What is our primary use case?
We suggest to the clients that we do the R&D from our side. So if we feel that it's a stable version, and after monitoring multiple things, then only because it's the best version for the customer, along with the fix-panel, if any is required.
For most of the customers, we recommend the latest version. Because in the latest version, it will be day by day, it will keep on giving updates. And we'll see the performance increase. That's why we do the initial R&D, and then if we feel it's really stable, we only recommend it to the customer.
What needs improvement?
Maybe there should be more integration—the possibility with the third-party tools.
Looking for more integrations specifically with third-party tools that customers can easily access to perform automation without affecting the system.
Additionally, some improvements to the user interface (UI) would be helpful, such as exposing more services to make it easier to customize to the needs of each customer.
In the next releases, I would like to see the ability to customize reporting without having to rely on a separate tool. So currently, for any customization with respect to reporting from the tool, we still depend on the reporting tool called the publishing engine. So, instead of depending on the publishing engine, we must have a capability that should be available in the next coming version.
For how long have I used the solution?
I have been using this solution for seven years. I'm involved in all aspects. That includes implementation, using the product, and providing consulting services, handling everything.
I am currently using version 7.0.2.0.7.
What do I think about the stability of the solution?
I would rate the stability of this product a nine out of ten.
What do I think about the scalability of the solution?
I would rate the scalability of this product a nine out of ten. It is very scalable and can handle large numbers of users and transactions.
I have clients of all sizes, from small businesses to large enterprises.
How are customer service and support?
The customer service and support are responsive and helpful, but there have been a few times when it has taken a long time to resolve an issue.
How would you rate customer service and support?
How was the initial setup?
I would rate my experience with the initial setup an eight out of ten, where one is difficult and ten is easy.
It's easy, but it takes time to learn the initial level. It is easier and makes it more comfortable when it comes to compliance.
What about the implementation team?
The deployment model depends upon the customer. If they want to maintain the cloud, we'll deploy it on the cloud. If they want to the on-prem, then we'll deploy on-prem.
The time taken depends on the topology of the deployment. For a vanilla deployment, it can be done in a day. For a complex deployment at the global level, it can take a week or more.
What's my experience with pricing, setup cost, and licensing?
It's the way the tool the user uses it. And how he gets benefits out of it. So, I would rate the pricing of this product a six out of ten, where one is cheap, and ten is expensive. It is not the cheapest product on the market, but it is not the most expensive either.
What other advice do I have?
I would recommend this product.
I would suggest working on all the major collaborative platforms where the entire project people want to collaborate and work at one location and want to store the data in one place and share it.
Overall, I would rate the solution a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer