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AdelAmer - PeerSpot reviewer
Integration developer at Central bank of Egypt
Real User
It has powerful collaboration and customization features
Pros and Cons
  • "It's a powerful application for collaboration. It has many features for customization and integration."
  • "They reply in one or two hours at most, but they could be better."

What is our primary use case?

We use App Connect for integration and creating APIs. 

What needs improvement?

The integration with HR systems could be better. 

For how long have I used the solution?

I've been using IBM App Connect for three years.

What do I think about the stability of the solution?

App Connect is stable

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What do I think about the scalability of the solution?

App Connect is scalable 

How are customer service and support?

I don't deal with IBM support, but the administrator of this operation had some issues. They reply in one or two hours at most, but they could be better. 

What other advice do I have?

I rate IBM App Connect eight out of 10. It's a powerful application for collaboration. It has many features for customization and integration. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1719357 - PeerSpot reviewer
Head of ICT division at a energy/utilities company with 201-500 employees
Real User
Reliable with good security and user-friendly
Pros and Cons
  • "There is a friendly interface for configuration, and integration is made easy."
  • "When we do a version upgrade of the system, the platform is kind of complicated."

What is our primary use case?

We strategically decided to move all companies' data change with third parties. We control the Enterprise Service Bus platform. We also decided to change over to advanced systems to centralized management since we have several applications. We wanted a single point from which we could exchange data.

What is most valuable?

The security is very good.

It offers excellent reliability.

There is a friendly interface for configuration, and integration is made easy.

It can scale.

The solution is stable and reliable. 

What needs improvement?

We have not used the solution for too long. I haven't noted any issues with the product so far. We're still discovering new features.

When we do a version upgrade of the system, the platform is kind of complicated. It would be ideal if it was easier to manage.

Sometimes we have issues with local support.

For how long have I used the solution?

I've been using the solution for one year or so. 

What do I think about the stability of the solution?

I'd rate the stability nine out of ten. We've never had issues. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution is scalable. It's containerized. I'd rate the ability to scale eight or nine out of ten in terms of ease of expansion. 

We only have administrators directly dealing with the solution, as it's for systems, not people. Administrators work with it on a daily basis. 

How are customer service and support?

We have not dealt with technical support as we haven't had any issues. 

Which solution did I use previously and why did I switch?

We did previously use an open-source solution. We switched to ensure business continuity.

How was the initial setup?

We were lucky in that we good advice from local companies, so it was pretty easy for us to implement the product. I would rate the ease of implementation to eight out of ten. Overall, it was a good experience for us.

We're still on-premises with the ability to go hybrid. 

The main deployment of the system or integration was straightforward. It was mainly implemented within two months, however, integration is a continuous process. With every new system or new function, we need to communicate that to the system. It's not possible to just lump everything together into one project. We're always renewing or installing or changing architecture. 

What about the implementation team?

We did get some advice from a local company.

What was our ROI?

You need some time to realize an ROI. 

What's my experience with pricing, setup cost, and licensing?

The pricing is moderate. I'd rate the solution five out of ten. The licensing model is not bad. It's flexible. In time, you can allocate your licensing according to your different needs. 

You need some competencies as the licensing can be a bit complex.  

What other advice do I have?

We're customers and end-users. We're using the latest version of the solution. 

I'd advise others to look carefully at licensing. Since it is a bit complex, they need to make sure they have the right licensing in place. You need to understand what you need and expect so that it is helpful for your company.

Over, the solution is not bad. I'd rate the product eight out of ten. The product is okay. However, there are times when we struggle with local support.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
IBM App Connect
June 2025
Learn what your peers think about IBM App Connect. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
857,028 professionals have used our research since 2012.
Full Stack Developer at Solutions by STC
Real User
Great security features and includes everything that's required for VBI management
Pros and Cons
  • "Provides good security features."
  • "Updates are constantly delayed."

What is our primary use case?

Our company is in Saudi Arabia. We provide end to end solutions to our customers. I'm chief solutions architect.

What is most valuable?

The solution provides a lot of good features, particularly when it comes to security. It also includes everything that's required of a VBI management solution and also as an ESB. The beauty of IBM App Connect is that it provides end-to-end middleware.

What needs improvement?

Updates are constantly delayed and that is something IBM could improve. 

For how long have I used the solution?

I've been working with this solution for close to two years. 

What do I think about the scalability of the solution?

App Connect is built on OpenShift which is included in the solution so if we need to scale it's much easier and is a strong feature of App Connect.

How are customer service and support?

IBM has a good presence here and the remote support is good. Getting on-site support is more difficult but it's the same with all the products. 

How was the initial setup?

The deployment itself is somehow complicated and not as easy as Apigee or even WSO2 which are very easy to deploy. We have another issue which is that there are not many developers or engineers working with App Connect here in Saudi Arabia. We require two or three engineers to deploy but it's not easy to find certified people. 

What's my experience with pricing, setup cost, and licensing?

Licensing costs are expensive, we have a contract for three years. IBM provides good quality solutions and there's a price for that. We pay 200K every year. We haven't had any issues with our customers because they are all enterprise organizations so the cost is not an issue for them. Licensing fees include technical support. 

Which other solutions did I evaluate?

App Connect is similar to Apigee but is less complicated. Apigee is very good when it comes to VBI management, but it's not an ESB solution. 

What other advice do I have?

Overall, I rate this solution eight out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Essam Younis - PeerSpot reviewer
SOA & BP Technical Manager at EJADA
Real User
Good support, choice of deployment infrastructure, scalable, and stable
Pros and Cons
  • "Technical support is good."
  • "The installation of containers could be simplified, as it currently requires a senior-level installer."

What is our primary use case?

This solution is used as the integration hub between the internal application of any enterprise.

What needs improvement?

The installation of containers could be simplified, as it currently requires a senior-level installer.

In the next release, I would like it to be integrated with lifecycle management.

For how long have I used the solution?

I have been using IBM App Connect for 15 years.

We started working with version 2, but now we are using version 11, which is the newest version. 

What do I think about the stability of the solution?

It's a stable solution, we have not had any issues.

What do I think about the scalability of the solution?

It's a scalable product. We have more than 20 users who are using this solution.

How are customer service and technical support?

Technical support is good.

How was the initial setup?

You can install both on the cloud and on-premises.

If you go with a container-based installation, it's more complex than a traditional installation.

We need only one person to deploy this solution.

What's my experience with pricing, setup cost, and licensing?

The pricing could be better.

Licensing is on a yearly basis.

What other advice do I have?

This is a cloud-based and Microsoft-based solution. It was called Message Broker previously.

We plan to continue implementing this product and I would recommend it to others.

I would rate IBM App Connect a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
PeerSpot user
CEO at a tech services company with 1-10 employees
Real User
Can integrate using different interfaces
Pros and Cons
  • "It has different type of interfaces that can integrate with companies."
  • "It is not easy to deploy. It requires someone with a high level of knowledge in the solution to deploy it, not just anyone can do it."

What is our primary use case?

We use it for the integration of applications in different scenarios.

What is most valuable?

  • Comfortable integration
  • Different type of interfaces that can integrate with companies.

What do I think about the stability of the solution?

It is very stable.

It takes two people to deploy and maintain the solution.

What do I think about the scalability of the solution?

It is very expensive if we want to scale. Four nodes are using App Connect.

There are two people currently using the solution.

How are customer service and technical support?

The technical support is very good.

Which solution did I use previously and why did I switch?

We used IBM Integration Bus a very long time ago. We need the App Connect solution for its integration platform.

How was the initial setup?

It is not easy to deploy. It requires someone with a high level of knowledge in the solution to deploy it, not just anyone can do it. 

It was very fast to deploy. It took one day.

Our implementation strategy was focused on CI/CD.

What about the implementation team?

We did the deployment ourselves. We used an integration toolkit from IBM.

What's my experience with pricing, setup cost, and licensing?

The solution is really good, but expensive.

Which other solutions did I evaluate?

We also looked at open source solutions.

We tried to start using other solutions in our projects, but found they were not simple to use. We are using App Connect because it's a more comprehensive solution that can handle many projects.

What other advice do I have?

I would rate the solution as a nine (out of 10).

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Technicac196 - PeerSpot reviewer
Technical Presales at a tech services company with 1,001-5,000 employees
MSP
With the availability of adapters, my customer doesn't spend a lot of time getting into production. Our customers are asking for a few adapters and for support.

What is most valuable?

The most valuable feature for me is the availability of the adapters, which are already made out of the box. My customer then doesn't need to really spend a lot of time getting into production. You name it, SalesForce, or Ariba, whatever be the supporting products that we need to integrate to. It's just a matter of days to get it in production. That's the great part of it.

How has it helped my organization?

Whether it be a CRM, ERP or whatever you want to integrate with, customers get the integration projects done at least 40% ahead of time. That's a great benefit for them and for us.

What needs improvement?

There are a few adapters which our customers have been asking for. That's something that's very critical, but I think most critically our customers are asking for support. If I call within the next two hours, someone should be there at least on a call to support me. Support is the major thing.

What do I think about the stability of the solution?

The cloud version had me a little bit worried because we don't really know how stable it is or how it's scaling. There have been a few instances when customers have come with complaints but all around, they're still happy.

What do I think about the scalability of the solution?

Scalability is fine. I mean, in the licensing it's not very clear but still, as a product, it scales.

How is customer service and technical support?

Technical support has been good all around. If you look over a longer period of time, there have been certain cases where, for certain issues, we have gone back and we haven't received a response in a matter of days. That's not ideal because we are in production.

How was the initial setup?

I was not involved in the initial setup.

What other advice do I have?

Maybe start with a PoC. Do a proof of concept and only after that, maybe take the decision whether it meets your requirements.

With regard to my customers, when they are selecting a vendor, I guess what they're looking for is somebody who will support them. I'm looking for people who can go end-to-end. They can't just sell me the product, but they can also implement it and then they can be there whenever I need them. It's the complete sales cycle.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
SystemEnfb41 - PeerSpot reviewer
System Engineer with 1,001-5,000 employees
Real User
It has a graphical developer interface. I wish it could reach out to the network folders.

What is most valuable?

We originally purchased Cast Iron because of its connections to Salesforce.

How has it helped my organization?

Because it has a graphical developer interface, we can quickly develop solutions that are connecting to anything on the cloud, without having to build those connectors ourselves.

What needs improvement?

I'm happy to see that Swagger is introduced because we're going to combine it with IBM API Connect. I wish it could reach out to the network folders, because that's the one thing we haven't been able to do well with it and that is to get network file systems.

What do I think about the stability of the solution?

It's been stable. We haven't had any problems with its stability.

What do I think about the scalability of the solution?

Because we have the Hypervisor Edition, we have run into scalability issues. Since it transforms everything in to XML, the payloads get pretty big and slow. We have to keep that in mind when we determine when to use it versus when to use something else for batch instances. But, we've found for real-time, the quick connections across it works fine.

How are customer service and technical support?

I have used the tech support, at the very beginning when we had it. We didn't really know how to use it and they were very helpful.

Which solution did I use previously and why did I switch?

We weren't using any other solution. We wanted to be able to connect to Salesforce. We have IBM InfoSphere DataStage and the connector for DataStage was a lot more expensive at the time.

How was the initial setup?

The setup was a little big complicated because I hadn't done it before. But, now we've had Cast Iron for quite a while and we've just purchased IBM App Connect, a new version. We'll be standing that up and I think it'll be simple for us.

Which other solutions did I evaluate?

We went with IBM for Cast Iron because we had already been using IBM products. This solution fits with what we needed it to do and with the rest of our landscape, i.e., the other IBM products.

A vendor that we trust and that's been around, is the most important criteria while selecting a vendor.

What other advice do I have?

It's been very good. There were issues only because of it's scalability, since we have the Hypervisor Edition, that we've run in to some of the sizing that has impacts on the performance.

Give this one a try, especially the new IBM App Connect because it fits so well with the new design and the way it fits in with the new APIs. You can build out new APIs with it. I would say to use it.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
it_user635436 - PeerSpot reviewer
Development Manager, IT Business Applications at a tech vendor with 1,001-5,000 employees
Real User
It is reliable and the number of endpoints is valuable. Multiple developers should be able to work in the same project.

What is most valuable?

Its reliability and the large number of endpoints for connectivity are valuable features.

What needs improvement?

I would like the ability for more than one developer to work on the same project (source control/branch merge). If the project has more than one orchestration, you should be able to have different people working on each.

For how long have I used the solution?

I have used the product for about nine years (since before Cast Iron was acquired by IBM).

What do I think about the stability of the solution?

We are running the HyperV version and have had no problems with stability. Though if not designed well, the projects can definitely run out of resources when processing.

What do I think about the scalability of the solution?

It scales well. We are considering moving to the cloud version, as only one or our endpoints is local and all the others are SaaS endpoints.

How is customer service and technical support?

They give excellent technical support.

How was the initial setup?

It is easy to set up. HyperV has OVF that you deploy to a VMware ESX Server.

What's my experience with pricing, setup cost, and licensing?

IBM has gone back and forth on licensing for this product. Make sure you get the licensing that lets you have unlimited endpoints; otherwise, you will need to account for each separate endpoint in your licensing costs and adding more automation has a price impact.

Which other solutions did I evaluate?

We evaluated MuleSoft and Dell Boomi.

What other advice do I have?

Your developers should be well-versed in XML and XSLT. These are behind everything.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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