We performed a comparison between ForgeRock and Fortra's Powertech Identity & Access Manager based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, Auth0, Okta and others in Access Management."The solution integrates well and it is important for them to keep up with the current trends in the market quickly enough, and they have been doing a good job at it."
"I like the way it is handling authentication and authorization."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"I like the intelligent authentication feature."
"We create and define the permissions and configurations for the users."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"We used it to implement multi-factor authentication and to improve our security posture as well as reducing the potential for attacks."
"This is a stable solution. When you do experience any issues, you will see it in your DB logs or audit logs so you can easily reach a conclusion of might be causing it."
"HelpSystems Powertech's feature that I have found most valuable is its flexibility. It is able to be extended. A lot of the products these days, especially the ones on the cloud, are limited and can't handle all the use cases. Often there is not even a way to customize the application to meet uncommon use cases and HelpSystems provides an infrastructure that lends itself to the ability to be customized."
"It should have a better user interface. Its flexibility should also be improved. It is not about simplifying; it is more about flexibility. Each company has its own requirements, and ForgeRock can provide more flexibility in terms of the use of existing modules to implement features for the customers."
"We would like this solution to be developed for use with mobile applications."
"The solution could improve by adding more advertising and marketing."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"ForgeRock is an open source solution and is available to everyone but it is not freeware. If you need support, you need a subscription for ForgeRock. Many of its functionalities need to be built up with the help of a consultant."
"Lacks simplified documentation within the tool that requires use of a separate portal."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"The product's support services in the French language are not free."
"In terms of what could be improved, I would say the support of the product. It's hard to get support for it. I think this is emblematic of the fact that they don't have a lot of employees who have long-term experience with it."
Earn 20 points
ForgeRock is ranked 4th in Access Management with 27 reviews while Fortra's Powertech Identity & Access Manager is ranked 39th in Privileged Access Management (PAM). ForgeRock is rated 8.0, while Fortra's Powertech Identity & Access Manager is rated 5.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Fortra's Powertech Identity & Access Manager writes "Inexperienced support for old product, but good flexibility for use case customization". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Fortra's Powertech Identity & Access Manager is most compared with .
We monitor all Access Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.