We have three 93PM UPS systems from Eaton. We use it as backup power for the control systems that we have at our facility. We're pretty happy with them. We're pretty happy with the PredictPulse system as well that was installed about a month ago because since then, we have had two events where PredictPulse has notified us and cut our troubleshooting time down tremendously in each of these instances.

We have had these units for almost three years now. We have been very satisfied with the operation of these UPS systems. We have had two units in the past month since we've had this PredictPulse system installed that had issues where they needed to be repaired, but Eaton was able to come out and repair them in a very timely fashion. And we've been very happy with the operation of this equipment.

PredictPulse is a system that is hooked up to each of our UPS systems that notify us as the end-users of any faults, problems, or issues that might arise in the UPS systems during its lifecycle and during normal operations.

We get a monthly report, which is emailed to me from Eaton, with PredictPulse. We don't have software onsite. We just get the monthly report emailed to us. Then, I have the ability to use a web browser, like Microsoft Edge or Chrome, to dial into the IP address of the device and look at it.

We have 11 Eaton UPSs, which take on through controls equipment processes that basically cannot shut down. If they shut down, it gets extremely ugly, extremely quick. So, to prevent it from shutting them down, we have UPS systems which protect them and are scattered throughout our plant. It's a large physical facility, so we have 11 of them, and they are scattered throughout the plant. 

The UPSs are very reliable. We're about to replace one that's 19 years-old. They've been using them longer than that, but the oldest one that we have is either a 2001 or 2003 model. However, at that difference, it's not that big a deal as far as electronic equipment goes.

The UPS, if they have a fault for any reason, it tells you. We have remote locations. Nobody goes in there on a frequent basis. So, it tells me, "Hey, you have a problem," without me having to jump in the truck (or on the bicycle) and ride over to the plant, checking them weekly or monthly, to see if they're good. I get instant analysis on things. If there is a critical fault, I know within seconds. I get an email saying, "Hey, you have a critical fault on this thing. Here is what your critical fault is." That is a huge advantage. If there are other issues that are not critical, like the temperature, that I don't need to fix immediately but do need to be fixed very soon, it gives me notice so I can get the issue resolved before we do have a power blip that shuts our process down. It provides a very valuable function, which is vital for me.

The solution has helped proactively mitigate risk of issues, such as thermal events, because they put temperature probes in all the UPS units. I get these all the time, and UPSs do not like extreme heat and neither does my other equipment that is in those rooms. So this helps me monitor the whole room. It isn't the UPS's fault that the AC went out, but it allows me to see that and notify people. People go to some of these rooms about once a month. You don't want your room at 100-plus degrees for over a month before somebody realizes it. So, it helps mitigate UPS and other issues.

The use case for PredictPulse is because of the critical function of the UPS's and the scarcity of manpower. Although we have a SCADA system, we wanted a monitoring system for the UPS's that will give us much information about their status, which would aid in quick maintenance, given the reduced manpower available.

We plan to install 25 Eaton 93PM UPS's. These UPS's are primarily used for emergency lighting and data notification in an emergency. They also operate our communication radios during an emergency.

This is our second generation of Eaton UPS's. Since the system opened we have had Eaton units and we're now replacing those obsolete units with the newer model UPS's. That means we are confident in the performance of the Eaton product because of our experience with it for the past 15 to 20 years.

Our units are deployed in passenger stations in the underground commuter rail system for the Los Angeles County Metropolitan Transportation Authority.

• Monitoring UPSs.
• Preventing failures.

We are using Eaton SecureConnect Installer Cloud, which is a private cloud deployment model.

We use PredictPulse to sustain our data centers.

I've only really used it for sending out a report whenever there's an outage. Occasionally I might run a report for the health of it, and that's about it. The real use of it would be for our radiology department, since they were the ones who purchased the UPS itself. We just helped set up the notifications, if there is an outage, and anything that deals with the reports for it.

The Eaton equipment we have is mostly the UPS, which is directly for our CT machine. It's the only thing that's hooked up to that UPS.

We are a 911 center, so we have building-wide UPS. We have two very large UPSs, and each of our systems are on either UPS A or B. We were very careful to make sure that everything was on the same UPS. Therefore, if one goes down, we only lose half our center. That is why we went with Eaton. It is just built for that type of resilience. Resilience is everything when you are a 911 center. We have two PDUs supporting the UPSs: Model 9395-550 UPS units.

I use a weblink to access PredictPulse, primarily using the email. We have certain emails for critical things set up to come to us, so we don't really have to use the dashboard often. We use the solution as an alerting system.

Right now, we very carefully filter through and select the emails that we're interested in. When we get an email that says, "I'm sorry, this is going on," then we try to figure it out. For example, with circuit breaker overload, we say, "Let's look at our spreadsheet and see what that circuit breaker goes to. Let's go figure out why this is overloading. This is not good." 

Another example might be if we get an email that says, "The building is on generator." Then, why is the building on generator? 

Should there be a very catastrophic situation, then we get an email that says, "I'm sorry, but I'm running on UPS." This means we need to figure out why the generator didn't kick on and transfer to our emergency generator number three by using a manual transfer switch ASAP.

The solution is hired wired to our network.

The primary use case is notifications for all the Eaton UPS devices in our organization. This lets us know when the system is down or having other issues, as far as connectivity, input/output, battery level, and reports.

We are using the most recent version.

We use it to provide uninterrupted power to security systems, gaming systems, and surveillance systems on a gaming floor at a casino.

We're using Eaton's UPS systems with PredictPulse. All our UPSs are tied in. They report to PredictPulse with daily emails or notifications. We use PredictPulse to monitor the UPS systems and conditions.