We run our VDI system on FlexPod, so I like the fact that it's easy to make changes to it. It was really easy to install, setup and get users involved. The user experience is really cool because you can bring up desktops on Apple, Windows and Linux systems. It really solved a lot of problems.
Storage Engineer at Expedia
You can bring up desktops on Apple, Windows and Linux systems. It allowed us to centralize our file stores and user data.
What is most valuable?
How has it helped my organization?
It solved a big problem for us; it solved a big user contention issue that we had with file stores and user data all over the place. Now, it's all centralized.
What needs improvement?
The only thing that comes to mind is more hooks in the Citrix side for working with Citrix more interactively. Speaking from the storage side, it is very straight forward and it's just like allocating storage for any other device in your environment, which is really cool.
Improving integration between the different interfaces would possibly help us. The thing about FlexPod is that you don't have to do any architecture to it; it solves the problem. You plug it in, and it solves the problem for you. It's hard to comment on where to take it to the next level. If we’re going to take it to the next level, being an engineer, I'd redesign the whole thing. :)
It's really good; it's very good the way it is. It's a great solution to an existing problem.
What do I think about the stability of the solution?
It’s been stable; it's been great. We've got great up time with the NetApp storage. The UCS servers are rock solid.
Buyer's Guide
FlexPod XCS
June 2025

Learn what your peers think about FlexPod XCS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
What do I think about the scalability of the solution?
We have not had any scalability issues yet. We're probably six, seven or eight months into it, and we don't really have an expansion plan for it at this point.
How are customer service and support?
I have not used technical support for this product in particular.
Which solution did I use previously and why did I switch?
The previous solution was just a standard desktop Windows laptops and desktops platform and we just moved our users to FlexPod. We had user, data and file shares all over the place; now they're in a central location. The user experience for desktops was haphazard and they were getting a lot of different calls to the help desk on different issues with individual work stations. Now, if there's a problem, it's going to be a generic problem for everyone but it's a lot easier to troubleshoot a desktop issue or roll out another application for a user. It's very easy to add an application. I think it's a great productivity and time-saving tool.
How was the initial setup?
From the outside, initial setup looked very, very complex but with FlexPod and everything being together in one unit, it actually makes it very easy, very simple to implement. I think that it was a little complex but it went very smoothly in the implementation and installation.
Which other solutions did I evaluate?
We have a relationship with NetApp and EMC, and it was kind of a pure play to go with NetApp. We have a Cisco relationship, also, and we have some in-house Citrix talent or skill sets, so it was easy to make that choice.
As far as some of the important criteria I look for in a vendor, we've got a relationship with our NetApp vendor. I can only really address the storage side because my interaction is only from the storage side. I usually don't deal with the UCS server side, the VMware side, or the Citrix side. I really can't comment on those but we've got a really good relationship with NetApp itself. They help to drive the purchase and make it easy for us in purchasing.
What other advice do I have?
Work closely with your vendor. From the storage side – I always start with storage – you need to build a team that includes VMware, the storage people, the Citrix guys and someone who knows UCS. Once you have that team in place, your things are going to go very, very smoothly.
We haven't really had to look at expanding it but, I can see that it'll be an interesting experience doing expansion on the storage side, so I think four stars would be accurate for usability and implementation.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

Senior Engineer with 501-1,000 employees
It’s a seamless integration of three different products: servers, storage and switches, although allowing faster certification times on newer codes on both Cisco and NetApp sides could be good.
Valuable Features
The most valuable feature of the solution is that it combines storage and server – very streamlined, very flexible, and built upon reliability.
Improvements to My Organization
It reduces the operational costs with just one platform to manage. It’s a seamless integration between three different products: servers, storage and switches.
Room for Improvement
I think that allowing faster certification times on newer codes on both Cisco and NetApp sides could be good as this is a pain point. They need to make certification more streamlined.
Stability Issues
It's very stable and there's very few issues with it because it’s a certified product in which all the components work together.
Scalability Issues
It's very scalable so you can add more server, networking or storage infrastructure, or just add more FlexPods. You can add another FlexPod and have the same features, reliability and scalability with no issues.
Customer Service and Technical Support
Phenomenal – you can work through Cisco or Netapp and they will get the right people involved. The customer doesn’t need to call three people – it’s one entry point per customer.
Initial Setup
It's deployed by NetApp or Cisco, so a lot of FlexPods are done through a partner so there is a single point of contact for the customers.
Disclosure: My company has a business relationship with this vendor other than being a customer. We're partners.
Buyer's Guide
FlexPod XCS
June 2025

Learn what your peers think about FlexPod XCS. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
860,592 professionals have used our research since 2012.
Senior IT Manager at a comms service provider with 501-1,000 employees
The reference architecture helps to standardize our computer stack. I think that a unified dashboard would be beneficial across all three components.
Valuable Features
The most valuable feature is the reference architecture, which helps to standardize our computer stack.
Improvements to My Organization
It has helped us standardize what we get in terms of purchasing hardware, around VMware and Cisco, and the computing system.
Room for Improvement
I think that a unified dashboard would be beneficial across all three of the components to show you the status of all three components.
Stability Issues
It’s extremely stable. Rock solid in our experience.
Scalability Issues
It has been very scalable – our guys scale it across six sites right now.
Customer Service and Technical Support
Good, the relationship between the three companies has been very good. It is not a case where one vendor dumps you off on the other; all companies involved have good information about the other companies involved in the product.
Implementation Team
For our setup and deployment we put together a solution using all three components, and then they came out with the reference architecture so we standardized the system.
Other Advice
Peer reviews are very important because you want to know what experiences other people are having.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Network Solutions Architect at a tech services company with 501-1,000 employees
It has provided our client the ability to easily provision virtual machines and storage.
What is most valuable?
NetApp’s scalability and high fault tolerance are features that we, in our organization, like about deploying NetApp’s NAS solutions.
How has it helped my organization?
We designed and installed NetApps FAS8040 dual controllers with FAS4246 and FAS2246 Storage Disk to provide NAS for the Cisco UCS 5100 system and has provided our client the ability to easily provision virtual machines and storage to those virtual machines.
What needs improvement?
Product price is always a concern.
For how long have I used the solution?
I've used it for one year.
What was my experience with deployment of the solution?
No issues encountered.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and technical support?
Customer Service:
10/10
Technical Support:10/10 - NetApp’s service support personnel were excellent in getting us the help we needed.
Which solution did I use previously and why did I switch?
No previous solution was used.
How was the initial setup?
NetApp’s documentation helped us with the initial setup and configuration. Great documentation always leads to better designs and better operations and maintenance experience.
What about the implementation team?
We worked with a vendor and had a successful implementation.
Which other solutions did I evaluate?
No other options were looked at.
What other advice do I have?
NetApp’s FAS system is an excellent line of product. In today’s world the need for virtualization is continuingly increasing. Therefore having a storage platform that can be flexible in terms of configuration and scalability it’s important to the successful deployment of virtualization in the datacenter.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Consultant at a tech services company with 51-200 employees
The efficiency in thin provisioning and deduplication has suited many of our applications, although the user base is small and more blogs and discussions are needed.
Valuable Features
It’s basically very scalable and reliable. Also, the total cost of ownership is low. It’s an effective solution for any company, and it fits for our needs.
Improvements to My Organization
It's easy to deploy, and efficient. The efficiency in thin provisioning and deduplication has suited all sorts of applications in our business.
Room for Improvement
Awareness amongst the customers could be better. Also, the customer base, enhanced blogs and discussions are needed, as there's a small user base right now.
Stability Issues
Stability is 100% or 99.99999%, 24/7/365.
Scalability Issues
It's very scalable, and its horizontal scalability is great.
Customer Service and Technical Support
Excellent whenever you call you can speak to either NetApp, Cisco or VMware and they are all great.
Initial Setup
Straightforward, very systematic and streamlined. A lot of centralized virtual desktops.
Other Solutions Considered
We looked at a lot of vendors, but we selected this because it seems to be a strong business going forward.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partners
IT Systems Administrator at City of Avondale
We're able to call a vendor and they can use back channels and reach out to the other two vendors to get us a solution, but the price could be improved.
Valuable Features
The fact that it’s a validated design, so you are not running into any gotchas.
Improvements to My Organization
By having a FlexPod we're able to call a vendor and they can use back channels and reach out to other two vendors to get us a solution, instead of each vendor passing the blame from one to another. It's one stop shopping.
Room for Improvement
The price.
Stability Issues
It's very stable, and just runs and runs and runs until you upgrade something.
Scalability Issues
It's very easy to grow and very simple. There's nothing major to add more chassis and blades, or storage if you need to.
Customer Service and Technical Support
Their support is dynamite, and it's a lot easier to escalate with NetApp than with VMware. VMware has taken us a lot longer than with NetApp.
Initial Setup
It’s very complex if you’re new to it, but once you’ve done it its pretty easy.
Pricing, Setup Cost and Licensing
I would like it to be cheaper but other than that nothing to add. As much as I can try to get the price lower, why should I have to negotiate in the first place?
Other Advice
I would say do it, do it now. Spend the money and buy it, it makes it easy.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Manager at a comms service provider with 5,001-10,000 employees
The ease of configuration saves us time and we can stand up in remote offices without highly-trained people. However, I think the support has been our pain point.
Valuable Features
The ease of configuration and the reliability are the most valuable features.
Improvements to My Organization
Every deployment we’ve done has been on FlexPod. The ease of configuration saves us a lot of time and we can stand up in remote offices without highly-trained people.
Room for Improvement
I think the support has been our pain point, the hardware and setup are pretty good, and solid but the support could be improved. We always tell them about that.
Use of Solution
We’ve been using it since 2009.
Stability Issues
So far it’s been really good. It was rough for the first year or so on the Cisco side but last couple of years it’s been pretty stable.
Scalability Issues
It’s really easy to scale out, and I feel like it scales very well.
Customer Service and Technical Support
It's gotten better, as it was rough at the start. On the NetApp side they will open up the case for you with the other vendors. I had experiences where they didn’t know why we were calling or what a FlexPod was, but that was years ago and since then it has gotten far more streamlined.
Initial Setup
Very straightforward and easy.
Other Advice
Peer reviews are not as important as user conferences but market research is there for a reason.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
System Admin II at a retailer with 1,001-5,000 employees
It's a validated design with a single point of support so that I don't get handed off by tech support. It is, however, a solution with complex initial setup.
Valuable Features
The fact that it’s a validated design, that’s the most valuable feature, plus it has a single point of contact for support.
Improvements to My Organization
It’s the single point of support, so you don’t get handed off. If you have a problem with a piece of it, you don’t get one of the vendors saying “it's their problem.”
Room for Improvement
I really don’t have anything. It's what we use, we have four in our main site, and two in our disaster recovery site.
Stability Issues
It's hyper stable.
Scalability Issues
It’s as scalable as you want to make it. We have not had an issue yet where we couldn’t grow to scale.
Customer Service and Technical Support
It’s top notch because of that single point of contact. Our provider will escalate the call for us.
Initial Setup
Initial setup is complex as it’s a complex solution, but it’s a validated design so it all comes ready to assemble.
Implementation Team
We bring in support to set up, so we used a vendor team to help deploy.
Other Advice
I’d advise them to get one that’s bigger than you need obviously, the nature of the sheer growth that the industry is seeing is logarithmic not linear.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.

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