We performed a comparison between Statseeker and SymphonyAI IT Service Management based on real PeerSpot user reviews.
Find out what your peers are saying about Zabbix, Datadog, Auvik and others in Network Monitoring Software."We can manage the entire system across the network and troubleshoot the pain points."
"The monitoring provided by this solution helps us to track down and solve issues."
"This solution allowed us to track down trouble users."
"In terms of network visibility, Statseeker can be very granular. We can tell it exactly where we want it to go and where we want it to check, or it can do an SNMP walk and find out where everything is. It's very detailed."
"This solution provides us with a quicker response in troubleshooting."
"The most important feature for us is the interface statistics, because our customer normally asks us for bandwidth utilization reports. Statseeker has very descriptive transmit and receive information."
"It is fairly simple and easy to use as an all-purpose network monitor."
"I like the fact that I can aggregate multiple interfaces into a single graph. It allows me to quickly the summary of traffic for multiple devices which is helpful."
"Device grouping is very easy, and you can discover thousands of devices in a few minutes."
"The most valuable feature is remote access. People are working from home, and we can take remote access through it."
"The product has the best features for ITSM."
"It was easy to access and fast. Our experience using it solely as a ticketing tool. We used fetch reports from the tool, particularly with regard to SLA tracking for our partners."
"SummitAI IT Management Suite's chat box feature has reduced our service discount, and because it's intelligent, the responses that go out to the users have improved, and the resolutions are much faster."
"The Wi-Fi side needs improvement."
"It may be helpful to have more options in the alerting section."
"I would like to see more comprehensive reporting and alerting."
"This solution would be improved with better automatic discovery for ping-only devices."
"The user interface needs a great deal of improvement."
"The user interface needs to be made more intuitive."
"Maybe they could provide a little bit more flexibility on creating custom dashboards."
"It would be nice if I could easily select individual interfaces."
"If it had more detailed NetFlow information then it would be far better."
"Integration was a major limitation with SummitAI."
"There could be flexibility in terms of customization."
"SummitAI IT Management Suite's project management and operational management features could be improved."
"I would like them to add software inventory in the next release. We don't have that right now."
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Statseeker is ranked 64th in Network Monitoring Software with 38 reviews while SymphonyAI IT Service Management is ranked 23rd in IT Service Management (ITSM) with 5 reviews. Statseeker is rated 8.2, while SymphonyAI IT Service Management is rated 7.8. The top reviewer of Statseeker writes "Simplifies monitoring and provides real-time alerts for issues we might not immediately be aware of otherwise". On the other hand, the top reviewer of SymphonyAI IT Service Management writes "Good ticketing tool but limitations with integration". Statseeker is most compared with Fortinet FortiSIEM, whereas SymphonyAI IT Service Management is most compared with ServiceNow, ManageEngine ServiceDesk Plus, Microsoft Configuration Manager, JIRA Service Management and IBM SmartCloud Control Desk.
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