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Eaton PredictPulse Room for Improvement

VS
Automation Engineer at a pharma/biotech company with 10,001+ employees

They have redone the monthly report to make them easier to read through. They made it a little bit easier to go through and scan all of my UPSs into that report. The information is the same, but now it is easier to scan through.

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KT
System Engineer at a government with 51-200 employees

It is just so reliable that we use the email and don't really use the app. The PredictPulse application dashboard lets us know about more information than is there. The reason we found out about this initially was I noticed it on our contract, "Wait a minute, we have what?"

My problem is that certain ports are blocked. I haven't figured out what the problem is and gotten the problem fixed. It might be nice to be able to have some configuration options. 

Right now, the problem with our emails is we do not have a way to separate emails to Eaton versus us. So, we get a lot of alerts that we might not get, which are almost considered spam. It would be nice if we could segregate them: This group of people gets these emails and this other group of people gets these emails. As of now, it's a shotgun approach where we get so many. It's like, "Oh God, another one," as opposed to being able to filter out exactly what we do want, since we don't want to miss any.

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CM
Field Service Technician at a healthcare company with 10,001+ employees

It's been working very well. The only issue I've ever had with it was when we did the initial setup. We had issues getting it to bypass through the firewall. Their support staff were very helpful and we were able to get that taken care of pretty quickly, within a day or two.

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Buyer's Guide
Eaton PredictPulse
May 2022
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
596,970 professionals have used our research since 2012.
Isaac Baylis - PeerSpot reviewer
Electrical and Instrumentation Technician at Marathon Petroleum Corporation

I would like to see more voltage and current values. Input voltage has a phase to phase option and then there is a phase to neutral option for each phase and there are three phases. So it would be nice to see an average of each of those instead of just a voltage for each individual phase. If there was an average of those three, then that would be less math for me.

I'm sure as I use it more, I'll be able to come up with things that need improvement, but as of now, I'm pretty happy with the way it performs and how easy it is to navigate around the PredictPulse application online and on the cell phone.

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Kevin Sweeney - PeerSpot reviewer
Facility Manager at a hospitality company with 501-1,000 employees

The only thing I can think of is the remote monitoring. When it's communicating something, if there's an event or there's an issue, the dashboard and how it's presented could be improved. I know what it's communicating, but if we had someone at a different level monitoring it, they might not understand if it's a critical item. The remote monitoring dashboard could be simplified.

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MB
Systems Engineer at a university with 10,001+ employees

We get the alerts almost instantaneously, but it doesn't give you as much information as the system notice. I don't know what the alert means. It's not really indicative of the problem because it's non-descriptive to us. Is there a problem, or is it only a standard utility blip for something? 

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Buyer's Guide
Eaton PredictPulse
May 2022
Learn what your peers think about Eaton PredictPulse. Get advice and tips from experienced pros sharing their opinions. Updated: May 2022.
596,970 professionals have used our research since 2012.