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Senior Integration System Engineer at NATS (En Route) Plc
Real User
One-line summary: The solution provides everything in one place, allowing its users to track and pull information from different modules For how long have you been using this solution? I have bee
Pros and Cons
  • "I would say that the best feature of the solution is that since everything is in one place, and if you make any changes, then they are recorded or tracked."
  • "The low performance of the solution is probably because it is quite an old tool."

What is our primary use case?

The solution is used to meet the requirements of system design from the user level to the supplier level, let's say. So it is used to have all the requirements integrated into only one database and link them with the different suppliers or stakeholders. So that's the main use, and we use it for those databases, basically.


What is most valuable?

I would say that the best feature of the solution is that since everything is in one place, and if you make any changes, then they are recorded or tracked. Also, it is very good to have the totality between different levels. Being able to pull up the information from different modules, especially from one of those that you want the information to be presented, basically keeps everything clear and quite well-presented. The only downside of the solution is its performance, which is quite low sometimes. But in terms of the best thing about the solution, I can say that it gives you confidence. If you enter the solution and let it stay like it is, there are not going to be any issues or any loss of information for these companies.


What needs improvement?

The low performance of the solution is probably because it is quite an old tool. Otherwise, you try to use it, and you try to open certain modules, follow some links to open some other requirements, etc. It takes quite a long time to process those inputs, and the loading time can be in minutes. If you try to work your way around some requirements, You need to wait from time to time for the doors from the modules to open and to be set up, and that may put you out of focus since you will need to do a lot of stuff in the meantime.

The solution can be improved because it's quite an old tool, so it's twenty years old at the moment. It doesn't allow some flexibility, especially when considering some of the new tools, like Jira. In Jira, it's quite good in terms of getting Jira available to all those tools. It can also be linked quite easily. You can integrate Jira with all Microsoft, SharePoint, and other tools, and it is not difficult. It can be done in IBM Rational Doors but through DXL coding. So some new tools provide you with more facilities in that regard.

Probably, I would say, to have an interface more friendly so you can tailor the database to your needs for a specific project. At the moment, its needs are DXL-based, and there is a need to have people knowing that around it, which is tough. If it can have a more flexible interface that provides you with some flexibility, then it would be good.


For how long have I used the solution?

I have been using IBM Rational DOORS for four or five years. I work as a SI in my company. Also, I don't remember the version of the solution I am using.

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What do I think about the stability of the solution?

It's a stable product that is difficult to experience crashes. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable product. Scalability-wise, I rate the solution a seven or eight out of ten.

My clients are usually enterprise-sized businesses.


How are customer service and support?

I haven't used IBM's support. I don't think it's particularly good. When I have to find some information about things like, configurations or some tools online on the IBM database, it's not easy, to be honest. I think it's because maybe not many people would use it or know about it. So, it's not easy to find out on the internet how things work. The information is not available, so it's complex. I rate the support a two out of ten.

How would you rate customer service and support?

Negative

How was the initial setup?

I haven't participated in the installation phase.

What's my experience with pricing, setup cost, and licensing?

I think it's expensive because you have to pay for the licenses to IBM and all that and maintain them. And I think it's quite pricey, but I don't deal with that, so I'm not sure.


What other advice do I have?

If you are quite serious and want everything under control and don't want to make mistakes or deal with the mistakes done, then I can recommend the solution to such individuals. If you are starting to operate from scratch, maybe you should look for other tools in the market that can provide you more facility on cheaper options and are easier to tailor to your needs. If you are already using it, probably keep using it because switching from one in the middle of an operation is quite difficult. But if you are starting to upgrade from scratch, I'll propose you use something else.

I rate the product an eight out of ten.


Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
SanthoshM - PeerSpot reviewer
Team Lead Technical Architect at Vitesco
Real User
Top 10
The solution has excellent next-generation features, but the licensing cost is too high
Pros and Cons
  • "The next-generation features are good."
  • "The customer must also have the tool to import the changes and accept them as a part of the review."

What is our primary use case?

We use the solution internally in our organization.

What is most valuable?

The product creates an ID for each requirement update. It is very detailed. The product enables users to divide the requirements and export them. So, I need not give my customers access to my database. They can review it and send it back. The next-generation features are good.

What needs improvement?

The customer must also have the tool to import the changes and accept them as a part of the review. It is a disadvantage to us if the customer does not use the tool.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

We do a lot of testing compared to other companies. We face a lot of downtime, even for a normal website. There are a lot of bugs, but the vendor has not solved anything yet.

How was the initial setup?

The initial setup was difficult. My organization did the deployment. Online licensing includes a lot of processes that I am not aware of. Once the organization installed the solution, I requested an additional license. It is difficult to use the tool. The solution is deployed on my laptop. I have an internal link to access the product and GUI.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is too high.

What other advice do I have?

If I had considered the latest next-generation features, it would have been easier for me. I'm not a full-time requirement engineer. I am exploring other tools. My organization decides which tools to use. Overall, I rate the tool a six out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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June 2025
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Lead Modeling & Simulation Engineer at Mitre
Real User
Good exporting functions, proven scalability, but technical support needs improvement
Pros and Cons
  • "I like being able to sort and categorize the requirements and the exporting functions."
  • "I think there is probably room to improve by offering free training."

What is our primary use case?

There are numerous projects that we are using with IBM Rational DOORS. They are isolated from each other and then we receive requirements from outside sources, load them into DOORS, and use them to do traceability into architectures developed in MagicDraw.

How has it helped my organization?

It has improved our ability to do traceability back to our initial requirements. The traceability allows us to be able to rapidly advise our sponsors.

What is most valuable?

I like being able to sort and categorize the requirements and the exporting functions.

What needs improvement?

I would recommend that fuzzy logic be added to the search capabilities. I think there is probably room to improve by offering free training.

For how long have I used the solution?

I have been using IBM Rational DOORS for the past ten years.

What do I think about the stability of the solution?

IBM Rational DOORS is stable.

What do I think about the scalability of the solution?

I think overall it is scalable and has measured up to everything we have tested it with.

How are customer service and support?

I would rate technical support a six on a scale of one to ten. I have tried to contact them twice and never heard anything back.

How would you rate customer service and support?

Neutral

How was the initial setup?

My initial setup and integration were more complex than I was expecting.

What about the implementation team?

I believe they did the deployment in-house.

What's my experience with pricing, setup cost, and licensing?

I would tell them to be very cautious about how they initially import their requirements into the product because that initial import seems to carry more weight and effect than I would have anticipated.

What other advice do I have?

I would rate IBM Rational DOORS a seven out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Jose-Ribeiro - PeerSpot reviewer
Systems Engineering Specialist at XMobots
Real User
Top 5
Has efficient traceability features and good technical support services
Pros and Cons
  • "The platform's traceability capabilities are invaluable. They provide a solid foundation for certification processes and manage requirement changes across project lifecycles."
  • "Enhancing security measures, particularly when handling multiple projects simultaneously, would be beneficial to prevent data loss within DOORS."

What is our primary use case?

In my experience with IBM, I received initial customer requirements, which I stored in an Excel spreadsheet. These are then integrated into DOORS for comprehensive management throughout the project lifecycle, including contractual obligations with suppliers and stakeholder requirements adjustments.

What is most valuable?

The platform's traceability capabilities are invaluable. They provide a solid foundation for certification processes and manage requirement changes across project lifecycles.

What needs improvement?

Enhancing security measures, particularly when handling multiple projects simultaneously, would be beneficial to prevent data loss within DOORS.

What do I think about the stability of the solution?

The platform has proven stable when managing several concurrent projects.

What do I think about the scalability of the solution?

The product is scalable, but it's crucial to ensure robust security measures when managing multiple projects simultaneously.

How are customer service and support?

IBM's support services have been commendable. Their support team was responsive and helpful whenever I needed assistance managing requirements in DOORS.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

IBM DOORS is more user-friendly for requirement management and offers superior traceability compared to Cradle, which has a less intuitive interface.

How was the initial setup?

Setting up the platform can be complex, especially when configuring modules and building diagrams.

I rate the process a seven. 

What was our ROI?

The product generates a return on investment for large-scale projects where meticulous requirement management is critical for successful outcomes.

What's my experience with pricing, setup cost, and licensing?

The licensing costs for the product are quite high.

What other advice do I have?

I recommend the platform, particularly for its effectiveness in managing complex requirements.

I rate it an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Aman Singla - PeerSpot reviewer
Senior Engineer at a manufacturing company with 10,001+ employees
Real User
User-friendly and easy to set up but can lag at times
Pros and Cons
  • "The data logs are ver conveneint."
  • "They need to provide users with information on what options would be best for their setup."

What is our primary use case?

We capture the requirements of the clients and gain acceptance. We can also review the requirements and adjust further developments as necessary. 

What is most valuable?

The data logs are ver conveneint. 

The setup is very easy.

It is user-friendly. 

What needs improvement?

The speed lags based on the server and the remote connection.

They need to provide users with information on what options would be best for their setup. 

The export of the requirements does not allow me to see the linking of the requirements. I'd like to see some sort of visualization or flow chart so we would have an overview from a system perspective.

For how long have I used the solution?

I've been using the solution for four years. 

What do I think about the scalability of the solution?

You can request licenses if you need more access from more users. 

How are customer service and support?

I've never contacted technical support. The setup is done, and we have cleared the requirements. We've never had any technical difficulties that needed us to reach out.

How was the initial setup?

You can create a whole server inside the project. It's easy to set up. 

I wasn't directly involved with the deployment and do not know how long it takes. 

What's my experience with pricing, setup cost, and licensing?

You do have to pay for a license per person. 

It is worth the money given the market options. There's good compatibility between you and your clients that makes it valuable. 

What other advice do I have?

We are a customer and end-user. 

We have a server-based deployment. 

The solution has some of the most advanced features on offer, which is why we chose the solution.

I'd rate the solution seven out of ten. It can meet the needs of any developer. However, it does lag a bit. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Systems Engeriner/Owner at a tech services company with 51-200 employees
Real User
Highly scalable, useful testing, and user-friendly interface
Pros and Cons
  • "The most valuable feature of IBM Rational DOORS is the full requirements development and testing."
  • "It would be helpful if Microsoft provided a more user-friendly interface for updating and querying updates. Additionally, if there was a way for users to notify developers of any changes in requirements, it would allow for faster and more efficient updates to the solution's architecture. This could be in the form of a notification system that alerts developers of any changes that need to be made. Additionally, the solution is document-driven and it should be more digital."

What is our primary use case?

IBM Rational DOORS is used as a requirements management tool. It enables you to do full requirements development and testing.

What is most valuable?

The most valuable feature of IBM Rational DOORS is the full requirements development and testing.

What needs improvement?

It would be helpful if Microsoft provided a more user-friendly interface for updating and querying updates. Additionally, if there was a way for users to notify developers of any changes in requirements, it would allow for faster and more efficient updates to the solution's architecture. This could be in the form of a notification system that alerts developers of any changes that need to be made. Additionally, the solution is document-driven and it should be more digital.

For how long have I used the solution?

I have used IBM Rational DOORS for approximately 20 years.

What do I think about the stability of the solution?

I rate the stability of IBM Rational DOORS a ten out of ten.

What do I think about the scalability of the solution?

We have two people in the company that uses the solution.

We do not have plans to increase usage. We are moving towards a more digital environment where we are using SysML and UML to write requirements instead of text-based messages. IBM Rational DOORS should have the capability to model these requirements, but currently, the add-on they have is not effective.

While a large number of requirements may be present, managing them effectively is a separate challenge. There are various tools available for managing requirements, such as IBM Rational DOORS, but they may not always be sufficient. Effective requirements management is crucial in this field.

The field of engineering is evolving, moving away from traditional methods of management, such as using tools, such as  IBM Rational DOORS to organize and allocate textual requirements. The 2018 DOD strategy for digital engineering highlights this shift towards utilizing models rather than documents in the digital environment. However, many people are still stuck in the old ways and unaware of this change. It is important to keep in mind that the new way of doing things also involves developing architectures using the modeled requirements.

I rate the scalability of IBM Rational DOORS a ten out of ten.

How are customer service and support?

I rate the support of IBM Rational DOORS a ten out of ten.

Which solution did I use previously and why did I switch?

I have used Excel spreadsheets prior to using IBM Rational DOORS.

What was our ROI?

The return on investment in system engineering is difficult to quantify as it primarily involves writing clear and comprehensive requirements. While a team may be dedicated to this task, measuring the return on investment can be challenging.

What's my experience with pricing, setup cost, and licensing?

IBM Rational DOORS is highly expensive.

What other advice do I have?

I rate IBM Rational DOORS a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Technical Sales Specialist at a computer software company with 1,001-5,000 employees
Real User
When you install it locally, you have the flexibility to do what you want
Pros and Cons
  • "When you install DOORS locally, you have the flexibility to do what you want with the solution. You can add functionality and do many things that you can't do with other tools or do well enough to satisfy your users' requirements."
  • "The web application DOORS Web Access doesn't have the same functionality as the standard client, so it's not a real substitute. For example, web Access only provides writing requirements, but you can't do much more with it."

What is our primary use case?

I use DOORS to support my customers, who are heavy users of the tool. I try to figure out what's wrong whenever they have some issues. For example, if they need some help, I use the tool to recreate my customers' environments and work with it to find solutions for them. About 10 people in my company do the same thing as me.

What is most valuable?

When you install DOORS locally, you have the flexibility to do what you want with the solution. You can add functionality and do many things that you can't do with other tools or do well enough to satisfy your users' requirements. For example, you can save linked versions when you do baselines, and then I can handle linked changes between different baselines. You can't do this with other tools, or it's hard to do.

What needs improvement?

The web application DOORS Web Access doesn't have the same functionality as the standard client, so it's not a real substitute. For example, web Access only provides writing requirements, but you can't do much more with it. If you want to change multiple attributes or something like that, it's better to use the standard client. I would also like to see some improvements in the reporting.

For how long have I used the solution?

I've been using Rational DOORS off and on since 2001.

What do I think about the stability of the solution?

DOORS is stable. I have seldom have problems with it.

What do I think about the scalability of the solution?

DOORS is a file-based data storage system, so it isn't that useful for large user communities. If they want to work with the standard client, it is crucial to have a solid connection between the client and the database software because there's a lot of communication back and forth, so the scalability is not so great. Some of my customers have installations with upwards of 100 clients. 

How are customer service and support?

IBM support for DOORS is helpful and quick. You get a real solution in a short time most of the time.

How was the initial setup?

Setting up DOORS is easy, and I can handle it by myself. The initial installation takes around an hour, but the total deployment depends on your environment. However, you can handle it with a remote install, and installing the client itself takes only a few minutes. 

What other advice do I have?

I rate IBM Rational DOORS eight out of 10. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1734621 - PeerSpot reviewer
ARP4754 Structured Development & Process Assurance at a transportation company with 10,001+ employees
Real User
Reliable, easy to use, but could be more model-based
Pros and Cons
  • "What I like about DOORS is baselines, it's easy and I use the capability of multiple users. The traceability or links between different levels are very nice. Additionally, it is used by all of our suppliers, which brings us commonality."
  • "One of the things that many people complain about is it's hard to manage attributes. For example, tables or figures. This is something that can be improved."

What is our primary use case?

I am using IBM Rational DOORS for managing engineering requirements.

How has it helped my organization?

IBM Rational DOORS has helped our organization because of the sense of configuration baseline. That is key for us. With it, we can create and freeze baselines, put them on the configuration control,  and then use it as evidence. 

What is most valuable?

What I like about DOORS is baselines, it's easy and I use the capability of multiple users. The traceability or links between different levels are very nice. Additionally, it is used by all of our suppliers, which brings us commonality.

What needs improvement?

One of the things that many people complain about is it's hard to manage attributes. For example, tables or figures. This is something that can be improved. 

The most important improvement for me right that is needed is based on textual structure type, which has been good, but there are new trends and more model-based are required. For that, it's outdated, it does not work well. It's outdated when it comes to model-based requirements

For how long have I used the solution?

I have been using IBM Rational DOORS for approximately four years.

What do I think about the stability of the solution?

The stability of the solution is good. However, you can access the database remotely and when you have too many users, you see the performance reduces. I don't know what the exact threshold is to where the point that it starts affecting the efficiency. I know when there are too many people accessing the database simultaneously, it can get slow.

What do I think about the scalability of the solution?

The scalability is good in the sense you are allowed to have many users, but performance-wise it will decrease if you have too many. However, it can scale in different ways for certain other requirements, it is very good. I have no issues. It's easy to manage.

We have hundreds of people using this solution, mostly in the engineering department.

This solution is being extensively being used in organizations.

How are customer service and support?

I have not used technical support because whenever we have issues, we raise a ticket and the ticket is managed by our IT. If they need any higher-level solution they will contact the IBM Rational DOORS team.

Which solution did I use previously and why did I switch?

We are using Siemens Teamcenter for the same usage as IBM Rational DOORS, but for different databases, they are not interconnected.

What about the implementation team?

We have an IT department that does the implementation and all the maintenance of the solution.

What other advice do I have?

My advice to others that want to use IBM Rational DOORS is you need to know what is the usage you want to give the solution. If any company wants to do something more mode-based oriented, I would not use IBM Rational DOORS. However, if you have a more textual requirement, IBM Rational DOORS is a good solution.

I rate IBM Rational DOORS a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free IBM DOORS Report and get advice and tips from experienced pros sharing their opinions.
Updated: June 2025
Buyer's Guide
Download our free IBM DOORS Report and get advice and tips from experienced pros sharing their opinions.