What is our primary use case?
We sell a lot of solutions in the educational sector. School boards, universities, colleges, and community colleges are good customers for the Fortinet solution overall and Fortinet switching.
I'm usually working with clients who have between 500 to 1,500 users. That's the average commercial enterprise count. About 50 to 60 customers use the product end to end or in some capacity. We've had significant growth in Fortinet business annually. It seems to go up by 10 to 15 clients every year.
How has it helped my organization?
It's easier to deploy and operate in the education space than other solutions. With Cisco, you probably need a full-time employee or two in those environments to manage daily once it's deployed. Fortinet requires maybe a third or a half a person.
What is most valuable?
I like that everything flows back to FortiGate, which is the controller, management console, and firewall. There's one central point for the entire network, so the security, switching, wireless, etc., flows back to the FortiGate. The ease of management is what customers like. They don't need separate solutions like Cisco.
What needs improvement?
While Fortinet is good for school boards and mid-sized businesses, enterprise-class networks require a zero-trust solution. If you're building a zero-trust network with end-to-end security, that's where Fortinet falls behind Cisco, HPE, and Aruba.
For how long have I used the solution?
I have been using FortiSwitch for seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
The scalability is strong because everything resides in FortiGate, so the switching and wireless itself is all fine. You can scale the network to twice the size it is today with no problem. However, you need to upgrade the FortiGate back end. It's not like the current FortiGate will allow you to do all those extra switches and wireless access points without an upgrade on the back end.
How are customer service and support?
Fortinet support is decent. It's behind Cisco's TAC, which is the industry leader. Customers don't need as much support as they would with Cisco because Cisco's stuff is a little more complex, so you have to open more cases. When they open the cases, they normally get a resolution, but the support isn't on the same level of technical ability as Cisco's.
Which solution did I use previously and why did I switch?
When they switched to Fortinet, they did so for a couple of reasons, the main one being operational simplicity. Most of the customers have fewer people available to support their networks.
They can't have something complex because they don't have enough people, and there's turnover, too. They need something simpler so a new person can come in and easily pick it up. Fortinet is by no means simple, but it's easier to manage than Cisco and Aruba. Fortinet is 30 to 40 percent cheaper than Cisco or Aruba, and that's a significant issue in IT budgets today.
How was the initial setup?
Setting up FortiSwitch is pretty straightforward. The complex part is correctly configuring FortiGate. You might want to get a professional to help you or a partner. After that, deploying the switching and the wireless access layer is rinse and repeat. Customers can do that once they have the methodology.
The deployment time depends on the number of campuses or remote sites. A $500,000 contract would probably involve 10 to 15 days of service. The customer can deploy parts of it. You have someone like us come in to deploy FortiGate and the core switching and do the rest on your own.
What about the implementation team?
The average customer may need some professional help with the initial installation. As you buy more equipment over the next three or four years, you shouldn't need any professional assistance. If the people who were there during the initial install are still around, they should be able to deploy it and integrate it into the network without any help.
What was our ROI?
Fortinet costs 30 to 40 percent less than Cisco, HPE, and Aruba while the company has made great strides in technical ability. A lot of customers look at the Gartner quadrant and say, Fortinet's less expensive, but it's down in the left corner of the quadrant. It's nowhere near Cisco and Aruba, so you're getting what you pay for." That used to be the case four or five years ago because it wasn't on the same level.
Fortinet's come up a lot, so they're closing in on the leaders. They're not there yet, but they've made progress. So now customers are saying, "Okay, it's getting closer. Although it's not there, it's close enough that we can justify 30 to 40 percent less, and it can accommodate our network well enough."
However, a large enterprise like a bank or commercial manufacturer isn't going to adopt that because the gaps still exist in the technology. There's still a limit on the markets they can penetrate.
What's my experience with pricing, setup cost, and licensing?
There isn't much cost because it's not a subscription-based model. The software's embedded. It's not like Cisco and Aruba, where you have a subscription in addition to a piece of hardware. You're paying for two components with those manufacturers. Fortinet doesn't work that way. The only added cost is FortiCare support.
What other advice do I have?
I rate Fortinet FortiSwitch Secure Access eight out of 10. It's a strong product that's easy to manage. Everything runs through FortiGate, so you've got to have FortiGate within your network. You can do it without it, but I wouldn't recommend it.
The FortiGate is the piece that allows the switching, wireless, and firewall to perform the best. I wouldn't buy switching from Fortinet on its own and put it in. I certainly wouldn't put it in a hybrid network where you've got a mix of another manufacturer and Fortinet.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.