We performed a comparison between Clarity SM, Serviceaide ChangeGear , and vRealize Business for Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM)."Logging every action in Service Desk Manager (SDM)."
"Self-service interface means people can check their own tickets."
"The most valuable features of this solution are reporting, configuration monitoring, and the Request and Incidents workflow."
"Modules of integrated ITIL managers."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"It has all our configurations. All our infrastructure configurations are on a single pane of glass to view, allowing for one single point of information."
"It's fairly easy to use, from a UI standpoint."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"The most valuable feature is that it allows us to compare the billing between the clouds."
"I like the integration with other applications or vendors."
"The product provides excellent daily reports."
"The flexibility is the product's most valuable feature."
"It doesn't take long to develop an automation blueprint. You need about half an hour, and then you can install or deploy it on several systems. That was our first great advantage in the project because we urgently needed to deploy across many different systems."
"This solution has made us aware that we are over-provisioning our virtual machines."
"The most valuable feature is the metering capability."
"The most valuable feature is that it has a very easy and adaptive look and feel, compared with some other cloud solutions."
"We would like to see them revamp, or rework, a lot of their configuration management database structures. We hear that is on the horizon."
"Right now, you have to create the Scoreboards individually for roles or users. If they could separate that functionality, and create the scoreboards separately, and then just link scoreboards to roles and users - that way you could reuse the same ones - that would be a huge benefit. I know, because they're a nightmare to manage at times."
"It doesn't yet have the ability to integrate with other products."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"We just upgraded about a year and half ago and it was painful. We had the testing of the dev environment, and then testing of the production environment, so it was two weekends out of my life. And stuff broke."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"The monitoring tool is in need of improvement."
"The SDM administration and customisation needS deep information about architecture and vendor support continuously."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
"Better integration with other VMware toolsets would be beneficial."
"There are some kinks to resolve with the Web GUI user interface, as it freezes at times."
"It would be a good idea for VMware to be compatible with the most popular orchestration tools in the market."
"I would like to have an easy way of modifying the reference data that is used for the purposes of estimating the total billing."
"It's not always easy to find the information you need. You must have a lot of technical experience to find the right location for what you're implementing within the program."
"I would like it if they could provide their customers with more qualified support."
"The solution's private cloud is much too expensive."
"The product needs some investment in configuration. I would like to see better and more optimized configuration in the tool's future releases."
Earn 20 points
