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Cherwell Service Management vs Clarity SM vs Micro Focus Service Anywhere [EOL] comparison

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Cherwell Service Management
Read 6 Cherwell Service Management reviews
1,235 views|604 comparisons
80% willing to recommend
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Clarity SM
Read 107 Clarity SM reviews
670 views|420 comparisons
85% willing to recommend
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Micro Focus Service Anywhere [EOL]
Read 15 Micro Focus Service Anywhere [EOL] reviews
views| comparisons
100% willing to recommend
Comparison Buyer's Guide
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Buyer's Guide
Help Desk Software
April 2024
Executive Summary

We performed a comparison between Cherwell Service Management, Clarity SM, and Micro Focus Service Anywhere [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software.
To learn more, read our detailed Help Desk Software Report (Updated: April 2024).
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769,479 professionals have used our research since 2012.
Featured Review
Thobile Moeketsi
Having everything in one location has significantly improved our efficiency and reporting
Previously, the processes we now use Service Management for, were done manually. Implementing CSM has made us very efficient and we're now able to... Read more →
Türker Kara
Quite good back-end architecture for end users but the API is very, very bad
Anonymous User
Researched Cherwell Service Management but chose Micro Focus Service Anywhere [EOL]: Easy implementation and good customer experience. Fast time to value.
It is a central place where customers as well as employees can put requests into our support organization, service requests, and support requests.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "For an ITIL user, the cost is probably about 50 bucks a month."

    • More Cherwell Service Management Pricing and Cost Advice →

  • "I don't see anyone other than large companies being able to afford this system."
  • "It is a bit expensive, but you definitely get what you pay for. It is worth it!"
  • "Pricing is simple, as it’s per concurrent analysts."
  • "I think pricing of this model is suitable for growing corporations."
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • "There is a subscripted needed to use Clarity SM. The price of the solution could be less expensive. ServiceNow is less expensive and BMC Helix is priced similar to Clarity SM."
  • "The pricing is based on a subscription model."
  • "The solution is quite reasonable compared to other solutions in the market."

    • More Clarity SM Pricing and Cost Advice →

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    Questions from the Community
    What do you like most about Cherwell Service Management?
    Top Answer:All our activities are carried out in the one place.
    Read all 5 answers   →
    What needs improvement with Cherwell Service Management?
    Top Answer:We need to be on VPN in order to set up and access the solution, and that has created some challenges. Even though it… more »
    Read all 5 answers   →
    What is your primary use case for Cherwell Service Management?
    Top Answer:We use the solution for IT service management, it's the key process for recording incidents or problems, and change… more »
    Read all 5 answers   →
    What do you like most about Clarity SM?
    Top Answer:It is the most stable product in the market.
    Read all 14 answers   →
    What is your experience regarding pricing and costs for Clarity SM?
    Top Answer:The solution is quite reasonable compared to other solutions in the market.
    Read all 9 answers   →
    What needs improvement with Clarity SM?
    Top Answer:They should enhance the service desk manager's service point function to be more customizable. Presently, there are so… more »
    Read all 13 answers   →
    Ask a question

    Earn 20 points

    Ranking
    19th
    out of 59 in Help Desk Software
    Views
    1,235
    Comparisons
    604
    Reviews
    1
    Average Words per Review
    477
    Rating
    9.0
    23rd
    out of 59 in Help Desk Software
    Views
    670
    Comparisons
    420
    Reviews
    3
    Average Words per Review
    326
    Rating
    7.7
    Unranked
    In Help Desk Software
    Comparisons
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    HPE Service Anywhere
    Learn More
    Ivanti
    Broadcom
    OpenText
    Video Not Available
    Overview
    Cherwell Service Management is a powerful IT service management (ITSM) solution that provides IT organizations the flexibility needed for rapid configuration and customization, minimal overhead, and frictionless upgrades at a fraction of the cost and complexity associated with legacy ITSM solutions. Cherwell's codeless design architecture means you can add new functionality without modifying a single line of code, integrate easily with third party applications, and upgrade without fear of breaking what you've built.

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

    Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

    Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

    For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

    To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

    Sample Customers
    Ausenco, Highlights for Children, B/E Aerospace
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    ·         United Airlines·         America First Credit Union·         AerLingus·         PointClick Care·         Faro Europe GmbH·         The Hutton Institute·         Tunise Electronique
    Top Industries
    VISITORS READING REVIEWS
    Educational Organization53%
    Government11%
    Computer Software Company6%
    Healthcare Company3%
    REVIEWERS
    Healthcare Company25%
    Financial Services Firm22%
    Government7%
    Comms Service Provider5%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Financial Services Firm12%
    Manufacturing Company10%
    Real Estate/Law Firm7%
    REVIEWERS
    Financial Services Firm38%
    Transportation Company25%
    Consumer Goods Company25%
    Government13%
    Company Size
    VISITORS READING REVIEWS
    Small Business9%
    Midsize Enterprise59%
    Large Enterprise32%
    REVIEWERS
    Small Business19%
    Midsize Enterprise14%
    Large Enterprise67%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise10%
    Large Enterprise63%
    REVIEWERS
    Small Business13%
    Midsize Enterprise20%
    Large Enterprise67%
    Buyer's Guide
    Help Desk Software
    April 2024
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