We performed a comparison between SolarWinds Web Help Desk and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."
"Once installed, it runs like a charm and doesn't ever crash."
"It is easy to use."
"The most valuable feature of this solution is the assets management module."
"SolarWinds is scalable as far as adding devices and servers."
"The product provides excellent daily reports."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The tool helps us to monitor the services provided to customers as a cloud provider. The product is a monitoring solution that helps customers pay for their utilization of services."
"The way the dashboard works with the main orchestrator to combine different types of cloud providers is helpful."
"The flexibility is the product's most valuable feature."
"I like the integration with other applications or vendors."
"The most valuable feature is the metering capability."
"A little outdated compared to newer products that include protection and detection."
"This solution needs to have mobile application support added."
"It would be good if there were training and tutorial videos on the Web Help Desk."
"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."
"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
"If you haven't established a vSphere cluster and you only have a single server to integrate, you can't deploy any service."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"The pricing model is complicated and would be more predictable if it were simplified."
"The knowledge base is not available for the engineers, which is something that needs to be improved."
"Better integration with other VMware toolsets would be beneficial."
"The solution's private cloud is much too expensive."
SolarWinds Web Help Desk is ranked 18th in Help Desk Software with 6 reviews while vRealize Business for Cloud is ranked 12th in Cloud Cost Management with 10 reviews. SolarWinds Web Help Desk is rated 7.6, while vRealize Business for Cloud is rated 8.4. The top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". On the other hand, the top reviewer of vRealize Business for Cloud writes "Complete solution for automation, orchestration, and end-to-end lifecycle management". SolarWinds Web Help Desk is most compared with ServiceNow and ManageEngine ServiceDesk Plus, whereas vRealize Business for Cloud is most compared with VMware Aria Operations, VMware Aria Automation and VMware Aria Cost powered by CloudHealth.
We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
