Digital Transformation Manager
Real User
A reliable solution for our physical and virtual machines, but it is difficult to administer and technical support needs to be improved
Pros and Cons
  • "With this product, we now have a reliable backup solution."
  • "Instead of using the command prompt for troubleshooting and administering the backup, there should be an easy-to-use graphical user interface."

What is our primary use case?

We are using this as a backup solution in our on-premises environment.

How has it helped my organization?

With this product, we now have a reliable backup solution.

What needs improvement?

The administration is not user-friendly and needs to be improved. It is more suited to a technical person. Instead of using the command prompt for troubleshooting and administering the backup, there should be an easy-to-use graphical user interface.

The reporting should be improved. This solution would benefit from reports that included more aggregated data from the databases.

We had an incident where we were unable to recover our data, and it was very bad. The solution was already implemented, but for technical reasons and a misunderstanding, we were not able to recover our data. This detracts from their credibility.

For how long have I used the solution?

We have been using this solution for four months.
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What do I think about the stability of the solution?

In terms of stability, we have not seen many challenges aside from the one incident that we had, where we could not recover our data.

What do I think about the scalability of the solution?

This solution seems scalable. We plan on adding more services and backing up more servers with it. We currently are backing up four physical servers, and twenty virtual machines. We have five administrators.

How are customer service and support?

We've had many problems with technical support, and I would rate them a five out of ten. There was a lot of bureaucracy before they would send engineers to our site.

Which solution did I use previously and why did I switch?

Prior to this solution, we were performing manual backups.

How was the initial setup?

We downloaded the software from the vendor's website.

The initial setup was complex. Most of the work was done by an engineer from IBM. We really tried to follow the process so that we could understand it and troubleshoot if we encounter en error, but it was quite complex to follow. It is not a straightforward implementation.

The deployment took approximately two months, and there is a training period.

What about the implementation team?

An IBM engineer assisted us with the deployment, and they are good at their work.

What was our ROI?

We have not yet seen ROI because we are still early in the project, but maybe we will, with time.

What's my experience with pricing, setup cost, and licensing?

The licensing fees are on a yearly basis. In addition to the standard licensing fees, we paid for implementation and training. 

Which other solutions did I evaluate?

We did evaluate other products before choosing this solution. We had a look at Veritas and another solution that works with VMware. We chose this solution because the price is lower than that of the other two. Also, we already had their hardware, including the server and tape libraries.

What other advice do I have?

My advice for anybody who is considering this solution is to be open-minded when checking the infrastructure and technology, and then see whether this solution will be the best one for them.

The biggest lesson that I have learned from this solution is that project planning is key. You have to plan ahead for all of the various scenarios.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solution architect at GlassHouse
Real User
Top 5Leaderboard
Quick, simple deployment, relatable and responsive technical support
Pros and Cons
    • "It still needs to grow and add new features. IBM Spectrum Protect Plus, I believe, requires time to become competitive due to a weakness in the other software products."

    What is our primary use case?

    IBM Spectrum Protect Protect and IBM Spectrum Protect Plus are new solutions. I did a lot of POCs with the IBM Spectrum Protect Plus and the SP, as well as TSM. These tools were previously known as storage managers, such as the TSM backup solution. In addition, all Veeam competitors and other hypervisor image backup solutions. All that remained was the product IBM Spectrum Protect Plus and the ability to sell it as a software, software-defined infrastructure.

    The feature is known as failover protection or IBM Failover. The primary goal is to backup the recurring hypervisor environment and to create, deploy, and run a fast backup process. This is the primary goal.

    What is most valuable?

    We conducted a proof-of-concept on the customer side, and they found the product to be user-friendly and extremely useful.

    Its quick deployment and backup are essential. It has nice features. It is user-friendly, it does not require a special environment to prepare the server-side, network side, and other components because everything is already included, similar to a bundle system. 

    It is very simple to create and deploy.

    What needs improvement?

    It still needs to grow and add new features. IBM Spectrum Protect Plus, I believe, requires time to become competitive due to a weakness in the other software products. It does not support replication appliances such as Data Domain, ExaGrid, or other DDOS targets.

    The only issue is the price. That application should be supported.

    For how long have I used the solution?

    I had been working with IBM Spectrum Protect Plus for two years.

    I no longer sell IBM Spectrum Protect Plus because the company is with Dell. That's why I use NetWare and Data Domain solutions.

    Previously, I sold the IBM Spectrum Protect Plus product under the Spectrum brand.

    Spectrum is a data protection product in the Spectrum family.

    In my environment, we were using on-premises, private cloud, as well as a hybrid cloud environment.

    I was a reseller as well as a partner.

    What do I think about the stability of the solution?

    IBM Spectrum Protect Plus is a stable product.

    The hypervisor is stable, but I don't think it's easy to recover an item level, light recovery, or granular recovery restore. I believe that a simple image backup is very stable.

    How are customer service and support?

    Technical support is relatable, and their response times are acceptable; their case and response times, I believe, are on a normal level.

    Which solution did I use previously and why did I switch?

    I was also selling IBM backup and storage solutions. I am familiar with the Alliance product. Now I work as a solution architect for multi-vendor solutions. My primary focus is on data protection and backup technologies. Also, private cloud and SAP solutions with regard to it.

    My primary responsibility is to provide competitive analysis for Pure Storage and other products from HP, NetApp, and Huawei. I also compared other backup technologies such as Data Domain, NetWare from Commvault, and others. I've been in the technical construction of service and solution architect positions for 15 years. I'm currently working on a solution, I believe, with a Dell company's titanium partner because it sells.

    I would like to inform you that I replaced Veeam with Spectrum Protect Plus because the Veeam licensing model was very expensive for our customers. They also stated that backup performance and the restore process are not any faster than they are now. The most important thing to replace them is the price because IBM's software price is very competitive and aggressive to Veeam. Price is unimportant to the SPP if they want to close the deal.

    The original IBM ProtecTIER is at its end of life.

    How was the initial setup?

    The initial setup is not complicated, but I don't think it's a developed architecture. It's very straightforward.

    It can take up to 15 minutes to deploy. All infrastructure can be completed in this time frame.

    What's my experience with pricing, setup cost, and licensing?

    When compared to other vendors, the price is very competitive.

    Clients prefer to buy a perpetual license, but the majority opt for a yearly subscription.

    I would rate the licensing and price a nine out of ten. The price could be a little lower than that of the other vendors, but the licensing model is fine.

    What other advice do I have?

    Yes, I recommend it, but this solution is not appropriate for every environment because some features must be developed, but in my environment, simple backup environments, such as only image backup, yes. It's perfectly functional.

    I would rate IBM Spectrum Protect Plus an eight out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
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    Senior Technical Lead at Quinticon
    Real User
    Virtual snapshots with incremental backups is a key feature
    Pros and Cons
    • "Virtual snapshots that offer incremental backups."
    • "Not particularly user friendly."

    What is our primary use case?

    We're a bank and use the solution for backup and recovery, it's a disaster recovery enterprise solution. We're partners with IBM and I'm the Senior Technical Lead Consultant.

    What is most valuable?

    The most valuable features are the virtual snapshots that offer incremental backups forever. 

    What needs improvement?

    I don't think the solution is particularly user friendly, it requires expertise. Technical support could also be improved. Now that they're in the cloud I think they'll start enhancing with their backups. They weren't very good in the virtual world but they seem to be making more of an effort in the latest version and trying to align themselves with other backup solutions. IBM's an expensive solution so if you're enterprise you'll go with them, especially if you have other IBM products in the workplace. 

    For how long have I used the solution?

    I've been using this solution for 15 years.

    What do I think about the stability of the solution?

    This is a very stable solution, but it requires a spectrum protect person working with it and not a regular admin person. In that respect, it's not very user friendly. 

    What do I think about the scalability of the solution?

    It's a scalable solution but not like the products we have today. Scalability depends on setup and requires planning and architecture. If you have that then it's a scalable product.

    How are customer service and technical support?

    Technical support is a bit problematic, I have good technical support within the company but if I need third level support there's nobody in Australia who can take a call for that. I wouldn't call support unless it's third level but it takes a while to get a response from them. I've been trying to solve an issue for six months. They keep sending different codes and commands that don't work. Maybe now that they've designed a private cloud it might be better. 

    How was the initial setup?

    Initial setup of the solution requires expertise in configuration and installation, a person who has a connection to IBM or knows the product. This is not an out of the box solution. If it's not set up properly it's a nightmare to try and maintain down the line. Initial setup doesn't take a long time as long as the hardware specs are aligned but you have to know your environment and have a design. It requires planning.

    What's my experience with pricing, setup cost, and licensing?

    Given that it's an expensive product I would suggest that if you're rich go with IBM, and if you're poor go with someone else. Most enterprise companies like to show off with these products. I've been lucky to have worked in enterprise companies. 

    What other advice do I have?

    IBM doesn't work well on a middle-ware level when you're using solutions from different companies. I've been reading about their recent virtualisation. Once they master that, they'll probably be number one again and they seem to now be aligning themselves and starting to create a compatible product with all the clouds. 

    What's caused part of the problem with IBM are their ongoing support costs. It looks like they're now changing their model and aligning themselves by creating a compatible product with all the clouds. Until now, Commvault has been the only compatible solution with all the clouds, whereas IBM has only been compatible with their own solutions. It's only now they're starting to integrate. There is an arrogance about them but lately I think they've realised that they need to be more public with their stuff and to compete with Commvault.

    I would rate this product a nine out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    it_user1093365 - PeerSpot reviewer
    Principal Systems Engineer at a tech services company with 5,001-10,000 employees
    Real User
    API features enable us to integrate with Microsoft SQL, Oracle, and IBM Db2
    Pros and Cons
    • "The most valuable features are the API features because it allows you to integrate with your Microsoft SQL, your Oracle, and your IBM Db2."
    • "I would like integration into where the VMware guys can do their own restores."

    What is our primary use case?

    Our primary use case of this solution is for backup within the customer's environment.

    How has it helped my organization?

    Currently, we are doing all of the PDP for VMware environments, and it seems to have been assisting us in a great way and making our backup more efficient.

    What is most valuable?

    The most valuable features are the API features because it allows you to integrate with your Microsoft SQL, your Oracle, and your IBM Db2.

    What needs improvement?

    The new functionality with the retention policy, where you can push it down from H2 Plus down to the Normal Spectrum Protect needs improvement.

    There is an individual file-level restore. I would like integration into where the VMware guys can do their own restores.

    For how long have I used the solution?

    I have been using this solution for more than sixteen years.

    What do I think about the stability of the solution?

    At the moment, the stability of this solution seems to be extremely good. We just have to start putting more data on it and see what is going to happen with our VMware environment.

    What do I think about the scalability of the solution?

    This is a scalable solution. I am aware that there are other users in South Africa using this solution. We currently only have one customer but we do plan to increase usage.

    How are customer service and technical support?

    We have not used any technical support yet.

    Which solution did I use previously and why did I switch?

    We used the original Spectrum Protect with TDP for VMware. 

    We changed to the Spectrum Protect Plus because of the licensing.

    How was the initial setup?

    The initial setup is straightforward if you follow the book. It only needs one person to deploy it and maintain it, with a maximum of two. Should one get sick, the other could take over.  We have a back-up team.

    Our deployment was internally cloud-connected. At the moment, we are not using it as a public or private cloud. The deployment took less than a day because we had to wait on the VMware guys to build the OVA for us.

    We started to deploy it more into existing VMware environments in our environment. We have deployed it in only two of our environments and we have another six to do.

    What about the implementation team?

    We implemented this solution ourselves.

    What was our ROI?

    At the moment we have not seen a return on our investment.

    What's my experience with pricing, setup cost, and licensing?

    The licensing model of Spectrum Protect Plus is more efficient and cheaper compared to the original. It is much more efficient because of the cost. There are no additional set up costs that I am aware of.

    They charge you for every terabyte of licensing that you can back up. We have a contract with IBM that includes maintenance for three or five years.

    What other advice do I have?

    If they are using the existing System Protect they should convert to Spectrum Protect Plus. It will save them a lot of money from a cost perspective.

    I would rate this solution an eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Administrator Systems at a retailer with 51-200 employees
    Real User
    A stable solution with good online support to protect client data
    Pros and Cons
    • "This solution is very stable and has good support available online."
    • "The administration needs to be improved and made simpler to use."

    What is our primary use case?

    We use this solution to back up our client's nodes on a schedule. Our deployment is in an on-premises environment that includes an IBM server and the Lenovo TS3200 Tape Library.

    What is most valuable?

    This solution is very stable and has good support available online.

    What needs improvement?

    The virtual tape library needs to be improved.

    We have trouble with the administration of this solution. We need to update the volumes in the tape, but it first has to be transferred from tape to disk. The administration needs to be improved and made simpler to use.

    The time required for backup should be optimized.

    The verification process needs to be performed daily, so this should be more automated.

    The volume of the database grows every day.

    In the next release of this solution, I would like support for replication between the primary and secondary data centers. The duplicate backup date should be automatically eliminated.

    For how long have I used the solution?

    We have been using this solution for four years.

    What do I think about the stability of the solution?

    This solution is very stable.

    What do I think about the scalability of the solution?

    We have two users for this solution. One is a backup administrator and the other is the operator.

    How are customer service and technical support?

    We have not used technical support for this solution. When we receive an error code, we search online and find the answer immediately.

    Which solution did I use previously and why did I switch?

    We have been using this solution since it was named the IBM Tivoli Storage Manager (IBM TSM) and did not use another solution prior.

    How was the initial setup?

    With my experience, I don't have a problem with the installation of this solution. However, it is very difficult to install, configure, and administer with the AIX system and virtual environments.

    What's my experience with pricing, setup cost, and licensing?

    We pay a monthly licensing fee.

    What other advice do I have?

    At this time, I do not recommend using this solution and suggest that people choose another one. It is difficult to install, configure, and administer.

    I would rate this solution an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
    PeerSpot user
    Manager - IT Infrastructure at a financial services firm with 501-1,000 employees
    Real User
    Enables us to have longer retention which saves us more money
    Pros and Cons
    • "Some of the features we find very valuable and use a lot, are retention sets."
    • "An area that needs improvement is data validation. We currently use another product that gives us immediate validation, information about when the last backup was, and no risk of corruption happening. TSM in IBM Spectrum is not mature so that you can validate on the spot."

    What is our primary use case?

    Our primary use case for this solution is for backup and recovery.

    How has it helped my organization?

    The first advantage of using this solution is that it saves us money. Because with this product, we basically use this solution for data management or the backup management we are using. It reduces our multiple copies of data. If you do a daily backup on Spectrum Protect, you will get a longer retention feature.

    I also like the speed of the duplication copy of the storage pool under IBM TSM libraries that this solution offers. You can make multiple copies of the same storage for and across multiple tape libraries, while in other solutions it's not easy to do.

    What is most valuable?

    Some of the features we find very valuable and use a lot are retention sets. There is a lot of content validation of the data that we use, and that is very helpful. Apart from this data retention technology, Spectrum Protect duplicates things which is useful.
    We have an environment that is not only the raw file system, but the databases also. Different Exchange, SQL and all these kind of different applications are integrated with the Spectrum Protect. So it's a free functional kind of environment. Other features like centralization, data retention technologies, and retention sets are the very useful in our environment.

    What needs improvement?

    An area that needs improvement is data validation. We currently use another product that gives us immediate validation, information about when the last backup was, and no risk of corruption happening. TSM in IBM Spectrum is not mature so that you can validate on the spot.

    For how long have I used the solution?

    I've been using this solution for seven or eight years now.

    What do I think about the stability of the solution?

    There is no doubt that the solution is really stable. When I was working for IBM a few years ago, I have been involved in implementing it at a couple of places. Once implemented, you don't need to worry about it. Other solutions have to be updated regularly, but that is not the case here. 

    What do I think about the scalability of the solution?

    IBM Spectrum Protect Plus is fully scalable. Whenever I interact with a customer I tell him that this is not only a backup solution, it is a total data management solution where you get protection, data protection, plus archiving and many other things. This is quite a huge portfolio so I do believe it is a scalable product.

    How are customer service and technical support?

    The technical support is very good. A customer can just raise a support ticket online and IBM will be available and check in to give support - either by getting in contact or by sending a solution email. When I used their technical support a while back, a technical engineer came back to me within a day. 

    Which solution did I use previously and why did I switch?

    I worked with a net backup solution (EMC) at the previous organization where I worked. They offered specific benefits in terms of a user interface that was easy to use. They also have a very good graphical interface and users could easily perform tasks, do backups and do data retention. That was easy in those products.

    At that time IBM Spectrum Protect was not that easy to use. It was only in 2014 that IBM Spectrum Protect mad their user interface easier and then this product became more popular. Today IBM Spectrum Protect is easier to use than other products. Other products are still at the same level of use as they were 7 or 8 years ago.

    IBM Spectrum is also fully integrated with IBM products and that is why we went for the IBM Spectrum Protect. We liked that they were integrated with existing middle-ware and other products they are using. 

    How was the initial setup?

    Five or six years ago it would have been complex. But now it's no trouble and not that much complex at all. It is user-friendly - from the interface point and from the intelligence point of view. So now it's not that much difficult.

    What other advice do I have?

    I would recommend this solution for others who are looking at buying a data recovery and backup solution. But this product is not just for backup and recovery. This is far bigger than that. Backup and recovery is only one component of this product, as it also offers data to life-cycle management. I rate this a nine out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    it_user1093569 - PeerSpot reviewer
    Principal Systems Engineer at a tech services company with 5,001-10,000 employees
    Real User
    Good deduplication and replication features and you can scale upwards as much as you want
    Pros and Cons
    • "The feature I find most valuable is the offload to Spectrum Protect for long-term retention. I think the deduplication and replication are quite nice on Plus."

      What is our primary use case?

      Our primary use case would be for all our VMs. We are currently using Spectrum Protect but we're actually planning on moving everything onto Spectrum Protect Plus.

      What is most valuable?

      The feature I find most valuable is the offload to Spectrum Protect for long-term retention. I think the deduplication and replication are quite nice on Plus.

      What needs improvement?

      The only thing that I would like to see improved is the actual schedule that you get on the policies. It does not allow for being flexible, like for weekly, just day one to five, and leave day six and seven. Especially if we're running multiple policies, like if we want to do a basic weekly incremental and then later do a monthly. 

      In the next release, I want to see updates on the scheduling so that we can have more options on how you schedule stuff, like allowing you to use your everyday requirement.

      For how long have I used the solution?

      We've been using this solution for almost two months now.

      What do I think about the stability of the solution?

      So far it looks quite stable and I haven't had issues yet. It looks quite fine.

      What do I think about the scalability of the solution?

      I think it is scalable because you can scale upwards as much as you want to provide for your infrastructure. We are currently running it on a POC basis, so we are probably still in a pilot phase. The workload is not heavy yet due to the infrastructure. We're actually working on procurement of storage and our usage will increase. I'm currently only running three VMs, which in fact is quite big. And our immediate goal is to move 100 large VMs across. From there, we'll continue growing. We have about 700 or 800 VMs in our environment. 

      Which solution did I use previously and why did I switch?

      We plan to upgrade to Spectrum Protect and for us it's moving forward. Firstly, backing up something on an archival level that is running on the same archival level is better. Secondly, the cost of Spectrum Protect Plus versus Spectrum Protect is much better, because I think you get around 10 VMs per terabyte licensing that you use. That will definitely be a huge gain for us.

      The plugin on VMware of Spectrum Protect is totally different. So, with Spectrum Protect Plus you don't see the actual backup within the vCenter. The only thing that you see is that it creates a snap and then the backup runs totally outside of it.

      How was the initial setup?

      The initial setup was quite straightforward and it was easy to actually set it up and start using it. The architecture is totally different from Spectrum Protect. I would like to see the commands and what's happening in the background, so it would nice to see a view of that.

      The deployment was subject to the availability on the VMware side. We needed to go seek approvals and changes and things like that but the environment that I am currently using, I could deploy in a day.

      What's my experience with pricing, setup cost, and licensing?

      Because we've got Spectrum Protect, we're going to use some of that licensing and convert it to Plus. One additional cost is obviously going to be the infrastructure that we need to buy for the solution.

      What other advice do I have?

      The sooner you can do it and get going, the better. I rate this solution an eight out of ten.

      Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
      PeerSpot user
      Owner at a tech services company with 1-10 employees
      Real User
      Good for users with little backend experience but requires a lot of troubleshooting and sometimes recoveries need to be redone
      Pros and Cons
      • "We used to use the solution with tapes a few years ago. We've switched to discs, and it has gotten much faster."
      • "You end up needing to do a lot of troubleshooting to get things to work effectively."

      What is most valuable?

      We used to use the solution with tapes a few years ago. We've switched to discs, and it has gotten much faster.

      You can put single items back with a certain driver. It's useful for operators maybe who don't have much of a clue about the back end.

      What needs improvement?

      We've had some problems getting a full backup done. It's very slow and can take a number of hours, specifically when we use the exchange database. Most time it's a problem with the agent for exchange. Sometimes you have to try to restore things multiple times. It can sometimes take a whole day just to get a recovery up and running.

      Working on the solution, even when it works, is quite difficult.  

      You end up needing to do a lot of troubleshooting to get things to work effectively. 

      It would be ideal if the solution allowed users to also pick up SharePoint, Teams, and Office 365 items. It should be able to do not just databases. That way, you can have everything, including software, both on-premises and in the cloud. At the moment, for Team, in particular, it's not possible to pick that up, potentially because it includes a lot of chats.

      For how long have I used the solution?

      We've been using the solution for ten or more years at this point. It's been a long time.

      What do I think about the stability of the solution?

      The solution isn't exactly stable. Sometimes you need to attempt to restore the backup multiple times as it doesn't work. It's not a seamless, trouble-free experience.

      What other advice do I have?

      We are customers and end-users. We don't have a business relationship with the company.

      I would rate the solution at a six out of ten. We haven't been completely satisfied with it at this time. The time it takes to get a backup restored is too, too long. On top of that, if you are really unlucky, you'll have to try to restore the backup many times.

      Disclosure: I am a real user, and this review is based on my own experience and opinions.
      PeerSpot user
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