We performed a comparison between salesforce.com Desk.com [EOL] and SysAid based on real PeerSpot user reviews.
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salesforce.com Desk.com [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software while SysAid is ranked 20th in Help Desk Software with 10 reviews. salesforce.com Desk.com [EOL] is rated 4.0, while SysAid is rated 8.4. The top reviewer of salesforce.com Desk.com [EOL] writes "Documentation and API integration have room for improvement. We eventually switched to Zendesk and are much happier. ". On the other hand, the top reviewer of SysAid writes "Email rules allow us to route tickets directly to a given area without intervention, saving us time". salesforce.com Desk.com [EOL] is most compared with , whereas SysAid is most compared with ServiceNow, Spiceworks and JIRA Service Management.
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