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Juniper SRX Room for Improvement

System Administrator at a leisure / travel company with 51-200 employees

We've had some issues with the firmware. 

The solution is quite advanced. You need a lot of training to use it effectively.

When we bought the equipment, and we have more Juniper devices, not just SRX, they started to malfunction. I'm not sure why. All the devices that we bought were from the year 2018. We had the EX4600. Something was not working with this device. It was offline. We bought everything in twos so we could make a high availability with all of them. The current has malfunctioned, and all the warranties have also expired. We are, generally, expecting malfunctioning, maybe in the next few years. I was planning to switch the Juniper equipment with something else to avoid this.

It does not have a simple user interface. 

The warranty offered on the devices isn't long enough. it would be better if you could extend it out to five or eight years. Otherwise, you have to be very careful with the equipment. 

I'm not sure if Juniper SRX can filter emails or block viruses. I'm not familiar with these aspects as I haven't had that much experience using the SRX inside the UI. However, if they do not, it would be ideal if they did. I'm not sure if it can deflect any kind of DDoS attack. 

The one particular issue that I've seen on the SRX, is if you have SSH enabled and if there is a large number of SSH connections, when a brute force attack happens, the SRX, in general, tends to become unstable, or it resets by itself. That's one issue that's particularly making me angry, and I had to request the reseller to block the SSH permanently, or just to allow access, so only they can connect.

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Senior Consultant with 51-200 employees

The user interface is something that Juniper needs to improve. 

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Solutions Architect at a tech services company with 11-50 employees

Its logging is very good, but we would like to have an easier way of creating more reports. We would like to be able to manipulate the reports or manage the way the reports are coming out.

In terms of new features, we are using almost all of the features that it has, and there is nothing specific that it is lacking.

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Buyer's Guide
Juniper SRX
September 2022
Learn what your peers think about Juniper SRX. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.
Project manager at computer care company

The training videos that are available need to be improved, and made more educative. This will help users to become more familiar with the product.

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Senior Network Administrator at Zetec, Inc.

The reliability needs to be improved. We purchased three devices and all three have been replaced under RMA. We've had other problems where they have needed to be rebooted.

A couple of times I've run into the problems where they have to integrate with other systems. The Juniper support really doesn't have a clue about other systems. They know Juniper and if everything is Juniper then it's great. However, we have Windows RADIUS Servers and I need Juniper-specific settings for them. Unfortunately, they're having a real hard time telling me what those should be, and they keep referring back to it being Microsoft, which they don't support. When they say that I need to speak with Microsoft, I remind them that these are things that are defined in the Juniper configurations that I need to set up. They seem to forget that not everybody is exclusively Juniper.

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Chief Information Officer at a tech vendor with 51-200 employees

I would like to have a better web UI for administration. Juniper could simplify the web UI and make it more compatible with mobile devices. In particular, I'm thinking about our remote offices, where we don't have dedicated IT personnel. Let's say someone from the office staff was working via smartphone. If the web UI were more compatible with mobile devices, the administration could manage IT support from a team that is not in their location. It would make it simpler for small companies to deploy these devices. I also think the documentation is lacking.

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Consultant at a financial services firm with 5,001-10,000 employees

I've noticed that the management interface could use some updates and upgrades.

The dashboard can be updated. 

The reporting could be more robust and in-depth.

I've looked into the Check Point firewall a bit and I've found that its anti-spoofing is a good feature. Juniper should consider adding that as a feature.

I've only just begun to really use the product. I only have one year of experience so far. It's still new to me. Therefore, it's hard to make any notes on any features or improvements, as I'm still familiarizing myself with everything. I need time to compare it to other firewalls, and I have not gone through the process of doing that just yet. I need more time.

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First Assistant Vice President at a financial services firm with 1,001-5,000 employees

The range of devices should be expanded to include those suitable for a small implementation. Juniper does not have any lower-priced SRX models, useful perhaps for a single ATM or a single bank branch. Having such a model at a reasonable price would be good.

In the time that we have used Juniper, we have not seen them improve their product line. If you look at Cisco, they have all kinds of network products. They have routers, switches, and firewalls. But with Juniper, they are not coming up with different kinds of products. They should be including more firewalls and other products. This is an area that Juniper should improve in general.

In Bangladesh, there is a very limited number of partners. The problem with this is that there is a monopoly, and I think that they should end this by increasing the number of local partners.

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Jeff Ehrenberg - PeerSpot reviewer
IT Director at ADS

Both the web management and the graphical user interface are inadequate and should be improved. It's one of those situations. When it comes to Juniper, I would never use the GUI, instead, I would only use the command line.

I would like to see an improved user interface, and some kind of SD-WAN solution included, or perhaps a simpler way of configuring redundant links, such as WAN links.

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Pre-Sales Analyst at a tech services company with 201-500 employees

Our operational team handles the solution more than I do. I personally haven't seen any features that are missing per se.

The solution isn't very granular or detailed. However, we're just using the basics anyway.

The product could have a quicker response when it comes to technical support getting back when we have questions.

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Network Engineer

The capacity can be limiting. We have outgrown its capacity. You can only scale up to a certain extent, depending on the device purchased. 

There are cheaper options on the market.

The reporting and alerts could be improved. If you had alerts, whereby you can have things like intrusion detection systems quickly alerting the security managers of a breach would be helpful. 

They need to work on the user interface. Most tasks are done by commands, and if you don't have experience using the command line, it's terrible. They should make it easier.

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Gertis Des Vignes - PeerSpot reviewer
ICT Product Manager at a comms service provider with 1,001-5,000 employees

Their models for service providers could improve. We are an MSP, we resell services and I think the company could have a better program for service providers because our needs are different from our regular customer that is buying it for.

More recently we started using the GUI interface and that looks pretty shameful and needs improvement.

Juniper has a different product line that has artificial intelligence capabilities. In the future, we would like to see that extended to the SRX line.

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Network Engineer & Cyber Security Analyst at a tech services company with 201-500 employees

While the GUI is pretty good on the Juniper side, there can still be tweaks made to it that will make it even better.

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Pradip Joshi - PeerSpot reviewer
Owner at Shree Atharva Sales Corporation

It must be 5G ready. The 5G network is rolling out soon in India, and Juniper must upgrade their firewall slot to the 5G network, or they must manufacture a 5G dongle card for the Juniper firewall. I want Juniper to upgrade their dongle from 4G to 5G. 

Presently, they have an expansion slot in the SRX 322 series and higher firewalls. In that expansion slot, they can put a 4G mobility SIM card so that whenever our primary link is down, it will automatically connect through this GSM network and form a tunnel.

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Senior Manager - Unified Communications, Smart Infrastructure and Service Provider Solutions at a tech services company with 51-200 employees

The reporting is lacking. it's an aspect of the solution I would like to see improved upon in the future. 

The solution isn't as present in the market as Cisco and Fortigate. They need to do a better job of marketing themselves and becoming more visible. 

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Mohd  Yasir - PeerSpot reviewer
IP Solution Architect /Deputy Manager at HFCL Limited

In terms of what could be improved, J-Web, Juniper Web, is sometimes not working great when users are increasing their internet use. Additionally, they need to improve the GUI, graphical user interface, and the firewall management needs to improve. Their CLI is good, but sometimes the GUI is very slow.

Also, the UTM, Unified Threat Management, feature needs to be improved.

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Integrator at a tech services company with 11-50 employees

As a networking person, I don't really have any major issues with this device. Based on my experience of using it in a cluster, it could be more stable. I had an incident when one of the SRXs in a cluster couldn't learn ARP.

It is a good solution, but firewalls don't seem to be an area of development for Juniper. They are focusing on data centers, routers, and switches, not firewalls.

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Technical Lead at a tech services company with 10,001+ employees

It was very difficult to deal with and required a lot of support, and the UI is very poor. 

I didn't like this product at all.

We faced many issues with the power supply causing many outages with this SRX box.

We experienced outage issues when load-balancing between two availability architectures, which had an effect on the availability.

Once we started to deal with this solution, it was very difficult to troubleshoot. It was not straightforward at all when comparing to Cisco. 

We always had support tickets. More than 50 tickets per month exceeded the SLA by more than two weeks.

Better support is needed.

In the next release, this solution needs to be stable, offer better support, better pricing, and less expensive to migrate.

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Director at a tech services company with 1-10 employees

The solution could cost less. It's a bit expensive right now.

The solution sometimes takes a long time to deliver the products. We're often waiting for stock. They should just have the product available and ready to go when customers need it.

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Przemysław Zawadzki - PeerSpot reviewer
Solutions Architect at a tech services company with 201-500 employees

I think with this Juniper product, the CPU switch could be improved for a better overall performance of traffic flow. I'd also like to see a threat intelligence feed which would hopefully monitor the network traffic flowing through the SRX to detect malware and other content.

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Key Account Manager at a consultancy with 51-200 employees

Juniper's product updates are extremely slow, and competitors are rapidly keeping up. It slowly updates the model.

Juniper SRX lacks email protection, for example. it is not malware-protected. In the case of malware, you are purchasing a software package from vendors through Juniper. They do not sell their own products. 

It lacks the Sandbox as well as the CM. The CM is available from Juniper, but it is manufactured by IBM rather than Juniper, despite its name.

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Security Analyst at a computer software company with 10,001+ employees

Junos Space should be improved to be on par with FortiGate's solution for managing firewalls and routing. 

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Network Security Engineer at a tech services company with 201-500 employees

We are experiencing some issues with the clustering. It needs to be simplified and more stable.

Some of the features included in SRX need improvement. For example, if you want to change your SSH port number, you cannot go into the application layer. You will have to go to the shell command to change the port. This is a problem because when you show the configuration, you cannot see what was put in the shell. It should easier.

Also, the user interface is a bit slow.

In the future, I would like to see the UI more responsive. The new generation doesn't use SSH anymore. One-click would be better.

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Barrett Lamothe - PeerSpot reviewer
Sr. Enterprise Hardware Consultant at a tech services company with 51-200 employees

It does have its nuances in terms of deployment. There are always areas to make something easier or more intuitive or make the system auto-negotiate more with existing hardware.

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Juniper SRX's UI is very bad. We have to use CLA all of the time and Sky ATP.

If I compare Fortinet with SRX, particularly for filtering websites and email addresses, SRX is very very difficult.

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Pawel Jenner - PeerSpot reviewer
DevOps and System Engineer at Netyard

I think it needs some automation. I have to find an API for Python and so on, which is quite different from a typical solution. Sometimes committing configurations takes a lot of time in Juniper because of the connections, and it could be a little bit faster. Their documentation could also be better.

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Chair of Communication and Computer Networks at Poznan University of Technology

The solution's configurations and syntax are specific and more complicated than other platforms. Compared to Cisco, the solution is not intuitive. 

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Reviewer1124ty6 - PeerSpot reviewer

To compare with Fortinet, Juniper needs to improve their security features.

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Pre-sales manager at RETO Industrial S.A. de. C.V.

They recently improved this solution. Currently, I feel comfortable with Juniper in general.

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IT System Engineer at a computer software company with 201-500 employees

In the next release, I would like to have a better web interface. It needs to be more user-friendly. Right now, you can only access many features through the console.

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Owner & CEO at a comms service provider with 1-10 employees

The user interface and the GUI need improvement.

In the next release, I would like to see mobile support.

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Head Of Network & Technical Support at a financial services firm with 501-1,000 employees

The configuration is difficult and it should be easier.

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Shrijendra Shakya - PeerSpot reviewer
C.T.O at Sastra Network Solution Inc. Pvt. Ltd.

The setup process should be improved. 

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Ahmed_Taha - PeerSpot reviewer
Director Of Operations at Diverse

I think Juniper SRX should have a GUI. Some of the competitors are already implementing GUI for the firewall.

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IToV Implementation Engineer at a renewables & environment company with 5,001-10,000 employees

The interface could be more user-friendly.

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Linux admin at a wholesaler/distributor with 51-200 employees

It could be more secure.

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Buyer's Guide
Juniper SRX
September 2022
Learn what your peers think about Juniper SRX. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
633,572 professionals have used our research since 2012.