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it_user593436 - PeerSpot reviewer
Associate at a tech services company with 10,001+ employees
Real User
Clients can create external pages and then integrate them within the product.

What is most valuable?

Features such as the auto waitlist, prescriptive rules and team approvals are the most valuable in this product.

How has it helped my organization?

It allows the clients to do their customization within and outside of this product. For example, they can create external pages and can integrate them with Saba.

What needs improvement?

They can make it more simple in terms of UI. The UI is complex in regards to the navigation and functionality.

For how long have I used the solution?

I have used this solution, i.e., the Saba Enterprise and Saba Cloud, for more than five years.

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Cornerstone Learn
May 2025
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What was my experience with deployment of the solution?

We did not face any issues while deploying the product nor did we encounter any stability issues either.

However, we may have faced some issues while dealing with enhancements.

How are customer service and support?

  • For the Saba Enterprise editions - Technical support is average.
  • For the Saba Cloud platform - Technical support is good.

Which solution did I use previously and why did I switch?

I have been working with Saba from the beginning of my career and I am still continuing to do so.

How was the initial setup?

It was quite simple and straightforward.

What about the implementation team?

It should be a mutual co-operation between the vendor and in-house teams in order to implement the product. No single team, i.e., neither the in-house nor the vendor team, can individually implement this product.

What other advice do I have?

I would advise others to compare with other LMS products before they stick to any particular one.

They should consider other factors such as their user count, usability, budget, risk management, disaster management, the various types of functionalities that they are looking for and so on.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user540279 - PeerSpot reviewer
Principle Consultant at Granger Warburton Consulting
Consultant
I like the reporting, user interface and analytics.

What is most valuable?

  • Reporting!
  • The user interface can be highly customized but the out of box, is really straightforward and easy for the learner to navigate to what they need to do. Its simple and clean. Admittedly I'm okay with an extra click for a user if the path is clearly marked and in CSOD it is.
  • The analytics are very easy to use - it produces the data quickly and easily, and can be downloaded and scheduled. Whether it is a report on who has completed a course, or an entire manager's direct and indirect hierarchy against a single class or a list of courses. Super easy and flexible.

How has it helped my organization?

The organizations that we've helped implement CSOD are able to gain greater insight into the training completions of their organization through the LMS, track performance via the performance management module, gain insight into succession planning, attract and onboard the best talent through the ATS and Onboarding modules. However, its the streamlining of these processes going into the system that is the biggest advantage to the client.

What needs improvement?

The reporting for certifications is tough – the clients I’ve worked with want to be able to report on Learner progress against the individual learning objects that roll up into each certification section but it’s unavailable. You can report on the learner’s completion status but not on the status of the items themselves, i.e: Learner Jane has been assigned certification Y. She has completed these 3 learning objects of the 5 in the certification. I worked with a client last year that was building out 400+cert paths and they had to order a custom/back end report from CSOD to even get a listing of what LOs roll up into each cert.

The certifications themselves are great in terms of they allow ease of assignment – manual or dynamic – and the ability to renew/recert is easy too. But I’ve found build out isn’t always super intuitive for clients moving from other systems. It’s easy once you have the hang of it. I am told that certs has been a functional area CSOD is looking to improve upon soon so hoping an upcoming release will enhance the cert ability.


For how long have I used the solution?

5 years

What do I think about the stability of the solution?

no

What do I think about the scalability of the solution?

No.

How are customer service and technical support?

6 out of 10

Which solution did I use previously and why did I switch?

I've helped clients migrate from SABA, SumTotal, and a number of other platforms.

What about the implementation team?

It all depends on the client's readiness - CSOD does not do a great job in prepping the client for the initial set up - they sign the contract and then throw some docs at them and wait. Can be overwhelming for the client org....which is where we come in!

What other advice do I have?

Do your due diligence before you sign a contract! Be prepared with your current state processes mapped, have your requirements clearly documented, create use cases where appropriate to illustrate the desired functionality, understand the data model dependencies on your HRIS and how that impacts desired functionality. And, be ready to dedicate the time and resources.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Cornerstone Learn
May 2025
Learn what your peers think about Cornerstone Learn. Get advice and tips from experienced pros sharing their opinions. Updated: May 2025.
853,823 professionals have used our research since 2012.
it_user531723 - PeerSpot reviewer
Trainer at a paper AND forest products with 1,001-5,000 employees
Vendor
We use the analytics feature to track training. It could have more features and ways to deliver training.

What is most valuable?

The feature most valuable to me is the ability to track training through the analytics feature. Other features that benefit me in my role are the proxy enrollment function and the materials function. The analytics feature could be better: I have had instances of incorrect reporting in the past. Proxy enrollment allows me to assign training to an entire department. The materials function is useful to me because there are multiple ways that I can add content to a learning object.

How has it helped my organization?

An example of how Cornerstone OnDemand’s learning module has improved the way my organization functions is that we can now better respond to audit requests regarding training. Previously, audit requests for proof of training were difficult to fulfill because training records were added to a database on a monthly basis. Now training can be recorded in real time and, as a result, our records are more up-to-date.

What needs improvement?

This product could have more features and ways to deliver training. Some of the learning objects, such as the external training form, are very rigid in how you can interact with them.

For how long have I used the solution?

My organization has used Cornerstone OnDemand for almost two years now.

What do I think about the stability of the solution?

So far, we have had no issues with stability.

What do I think about the scalability of the solution?

So far, we have had no issues with scalability.

How are customer service and technical support?

The technical support for Cornerstone OnDemand’s learning module is good enough. Problems get solved in a timely manner, although their representatives could use more soft skills.

Which solution did I use previously and why did I switch?

My organization previously used a different solution. We switched because our corporate headquarters said that we were going to switch.

What about the implementation team?

The setup appeared fairly complex. We spent many hours with our IT department before Cornerstone was ready to use; but I do not know whether the complexity was due to my own organization Cornerstone OnDemand. One of the complexities was that we had trouble getting a sign-in page for non-SSO users. Other than that, I was not involved in much of the setup process.

What's my experience with pricing, setup cost, and licensing?

I have no advice regarding pricing and licensing. I was not involved in that process.

What other advice do I have?

Be very thorough and get a consultant to come in and train you on how to use Cornerstone OnDemand. Be ready to dedicate at least one person to this project.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user529308 - PeerSpot reviewer
it_user529308Cornerstone Senior Consultant: LMS Implementation at a recruiting/HR firm with 51-200 employees
Vendor

Hands on training is key for a successful implementation of Cornerstone OnDemand. As implementation partners, we have combined the online training from Cornerstone and created our very own flavor and style for classroom training.

This helps during implementation as most clients are starting the journey on a LMS. We use real life examples that the client provides, as training exercises, during the training session. By the end of the session, we have trained the administrators and have covered elements such as the configuration element with the administrators.

PeerSpot user
Cornerstone Senior Consultant: LMS Implementation at a recruiting/HR firm with 51-200 employees
Vendor
The Custom Reporting Tool allows end users to produce reports or update existing ones.

What is most valuable?

Cornerstone is a truly unified talent management solution. All of the features of Cornerstone equally provides me value:

  • Social collaboration
  • Performance
  • Succession
  • Compensation
  • Recruitment
  • Onboarding
  • Learning

The best feature for me is the Custom Reporting Tool available to the user. This is an extremely powerful tool and in my opinion is the true power behind the platform. Clients are not held hostage by providers to produce and or update existing reports.

How has it helped my organization?

When I started with my company, we used very limited functionality of the platform. Four years on, we have evolved as Cornerstone has released exciting functionalities, which allowed us to move away from the more-conventional 360-degree performance reviews to that of a more social feedback and badge-based review between manager and employee, bringing in the coaching element.

What needs improvement?

In terms of functionality, no areas for improvement come to mind. However, there is more room for improvement in the area of user interface redesign.

For how long have I used the solution?

I have been using the product for four years now.

What do I think about the stability of the solution?

I have not encountered any stability issues to date.

What do I think about the scalability of the solution?

I have not encountered any scalability issues. Cornerstone can accommodate user growth and content increases with ease. Since it is a SaaS platform, it can add additional server space to its swimlanes with no interruption to existing services and clients.

How are customer service and technical support?

Technical support is 10/10; the support and feedback is provided with expertise and speed.

All Cornerstone support staff and implementation consultants must be certified every two years; this means being upskilled and trained at all times of new and existing functionality.

Which solution did I use previously and why did I switch?

I used SABA before at my previous employer. I implemented across 150 dealerships and was responsible for the system administration and support of these 150 dealerships.

What about the implementation team?

As the implementation partner, we have streamlined our implementation methodology to allow for either long and complexed implementations, or help the client with smart and easy implementations to help them to meet their go-to-market initiatives.

What's my experience with pricing, setup cost, and licensing?

Be very clear about the vendor, and their pricing and licensing model. If something seems too good to be true, or cheap, it normally is. Cheaper is not always better.

Which other solutions did I evaluate?

Before choosing this product, we did not evaluate other options; it was a clear choice for us as a company.

What other advice do I have?

  • Stick to the implementation methodology of the vendor.
  • Be present when scoping workshops are conducted. Provide as much information as possible to the implementation consultant.
  • Bring your existing processes to the workshop, and be open to change.
  • If you are not ready to change your existing processes, you are not ready to automate and to move to a world-class platform such as Cornerstone OnDemand.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company is the sole reseller and implementation partner of Cornerstone OnDemand for Africa and Southern Africa.
PeerSpot user
it_user326337 - PeerSpot reviewer
it_user326337Customer Success Manager at PeerSpot
Real User

Thanks Danie, What would your suggestions be for an improved UI?

PeerSpot user
Director - Senior HCM Consultant at Apprendo Ltd
Vendor
Great products when implemented and configured properly

Valuable Features:

Administration side is very user friendly and with lots of online help available

Room for Improvement:

UI/UX can be improved, although CSoD is very responsive to customer's feedback and does implement many new features suggested by customers

Use of Solution:

2 Years

Stability Issues:

This is probably the most stable solution I have worked with, very few down-times or unexpected behaviours

Initial Setup:

The most challenging part of the implementation is understanding the customer requirements/objectives, if those are clearly elaborated and documented, implementation can be seamless and straightforward

Other Advice:

Best in class solution with frequent updates/new releases

The quarterly release schedule is good in a way as it provides frequent new features and improvements, but it can be challenging to keep up with all those updates.

My main recommendation would be to make sure to do lots of testing before making anything live to ensure it's configured and works as expected.

Also, functional testing and UAT should be carried out on each new feature released which is implemented. If you required any further recommendations on testing please feel free to get in touch.

Disclosure: My company has a business relationship with this vendor other than being a customer: I provide independent consulting services on Cornerstone onDemand and Saba People Cloud solutions via my own business and sometimes via vendor's partners. I have worked for both Saba and Cornestone onDemand direclty in the past.
PeerSpot user
Buyer's Guide
Download our free Cornerstone Learn Report and get advice and tips from experienced pros sharing their opinions.
Updated: May 2025
Buyer's Guide
Download our free Cornerstone Learn Report and get advice and tips from experienced pros sharing their opinions.