We performed a comparison between Delighted by Qualtrics and Qualtrics Customer XM based on real PeerSpot user reviews.
Find out in this report how the two Customer Experience Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has other extra features, like Stats iQ, Text iQ, and Predict iQ."
"The tool's most valuable feature is its setup process. I find it intuitive, especially regarding tasks like randomization and survey logic. Delighted by Qualtrics is intuitive compared to many competitors, which justifies its price."
"The solution is very simple to use."
"Text iQ is a great feature."
"The tool's most valuable feature is its simplicity and standardization. The consistent look and feel across surveys make it easy to use and provide a sense of simplicity. Once I've navigated through it for one survey, I feel confident I can efficiently handle the next hundred surveys. The intuitive interface contributes to the overall ease of use."
"Its flexibility allows for easy adjustments to subscriptions, which contributes to user satisfaction"
"The most valuable feature of Qualtrics Customer XM is the survey, which is very user-friendly and designed as a drag-and-drop item."
"We can integrate data and run an algorithm."
"Its comprehensive features and ease of use make it a valuable tool for efficient data management and analysis, contributing significantly to our organization's operations."
"Most of the improvements made constantly cause some friction in the platform."
"Sometimes, a lot of emails bounce back during email distribution."
"I suggest to the Delighted by Qualtrics development or R & D team to consider incorporating advanced AI capabilities into their platform. In the current trend where AI is being integrated into various tools, introducing features that enable users to generate surveys efficiently through conversational interfaces or minimal instructions would be a significant advancement."
"The solution should add more visual-type elements or image-based question approaches."
"It needs to focus more on broader CX programs and customer experience."
"The solution is expensive. It needs to improve the server builder, which can help it do impressive research. When I mention that the server builder can improve, I'm referring to the ease of performing tasks like implicit association testing. While it's possible to do these tasks in Delighted by Qualtrics, it's not as straightforward to create them. Additionally, there are different tiers of features based on the payment plan. As a collaborator, I may not completely oversee all the features available."
"It is not easy to implement."
"Certain limitations could be addressed in the product. For example, when implementing surveys for diverse product ranges or categories, the platform needs help to adjust questions based on user responses dynamically."
"The solution's integration with Salesforce should be improved."
Delighted by Qualtrics is ranked 15th in Customer Experience Management with 6 reviews while Qualtrics Customer XM is ranked 1st in Customer Experience Management with 5 reviews. Delighted by Qualtrics is rated 9.2, while Qualtrics Customer XM is rated 8.4. The top reviewer of Delighted by Qualtrics writes "An inuitive solution that helps with market research and surveys". On the other hand, the top reviewer of Qualtrics Customer XM writes "Helps us to identify broad populations and correlate data from different speeds". Delighted by Qualtrics is most compared with , whereas Qualtrics Customer XM is most compared with Medallia Experience Cloud. See our Delighted by Qualtrics vs. Qualtrics Customer XM report.
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
