it helped my organization?
It enables us to really reproduce what users are doing in the application, not only as a single button or web service, but in the whole application. This helps us anticipate performance issues in production.
What needs improvement?
- Licenses are too expensive in general.
- They should remove the location or worldwide licensing fee. It is a special fee that you need to pay when you want to use a LoadRunner controller installed in the UK when you're working from Spain.
What do I think about the stability of the solution?
It's quite stable.
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What do I think about the scalability of the solution?
It is scalable. The biggest we've done is 20,000, but I know it can be done bigger.
How are customer service and support?
I have not used technical support in the past two years. Previously, it was too thick and too heavy to deal with them. They asked a lot of questions without providing solutions.
How was the initial setup?
The initial setup was really straightforward. You just install, make a couple of tests, and everything is connected.
Which other solutions did I evaluate?
We also considered Neotys and SOASTA.
What other advice do I have?
My advice would be to use it.
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Manager at VINCI Energies
Before going into production, we use it to validate some transactions, new environments and cloud environments.
What is most valuable?
We use this tool to test loading charges, test the load and to restrict formats.
How has it helped my organization?
Before going into production, we use it to validate some transactions, new environments and cloud environments.
What needs improvement?
The reporting feature in this tool needs to be improved. After using it, in my opinion it seems a little complicated in some aspects. They can make that better.
What do I think about the stability of the solution?
It is stable. It is not always user friendly but it is efficient.
What do I think about the scalability of the solution?
The scalability is fine with us.
How was the initial setup?
It was a long time ago that we installed it.
What other advice do I have?
You must test them on different protocols and on different transactions to see if it is good or not.
Personally, I don't understand HPE’s global strategy, i.e., how to sell the services and so on. It's so different from other companies. Every company includes services and stocks materials. However, in regards to HPE’s strategy it seems to me, that they increase parts and materials and instead stock on services. This is my view of HPE and I need to increase my understanding of their strategy.
The reporting tool isn’t so good. Sometimes, we must hesitate between the different types of protocols to obtain the results. That can seem a bit difficult.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
OpenText LoadRunner Professional
May 2025

Learn what your peers think about OpenText LoadRunner Professional. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
856,873 professionals have used our research since 2012.
Monitoring Systems and Performance Engineer at a retailer with 1,001-5,000 employees
It gives me more flexibility into writing my own code.
Valuable Features
- The custom scripting that it allows me to carry out sections and find my own variables in LoadRunner.
- I can use True Client, which is also an HP product, but LoadRunner gives me more flexibility in writing my own code.
Improvements to My Organization
We use LoadRunner to script our applications and then run those as synthetic monitoring from BPM. So the BPM are not only proactive if any of our solutions or if any of our applications are down, but also gives us features like the screen capture editor, such as what are we seeing on the webpage while we are seeing on the application. So that kind of synthetic monitoring. We have three data centers, and we have BPM all through the data centers, and isolating and troubleshooting through a data center is helpful with BPM, and LoadRunner is indirectly helping with that.
Stability Issues
The stability is good.
Scalability Issues
We don't use it for performance testing so scalability is artificial for LoadRunner for us.
Customer Service and Technical Support
I don't remember the last time we reached out to tech support.
Other Advice
I'm really happy with what they’re giving me for what I do, but because I don't do performance monitoring or performance testing using LoadRunner, I'm not completely aware of everything else, but for what I do it's a great tool for me.
Do a POC with your own environment and don't rely on the list of capabilities that a solution just gives you doing a demo in your environment. That's what is the key thing for you to decide on what is the solution that you want.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Systems Engineer at a financial services firm with 1,001-5,000 employees
We're able to test standalone from individual machines.
Valuable Features
For me as a user, the flexibility in different protocols and things like that which can be tested with the tool.
Improvements to My Organization
We're able to test standalone from individual machines.
Stability Issues
The stability on the old versions is good. On the newer versions, the bleeding edge is still being worked on.
Scalability Issues
It's very scalable. No issues with scalability.
Customer Service and Technical Support
Premium support is great, but before that when we just had general support, it was not all that great. We had issues with trying to get support to call us back on tickets and turnaround time on resolution.
Initial Setup
It's not exactly straightforward. Their instructions were not all they could have been, but we still got it installed.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Manager Assurance Quality, Tests, and Environnements at a financial services firm with 10,001+ employees
Provides us with real data regarding our performance testing.
What is most valuable?
LoadRunner gives us real data regarding our performance testing. It's the way that the tool itself works and the way that we can have information coming from the tools.
The availability and the fact that HPE people want to help is something that I appreciate because they are with us, they try to help, they try to understand what we need and they act accordingly.
How has it helped my organization?
For us it's really used by a specific group of people. It's the efficiency that it gave us to do performance testing and get results rapidly.
What needs improvement?
It needs to be easier to use. I know LoadRunner so I think it's a tool that's difficult to understand. We are working with specialists to help us, but it's difficult to find those resources. They need to simplify a bit the way the tool works.
What do I think about the scalability of the solution?
We've had no issues scaling it for our needs.
How are customer service and technical support?
It's good but we need to manage exactly what we need from them. Sometimes on the business side it's not clear enough. When it's not clear we don't have the results we need. The next time we need to make sure to correctly define our needs and involve them in that way.
Which solution did I use previously and why did I switch?
We didn't use any other solution previously.
How was the initial setup?
It's not straightforward because for us it was because it was an upgrade of the infrastructure as well. So at the same time we changed the server, we also changed the infrastructure. It was not because of the product itself, it was more linked to what we needed to do at that time.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT QA Test Manager at a leisure / travel company with 1,001-5,000 employees
Allows us to scale up in order to simulate load on your application.
What is most valuable?
In many scenarios, you have to be able to run or put load on your application, and that's what that product does, and it does it pretty well.
How has it helped my organization?
In the old days, if you wanted to run load on your application, you would send out an email to 20 people, and you're all trying to do a load on an application. It allows you to scale up hundreds-thousands of users in order to simulate that.
What needs improvement?
I think it needs to have better reporting. After you do all the load, you really want good reporting.
What do I think about the stability of the solution?
We've had no issues with the stability.
What do I think about the scalability of the solution?
You scale up based on the amount of load that you want to put on your application. No problem there. They have really good products, and I'm looking forward to the next project, HPE Agile Manager.
How are customer service and technical support?
Not directly through HPE. We go through HPE's vendor partner, which is Checkpoint Technologies, and they provide excellent technical support.
Which solution did I use previously and why did I switch?
We used JMeter which is open source, same problem though - reporting is open source. Zero support because it's open source. When we ran into a problem, no help from JMeter. That's why we moved to using LoadRunner.
What's my experience with pricing, setup cost, and licensing?
We have our license pool with 100 concurrent users. I like the concurrent license model. I don't have any problem scaling.
What other advice do I have?
Make sure you take into consideration how much overhead LoadRunner is adding to the load.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Administrator at a tech services company with 51-200 employees
Cost effective performance validation tool
Valuable Features:
Powerful scripting tool to best record user actions programmatically. Flexible and versatile scripting engine to extend tests with success-failure checks, thus making testing more intelligent. Ramping of many concurrent users to make the most representative testing possible. Integration of external measurements in test scenario's. Extensive vendor documentation and help system included. Extensive experience and support on various fora, blogs and many other support resources. Good availability of expertise in the form of programmers and hardcore testers.
Room for Improvement:
Complexity. LoadRunner is not simple to learn by installing it and "doing it". Especially when using different data sources to do cross measurements of system performance. Performance testing with a tool like this requires planning and skilled resources. Fortunately these are easily acquired these days.
Price. I've used LoadRunner for performance testing purposes for a number of years on various projects and I've always been impressed by the versatility and plain power of this testing tool. LoadRunner's scripting engine is very flexible and the fact that it's able to quickly and easily simulate hundreds of concurrent users makes it the performance testing tool of choice for years running. LR is constantly updated and improved to cope with a changing world.
Use of Solution:
10 years
Other Advice:
HP offers extensive documentation and support services to help its customer base. True, the product costs a few bucks more than the (open source) alternatives like Neoload, QA Load and others, but in my opinion you get a solid performance test in return (if properly executed of course).
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Performance Test Analyst at a tech services company with 1,001-5,000 employees
HP LoadRunner is a powerful tool for performance testing. It supports lots of protocols and is intuitive.
Valuable Features
Language Support
Analysis
Monitoring
Improvements to My Organization
It expedites the process of creating test scripts
Room for Improvement
Network monitoring
Use of Solution
5 years
Deployment Issues
No.
Stability Issues
No.
Scalability Issues
No.
Customer Service and Technical Support
Customer Service:
Excellent
Technical Support:Good.
Initial Setup
Little complex
Other Solutions Considered
JMeter
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Don IngersonSr. QA Automation Engineer at a manufacturing company with 11-50 employees
ExpertTop 20Real User
Thank you for the useful information about LoadRunner. I am in the process of writing my first LoadRunner script. I did notice that while recording it generates a ton of code. Thanks again for your helpful comment.

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LoadRunner is my all time favorite tool. Very much stable and user friendly.