The main improvement would be to change the firewall model, however, currently, everything is fixed and working well. There are no issues with the firewall as of now.

The primary area for improvement is the on-premises capacity limit, currently fixed at 10 GB. This poses scalability challenges, as any increase in bandwidth requires a costly upgrade. Unlike the cloud, where scaling is more flexible and cost-effective, on-premises solutions need to offer easier and more affordable scalability to meet evolving needs.

The tool needs to focus more on the area of application traffic management, where it currently has some shortcomings. There are some features missing in Fortinet FortiDDoS, but you can find those in other products.

The product’s pricing needs improvement.

Alerts and reporting features must be improved.

The problem today is that there is a shortage of half a million cybersecurity experts in the United States. And now that you have the work, if you want someone to change the rules in your system, you must hire people who do not exist.

There aren't enough Fortinet technicians to go around. There aren't enough Imperva technicians to go around. There aren't enough Cloudflare technicians to go around. There isn't enough. That is why you require a solution that a rookie IT can use in the same way that your iPhone can. Your iPhone is protected by security software. When you buy a new iPhone, you get security and the ability to connect to Facebook, and that's it; you're done. You are not required to check security every day. It should be the same for SMBs.

Today's issue is not one of equipment. It's not the software. It's the HR, and if you don't have an HR to use it. The real question is can a rookie in IT use it? This is the real issue.

The only thing they need to do is to automate it. Today, you must create tools that do not require the use of an expert or anyone with special skills. It must be all integrated, much like the iPhone. Companies do not have the time right now to decide which system they need to protect themselves against, an attack. You don't have enough time.

You must make a purchase quickly, that a five-minute installation, and that's all there is to it, it will get the job done. SMBs will not be found.  Most American businesses do not require Akamai. 98 percent of US businesses do not require Akamai. It's too large and complicated. It also applies to Fortinet and Imperva. You need something simple. It's similar to driving a car. To get from New York to Boston, you don't need a van or a truck, you'll need a vehicle. That's all.

The challenge lies within the customer environment, particularly in Brazil, where companies have stringent security requirements for implementing solutions. The control data rules could be improved.

There aren't really any aspects of the solution we are unhappy with. It's been a positive experience overall. I can't recall any features that are lacking.

The web interface could be much better. It's not that great right now. When you do a change, it's not as seamless as it could be.

The initial setup is difficult.

Technical support is lacking. They aren't helping a lot of the time, and some support personal don't even understand their own product.

The solution can be a little more user-friendly and it can be more affordable.

I would like to see analytics, big data.

I find that there have been issues in the past year with the solution hanging. It freezes often.

Multiple subnets can be created in one SPP Policy. Multiple subnets can be selected in one report configuration. One report configuration can have multiple schedules. All those thresholds that need to be configured should be included in the default so that user will not forget or misconfigure.

SPP Policy. Ability to configure multiple subnets in one SPP Policy.

Report configuration. Ability to select multiple SPP Policy and configure multiple schedules in one report.