HCL Notes Reviews

We are using this solution in our company.

The most valuable feature is the UI.

I would like to see integration with other solutions.

I have been working with HCL Notes for ten years.

We are using version 10.1.

HCL Notes is a stable product.

We have more than 10,000 people in our company who using this solution.

Technical support is good.

We did not work with similar products prior to HCL Notes.

The initial setup was straightforward. It is easy.

We have approximately 30 people to maintain this solution.

The price is reasonable.

I would recommend this product to others who are interested in implementing it.

We have been customers for more than 20 years.

In summary, this is a good product but there are always some areas for improvement.

I would rate HCL Notes an eight out of ten.

We primarily use this solution as a CRM. We are customers of HCL Notes. 

Security is the most valuable feature, better than you get in 365. It's a great system.

GUI, the graphic user interface, could be improved as well as replication.

The solution is stable. 

This is a scalable solution, we have 1,250 users in the company. 

I'm satisfied with the technical support. 

I rate this solution a seven out of 10. 

Lotus Domino is an excellent platform for making groupware applications that are natively integrated with email.

It gives you the flexibility to publish applications in the web with practically no effort if you use some of the templates provided.

The security (private key / public key) is very strong.

You have a lot of predesigned templates for doing workflow applications.

We used Lotus Domino / Lotus Notes a lot few years ago for:

• Corporate politics and procedures
• Corporate phone book
• Email
• Workflow applications for authorization (vacations, travel expenses, refunds, etc)

We created some excellent applications for managing our enterprise / corporate procedures. Before the BPMS tools were created, we created some applications to manage our corporate workflows.

Using Lotus Notes, we had to solve some issues because Lotus Notes is a document-oriented database and not a relational database. At the beginning, we had to solve some performance issues.

First, we had to develop a standard to document our corporate processes. We used Microsoft Visio to do the documentation and a proprietary standard (before the BPMN standard was established).

As soon as we solved the issue of the standard, we wanted to cover in detail the business requirements and time to market requested by the enterprise, so we developed a flexible application that let the developers to configure instead of programming the workflows.

We created a catalog for adding roles, people, activities, processes, fields by role, among other information, so we were able to configure a new workflow in days, not in weeks.

With this template, we created the main corporate processes, for example, the presales process and the installation processes for the corporate, government and IT market.

We were also able to copy the template created to use this application for other kind of workflows.

It took almost 15 years of work to have this template customized to fill the needs of the enterprise and the aggressive time to market needed in telecom companies.

The problem with Lotus Domino is that there are no new versions of the product. The last version that I know is 9.x.

20 years (since 1997)

Practically no deployment issues.

Because the Lotus Notes database is a documental database, there are some stability issues if the database grows a lot. I think that you can avoid this issue if you send the information to a database or Split the database in files no longer than 4 GB to have better performance.

I have not encountered any scalability issues.; it's a very scalable solution (as a platform).

Customer service is 8/10.

Technical support is 8/10.

We are currently using the Office 365 solution; it has the advantage that now it's in the cloud and it can be accessed from any place.

Initial setup was complex; you have to have some technical expertise to implement the solution.

An in-house team implemented it.

I am not sure if IBM is still selling this product.

Talking about the support, I think that it is average; it is not the cheapest solution.

Before choosing, we also evaluated Office 365 for businesses (Exchange).

Review the roadmap with IBM before trying to implement this solution, because I think that IBM is not investing in new versions and there's no roadmap.