Malwarebytes Reviews

It is a malware protection solution. We put it on every machine to protect the machine from malware.

It is a cloud product. In terms of the version, we have whatever they're offering or using. They don't do versions anymore because it is a cloud product.

We haven't had to use it. It is there in case we have to use it.

The endpoint protection and response that allows us to restore a machine back to a pre-infected state are the most valuable features.

It is a pretty robust tool. It is also easy to use. They've done quite a lot with the interface lately.

They could come up with better reporting capabilities.

I have been using this solution for probably 10 years.

It has been very stable. We haven't had any issues with that.

It is very scalable. We have 100% usage, and we use it for every single device.

In terms of the number of users, there are only two of us who actually interact with the solution.

Their technical support is outstanding.

We have not used any other solution. This was the first tool that we used for this, and we've stuck with them.

It was very easy. It took about five minutes. 

In terms of the implementation strategy, we just decided that we were going to deploy to every machine. So, we just created a policy to do so, and it just happened.

We don't ever hire integrators or consultants. They cost too much money. 

For its deployment and maintenance, there are just two people. I'm the IT manager, and then I have an IT technician.

There hasn't been an ROI because we haven't had an event that would cause this software to do something. Therefore, at this point, it has just been a cost to us because we haven't gotten anything out of it.

Its licensing is annual. There are no additional costs beyond the standard licensing fee.

We didn't evaluate other options. At the time, Malwarebytes was literally the only tool. Now, there are others, but it was the only tool at the time.

It is a fantastic product, and you should consider evaluating it. It is an easy product to use. We haven't had an incident where we needed to use it. So, I can't say for sure, but I'm making an assumption that the product will do what it needs to do when the time comes. Considering the overall management of the system and seeing what is being protected, it is doing a great job.

I would certainly rate it a nine out of 10.

We just needed something that was intuitive and easy to use. It had a good record for catching viruses in the wild and things like that.

We have the cloud endpoint solution, so it is cloud Malwarebytes or the cloud EPP.

It is intuitive and easy to use. For the most part, it does a good job of catching things. It is good at stopping stuff. I did a couple of tests with a password cracker. I tried to load that on, and Malwarebytes didn't let me do that, which was pretty good.

It has a rollback feature that I haven't seen with any other company. If one of your endpoints are hit with mass ransomware, you could actually roll it back. I watched a demo of them do that, and it was pretty sweet.

The EPP solution lacks the sophisticated artificial intelligence required for automating reports and letting you know about things in real-time. It stops a suspicious activity in real-time, but it doesn't let you know in real-time. You have to look at a report, and then you find out that something is wrong. You have to manually kick off a scan.

With the Advanced EDR solutions, Malwarebytes has the ability to alert you in real-time, but they still don't do automatic remediation or quarantining of devices. That is something that you still have to do manually. So, the endpoint protection piece, which is just like their basic endpoint protection, lacks AI. For the advanced detection and response piece, there is an add-on that comes with it, but it still doesn't go far enough in terms of automatic remediation of viruses. It won't separate that virus from your network if something happens. You have to manually go there and do it.

I have been using this solution since 2016.

Its stability is fine. I haven't had any problems. The only thing is that it catches some of the programs as viruses. We have a program called Poll Everywhere that some of our staff members use, and Malwarebytes flagged it as a virus. Very often, we have to go in and update the hash on this particular software. Malwarebytes catches a lot of things like that. It is good I guess, but there are a lot of false positives.

It is easy to scale, but it depends on what your organization is. If your organization has a lot of PII and you are a large company, then you might want to look at a different type of solution. One of the reports that we got back for Malwarebytes said that it is too commercial, and it is for big businesses like law firms and stuff like that, and we should probably use something else, but that was it. Malwarebytes also had a bad report in third-party testing. This company tests a product against all these viruses in the wild, and apparently, it did pretty poorly in that.

Tech support is good. I haven't called them. You don't really have to call them because it is good at stopping stuff. 

We switched to Malwarebytes from Sophos. Sophos provided good protection, but the customer support was just awful. We had to get away from them for that reason. Sophos also made it really difficult for even an admin to remove a product. Sometimes we had problems with the application, and we wanted to uninstall and re-install it, but it was just a nightmare trying to get that stuff off. It is a plus when you are trying to uninstall somebody's antivirus, but it is just hard for an admin who has a legitimate reason for going in there and removing it.

The initial setup was straightforward. In terms of the implementation strategy, the only thing that we had to do was to create policies to turn off Windows Defender. It is recommended that you don't have two antiviruses running at the same time. We did that with a GTO, and then we pushed out the software through group policy. It was a big process because we had Sophos. We had to get Sophos off the machines and then deploy Malwarebytes.

Its cost is around $60 a machine. The cost of the total solution for 250 people is about $8,500 a year. If we add EDR to it, it will bring that cost up to about $15,000. The cost for Carbon Black is about $25,000, which is $10,000 more, but you get all AI functions with it.

We evaluated Carbon Black and Trend Micro. We had a demo with Carbon Black. It is a really good solution, but it is expensive, and there is a learning curve associated with it,

We use a research company. We had a meeting with them, and they gave us an initial bad report with Malwarebytes. The researcher thought that we were this huge company, whereas we only have 150 employees. The same person wrote a report saying that Malwarebytes was good. The report they gave us at a meeting contradicted another report they gave us.

If you're a small company with less than 500 people, the Malwarebytes EDR solution is a good fit. It is also a good solution if:

• You don't have any DOD requirements for your data.
• You don't have a lot of PPI.
• You don't have a lot of confidential documents in your environment.

If you have strict DOD regulations or something like that, you might want to look at Carbon Black and Trend Micro.

I would rate Malwarebytes an eight out of ten.

We use Malwarebytes for the end-user console.

The most valuable features of Malwarebytes are the agents, user experience, efficiency of the findings, and MDR features.

Malwarebytes should improve its mobile compatibility.

I have been using Malwarebytes for four years.

Malwarebytes is a fully stable solution.

The solution's scalability is very good. We can divide a company into many segments and have as many endpoints as needed.

The solution’s initial setup is very simple.

It took just 10 minutes to deploy the solution.

I am using the latest version of Malwarebytes. Malwarebytes is a cloud-based solution.

Overall, I rate Malwarebytes ten out of ten.

Our primary use of the solution is for malware protection.

The central management of devices from different sites is a very good feature; this has made them much easier to manage.

It would be better if updates could be downloaded, and deployed, on-premises to avoid low bandwidth causing issues.

We have been using the solution for around four years.

We have found this solution to be stable for day-to-day use.

We found the solution to be scalable. However, our increased usage caused performance issues, and required a lot of updates to be installed.

The technical support could be improved; we find we have to make several requests before an issue is looked into.

Neutral

Implementation of the solution was carried out by the vendor, via the cloud.

We found that on-premises deployment of this solution requires a more expensive license than cloud-based deployment.

I would recommend organizations in areas with low bandwidth to consider using the on-premises version of this solution. This will help avoid delays in updates via the cloud, as that depends on high internet speeds being available.

I would rate this solution a four out of ten.

Our primary use case is as a tool that is effective protection for malware and includes automated remediation and ransomware rollback. I'm the executive director of the company and we are resellers. 

From a business perspective, using Malwarebytes means we now have very few disruptions which save the company a lot of time. We previously had a lot of false positives that halted some of the services that impact certain departments. Because the solution is based on cloud, we were able to reduce management issues and the business was enhanced by the automated remediations.

This solution has a strong industry reputation in terms of its successful ransomware shut down operations. I value the complete visibility it offers and the ease of use. From our experience, it provides 100% visibility and detects hundreds of infections. With other similar solutions, the remediation can take some time but with Malwarebytes, it's a lot quicker. As a result, it provides a good user experience in the sense that downtime is significantly reduced. We use the solution extensively. 

I'd like to see increased efficiency in terms of detecting false positives because we sometimes have cases where detections are repeated despite requests for them to be identified as false positives. It creates a problem for our security department and is annoying to deal with. Once you mark it as a false positive that should be it. 

It would be helpful if they were to introduce more flexibility in terms of cloud management because there are certain things that could be more granular or specific. It sometimes lumps three or four cases into one group. 

I've been using this product for a year. 

We've been running the solution for over a year and it's quite stable. Performance is excellent. We haven't had any degradation or performance issues. We have a maximum of two network administrators dealing with maintenance. 

We have close to 600 end clients, devices, and haven't had any issues with scalability. We'll extend use as needed. We were told that even with double the number of users there won't be any issues. 

From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to McAfee and CrowdStrike, where we felt the support was not as forthcoming. 

We still use CrowdStrike, although to a much lesser degree because it's less effective in resolving problems. Likewise with McAfee protection, where we had issues with service quality that interrupted our business.

The initial setup was straightforward and transparent. It took just a few hours and was deployed by our in-house IT people. 

It's worthwhile doing a case study and testing the solution in your environment and comparing results between different products. We have a lot of virus spyware exploit samples that we keep just for testing purposes, and we use the same consistent standard to test it. In our case, the result was that Malwarebytes came out on top of the others.

Malwarebytes isn't yet perfect for a lot of endpoint solutions. From a cloud-based management perspective, there are still issues with endpoint isolations and automated remediations. It requires some fine-tuning even though it comes out on top in terms of performance.

One of the reasons we use the solution is to protect the endpoints. Plus we are also using the EDR facility to protect servers and for emergency response. As for Malwarebytes, they will be able to help us track how the malware activities happened, which can help us in the restoration process. We haven't come across anything where we had to use these services or use the tool to recover anything. We haven't come to that yet. 

Often, the customers had been compromised previously, and, due to that, we propose that solution to them. They like that tracking and restoration options are on the table if they get breached again.

The solution is very good at scanning. 

It's a good product. It does the job. 

It offers good protection. I haven't come across any issues so far, which I need to escalate.

The solution scales remarkably well.

We've had a good experience dealing with technical support.

We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine. Alternatively, sometimes when it's scanning the application fast, you find that your applications will be slow in response. If you compare it to, for example, Trend Micro, this slow down doesn't happen when you use that solution.  

Basically, this solution seems to have issues with CPU and Memory. If you have got a good, high spec machine, then you won't feel it. If you go running SSDs and other stuff, you won't feel that performance issues. We have got customers in Fiji who are using 5,400 RPM hard disks, so they feel the pinch.

The solution is a bit expensive.

I've been using the solution for about two years at this point.

The stability is good. We haven't faced any issues so far.

The solution has a lot of scalability potential. If a company needs to expand it, it won't have a problem at all.

We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had some glitches where we were not able to deploy it on MacBooks. We hit a few walls dealing with iOS, and they were very good at helping us deploy the product. 

We were lucky in that we had a contact that had an account manager, and they were great on the support side. They really helped us out.

We've been satisfied with the level of service we've gotten

We also work with Trend Micro, Symantec, and Kaspersky.

The solution was not complex to set up. It was pretty straightforward for the most part. We found it to be rather easy.

We typically connect with one of the techs and one of the account managers during deployments. The engineer we connected with was very knowledgeable about the product and made everything ever easy.

The solution really needs to look around at the rest of the market. They're slightly more expensive and it would be ideal if they were more competitive.

We're an official partner in Fiji.

We use both on-premises and cloud-based deployment models. 

I'd recommend the solution to others. That said, I always recommend a POC is done first to see if it will properly fulfill a company's needs.

Overall, I would rate the product at an eight out of ten.

The solution is primarily used as a security feature that's very low-maintenance. We just put it in and leave it, and it actually defends us in a proper way. 

We don't really keep track of any metrics that indicate how it improves the way our organization functions. It just protects us.

So far, the solution has done a good job of protecting us from malicious items, such as ransomware, among other things.

The solution is pretty easy to use.

The pricing of the product is very good.

The product is very easy to configure and set up.

The interface could be improved. Currently, you need to really dig around to find the elements you need. It would be ideal if they could make it easier to navigate. The minimalistic design could be better.

Mainly from an enterprise point of view, they could probably get involved a little bit more with the firewall aspect. That said, Microsoft is doing quite a good job in this area. 

As long at they keep pace with the threats, we're pretty happy with them.

We've been using the solution for about three years at this point. It's been a while.

The solution is 100% stable. It'd very, very reliable. There aren't bugs or glitches. It doesn't crash or freeze.

There isn't too much scalability. It's got its console and you see all equipment within your organization on it. It does a little bit of network checking and that kind of stuff, however, actually, it is basically just an endpoint product.

We have a small company with about 25 users that are on it right now. That's it. Most of our clients are small to medium-sized companies.

I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses online just to get to know the console a bit better and that's it.

In the past, we've used Norton as a security solution. However, that's it. We haven't used anything else. We decided to switch to better protect our endpoints.

The initial setup is not complex at all. It's quite straightforward, actually.

The deployments are pretty quick. It typically takes about five minutes per endpoint. However many endpoints you have will dictate how long it will ultimately take. 

You don't really need too many people for deployment and maintenance. If the client buys only the endpoint, the client usually implements it. If they need to, they may request a consult. We usually do the implementation remotely on the local server or whatever computer they dedicate for it. There is also a web solution that you can just add a console to. You always enter via browser, however, you can have it local or on the cloud.

We did not use any integrator or consultant for the deployment. We were able to easily handle it ourselves in-house.

We have found the pricing to be quite reasonable.

The cost may be something in the ballpark of $20-25 a year per computer. There are no costs above the main licensing cost.

We did look at other options. However, we found this solution to be light on the endpoint computer. It does a great job of protecting against malware and it's cheap, which is quite important to the kind of clients we're working with.

We're resellers and customers. We use it in our organization and we also sell it. We sell the solution when we think it is the correct option for our client, and as long as a client doesn't come with a special request. Obviously, we sell what the clients want and what is in their best interest.

We're using the latest version of the solution. We're paying a subscription and therefore the updates are automatically added.

The product is great. It's straightforward and it does what we need it to do.

Overall, I would rate the product at an eight out of ten.

I use Malwarebytes as a backup, an alternative antivirus if you like.

I like the solution's ability to detect potentially unwanted programs. For some reason, it seems superior to other solutions, or at least in comparison to McAfee. 

I kind of like what they've got. It's relatively easy to use. The console's pretty good. The reporting is pretty good as well. In fact, arguably the reporting is better than McAfee. 

The pricing could be improved.

In terms of general improvement, I can't think of any features that are lacking. It's a pretty solid solution.

If they want to compete with bigger players, they should consider adding items like threat detection and website warnings.

I've been using the solution for two years now. It hasn't been too long.

The stability of the solution is quite good. I've never had issues with it in that regard. It doesn't seem to have bugs or glitches. It doesn't crash or freeze.

The only bug I've even noticed works in my favor. The updates work. However, the side-benefit to updating is whenever I do an update they actually give me another 30 days of the full license for trial as there seems to be a bug in their solution. That means that it doesn't recognize when you've already had it. It says, "Oh you've got an update. Oh, you get 30 days free trial again." That's fine. That's a nice bonus.

The scalability of the solution is good. A company shouldn't have issues scaling it.

I also use McAfee as well. I use them both and scan using both of them to compare results. I find that Malwarebytes typically picks up things McAfee misses.

McAfee tends to hide the details for me and when it detects something and so quarantines it, McAfee just points you to the website, and usually the links they point you to are wrong and don't actually tell you what's going on. Malwarebytes at least says "this is what this is and we got rid of it for you". It's very specific 

The initial setup is very straightforward. It's not complex. You just install it and you are good to go.

There isn't too much maintenance needed on the solution.

I've never had to contact technical support in the past. I can't speak to their responsiveness or general knowledge.

I'm just a user and a customer. I don't have a professional relationship with the solution.

I'm using the latest version of the solution. I've lost the real-time scanning, so I use McAfee for that. I use Malwarebytes as a backup, an alternative antivirus. If I think my system's got something wrong with it, I'll scan it on McAfee, and then I'll scan it on Malwarebytes as well. There's a difference.

I commonly recommend Malwarebytes to people due to the fact that I find it quite reliable.

All things considered, I'd rate the solution eight out of ten. It's not like the big boys - the TrendMicros, Symantecs or CrowdStrikes. It doesn't necessarily compete well in those market areas.