We performed a comparison between TIBCO Spotfire and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."R and automation services."
"It's scalable."
"We used it pretty heavily in gathering data, which goes to our VPs. They are able to base their next revenue planning based on this metric. So, it has been invaluable."
"The most valuable features of TIBCO Spotfire are visualization. It's very nice, clear, and, flexible. You can analyze many data types and the user interface is very good."
"One of the main features is integrated statistical analysis."
"The product's initial setup phase was simple."
"Live Query data on demand, R and Python integration, and the ability to write HTML and JavaScript text areas are all valuable features."
"The ability to create a real-time data mark, using just one piece of software, is the best feature of this product."
"Zendesk Support has a lot of good APIs."
"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."
"What is cool about Zendesk Guide is how it works together with others Zendesk products. Especially with support and with the analytics. Put those together for a small or medium-sized company and it's a really powerful tool."
"It is a scalable solution."
"It's a very stable tool, very powerful."
"We rarely had issues with Zendesk."
"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."
"It is very easy to connect back and forth between the requester and the person fulfilling the ticket."
"One aspect where Spotfire could improve is its global recognition, especially in terms of support."
"The number of charts available out of the box in Spotfire can be enhanced."
"When you do the data loading, it is slow."
"The design of the UI could be improved."
"We would like to see some development in the visualization aspect of this solution, as they can currently only be configured in the cloud, which limits us to one endpoint. It would be helpful if this could be integrated with other tools."
"I would like more easy-to-implement analytical algorithms. At the moment they include things like forecasts and regressions. They need to add a lot more of these types of things to the product because not everyone is a data scientist."
"The initial setup can be difficult."
"We encountered difficulties connecting the special data sets, as the post data set did not contain any shared columns, making it difficult to establish a connection between the data sets."
"It needs to improve in terms of its flexibility, price, and installation."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"The price of the solution should be reduced."
"The dashboard could be better."
"It wasn't easy to set up so we're only using a third of all of the features,"
"You couldn't give administrative access to new hires."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"If I write an article, and I have a team of 30 people, and they all have a Zendesk account, when I write an article, I send them an email. "Hey guys, I just wrote this article. It's one of the most popular topics this month on which we are not covered. Please check it and make sure that you include it in your resolutions". The issue is, once I send it to those 30 people, and they open it, the next morning, that article is the most popular article."
TIBCO Spotfire is ranked 10th in BI (Business Intelligence) Tools with 66 reviews while Zendesk is ranked 5th in CRM Customer Engagement Centers with 57 reviews. TIBCO Spotfire is rated 8.2, while Zendesk is rated 8.2. The top reviewer of TIBCO Spotfire writes "A robust BI tool, with good dashboard features and adverse event tracking". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". TIBCO Spotfire is most compared with Tableau, Microsoft Power BI, QlikView, Qlik Sense and Amazon QuickSight, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
