We performed a comparison between Mode Analytics and Zendesk based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Tableau, Oracle and others in BI (Business Intelligence) Tools."The most important feature of the solution is the ability to run Python-based scripts."
"The most valuable feature I would say is the flexibility in editing."
"The solution is simple for people from a viewing perspective, not a coding perspective."
"The tool helps to catch results and review them."
"Zendesk Support has a lot of good APIs."
"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."
"It is a scalable solution."
"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."
"The initial setup is simple and straightforward."
"It's a very stable tool, very powerful."
"It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them."
"The stability has been very good."
"I think in terms of User Interface, I would say it can be better."
"Mode Analytics needs to improve the overall user experience."
"The solution could run faster."
"The data visualization is cumbersome in Mode Analytics. I want the solution to add a map that has an easy interface. The UI is slow sometimes."
"Zendesk Guide's customization could be improved. I would like it to be easier and maybe open-sourced, so that if you have a developer in your company, you can do it yourself. Right now, that isn't allowed, so you need to have it done via the integrator. Another improvement—this is nit-picking—is that it could be less easy to make changes. Some things are so easy that they sometimes look a little amateur-ish. Most of the templates are built-in so they can be used directly, so they are very simple."
"The price of the solution should be reduced."
"The support team is time-consuming, and they don't find the answer to our problem."
"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."
"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."
"They have something called Zendesk Explore, which isn't as good as what they had in place previously."
"One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data."
"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."
Mode Analytics is ranked 20th in BI (Business Intelligence) Tools with 4 reviews while Zendesk is ranked 5th in CRM Customer Engagement Centers with 57 reviews. Mode Analytics is rated 7.8, while Zendesk is rated 8.2. The top reviewer of Mode Analytics writes "The solution is easy to learn to use and very informative". On the other hand, the top reviewer of Zendesk writes "Straightforward, very transparent, and very well organized". Mode Analytics is most compared with Databricks, ThoughtSpot, Tableau, Microsoft Power BI and Amazon QuickSight, whereas Zendesk is most compared with ServiceNow, JIRA Service Management, Atlassian Confluence, Freshservice and Microsoft Dynamics CRM.
We monitor all BI (Business Intelligence) Tools reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
