Malwarebytes Reviews

One of the reasons we use the solution is to protect the endpoints. Plus we are also using the EDR facility to protect servers and for emergency response. As for Malwarebytes, they will be able to help us track how the malware activities happened, which can help us in the restoration process. We haven't come across anything where we had to use these services or use the tool to recover anything. We haven't come to that yet. 

Often, the customers had been compromised previously, and, due to that, we propose that solution to them. They like that tracking and restoration options are on the table if they get breached again.

The solution is very good at scanning. 

It's a good product. It does the job. 

It offers good protection. I haven't come across any issues so far, which I need to escalate.

The solution scales remarkably well.

We've had a good experience dealing with technical support.

We have noticed that when the solution is doing the scanning, all the scanning activities make the device heavier. It slows down your machine. Alternatively, sometimes when it's scanning the application fast, you find that your applications will be slow in response. If you compare it to, for example, Trend Micro, this slow down doesn't happen when you use that solution.  

Basically, this solution seems to have issues with CPU and Memory. If you have got a good, high spec machine, then you won't feel it. If you go running SSDs and other stuff, you won't feel that performance issues. We have got customers in Fiji who are using 5,400 RPM hard disks, so they feel the pinch.

The solution is a bit expensive.

I've been using the solution for about two years at this point.

The stability is good. We haven't faced any issues so far.

The solution has a lot of scalability potential. If a company needs to expand it, it won't have a problem at all.

We've been in touch with technical support on a few deployments at this point. On a couple of deployments, we had some glitches where we were not able to deploy it on MacBooks. We hit a few walls dealing with iOS, and they were very good at helping us deploy the product. 

We were lucky in that we had a contact that had an account manager, and they were great on the support side. They really helped us out.

We've been satisfied with the level of service we've gotten

We also work with Trend Micro, Symantec, and Kaspersky.

The solution was not complex to set up. It was pretty straightforward for the most part. We found it to be rather easy.

We typically connect with one of the techs and one of the account managers during deployments. The engineer we connected with was very knowledgeable about the product and made everything ever easy.

The solution really needs to look around at the rest of the market. They're slightly more expensive and it would be ideal if they were more competitive.

We're an official partner in Fiji.

We use both on-premises and cloud-based deployment models. 

I'd recommend the solution to others. That said, I always recommend a POC is done first to see if it will properly fulfill a company's needs.

Overall, I would rate the product at an eight out of ten.

Our primary use of the solution is for malware protection.

The central management of devices from different sites is a very good feature; this has made them much easier to manage.

It would be better if updates could be downloaded, and deployed, on-premises to avoid low bandwidth causing issues.

We have been using the solution for around four years.

We have found this solution to be stable for day-to-day use.

We found the solution to be scalable. However, our increased usage caused performance issues, and required a lot of updates to be installed.

The technical support could be improved; we find we have to make several requests before an issue is looked into.

Neutral

Implementation of the solution was carried out by the vendor, via the cloud.

We found that on-premises deployment of this solution requires a more expensive license than cloud-based deployment.

I would recommend organizations in areas with low bandwidth to consider using the on-premises version of this solution. This will help avoid delays in updates via the cloud, as that depends on high internet speeds being available.

I would rate this solution a four out of ten.

Our primary use case is as a tool that is effective protection for malware and includes automated remediation and ransomware rollback. I'm the executive director of the company and we are resellers. 

From a business perspective, using Malwarebytes means we now have very few disruptions which save the company a lot of time. We previously had a lot of false positives that halted some of the services that impact certain departments. Because the solution is based on cloud, we were able to reduce management issues and the business was enhanced by the automated remediations.

This solution has a strong industry reputation in terms of its successful ransomware shut down operations. I value the complete visibility it offers and the ease of use. From our experience, it provides 100% visibility and detects hundreds of infections. With other similar solutions, the remediation can take some time but with Malwarebytes, it's a lot quicker. As a result, it provides a good user experience in the sense that downtime is significantly reduced. We use the solution extensively. 

I'd like to see increased efficiency in terms of detecting false positives because we sometimes have cases where detections are repeated despite requests for them to be identified as false positives. It creates a problem for our security department and is annoying to deal with. Once you mark it as a false positive that should be it. 

It would be helpful if they were to introduce more flexibility in terms of cloud management because there are certain things that could be more granular or specific. It sometimes lumps three or four cases into one group. 

I've been using this product for a year. 

We've been running the solution for over a year and it's quite stable. Performance is excellent. We haven't had any degradation or performance issues. We have a maximum of two network administrators dealing with maintenance. 

We have close to 600 end clients, devices, and haven't had any issues with scalability. We'll extend use as needed. We were told that even with double the number of users there won't be any issues. 

From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to McAfee and CrowdStrike, where we felt the support was not as forthcoming. 

We still use CrowdStrike, although to a much lesser degree because it's less effective in resolving problems. Likewise with McAfee protection, where we had issues with service quality that interrupted our business.

The initial setup was straightforward and transparent. It took just a few hours and was deployed by our in-house IT people. 

It's worthwhile doing a case study and testing the solution in your environment and comparing results between different products. We have a lot of virus spyware exploit samples that we keep just for testing purposes, and we use the same consistent standard to test it. In our case, the result was that Malwarebytes came out on top of the others.

Malwarebytes isn't yet perfect for a lot of endpoint solutions. From a cloud-based management perspective, there are still issues with endpoint isolations and automated remediations. It requires some fine-tuning even though it comes out on top in terms of performance.

We use the solution for scanning malware.

The solution scans very well.

The UI could be more user-friendly.

I have been using Malwarebytes for three years.

The product is stable.

I rate the solution’s stability a ten out of ten.

The initial setup is straightforward. It took probably about 10-15 minutes to complete.

Overall, I rate the solution a ten out of ten.

We primarily use the solution as a form of protection against attacks.

We've had threats from viruses before. This solution protects us from them and keeps our company safe.

The product is quite good. It offers a good amount of memory and it is easy to manage for our team. 

The technical support is quite good. They're very effective at responding if we need their assistance.

The installation process is very easy, especially since it is on the cloud.

It offers a very straightforward system for monitoring.

The online reporting needs to be improved. Currently, we have to look at it online, and if we want to download a report, it just downloads as an Excel file. It's just raw information. There needs to be some way to better display it when it's downloaded.

It would be helpful if the solution could integrate with Unbuntu.

Our organization has been using the solution for about three years.

We've found the solution to be quite stable. We haven't faced any issues with crashes and I can't recall running into any bugs or glitches. It's worked very well.

For our purposes, the solution is scalable - at least in our region. It doesn't require too much reconfiguration.

We've had a good experience with technical support so far. We've been satisfied with the level of service we've received.

The initial setup was very straightforward for our team. We didn't find it complex at all. I'd say that the team considered it to be very easy.

Deployment took about an hour and a half. You just need a PC and WIFI. In total, to get everything set up properly, it took us about a month. It took that amount of time to make it work within our environment.

We only require about two to three people for deployment and maintenance. We used two people to deploy and have three people on maintenance duties.

We did not use an integrator or reseller. Our own team handled the implementation in house.

We're just a customer and end-user. We don't have any special association with the company.

Malwarebytes provides the cloud for our organization. I'm not sure of the version number is of the solution we are currently using.

For a company with about 100 or more PC units, the solution is quite effective. It makes monitoring easy. There's also a lot of reporting that can be done, and the solution provides protection for a lot of applications including Windows and Zoom.

I'd rate the solution eight out of ten.

My job position is Cybersecurity Engineer. We use the solution as an EDR or endpoint detection response. As EDR is, it is not the primary endpoint protection as it can not control the risk. This product is working as behavior monitoring for the end users. These monitoring products are not controlling the endpoint. For controlling the endpoint, you can use EPP (Endpoint Protection) products like Symantec Endpoint Protection, Trend Micro Endpoint Protection, one that was called OfficeScan — now the updated one is called Apex One — or other strong endpoint protection solutions like Sophos Intercept X and so on. But Malwarebytes is just EDR. EDR is mainly for detecting usage behaviors. It is evaluation and it is not technically protection for the user environment.  

The interface is not so bad. The dashboard actually is good. It is simple. But it is not able to produce simulated attacks.  

I know of more than ten critical cases with clients which affect their use of the product adversely. We work with the Malwarebytes company a lot and have discussed the existing problems with the manager of Research and Development. He would not just say "You are right." But even though he knows that there are issues, there have been no changes in the results and improvements with the product even up until now.  

I want to help secure the environments of the clients I work for. I want to benefit a lot of people, a lot of clients and a lot of users. I have specific things, technical details for each feature and each use case that I have worked on. But the company is not making the broader changes they need to in the product to make it an effective solution.  

The most obvious problem is that basically the product comes up with a lot of false positives. This needs to be resolved.  

There are other particular pain points with the current solution which have to do with the reporting and the problems with difficulty of installation. But these are still not the biggest problems for people using the product.   

An additional feature I would like to see is a randsomeware roll back for 72 hours and for 100 GB of files. It is supposed to be a feature in the EDR to defend against randsomeware. But we cannot stop ransomware with EDR. We are supposed to be able to roll back the encrypted files. But it is a fact that, in production, we can not effectively roll back the ransomwares and encrypted files after this kind of attack. The company fails to say we can not go back. It is an important feature in these products and to the clients. But it is not effective.  

I have been implementing this solution as a technical consultant in IT and I have implemented this solution more and more over time starting one year ago.  

The product is not stable. It is not broken all the time but the stability of this solution needs to be improved.  

They have not been receptive to our suggestions about the product and have not resolved the issues that we have reported in great detail.  

We are currently looking for a new solution because I am not satisfied with the product or the effort of the vendor to meet the needs of users. I have gone through the trouble of making a table for competition analysis between various vendors to see how they compare and that includes several vendors of EDR solutions including Malwarebyte, enSilo, CrowdStrike, Carbon Black and SentinelOne. I think we will end up working with Carbon Black or CloudStrike. But the current solution with malwarebytes does not perform well enough to properly protect our clients.   

I find that the setup and configuration are complex and difficult.  

We are the ones who do the installations and implementation.  

I have a lot of baggage with this product because of problems I have with the customers, the implementation, the configuration, the settings — it is very, very troublesome. There are various players on the course now. Some solutions may perform better.  

I have had a bad experience with Malwarebyte in general. There are a lot of issues I have caught. I wrote these issues down to compile them and then I sent the information to Malwarebyte. Over some time, there was no improvement from the research and development or technical support from this vendor. I have only a few words about this product: It is not good yet. But they have also show almost no interest in improving it.  

The proxy setting is a very nice feature. But, with that, you can not remove the proxy settings for the clients who are going out of the office for travel. You have to go to each laptop and write a manual cmd (command line) script to remove the proxy settings. It should not be done this way. It is just another example. 

On a scale from one to ten with one being the worst and ten being the best, I would rate this product as a one-and-a-half. It is one of the worst products which I have ever used. If I have to choose a whole number it does not round up, it will round down to a one.  

The primary use case of the solution is something I'm using myself, on my own computer. It sits in the background, works very well and does what you expect it to do. I'm using the free version at the moment but I'm considering getting the premium version because it's a pretty good product. My working environment is Windows, but my own personal preference is Mac, a Mac OS which I own. I have the solution on 24/7. 

The most valuable feature is the scan feature. Being able to carry out a full scan on your system is a great feature, it gives you a certain level of confidence that everything's okay. 

If the company was going to do something, it would be great if they could open up the free version to an app blocker that would block malicious applications. I don't think they would do that because they need to make money but it's what I would suggest they do. There's no indication on the system as to when the software is doing a scan.

Additional features they could include would be notifications. The solution doesn't let you know that it's scanning the system, it's all done in the background and it might be helpful if a little icon popped up and said, I'm just running a scan for you.

I've been using Malwarebytes for two years. 

The stability has been great. I've had it for about 18 months and nothing has gone wrong yet.  

In terms of scalability, whether it would be something that I would extend to an entire office full of Macs, or a whole company that was running Macs, I'm not sure. I would imagine on the basis that it doesn't have a particularly big memory or CPU footprint, that it would be ideal for scalability. You would only install it on one machine at a time, not on a server. It would be on the user's system. 

I did the setup myself, it was very simple. I think it took maybe five minutes. 

I didn't specifically evaluate other options but I did go through a decision analysis process to figure out the best option for me. I listed what I wanted from the software and then rated all the alternatives against my requirements. It was a checklist and the solutions that didn't pass got kicked out. That's how I ended up with Malwarebytes. It was about functionality. 

The product is a client on my system at the moment. I think it gets a lot of its information, its virus signatures, things like that, from a cloud service. I can see that it takes a second to download new virus signatures and things. It's obviously getting its information from their website, so the real intelligence is based remotely.

I would very highly recommend this product and would rate it an eight out of 10. 

It is an endpoint antivirus.

We are using the most current version of the product.

Our company does security audits, so we are pretty secure.

We don't have to spend any time remediating bad things happening: Not viruses nor ransomware.

We are not spending time fixing anything, so worker productivity is enhanced.

We haven't had any problems with threats. The product is good at keeping threats out.

I would like to see it protect itself a little better from other people's updates.

Every once in a while, the product gets clobbered. It's not just one thing. So, it could be a Microsoft update or a Kaspersky update. It could be another update from some other application, then you just have to reload it. This doesn't happen that often. It happens around three or four times a year.

It's pretty stable, but every once in a while, it gets clobbered by updates from other places. I don't think this should happen.

We are a small company, so it is scalable for us.

The technical support is good. 

I really haven't received any good answers about what happens when the product gets disconnected. I have had to reinstall it, but I never received an answer to this issue. So, I went to their website and put in a question. However, the solution is working

I did not use a previous solution. I have been using this solution for quite awhile.

The initial setup was straightforward. I just downloaded it, then it did everything itself. Once it was on my desktop, it was working.

We did it ourselves.

Yearly, it is around $50 per client.

I am also using Kaspersky for endpoint antivirus protection.

This is a good solution.