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Deep Instinct Room for Improvement

PJ
Principal Security Analyst at a government with 5,001-10,000 employees

The interface on the endpoint could be a little more descriptive and more valuable. It doesn't always tell you the data you need to see. Improvement there would be very helpful.

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SS
Systems Architect at a government with 5,001-10,000 employees

I would like a little more training for the admins.

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Paul Durand - PeerSpot reviewer
Director at Ancona

Its support for Linux and Unix operating systems can be improved. Currently, they cover macOS and Windows, but they don't cover Linux and some of the Unix products.

Pricing is also an issue. Its pricing is not as aggressive as it could be, and its price makes it difficult to sell. Customers feel that they can get an antivirus for a lower price, even though it is not a similar product. It is technically different. 

Their SLAs can be better. They have to give you 24/7 support, but their SLAs are not very good. They should be better documented, and the offerings should also be a little bit better. What happens is that the SLAs end up in the hands of the intermediary, seller, or the local partner of Deep Instinct in a country. The customers want very fast SLAs in a very short time, but Deep Instinct doesn't give them at the same speed. Having said that, SLAs are important when you have a lot of issues, but this product doesn't have too many issues, so it is not a big concern. However, for a customer who doesn't know the product, it could be a concern.

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Buyer's Guide
Deep Instinct
August 2022
Learn what your peers think about Deep Instinct. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
620,319 professionals have used our research since 2012.
KS
Administrator at BAPS Swaminarayan Sanstha

The Deep Instinct client stops working when you have two servers and you add high availability or Windows Failover Cluster mode. It doesn't work in a clustered mode. I haven't yet had time to go back and talk with their support and get it fixed.

It would be good if they can make the installation independent of an actual user. Currently, its installation is dependent on the actual user being logged in. For example, a computer has to be logged in for the installation to happen. If it is not logged in, then on the cloud platform, it is going to show that the client is offline. 

On the management side of the cloud platform, we would like to have the administrators segregated by logical entities. We have told them that on their cloud management platform, we would like to be able to segregate clients into different logical entities or organizations so that the administrators are able to manage only those entities that are within their designated organization.

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PK
Owner at a computer software company with 1-10 employees

My primary concern is that there are elements of the MSSP model that need updating. Specifically, there are some technical controls that need to be updated and it means that rolling it out is a little bit more complicated than it has to be. If the client is working remotely and doesn't have a VPN then the deployment is difficult to do.

In the future, I would like to see additional reporting made available.

Adding a firewall would negate the need for some products by other vendors. More generally, adding traditional endpoint security features over time would mean that we would not have to support multiple platforms.

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NH
Threat Intelligence and Forensics Investigation Specialist at True Digital Group

Some of the features are very resource intensive, such as the ransomware detection. It consumed so much of the resource on the endpoints that we have disabled those functions. If they could improve the detection logic so that those elements would consume less resource, that'd be effective. They could also improve the reporting feature so it coul be more like you find in Maltego or IBM's i2. They could introduce a graph feature to coordinate between search and those things, perhaps a dashboard of some kind.

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Gian Michele Roletto - PeerSpot reviewer
SOC Manager at Nais Srl

The documentation could be improved. They have a manual, but it is not excessive.

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Buyer's Guide
Deep Instinct
August 2022
Learn what your peers think about Deep Instinct. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
620,319 professionals have used our research since 2012.